Harris Health Ben Taub Hospital

I just recently went in to have a colonoscopy and I must say that the GI unit staff were really nice and helpful. They really were attentive and made me feel at ease. I usually get a bit of anxiety being out around alot of people and can also be scared when it comes to surgery/procedures. Kerstin who checked me in for the appointment was really the one who made my day. After meeting her I really felt good. She was so dang nice. The nuse in the GI unit Ms Minnie was also so sweet. My experiences with Ben Taub have been pretty good. Yes, I in the past had my moments of long waits being seen, but at the end of day, i was well taken care of and cant be mad at that. I am happy with the care I was given.

Was taken here for a fall. They said I had tubuclosis. Gave me a unnecessary blood transfusion. Acussed my partner of domestic abuse. Left me lying in my own feces for over 8 hours. Never fed me. This happened one day after being discharged from another hospital for 2 surgeries. Worst hospital and experience I have ever been through. I would never want to see anyone go through what I did. I checked myself out and went back to the original hospital that I was in and got the medical care I needed. The first hospital is above and beyond the best and professional HCA Hospital is the most professional hospital I've ever been to

I was in a bad car accident recently and I was brought over to this hospital by ambulance. Let’s just say I wouldn’t recommend this hospital on my death bed! I was overly rushed out and wasn’t even checked properly. When I got home I still had glass from my car in my hair & body. Even before leaving I had to tell them about a big lump I had on my arm. Why did I have to inform you guys on something that was quite visible to the eye. I was brung in around 12am and rushed out by 2am. I was still leaking blood from my body & head. While still heavily drugged up I was told I was ok to check out and get in an uber. I still barely remember my uber ride and getting home due to medications still in my system. They didn’t even have the decency to let me fully recover first before discharging me. I felt so helpless because I am in Houston alone and this was a very traumatic experience. Idk if they thought I didn’t have insurance, but I Do. I should’ve never been treated that way. Just tossed to the curb after the BARE MINIMUM. How the hell did I go home with glass in my hair, back & arms still????? just sick!!!! I pray there family members are never treated as such. I hope this place goes under review!!!!

This hospital was a nightmare on earth, the worst experience I could ever imagine. I had a very bad experience at Ben Taub Hospital. My wife was in labor and suffering from serious pain. I was waiting outside in the designated waiting area, expecting to be called when needed. Without informing me, the staff asked my wife to walk more than 500 feet away to another part of the building at the very moment she was close to giving birth. By chance, I knocked on the nurses’ door to ask about her condition. They told me she was not there and that I should go to the other side of the building. I ran through the hospital asking people if they had seen my wife until I finally found her in the delivery room. My wife does not speak English well, and she later told me that because of her severe pain, she did not fully understand what the staff was doing or where they were taking her. This made the situation even worse. When I spoke to the doctor, she told me my wife still had two to three hours before delivery. However, my wife, who already has experience giving birth, told me it was time and the baby was coming. The doctor and her team then left the room. Within just two minutes, my wife gave birth, and there was nobody in the room to assist us except me. I had to handle the situation on my own. About five minutes later, the staff returned and apologized. This experience was terrifying and unacceptable. A hospital should provide safety, care, and proper medical attention, not leave patients alone at such a critical moment.

Awesome service! The nursing staff made us feel welcome, and were prompt to answer the call light immediately. They were careful with our concerns, and patient with our questions. Hospitals aren't my favorite, however it was a good experience overall. We didn't have to stay long fortunately. I can't give 5 stars because I don't like Hospitals in general. With the annouying need to check vitals too often. That is just all Hospitals, trying to follow protocol. This is a good Hospital though. Thank you!

Stayed there a while back in the psych ward for depression and it was a terrible experience. Food wasn't bad but they had this policy of no pillows on the beds. Only option you had was a hard as a rock blanket folded up or just a bare mattress. Pretty barbaric in my opinion. That policy needs to change.

