Marisol T.
Yelp
Extremely Disappointed -- Unacceptable Behavior from Staff
I've been a regular at Havana 86 for a long time. It's always been a place I bring family when they're in town, and the food has consistently been good. Unfortunately, after our recent experience, I can confidently say I'll never return.
My daughter called in an order -- she doesn't speak Spanish fluently, but understands enough to communicate. When my son went to pick it up, not only was the server incredibly rude, but she also wrote the word "gringa" in large letters on the takeout bag and the receipt -- a clear and unnecessary comment directed at my daughter. That term, especially used in this context, felt discriminatory and inappropriate.
When we asked to speak to the manager to calmly explain the situation, we were met with even more rudeness. Instead of listening and addressing the issue professionally, he insinuated we were just trying to get free food or have the server fired -- which was never our intention. We simply wanted him to acknowledge the unacceptable behavior and speak to his staff about how to treat customers, regardless of language or background. At one point, when my son was trying to explain what happened, the manager actually told him to "shut up." That was the final straw.
This isn't just about a misunderstanding or language barrier -- it's about basic respect. No customer should be treated this way, especially not at a place they've supported over the years. While the kitchen staff may do a great job, when the front-of-house treats people with such disregard, it ruins the entire experience.
We've since discovered a wonderful alternative -- The Caribbean Twist. Their food is excellent and their service is welcoming, respectful, and professional. From now on, they'll be getting all of our business and referrals.