J N.
Yelp
Sunday, August 13, 2017, 2pm
Employee- BARBEE
I don't make a habit of calling businesses out publicly (just good reviews, or no review), but I have never experienced such crappy customer service before.
My husband and I were checking out, maybe a dozen items, the usual pleasantries were exchanged and then as we went to pay we inserted the card too soon. Had to start over, insert, "yes", and then it cancelled (no clue why).
Barbee became annoyed and terse. "You cancelled it AGAIN!"
We didn't "cancel" anything. Maybe it was the machine? We described to her what is was saying on our side, trying to problem solve. Someone only just got in line behind us, so we weren't holding anything up. She scoffed and rolled her eyes, shaking her head, at which point I asked, "I'm sorry, are we bothering you?" She didn't respond, looked at me smiled and raised her brows, then turned to look at her screen, shaking her head, smirking and rolling her eyes some more.
We were completely stunned. I even asked, "Seriously, what did we do?"
I have NEVER been treated like this. EVER. People have crappy days, but this wasn't a bad day, this was straight up "DGAF about you and there's nothing you can do about it".
I wanted to see a manager, but my husband asked me to let it go. If I were her manger I'd want to know.
Will NEVER be back to this store again.