Michael S.
Yelp
As much as it pains me to post a negative review (something I hardly ever do), I feel it would be disingenuous to do anything else. Not a good experience today at all.
We were vacationing in Ocean City and needed a break from the beach and traditional touristy activities. As great admirers of Harriet Tubman, my wife and I decided to visit the museum and were particularly excited to have a guided walking tour. I booked our tour online and we drove an hour and a half to Cambridge. As we pulled into the parking lot, the tour guide called and left a message saying she wasn't available. Apparently she had told the museum not to schedule tours for today, but their system had done so anyway.
We went into the museum, trying to make the best of a frustrating situation. It was very limited and amateurish. That is not being critical, as it appears to be seriously underfunded and operated by volunteers. Just stating what we saw for others to be aware. it was basically a collection of printed materials with little, if any, original items unique to Harriet Tubman's lifetime.
The museum director never greeted us. There were four or five people sitting and watching a PBS documentary. A couple of other groups walked in, looked around and then left. None of them were greeted either. Finally, I went up to the register and he asked if he could help me. I explained what had happened, and he chuckled, saying "Yeah, this happens sometimes. I guess the person who set up the system needs to fix that." He gave me $40 out of the cash register and that was it. No apologies or anything.
After we left the museum, I texted the tour guide that he'd refunded our money only to find out that she had also done so online. We had to go back to the museum to give the $40 back.
Total waste of a day of vacation.
Again, I hate to be the grumpy guy leaving a bad review, but hopefully this will be helpful to someone somehow.