Patrick L.
Yelp
I used to love coming here. We had the same server every Friday for a few months. Also they sponsor a basketball league that I play in so we came often to support the business.
We had a miscommunication with another person eating our order and wanting to order another one to go but the host (some guy with longer hair/mullet) was rude about the situation and our usual server also felt we were attacking them when we just wanted things reordered because we hadn't eaten at that point. We still left a hefty tip, just because I rly didn't want any ill will felt between either party, and we planned to continue coming back because of the family/community vibe we get watching sports.
Tonight, it was apparent that the staff remembered us and we immediately felt that we were not welcome. The same host was abrupt when seating us asking us "what do we want?" After getting sat, our server came over to ask what we wanted to drink, but only allowed one person to order each time she came over, and was already walking away from the table when we started to order. After a while, we got to order some food, but the same issues came up, abruptly leaving after we would ask for one dish before everyone at the table could order what they wanted.
After she left the table to put half the tables orders in, we knew that this is how the night will continue to go, so we decided it's best for us to leave the situation, trying not to start any problems. 2 minutes after she left our table I spoke to the host and asked them to cancel our order and bring us the check for the rest of the drinks that we already enjoyed. She proceeded to go do this for us. I understand that there must have been a miscommunication but she did not tell our server this request, but instead thought that we had just asked for the check without cancelling the food.
Our server was the prompted to come see exactly what we were requesting, which we then told her that we would like to cancel the food order. She gave us the option to order it to go if we would like, which was nice of her, but we preferred to cancel the food all together. Again, there must have been another miscommunication because she had her manager Mara, come talk to us.
The amount of gaslighting Mara was doing to us was just uncalled for. She immediately started telling us how the food was already ready and that we had not talked directly to our server which caused the miscommunication. The entire conversation with Mara was unpleasant and it was very obvious that she just wanted us to feel bad about cancelling, instead of just trying to let us out of the uncomfortable situation. I proceeded to tell her that her server wouldn't even stay to listen to our orders or requests long enough to understand what we wanted, in which she responded that they are very busy.
I understand that they are busy, and we tried to leave without causing any extra problems but our server didn't even come check on us once after taking our order and we definitely had that conversation directly with her about canceling which she proceeded to agree with.
This review won't do much, i am aware that they are probably all family, but i never wanted to be more in the wrong about this kind of thing, but everyone around us could see that they had a grudge with my partner and I from the moment we walked in.