Christine R.
Yelp
My husband and I were visiting from Los Angeles and joined my brother and sister-in-law at one of their favorite local spots -- Harrington's in McDonald, PA We've been here before and always loved the cozy, hidden-gem feel and great food. It's the kind of small-town restaurant and bar you want to support.
Unfortunately, this visit was really disappointing. My sister-in-law ordered her usual chicken buffalo wrap with a large side of fries, which she loves and always gets. When the food came, the fries were totally different -- thick, breaded fries instead of the classic thin shoestrings. She politely asked the kitchen help that delivered the food if they had changed the fries, and server said yes.
A few minutes later, we noticed another table being served the same shoestring fries my sister-in-law had wanted. My brother asked about it, and the waitress replied, "That's what you got." He ask again do the have shoestring fries and again she replied that's what you got!! It was clear she was frazzled (her name was Shane), and while we felt bad for her, she never tried to make things right -- and never even came back to check on our table. My brother eventually had to stand at the bar just to get refills for at least 5 minutes because she was nowhere to be found which was truly ridiculous.
We've always liked Harrington's and my family has been loyal patrons for years, so it's disappointing to see such poor service and lack of care. Hopefully management sees this as constructive feedback -- people love this place for its small-town charm and consistency. A little more attention and effort could easily bring that magic back.
Also, as we were leaving, she asked if we were running out when obviously the receipt says pay online which we did! And actually if I could take back the tip, I would after she accused us of walking out!
I don't understand her attitude. It was horrible.