Harold's Chicken shack

Update 5 stars to 2: After almost 2 months in operation this restaurant has been came a typical Springfield restaurant. Serving cold food, incorrect orders at a rate of 50% to 75% and non-existent customer service. They put hot meat on top of cold fries. They constantly do not put sauce on orders. Sauce on and sauce on the side are 2 different products, adding sauce afterward does not create the same chemical reaction. On my last visit I waited over 40 minutes for my food because they made a mistake in the back and gave my food to another customer. You can hear EVERY SINGLE THING they say in the back. I stood there and listened to them give my food away. Then give me cold fries after waiting 40 minutes while they are counting down to closing time an hour before close. Finally the taste of the mild sauce and the season of the chicken is starting to vary wildly. I have called and spoke to management before, they don't care. Check your order before you leave and make hope the "good" cook is on duty. Original review : This Harold's is exactly what you would get in the city. As good as 87th, made correctly unlike Hyde Park. Everything is seasoned and cooked perfectly. The wait is long because of COVID but they seem to be improving the process. They aren't taking call in orders which really sucks but I understand. This is probably the best thing to happen to Springfield in 2020. If you love Harold's, don't hesitate to visit.

Don’t go here! They will charge you $1.50 for extra mild sauce but don’t put any extra mild sauce on there. I ordered 10 wings with heavy mild sauce. 5 wings had some sauce on there and the others had NO sauce on there. The owner stated she will not refund my money because I didn’t call until the next morning or return the food. I didn’t get my food until almost 9 pm last night and called about it this morning AFTER I realize I was charged for extra sauce that I didn’t receive. The owned is getting over on customers over charging them maybe because she’s in a financial hardship but that isn’t my fault nor concern. I will not be returning to this rip off restaurant and I will be getting my money BACK!

Best place to get Harold's Chicken is Chicago if you're not in Chicago don't waste your time or your money

By far the best chicken wings I’ve had in Springfield, combined with the hot sauce and lemon pepper seasoning it made for a great lunch. The food was priced greatly as well. It was empty when I came and ordered which is a shame considering the quality of the food. The community should rally around spots like these before all we’re left with are McDonald’s and burger kings on every corner.

I was craving some hometown food and found this Harold’s. I went inside to order and the food was very reasonable but as I sat outside to wait on my food I started reading reviews, upon doing that I noticed a lot of comments of food not being hot which mines was hot, I seen reviews about chicken being dark fried to hard like it was in dirty grease and it definitely looked like it was fried in dirty grease. The catfish combo said 4 piece and I’m thinking I’m getting 4 pieces of fish and it was like 4 fish tenders and the fries was cooked hard and the sauce didn’t taste original. It was a total disappointment and I wouldn’t recommend going here. If you’re going to buy into a franchise at least try and keep up the quality of food to match with the name you’re using.

Arrived a little after high noon on Friday. Neon sign in the window said open. Only one car in the parking lot. Seemed strangely deserted for Friday lunch. I didn't order or go inside. The posted menu had lots of offerings that looked great. There were very few other options for fried chicken nearby.

I went in tonight after a very long day. I must say many bad moments interrupted my day so I was pretty down going to get food for the family. Big John and Rico were very welcoming, professional and clean. I noticed John and Rico was their hands a few times and they had on masks. We enjoyed the food and I enjoyed the experience. Keep it up y’all. It’s the little things that can make one’s day/night just a little better. Thank y’all. Oh yeah and the presentation of the food…on point 👌🏿

Food is good but service is real bad. Apparently they choose what you can order and that depends on their moods. I went in for 12 PCs mixed and was told they don’t have any mixed, white or dark, would have to wait until tomorrow. So I changed to all wings. Next guy came in and ordered 2 half dark chicken dinner. Huh? I asked the cashier what’s going on and the cashier turned and asked manager “do we sell” then she told me they have dark meat now. Lmao. 0/5 would not buy again.