Michelle De L.
Google
I really wanted to like this place.
Ordered a salad online on 9/17, had my co worker pick up my food. And, to my dismay, all our orders (3 in total) were prepared with wilted, brown chopped lettuce.
I called and informed one of the staff members the status of the food. She spoke to the manager and let me know that my next order will be comped, which was appreciated.
Fast forward to today- I call in to place an order. Attempt to use my comp (which I was never sent or texted, because I was told it would be saved to my info). After the staff member spoke with her manager, she responded that my comp would be honored, but normally people wouldn't wait this long to use their comp, so it sounded like I was being done a favor... 😶
I didn't know there was a time limit given for complimentary food. Given my first experience, you can understand the hesitation.
Thank you Head Lettuce for the experience. I will be sure to let my fellow co workers where NOT to eat.