Henry A.
Yelp
If you visit Haru Sushi and pay with a credit card, make sure to check your transaction once it's posted. My bill had an unauthorized $8 added, which is how I discovered a recurring issue.
I've been a regular customer at Haru Sushi for over six years, starting shortly after Chu opened the restaurant. Later, Andrew took over management, and now Nick is the current manager. I order takeout about 95% of the time, and I typically don't leave a tip for takeout.
A few years ago, when Andrew was managing, someone added a $10 tip to my bill without my authorization. Andrew apologized and resolved it professionally, and I appreciated his handling of the situation.
Unfortunately, in August 2025, a similar issue happened again -- this time, $8 was added to my bill. I called the restaurant the following Tuesday. The same waitress who had processed my order answered the phone and told me there was nothing she could do because the manager wasn't in. I asked her to take down my contact information and receipt number and to pass the message along to the manager. She agreed, but added, "Fine, but I'm sure we're not at fault." This gave me the impression she might not follow through, so I told her that if I didn't hear back from the manager by Friday, I would dispute the charge with my credit card company.
The manager called me on Wednesday, admitted the mistake, and offered to issue a refund -- but with an unusual condition: they wanted a photo of me receiving the $8. While this didn't seem like standard business practice and made me uncomfortable, I reluctantly agreed in order to resolve the issue.
When I went in the following Tuesday to pick up a new takeout order and collect the refund, I was told I was no longer welcome at the restaurant. I was surprised but understand that any business has the right to refuse service.
Whether this was an honest mistake or not, I'm sharing my experience so others can protect themselves. There's nothing wrong with the food -- in fact, it's some of the best sushi in Peoria. I wouldn't have been such a loyal customer otherwise. I still recommend trying Haru Sushi if you haven't already -- just be sure to double-check your credit card statement to ensure the total matches what you authorized.