Harry's Shoes

shipped to me. They arrived in used condition. They had blue marker on the white leather, hair on them and the soles have likely been worn outside. Minimally but still in used condition. I contacted them and they said I could ship them back at my cost and be reimbursed or I could get 20% off. Both of these are probably fair but a hassle none the less. I’m disappointed they shipped me shoes in this condition and would not recommend buying anything from them online since you can’t see what they’re going to send.

I always have a great experience ar Harry’s Shoes. The best inventory and outstanding staff. Guido helped me find the perfect shoe, and he was so patient and nice. Highly recommend!

Extensively experienced and friendly salesmen. Very wide selection of children’s footwear, including less usual Australian imports. The store includes a relic from its old days; a krank-operated kinomachine for one penny! Prices very fair for products of high quality. Unisex bathroom available and kept immaculate.

I have ordered a pair of Amberjacks through their website and tried them in-person; they are such wonderful dressy shoes! Superb customer service and overall great company with Robert, Robert, and everyone involved. Thank you from Las Vegas, Nevada!

This our favorite shoe store for shoe shopping for Mia. We shopped for her first ever walking shoes here, and we had great experience. First of all they can child measure foot well, secondly they can advise well the shoes that are healthy for walking toddlers that put their first steps. We had great experience buying shoes here for Mia ( who was 11 months old at the time) and all three pair of shoes were great choice together with one pair of slippers that Mia loves. Shoe-shopping here was fun, staff was friendly and knowledgeable.Mia also made friends with other shoe-shoppers! At the end Mia got a pink baloon which made baby even more happy! Thank you Harry's Kids Store for such a great experience and for great shoes that serve us well until now!

We absolutely LOVE Harry's Shoes on Broadway! The most amazing shoe selection anywhere! It's our "go to" place for top quality footwear. Staff knows their merchandise. I had a problem with one pair of Ara shoes and all it took was the manager Charlie to step in and resolve the issue to my total satisfaction. Way to go Charlie! Many thanks for your ability to keep a loyal customer smiling on the way out AND happy to return another time. Kudos!!

Johanna Joann are great and very helpful. This is a 3rd generation store and a great one!

VERY disappointed in my recent visit. Inventory ws very lw, styles are from last year in limited sizes and colors. Looks like they are either having trouble with credit for vendors or they are goin to go out of business. Sad to say after many years of purchasing, this was my last visit.

I love Harry's! I have bought literally hundreds of pairs of shoes there for myself and my family over the past forty years. The shoes are generally wonderfully well-made, comfortable, and chic. I have discovered so many favorite brands there. But I notice the store seems to be emptying out! What is going on?

I don't know why people like this place. I've lived in the neighborhood for over 40 years including a career that takes me all over the world, and nowhere have I encountered such rude customer service as I have in this store the several times I have attempted to shop here over the years. Either the salespeople are openly and unprofessionally arguing amongst themselves whilst competing for customers, or they are ignoring and/or barely acknowledging the customer in an abusive and patronizing manner. They seem to be unaware that there are far too many options not only in this grand city (and even online), but also in this great UWS neighborhood. TipTop close-by on W.72nd is a far better option in that the selection is quite similar with wonderful sales people and excellent customer service.

Only buy shoes and boots there after wearing them in store for an extended time to make sure you really like them and they are comfortable because you can NOT return them and get your money back even if you live out of state or even overseas. ONLY store credit. The cashier and store manager had an attitude and treated me like a beggar. It was humiliating and now I'm sitting on a store credit I can't use. $650 wasted on boots that ruined my feet because they were terribly heavy. I was told that there's a sign and it's on the receipt. Who reads that? After spending a fortune during my 25 years as a customer to be treated this way is a shame. I feel robbed.

Treated me like a leper when I (female) told them that my shoe size is an 11/42. Extraordinarily rude. Sort of amazing that they're surviving in the age of Amazon.

