Hartwood

This would be the best property management experience you would have so far in Bay Area. The leasing team is extremely professional, detail oriented and generally very responsive in service. One of the example would be : I asked about the curtain size of this apartment so I can get some light blocking curtain, Jenny ( the property manager) personally went to measure a window and gave me the accurate data. If a property manager is as detail oriented as this and take the resident query seriously, you can only imagine that they will help you as much as they can within the scope of their abilities. We also have lovely concierge, Joanne is always helpful and kind. I totally agree one of the review here, management office is a huge factoring for an apartment living. And the hartwood team went above and beyond to make everyone feel home. A few perks of living here: 1. Home away care 2. Heavy package to door service,watering plants, feed the cat etc. Most importantly, this is a key fob community. Many has probably get used to living in a fob less latch community, and sometimes can be forgetful about bringing keys. This apartment does provide free unlock service, during or outside of business hours, for free. Internet is provided with a monthly 75 dollars charge. There was some complaints but my current experience has been really good so far. Additionally this apartment is close to Caltrain especially my unit is very close to Caltrain station, I do hear it inside my unit but so far it is not sleep interrupting and I am very noisy sensitive when it comes to sleep.

I lived at Hartwood from April to October 2025. It was my first time living in the United States, and I had many concerns at the beginning—especially in April. However, the staff at Hartwood were very friendly and welcoming, and thanks to their support, I quickly felt comfortable and settled into my new life. Before and after moving in, there were various procedures and inquiries, as is typical when starting life in a new place. The staff always responded quickly and politely, which made my stay extremely comfortable. Since the building was newly completed at the end of 2024, the facilities were modern and very clean. The security system that works with a smartphone app gave me peace of mind, and the pool and fitness center were spacious and well-maintained—just like a luxury hotel. The indoor party room and outdoor BBQ area were especially impressive, and I took a lot of photos because they were so beautiful. My apartment, the hallways, and the shared facilities were always clean and kept in excellent condition, which made daily life very pleasant. There is also a stylish café on-site, and the coffee was great. Additionally, the location is extremely convenient—it is literally right in front of Lawrence Caltrain Station, making it easy to go to San Francisco. I was also surprised that Costco is within walking distance. To everyone at Hartwood, thank you so much for your warm and heartfelt service. I will never forget the time I spent here, nor the warm smiles of all of you😊

I love living here at Hartwood. Beautiful apartment, safe area, so fancy and suave. Also, the building staff are absolutely amazing. Joanne Derri is so fun and sweet to see regularly, she has helped me so much to settle into my home and go above and beyond with helping me from small to big things. She is so kind and also very responsive to anything needed. Eunice is also amazing, helping bring my packages when I physically couldn't, same with Joanne. They have helped me so much and are so kind and positive. Maya was also so kind, attentive, and awesome before when I toured the building before I moved in. We probably asked the most questions of anyone who has toured anything and she was super sweet, showed us tons of different units and emailed to help make things smooth in signing a lease and accommodating some unexpected circumstances. Thank you Hartwood for making our new home so welcoming and supportive :)

I’ve been really happy living at Hartwood the last few months. Our apartment is beautiful, modern, quiet and insulated. I’ve never had a major issue while living here. The complex is kept very clean with a great ambiance. I love the soft jazz music that plays in public areas. And the amenities are phenomenal, 2 workout areas with new equipment, pool & barbecue, multiple study/social areas, the train station next door. Plus a cafe with lovely staff. There’s also a local grocery store, Costco, a boba shop, a park, and restaurants all within a 10-15 minute walk. Parking and 24/7 mail pickup is a breeze with the app functionality. There are also events during the month like morning yoga and free breakfasts, which is a nice touch. Joanne Deri at the front desk is the best! Even though we arrived for move-in after hours, she welcomed us with a warm, upbeat attitude. She’s friendly, helpful, and fun to talk to. 🩷 All of the front staff are lovely, attentive, and kind. Plus they’re hardworking and responsive. Shout out to Jenny and Maya! There was an issue with the garage doors for awhile. But the staff kept tenants regularly informed on the progress of the repairs. There was also a wifi outage some time ago. As a result, they made a wifi upgrade to every unit. Whenever there’s been an issue, they’ve worked promptly to take care of it and give updates on the progress until the problem is solved. I really appreciate the open communication from the Hartwood team. Overall I really love it here. It’s peaceful and comfortable. I’m glad to call it home 😊

Updates: I’ve had a few really smooth interactions with the community manager Jenny recently, and it’s clear she genuinely want to help residents and give us the best experience possible. I and my roommate are very grateful for her help and I'd like to update my review from 4 stars to 5. Sure, the building itself could still use some improvements (I guess every apartment does), but the management team is clearly doing their best. Everyone I interacted with was polite and helpful. People always say the on-site staff make or break your living experience and in this case, it’s 100% true. ---------------------------------------- I had some issues with my unit during my time at Hartwood, and while it was frustrating at first, Jenny the community manager, went above and beyond to help resolve everything smoothly. She called me multiple times to follow up, was open to in-person conversations, and really made me feel heard. I’ve lived in several apartments and dealt with different property management companies, and honestly, the Hartwood team stands out. The maintenance staff was always responsive and kind, and the concierge team was consistently warm and helpful. Even though the building itself has room for improvement, it’s the people who made a difference. I truly appreciate how transparent and supportive the management team was throughout my time there. If you're looking for a place with a caring and attentive staff, Hartwood has one of the best teams I've experienced.

Didn't end up renting here, but we had the absolute best experience touring the building (twice!). Angelica was so helpful and knowledgeable, and kind enough to let us tour the units we were interested in a second time after our initial tour. It was very clear she was genuinely invested in finding us exactly what we wanted. She showed us multiple units, adjusted the tour as she learned more about what we were looking for, and answered a lot of tough questions. Cannot recommend this leasing team enough.

I accidentally locked my keys inside my apartment, and Joanne was extremely helpful in assisting me through the process of getting back in. She was professional, engaging, and made the situation much less stressful. Whenever she’s at the service desk, she’s always friendly, approachable, and quick to offer help whenever it’s needed.

I moved here a few months ago and overall it’s been a good experience. The apartment is nice, and the staff are helpful. Joanne Deri assisted us during the move-in process, she is very friendly and easy to talk to, which made things much smoother. Even after moving in, she has often helped us with different things, which we really appreciate. The only issue was that the one of the garage gate had been broken for a while, though it was repaired recently. Aside from that, it’s a comfortable and pleasant place to live.