Hasty Bake Charcoal Grills

I bought a smoker during their scratch and dent sale (still can't don't ANYTHING wrong with it!) Took a few days for my order to be fulfilled, but Hasty Bake sent regular emails on status.... that was very nice to know!

Monday December 15th, at 12 noon, I called the Hasty Bake store in Tulsa, Oklahoma. I spoke with a sales associate named Noah. I purchased a Hasty Bake Gourmet Pro Grill, the cover, the pizza oven, the full size griddle, the rotisserie kit, the pizza peel, the Fireboard 2 Drive, the Fireboard Spark (instant thermometer), and 1 Fireboard Pulse (wireless temp probe). Noah told me I would get a receipt via email shortly. Two hours came and went and no receipt. So, I called back and spoke to another sales rep who said that Noah was with a customer, but we would receive a receipt within a couple of hours. Around 3 o’clock…. still no receipt. So, we called back, and this time Noah answered. He told us he was sending the receipt through right now. It’s now after 5 o’clock, and the Hasty Bake store is now closed. I’ve spent over $4100. with Hasty Bake and they didn’t even have the professionalism, business acumen, common courtesy, or whatever you may deem it to give me a record of my purchase. They totally just blew me off. Who does that? Hasty Bake…I’m totally disappointed. If this is the level of customer service I get at the time of purchase. I can only imagine what might happen if I were to encounter a problem with something and require help.

Hands down, the best charcoal grills in the world. You will pass these grills down to your children. The best customer service and amazing staff. The 133 Corten steel is my favorite.

I ordered a Kent Rollins Cowboy Roughneck Smokebox and was blown away at how well it cooks and its quality. It’s a absolute home run. Shipped immediately, and came very nicely packaged. Assembly instructions could be slightly clearer on process and literally clearer (toner/xerox). I also purchased all the accessories and they are also phenomenal. This item does not come with Bluetooth or a plug in cord which I appreciate. It’s made proper and works great. Kuddos Hasty Bake and Cowboy Kent.

Owned a hasty bake grill for over a decade. Easily the best and most durable grill I've ever owned. Never rusted, and easy to clean. It survived Oklahoma and then Colorado weather elements. I highly recommend this place for any charcoal grill needs.

I bought a fiesta built in and the smoker itself is great. However the built in design is horrible. In order to reload it you have to pull out a hot tray and burn yourself getting it out by hand and have coals fall all over the place then set the tray somewhere where it won’t damage anything then reload coals/wood. I’m about a year in and I’m ripping it out and selling it. The stand alone are probably better but I don’t recommend the built ins at all. I have many smokers and frankly the pain/mess of using this built in isn’t worth the money at all. If you buy a hasty bake DO NOT BUY A BUILT IN. To be honest these should be discontinued to protect the brand. It was a waste of a very expensive purchase.

I have had my Hasty Bake Legacy Grill for a couple years now and we stop by the location to get spices and check out the products that come in. We absolutely do not regret the purchase. Has certainly been the best grill that we have owned. The staff is very knowledgeable and friendly. We have attended several of the classes that they offer on site and the community is fantastic.

KUDOS TO HASTY BAKE i just acquired a Continental 83 that needs some love. So I ordered a cover, drip rail and thermometer for it. Plus, to my cart I also added the new Pro Heat Deflector (because I also own a Legacy). So while filling the order, HB noticed the Con 83 parts and were concerned that the heat deflector wouldn’t work for that grill, so they actually called me to let me know. Once I told them about my Legacy, they were like “Ok great. Just wanted to make sure you didn’t buy something that wouldn’t work for you.” That kind of customer service is so rare these days, and so much appreciated, especially when it comes as such a nice surprise. Hasty Bake, you’ve got a customer for life 👍