Harry's Shoes is a great place to buy shoes on the Upper West Side. Located in a beautiful decorated storefront, Harry's has an excellent selection and helpful, knowledgeable and welcoming sales staff. I've lived in New York almost my entire life and have never been to Harry's until this week. It will now be my go-to for all footwear.

The best pace to buy shoes or sneakers. There are salespersons on the floor who are always available to help. They are knowledgeable and know what they are doing. A large choice is always available. This my go to place.

Update to my review of 1/9/23: after e-mailing Harry's about my experience, someone reached out and said that the store manager would provide me with a store credit. He did so, and I was appreciative.

Me and 2 friends were on the hunt for a perfect pair of Birkenstocks. Not only did Harry's have an incredible selection of Birkenstocks available, but Charlie was SO helpful and patient with our search. I can't recommend Harry's Shoes enough. We all left with the perfect pair. (BTW it took us 2 hours hours to decide between two colors. And they were just as kind at the end as they were at the beginning)

I had a wonderful experience at this shoe store where every single person I interacted with was friendly and helpful, up to and including the cashier. The salesperson scoured in the back and found not exactly what I was looking for, but it turned out to be better. And it was on sale.

Got the shoes I wanted but service was AWFUL!!!!!!!! Guy in the black shirt and mustache wouldn't even get out of his chair to help me. Said hi to everyone but me. Asked for the second shoe and he said no he "didn't want to waste time". In the end I asked a different salesperson to get the second shoe so I could leave. He was nice and soft spoken. This was today around 4PM.

So rude you almost feel as though it's a TV show ... I've never seen anything like it I'm this rare instance, buy online or walk to TipTop on 72nd

Man, I am shocked at the negative reviews here. After not finding what I wanted at DSW, my friend told me about this independently owned spot that she loves and has been going to her whole life. I had such an incredible experience that afterwards we looked them up on Yelp and were really surprised by the low rating. I haven't bought anything online and haven't had to return anything - two recurring situations in a lot of the negative reviews. The return policy on their site seems the same as DSW (unworn, in original packaging, with receipt, etc.) with the exception of giving you just 15 days from date of purchase as opposed to the 60 DSW gives. I also saw complaints that shoes could be found cheaper online, which had me racing to the internet in a panic, but my particular shoes were the same price almost to the dollar as online retailers. Your mileage may vary obviously, but this was my experience. I also wrestle with the fact that online retailers and larger companies can afford to offer lower prices as opposed to independently owned ones, and if I have the ability and the price difference isn't significant, I will choose to pay more to keep a smaller business going. I came in knowing exactly what I wanted: fuzzy black waterproof winter boots that were more chunky than sleek and made me look cute. I went right up to a sales person before they could even approach me and off they took me on a tour of their massive selection. It's like a shoe wonderland, my head was spinning. I also really liked my salesman, David. He measured my foot before he brought me anything and also asked what size I usually wore, I liked that thoroughness. After I had gone around the store with him and tried on the pairs of shoes we had looked at, I did a go around the store on my own to see if I found anything else I liked. I stuck with my original choices but was seriously tempted by like five other pairs, they have really cute stuff. David also bought me out another pair of boots that were a little different in style than the ones I was looking at, but still a black, waterproof, fuzzy winter boot. They were the last in my size and a little more expensive than the others. Was this an upsell? Probably, but it wasn't heavy handed and the boots were in line with what I had been looking at. I didn't take offense (I actually really liked them too) and ended up buying two boots from the original set I had looked at. I love the boots I bought, they're gorgeous and great quality. And the overall customer service and selection is miles away from what I experience at other shoe stores. David was extremely attentive and helpful, he knew about the brand, shoe maintenance, and also had styling suggestions. He directed me to exactly what I asked for and brought me shoes to try on quickly. None of that happens at DSW. This is going to be my first stop the next time I need shoes. Music was also fantastic and not BLASTING. Lots of Beatles, much love.

