Charlie C.
Yelp
I called Harold's around 10:40pm this evening. A young lady answered the phone and let me know that there would be no phone orders, and walk-ins only were, as well as other things I couldn't understand because she was speaking quickly.
I got to the store about 15 minutes later, ordered a 6-wing dinner with mid sauce and lemon pepper, and paid. I told her that I was going to leave and return after the 20-minute period that she gave me as a wait time. I picked up my bag - which they had me wait in the receiving area for at LEAST 10 more minutes after I arrived - and went home. When I arrived, I opened the bag and saw that it only included one leg and one thigh and fries. I called the restaurant and she was indifferent, repeating the same "no phone orders message she spewed earlier. I asked nicely if she would please just have my order ready because I was hungry at this point (By the time I returned, it was 11:55pm), and she agreed.
When I got to Harold's, i STILL had to wait. She finally said, "6 wings," through the bulletproof glass and I asked "Is that mine?" She then asked, "Where the other food at?" to me, which is weird because legally she LITERALLY couldn't do anything but toss the meal. After it leaves the premises, you cannot accept food back, so she was literally being petty for no reason. I didn't NEED the food, but the lack of consideration/customer service is glaring. I said, "Wowwwww, not even an apology or anything?"
This lady really said, "We don't have an HR here." Which is laughable, because HR handles internal issues - not customer service ones. Not everyone is a genius, I know.
So then, I said, "Okay here's the food, but you're rude, af." She the, said, "Have a good night. You REALLY wanna be us..." AKA a homophobic sentiment echoed across the internet by Black women who process and possess anti-Black queer principles for who knows what reasons. I feel triggered, and this is supposed to be a place of business. Not only that, but I PAID FOR MY FOOD AND I DID NOTHING WRONG.
Don't come here, y'all. I'm from the South side IRL and I can just go back to the crib to get good chicken from Shark's. This is unacceptable and I will be escalating in every way possible.
Be great!