While I had some positive interactions with some of the psych techs at this hospital, I also had many unpleasant and triggering interactions with some of the other staff at the inpatient unit. This included an evening African American nurse supervised by Emmanuel who essentially provided veiled threats during our first interaction. This included insinuating that she would make things “hard for me” if I “did not make things easy for her” (whatever that means?”. She also would not proactively check on me and I had to chase her down every single night in order to get any other support, while I observed other nurses and staff proactively checking in on their assigned patients, ensuring their needs were met. The nurse also became verbally escalated after I communicated needing support for insomnia- she essentially blamed me for not telling her and wanted me to wait until I couldn’t sleep to receive support (huh?). I know myself well and I know that I have insomnia and I shouldn’t have to say it every day in order for her to take action to address this chief complaint. She was extremely unprofessional, defensive and inappropriate. She and a tech named Israel need better training on basic customer service skills and how to talk to patients and treat them with dignity and respect. As a master’s educated clinical professional and board supervisor, I know what appropriate health care expectations are and what they are not. I reported both to the nurse case manager Emmanuel and will be following up on this as it added additional stress and trauma during an already stressful and difficult time. Update: 8/29/25 I’ve tried to call multiple times but have not been able to get through. I’ll explore other avenues of sharing my feedback. Please note when calling the person would pick up the phone just to hang it up. Such unprofessional customer service. I’ll never go back to this hospital and instead will go to Memorial Hermann if needed. Shoutout to the social worker Cory who was a great help though and the head doctor!

My mom worked at Ben Taub and my grandmother retired from here. I think all of the atmospheric improvements are great but customer service still isn't where it needs to be. I came in for pain because I'm pregnant and high-risk. So many departments came to speak to be but OB never came. Kinda weird. My first nurse Christina was excellent, and the second nurse Charlie was nice. However, I don't like that I have pain meds ordered but they wait until I am literally in tears to bring it to me. It makes me feel like my pain isn't being believed even though they have given me clear diagnosis that are most likely responsible for the pain. Secondly, I understand that I have a lot going on with me and that this pregnancy journey is going to be a uphill battle, but for a doctor to come in my room and tell me that in certain cases they recommended termination as a necessity is completely asinine. How dare you say that to me? I don't care what you have to do. You make sure that this baby and myself are safe and thriving. I thought the oath was to first do no harm? Telling me I may need to abort when the baby is and has been completely fine is extremely harmful and distasteful. Lastly, I'm expecting correct? Why haven't I been fed and I've been here now for 24hrs?? My mom has gone to get me things but why should she have to keep doing all of this walking and paying all of this money when meals are included in my stay?? I asked my current nurse when do they start breakfast and she goes on to say that the cafeteria is open and my mom can go down. No!! Why can't you feed me and my child. I have BCBS PPO and MEDICAID. You guys are being paid so why is providing service and care difficult? Methodist would NEVER! The nurse told me to call at 6a. The cafe lady cuts me off like "no ma'am, we don't start taking orders until 7a so you need to call back." Well excuse me for being misinformed 🙄. My bad for disturbing you. It's really hard to trust that I am being provided excellent care when things like this are happening. They might as well discharge me because I can be in pain, but at least fed, at home. What's the number for administration?? I want to speak to someone. **those 2 stars are literally for nurse Christina. This experience is a bust.

They arrested me Adventure hospital for buying a bottle of water and telling the supervisor that his coworker was aggressively talking to me while I was waiting for my brother having surgery

If I could go anywhere else but Harris Health Ben Taub Hospital for my cervical root disorder, I would. I've been using Harris Health in general for 5 years. Other than Dr. Tucker at the Smith clinic, this whole institution is the worse. I fought with the Orthopedic clinic for 2 years to get my knee replacement. Now I've been fighting with neurology clinic for almost 2 years to get my cervical issue fixed. It's been excuse after excuse. I was told by THREE different people on 04-18-25 that my surgery was on schedule for 04-21-25. I finally got a hold to the OR main desk at ben taub on 04-20-25 and was told that I had been taken off, but couldn't tell me why I'm calling EVERY news media on 4-21-25. Because this institution continuously disregards the patients who need help.