NOTE The second star is because they actually have a decent selection of shoes, and somewhat reasonable prices. The absence of other stars is due to the service received, as well as the general policy. TL;DR Be advised that they don't give returns (only store credit), despite what the website gives the impression of. Also, if you want quality service, I would advice dressing well (or perhaps bringing your grandfather). SERVICE When I came in, after about 5 minutes of browsing, I received a gruff "Help you?" from behind. I explained I was looking for a specific type of shoe (not brand or anything, just style and weather requirements) and the sole response was "humph". Puzzled, I just said I was going to look around. I eventually asked the gentleman to try on a couple of shoes, and after a terse "let's get your size" he went back to retrieve them. After bringing them out, he didn't say a word to me or even look at me; he just continued scanning the store. I found a pair I liked and said I was going to look for another pair. He told me "alright, it'll be at the front for you", and when I found another pair I received similar terse but minimally-perfunctory service. I thought it was just how he regarded customers, but while trying on the second pair, an older well-dressed gentleman asked he if could try something and the person who had barely uttered 10 words to me the entire time responded "I'm sorry sir, I'm with a customer right now, but I'll be able to help you in just a moment if that is alright." There was a marked difference in tone, and a deference / respect never shown when addressing me. After our engagement was complete, I continued watching to see if he handled this other customer differently, and sure enough I witnessed much greater warmth (a smile even!). Only at that point did I notice that every other customer in the store was over the age of 50, and I asked myself ... did I just experience ageism? I'm younger than what appears to be their standard clientele, and since I'd not experienced that before it was new to me. Or was it just because he dressed like he had more money than me, and was a "bigger fish to hook"? Either way, it was clear that I was a lower class of customer to them. This similar discrepancy in service later, but honestly the predatory policy choices are more prominent of an issue. I was perfectly content never visiting their store again until I tried to return a pair of a shoes ... that was enough to instigate a review! POLICY Unlike what is called out as their return policy on their website (or, as I learned later, their "online return policy"), the store does not offer actual refunds ... only store credit. I discovered this after reading their 3-paragraph return policy that is at their register. It shocks me in this day and age that a retailer can avoid giving returns without refunding the amount (because they will be able to resell that unused item), especially since none of it is explained at the time of purchase nor is available anywhere other than at the register at time of purchase. I consider this to be a predatory "gotcha", and frankly unacceptable in today's marketplace. I hope they enjoy the few hundred bucks they received from me, because it is the last they'll get.

This joint is a must to avoid.They pressure you to buy shoes that are vastly overpriced.If you try to return them ,they tell you ,it's been too long since your purchase.STAY AWAY!!!!!!1

When I need shoes I usually head over to tip top shoes but after looking online and hearing a couple of positive reviews from friends I headed over to Harry's shoes. Both stores are a hour travel each way for me due to the fact I live in queens ny. I arrived at the store and was surprised how big it was and how many shoes they had on display. I was looking at shoes when a salesman asked if I had any questions. I told him I needed shoes and after finding a few pair I liked I would let him know. I found 4 pair and brought them over to him and asked, before he went to get the shoes for me, could we please measure my feet. He did and he said you need a 10.5. That was funny because from my angle it looked like the foot measure said 11. The salesman was polite but not friendly but not rude either. So I handed him the 4 shoes I picked out and he said we are short on inventory so we don't have this, this or this. So now I was down to 1 shoe to choose from. So he brings that shoe in size 10.5 and another style that was similar to what I had picked out. I tried both on and they were too small. I said I think I need 11. So he didn't say anything he just went and this time he brought out 3 pair. He said since you need 11 I found another pair you can try on. That's when I realized up until that point he thought I was someone was just coming to see what size I needed and then I would order online ( it's a thing). So I told him after trying on all 3 pairs he brought okay I want to buy this pair but they feel too narrow do you have them in wide if so I'll take them. At that point he warmed up a bit and actually began to smile. He said let me go look and he found them in wide, I said great I'll take them. The moral of the story is salespeople deal with a lot of people and I'm sure not all of their customers are nice. So when going into a store to buy something remember, that salesperson may have already delt with some real winners so don't take it personal if it takes a while for them to warm up. The shoes I bought seem to be great. I'll wear them this weekend and see for sure how I like them.

