Tammy W.
Yelp
Stopped in after visiting the Ice Castles, and unfortunately, did not have a good experience. We were a party of 4, and we seated ourselves. After about 5 minutes or so, the waiter came and took drink orders, and the drinks were delivered fairly promptly, but it went downhill from there.
After about 20 minutes, the waiter came back and asked us if we were going to be ordering any food. Odd question, since we were looking at menus. He took our order, and then didn't see him for 30 minutes. He never came back to see if we need refills, more drinks, etc. Finally, I noticed the cooks in the kitchen grab a ticket and look at us kind of strange. I surmised that our food order had not even been started. By now we had been in the restaurant for an hour. My husband went up to the kitchen window and asked what was going on. At that point, the waiter finally came to our table to apologize and say he had forgotten to put in our food order. Really, after seeing us sit there for 30 minutes after he took our order??? My husband put on his coat and said he was leaving. The waiter comped the drinks, but unfortunately, we left there with a bad taste in our mouth (not from the food), and empty stomachs!