I was accused of shoplifting a can of bubbly water by a person in Lori's Gift Shop. A public safety person was in the shop at the time I was in the shop. I decided I did not want to purchase the can because it was way overpriced. I left and was seated in the lobby and the same public safety person approached me and asked did I just left the shop. I told him yes. He was given access to my belongings and found nothing. I was told that a manager called for him to pursue me. This is a lie because he was in the shop. He looked through my medications and then asked what was in my purse. I let him see although it is not big enough to hold a 12 oz. can. I was not apologized to. He had an expression on his face like he wanted to attack me. I reported it to the supervisor, and he acted like he had no idea of who this person was. If he responded to a call why would he not know who he was. I got lied on and humiliated for no good reason. The public safety personnel are really aggressive and nasty. This same man was in the emergency area shouting at an elderly woman in the same aggressive manner that he treated me. Patient relations person swept the matter over as well. I would have used the water fountain before stealing from this shop. I am a taxpayer and this is how they are paid through public funds. I only hope that all involved will live long enough for karma to give them back what I have been given. This all comes at a time when there are pleas to fund for a bigger hospital. They should take care of what they have before asking for more.

The hospital has the very best of the best in medicine; It is a teaching hospital and had a number of interns who are learning. The supervisors are absolutely amazing. The nursing staff and attendants are very empathetic and will go out of their way to be helpful God bless the folks at Ben Taub for the culture, care and medics expertise. Houston is blessed to have them here.

If I could give a negative star I would... where do I even begin.. first off the social workers are shit starting with Michael and supervisor Tiffany. Micheal took it upon himself to pull my cousins wide marriage lic on line !! Then proceeded to tell her she was not married and took her off next to kin when infact he had the wrong person. No amount of paperwork was excepted .. then it held him back from getting the gold card. We filed complaint with supervisor Tiffany and she acted like there was no wrong doing while his wife watched her husband thru a glass and could not make decisions for him. This bs continues for 60 days while he was in icu in a sedated coma. Now he is up no insurance and getting worse care . No one to complain to because it goes to deaf ear . But here are pictures. Laying in shit .. bed sheets never changed he fell his urine up to 4 containers full of piss on bed rail no one checks him or helps him to restroom . 3 bags of trash we took out 3 bags huge bags of linen we took out no mopping his floor no cleaning track caller nurse yelled at him that she was not gonna clean after him when he didn't know what he was doing nurse comes in puts him on bed pan then leaves him there with crap til next day that we get there to clean him. He had acmini stroke yesterday we called nurse never came his wife hade to go to the desk running to tell them something is absolutely wrong and nurse on his phone walking slow to the room so much more that don't fit on here..

I have had one of the worst possible experiences at Ben Taub. I wasn't even a patient. I'm here waiting for a loved one and I continuously hear inappropriate conversations between Nathaniel Redmon and co-workers. This young man was not very welcoming to me and very short. I assume this is because I am homosexual. Nathaniel is continuously saying why he doesn't understand how a woman could be gay due to buying $300 strap ons. He also stated in multiple conversations that women ONLY make money to get away from "niggas". He stated that women are made to be with only one man and has to be willing to share her husband with many others because "niggas" are made to have multiple wives. When asked about the motive of conversation Nathanial responded "because it's my conversation". After leaving out to cool off the Park Ranger Jackson (not sure if this is actually his name or not) and 2 other rangers walked up to a lady and told her to "park your ass off this bench". this is completely unprofessional. I am also homosexual. I felt very uncomfortable throughout my whole visit. This place needs to be shut down.

I never right a review anywhere but the pain I was in very crucial. I was waiting in lobby at least 15 hours without wheelchair with leg extender. So very uncomfortable until I asked a woman named Kristen and Jenny in G Pod who helped me get a recliner to wait in lobby and pushing my visit. I was so thankful for them I would like for them to get noticed for really helping folks out and listening and attending my needs thank you. I was out 24 hours later I still need to go get surgery hopefully I will get some help.