In todays competitive retail and online environment Harry's shoes offers NO refunds. If shoes have not been worn, they will offer a store credit for only 10 days after purchase. They are competing with tiptop shoes, Nordstrom, and Zappos just to name a few All of those companies offer free refunds. Take your business elsewhere. I will never shop here again.

I have shopped at Harry's during my 38 years in Manhattan. I relocated and ordered a pair of shoes for $165.00. The shoes arrived with the wrong size. I was told that I was responsible for paying for the return shipment. In this day and age, no retailer ever charges for shipping. I paid close to $22 to ship back shoes that were the wrong size. I will never purchase another pair of shoes from Harry's and have already alerted friends who were going to place orders, no to. The only reason I gave them 1 star so I could post this.

Do not shop here. Rude female assistant manager who lies and tells you they don't have your size without even checking inventor. She sits around doing nothing but gossiping with the women at the cash register. Take your hard eArned money to Tip Top or to the time Warner. Mall for happy people

Terrible customer service! They act like they are doing a favor by talking to you. I felt like I was annoying them when I asked for help. Not going back

The staff are like vultures and can be rude. It appears to be a fairly universal experience there so why can't they hire kind people and train them to be cordial but give people space? It's an uncomfortable experience. The prices are quite high too though that is not unusual.

Wow. What a bad experiance. Myself and my wife went in. I bought her a pare of shoes. She didn't wear the pair once. We decided to return them. I mean they were half the price at DSW for the exact same shoe So, apparently you can only return online shoes for a refund. Way to respect your store customers. That is such a poor and archaic way of doing business. Now, In fairness they have it posted. However, small print at the bottom so we didn't see it. However, this is just bad business. So warning, stay clear. They are overpriced, and they have a horrible return policy. I should have payed attention to the low star rating. Do yourself a favor, skip and hit up DSW. It's a block away and much better.

I live in New Jersey and when it's time to get a new pair of shoes, I take a little drive into New York and visit Harry's Shoes. They have a great selection of shoes and great customer service. The shoes that they carry are of excellent quality which is really hard to find these days. They are definitely busy and you might have to wait a few minutes for a sales associate, but it is well worth it. The sales people are attentive, courteous, and and do a great job. Last time I was there, I purchased a pair of shoes and after wearing them a few times the zipper broke, just a fluke I think, because the shoes are top line. I reached out to Harrys and got excellent service as usual. Martin, one of the sales associates (or possibly manager) was terrific. He personally took care of my shoe issue. He was courteous, professional, and rectified the problem immediately. He ordered me a new pair of shoes and made several follow up calls to me to make sure that I received the shoes and that everything was to my satisfaction. You can't get better service than that! If you're looking for very high-quality shoes and great customer service, I highly recommend Harry's shoes!

I'm really somewhat surprised at the reviews. I had a really good experience at Harry's Shoes today. They have a big July sale going on. The shoes I searched all over for were not on sale, but they were the same price as all the other shoe stores. I purchased the last pair in my size. I lucked out! The main concern was the amount of sales people (when the store opened) that were sitting around looking lazy. Very unprofessional. One had the nerve to tell me "we're not open". That was right after someone else took the sign off the door. Enough of that. This is the tip. I walked right to the back where the shoes I wanted were displayed. There (also sitting) was a smiling, welcoming face. Her name is Iesia. She said next time to ask for her at the front desk. She works all day Thursday, 1-6:45 on Friday, and full days Saturday and Sunday. She took the time to get to know my shoe needs. She made many trips up and down the stairs to find shoes in my size. Then she went into the store window to get the handbag I wanted. Good deal. It was 50% off. I hope she makes a decent salary. She deserves it! I left happy. I'll make sure when I return to Harry's I'll ask for her. You should too!

