Nikki Nic
Google
Used to be great, not any more!
I have always ordered the praline cheesecake and it was so delicious, that sometimes I'd wished I ordered two. Not any more!
About 5 months ago I ordered the praline cheesecake and the pecans were burned. I didn't call to complain and thought it was a once-in-a-lifetime mistake.
But decided I would not buy from them for a while.
Fast forward to yesterday (June 13, 2023), I bought THREE (3) slices of the same cheesecake. I ate half of mine and my daughter and granddaughter split one, the third one was untouched. **see photos**
They BOTH had a burned taste to them. The pecans had been over-roasted.
I called Harriet's today and asked for a manager. I was told by ROBIN, that the manager was unavailable. 😒
I explained what my issue was and asked for a refund, WHICH SHE AGREED TO.
This was around 11:07 a.m. I called back around 12:57 p.m. (because I didn't want to drive 20 miles back down there) and asked her to just refund half the cost. That's when she told me she would not give me a refund and I could only exchange a slice for a slice.🙄
Now, she had my number, why didn't she call me and say that? If I had driven all the way down there, for her to turn around and renege on the refund, I would've been extremely upset.
I'm sure we're not the only ones that tasted those burned pecans on those cakes, but she told me I was the ONLY one to complain.
Anyway, I will not be returning nor recommending this place to anyone.
The quality of their cheesecakes have plummeted and the prices have gone up!
Their horrible with customer service and the drive is too far for this type of treatment.