Derek S.
Yelp
Attended their Oktoberfest. Made a reservation for 6:00. Didn't matter, because we ended up waiting for 20 minutes in line. Reservations couldn't be made online, you had to send them your phone number and they call you individually. Cover charge was $10pp, cash only, even though they accept cards for food. No ATM on premises.
Finally seated around 6:30. Wait a while, order drinks. Wait longer. Eventually order food. We order appetizers, mains, and try to order dessert. Our waiter gives us attitude for trying to order dessert along. Completely uncalled for.
Eventually receive drinks. Wait at least another 30 minutes. Finally receive apps. Pretzel was fine, but we were starving by this point, as it was 90 minutes from when our reservation was supposed to begin. Finish it quickly.
Wait, literally, no joke, at least another hour. They forgot about us. I go to get another drink. Apparently getting drink tickets at the front is cheaper than ordering with the server. Oh well. Server is giving everyone around us attitude for asking where their food is. Other people leave without paying because they were forgotten about too. Other people around us eventually receive their food. They help flag our waiter. They finally bring our mains out. It's for the wrong table. Oops. Another few minutes. At long last, our food is here, 2.5 hours from our reservation start. It's cold. Schnitzel is soggy. Potatoes are burnt.
We eat. We give up on dessert. We wait at least another 30 minutes for the check. It's for the wrong table. Wait a few more. The check now has a bunch of extra stuff we didn't order on it. Finally receive correct check. Waiter is nowhere to be found to take it. Flag someone else to charge it. We finally receive it back and leave, 3.5 hours from our reservation start time.
You may ask, why didn't we go and dance and listen to the band since it's Oktoberfest? We wish we could. We could barely hear them. There was hardly room near the stage to dance. The benches were set up so it was nigh impossible to get out from them on one side next to the wall. Once you were in, you were in.
The most depressingly disappointing experience we've had in Phoenix. People say this is the best Oktoberfest in the Valley. Somehow that's true (Oktoberfest Tempe is impressively worse), and yet it is also completely unrecommendable.