Lovely store, great selection, terrible staff. Three out of three people I spoke with were rude, brusque, and couldn't be bothered to help.

A total rip off. Stay away. They refuse to refund any shoes, even if they sold you the wrong size

I do not understand the negative reviews here. Did these people go to the same store? Harry's is one of the very few remaining shoe stores where the salespeople know every shoe in stock. Rashida, the excellent salesperson who worked with me, spent an hour bringing out pair after pair of boots to fit my wide feet, patiently working to make sure I had the best possible fit and style. She went through women's shoes, men's shoes, up a size, down a size; after an hour of trying she helped me pick a great pair of waterproof gray boots with sheepskin lining. Yes, they were expensive, but winter happens every year and now I'm ready. Wouldn't you rather talk to a human being who's making an effort to make sure you are happy, than make choices based on random Zappos reviews?

Hmm... wanted to like this store, really did. But after the old black cranky salesman treated us so poorly I don't know. Highlights: - When asking for another size, he'd just grunt and toss shoes in box. - came in wearing altra sneakers and he commented how they are apparently the worst shoes made, because they are too comfortable and people forget how other shoes are? - assumes I wasn't married and made a snide comment about how when you get married you'll have to wear dress shoes. I'm 37. - I tell him I like to be certain that I will be comfortable in shoes before I purchase. To which he replies if you choose that shoe you're trying on now, you will be comfortable. To which I reply, "No, if after trying a shoe on and I find it comfortable, it's the right shoe for me." He then goes on to argue that if I choose the shoe I'm trying on I'll be comfortable??? As if he knows how a customer feels or not. I restate the statement again, which he replies to in the same demeaning manner then laughs and walks away...

Still the worst store ever. I went in to buy nursing shoes asked for help and one of the sales clerks told me he had to clean and to go find someone else. I left and took my business some place else. ONCE AGAIN. I don't care if I have to spend a million dollars for the same shoe Harry's has for a dollar, this time was my last time.

My experience is with the online store. I purchased shoes online, and they arrived quickly. However, inside the correct box were the wrong pair of shoes. I emailed the store, waited a few business days, and emailed them again, and finally got a prepaid return label to return them. I think the most frustrating part of my experience was being called/emailed about if I'd returned the shoes, when all that had to be done was check the tracking number or to check their mail - the shoes had already arrived back at their location. The correct shoes were then resent, and I was charged $7.99 shipping despite the item being a free shipped item when I purchased it. I inquired about this too, but never saw the refund reflected on my credit card statement. At this point, I'm too tired to care anymore.

I had to return a pair of shoes and was given a store credit. Unfortunately, the printing on the credit slip all faded away within a few months. Now it looks like a blank piece of paper. Don't wait long to get something if you have a store credit or you could be out the money like me. I lost $160 because of their disappearing ink store credit slip.

Accompanied my wife recently to Harry's. After trying to find the comfortable right size, the saleswoman returned with a pair that was presented as a size 9, when in fact she came back with the 81/2 originally tried on as too tight They seem to fit and my wife agreed to buy. At the cashiers it was revealed they were not the larger size and the saleswomen divulged she had stretch the shoes as there were no size nines. My wife bought them to her regret. A blister ensued and they can't be returned. Deceptive sale practice. Very DISAPPOINTED.

A stop at Harry's was mandatory on my Friday trip to NYC. A friend and I spent a delightful hour with David B. (daily hours, No Mondays). He "learned" our feet quickly and brought us dozens of pairs to try on. We left with four pairs of shoes and two pairs of socks between us. Our shoes were shipped free to NJ, no tax, and arrived the next day, much better than carrying them to the concert. I love the selection of top brands, not so much trendy as comfortable and practical. The expert service was appreciated and the friendly conversation was a bonus. David steered us to Cafe 82 for a quick lunch before the NY Philharmonic matinee.

Every time I walk in all free sales people ignore me and are very rude. It's a reflection of the ownership and management.

Harry's has a vast selection of shoes and sneakers. I have bunions on both feet and finding shoes that I like and that are comfortable to wear is easy here. The staff is knowledgeable and accommodating. I recommend coming at an off peak time and plan on spending time here to browse, be fitted and walk out a happy customer.

An error was made at checkout - accidentally gave me 30% off. You can imagine how excited I was! And then my disappointment. The cashier couldn't figure out how to correct her error and charge me full price and I asked the manager to assist her, he was like a deer in headlights - ignored me and went about his business straightening shoes until I asked him again and he stared at me then continued his straightening. This process took an additional 30 minutes just to check out. In essence, the store has beautiful (expensive) shoes but an incompetent check out clerk and numb manager.

Deceitful Practices! I purchased shoes for my son and read through the return policy out loud at the register and got through the 4 noted requirements under which items could be returned. The cashier didn't offer that they accepted exchanges only and I missed the last line. My bad but the signage is deceptive since it says in the first line returns are accepted under the following conditions, which I met. Don't support this store! There are much better shoe stores with much better selections without the deceitful practices of Harry's Shoes.

TOO GOOD FOR HER JOB! Anna, at Harry's is one of the kindest salespeople I've ever dealt with! I was recently in the store and witnessed her addressing an elderly woman in such a gentle and caring manner. She was conscientious and thoughtful in her shoe choices. Her work ethic was impeccable. She went way above and beyond. I only wish I could hire her myself! Thank you, Anna.

Great choice of shoes and prices are reasonable for UWS but return policy is terrible. Never worn shoes still in the box could not be returned after 14 days for refund after I was told by different staff that it wouldn't be a problem. I was given Store credit that never expires (we'll see) I guess I'll have to return to a store I vowed never to return to one more time. Not a very customer friendly place.

I'm really stunned at the decline of Harry's. We've been traveling across town to get our shoes at the Broadway store for about 20 years. We all have "difficult" feet and found their staff was terrific at finding the right fit. This time the staff person never bothered to take measurements. She asked what size we had on as if all shoes are the same. We should have realized that the level of services was not what it used to be and just left. Instead we allowed ourselves to be talked into shoes that so far have required metatarsal pads and none slip heels to stay comfortable throughout the day. When we shared our story with a neighbor she turned us on to Eneslow which has amazing service and a great selection of shoes for walking.

Let me just say that as I browsed through their collection of shoes in the lowest of lighting, in the muggiest, warm and sauna like climate I overheard a woman tell her young daughter, "hurry up and pick something because they called our name and we came all the way here so we're not leaving here without buying something." I think this sums up why people are giving this place such high ratings. They feel compelled to buy something although the customer service is poor and the pricing is outrageous with the mark up (think stride rite shoes priced at $30 being sold for $55). I walked in to the store and immediately felt like I was walking into a zoo. Of course it was packed but the sales rep were yelling out people's names and a lot of scurrying and almost knocking customer's over was taking place. And when you heard an excuse me it was as if the sales reps were frustrated with having customers in the way. I'm not against paying for quality but I didnt see anything in their selection or customer service that would inspire me to spend my money.

Harry's used to be one of my family's go-to shoe spots on the UWS and it has really gone downhill over the past few years, mainly due to poor customer service. I went in last week to buy a pair of shoes for a relative who now lives outside the city. She had called the day before to confirm that the shoes (style/size/color) that she wanted were in stock and learned that they were on sale for $89. When I went in with extensive notes from her about the shoes and her phone conversation, the salesman I spoke with insisted those shoes had never been in stock and there was definitely no type of discount. He didn't seem too receptive when I asked for other recommendations about similar pairs, so I asked what other stores in the area I might try, and he recommended Tip Top on 72nd St. I left feeling like I wouldn't have wanted to give them the business even if they had had the shoes in stock.

They have a good selection of shoes, but I was not impressed by their staff (unfriendly, not eager to help) and their return policy is terrible- exchange or store credit only; you don't get your money back. I'm all for supporting businesses in the neighborhood, but having read other reviews, it's evident that my experience was not unique- I will not be going back. Do yourself a favor and buy your shoes elsewhere. If you do shop at Harry's, just keep in mind that you will NOT get a refund if you're not happy with your purchase.

Be careful. Harry's policy is no refund, only store credit. I returned, unopened, still-in-the box snow boots 2 days after getting them and was more than surprised I couldn't get my money back. Certainly my fault for not reading the policy by the cash register, but it never occurred to me that the policy would be different from every other place I shop. Tip Top Shoes on West 72nd Street, by the way, has a full refund policy.

Dominick was great to work with. I had to return my shoes and Dominick was right there ready to assist me and listened to everything that I needed. If you go here ask for him. He is the man.

I'd love to give Harry's more stars - they have a wide selection of wonderful shoes. Their prices are decent and the physical store is welcoming. I am an UWSider and will bend over backward for our local merchant. But the customer service is just awful. Across the board. And it's been like this for years. It's clearly a top-down issue. Lately I've been shopping at TipTop shoes. Their selection is more limited but they treat me like a valued customer when I walk in the door.

Great place, always has been and continues to be an icon on the UWS. Waited on by Phillip who was low key but well informed, old school helpful, and interesting to talk to. I bought a pair of winter boots here years ago and best boots ever. Consistently the best service and selection.

beyond HORRIBLE SHOE STORE! What more can be said that hasn't already been said... a few encore comments: 1. Abominable service, borders on abusive 2. Horrific and extremely outdated return policy 3. Inflexible and difficult management 4. Abusive and mean-spirited employees and management 5. yes great selection, but all and more of these brands can be found online usually less expensive and not as painful a process 6. Unlike most shoe stores, they will not let you try on more than 2 pair of shoes at a time, needless to say, I was there far too long - 1.5 hours 7. Employees are extremely aggressive and bitter and upsell shoes that don't fit you and look awful 8. Like another reviewer, I too was pawned off to another salesperson despite my serious intent on purchasing shoes All of this said, I only came to Harry's because I received a gift certificate and after trying on 8 pair of boots had to special order a pair which I have to return to pick up... I was hoping to never have to go back... OMG!! Will NEVER return!

Do yourself a favor and stay away from Harry's. They couldn't care less about selling you a shoe that works for your foot ailment. They'll sell you anything to make a buck - and they don't even do it with a smile. Two days after buying a $200 pair of shoes that were allegedly supposed to alleviate my heel pain, I attempted to return them after my heel pain worsened. Unbeknownst to me at the time, however, was the fact that Harry's does not offer refunds. Instead, they offer a store credit. I accepted the store credit (as there was no other option) and proceeded to look for another pair of shoes. They led me to the salesperson that had sold me the first pair - and as soon as he saw me, he scolded me for returning the first pair of shoes, told me I was impossible to please, and said, "I'm not dealing with this bullshit again...you better buy something. And don't return it this time." He huffed and puffed for the next five minutes, left, then returned with the manager - who was only slightly more pleasant than he. If you MUST go to Harry's, use it only as a venue to try on shoes. If you like the fit, purchase them ONLINE. There are two bonuses that come with buying online: 1) You will most DEFINITELY find them for cheaper, and 2) You will be able to return them for a full refund if you're not satisfied. Stay away from Harry's. The salespeople might portray themselves as experts - but they're most definitely not (as almost every salesperson I approach gave me contradictory advice as to which shoe would be best for my condition). You won't have a pleasant experience here. After having entered the store on three different occasions (and having been treated like a sack of crap every time), I'm finally finished with them. They won't get another dollar of my business.

I went to enjoy shopping to get the new shoes today, but I had the worst experience ever. The salesman person named Franklyn, who is an old white guy, helped me first but his attitude was not nice and kind. He didn't listen to me and acted bossy. That attitude was not right to the customers. I didn't enjoyed shopping at all and I felt so sad. I don't recommend this store at all. I liked this store because they have a huge selection of shoes but I will never come back.