Hearth & Homes

We had our stove installed recently by Mark and his team. They did a really good job. Pleasant through out the whole process and sheer determination to get the job done. We couldn't recommend them enough. The great thing about supporting a small independent business is the small touches and little gifts they leave with you when the job is done. That's pride in one work right there. Thank all for you hard work. We absalutly love our new fire.

What a make over ! Very happy with log burner installed by Hearth and Homes. Showroom staff were great, every option on display. They end result was exactly what we asked for! Install lads was great.

My experience of "Hearth and Homes" at Hessle has been, in my opinion, very disappointing. Having spent over £1,150 on a gas fire from them I made the mistake of not taking out a five year insurance policy on it. Big mistake! It failed before 4 years old. It cost me, initially, over £400 trying to get it sorted.The H&H gas fitter came out once to fix it - but failed. An independent fitter also tried to fix it - and failed. After this I visited H&H once and a few weeks later 'phoned them, each time leaving messages asking for help. Weeks went by but no response was ever received. In the end I gave up and dealt with the manufacturer directly. They took the fire back, diagnosed the radio control unit had failed, and replaced it, at a further cost to me of £367. My experience has been that, once my item was out of guarantee, I found that I was "on my own". This has been an expensive lesson. £1,984 spent so far.

Just had an outstandingly professional job done by Mark and his team. From spending much time with Julie and Rachel, selecting the right combination of stove, hearth, mantle and slips, to the final installation, we could not have wished for a friendlier, more professional service. The final result has been transformational. Brilliant job. Thank you!

Excellent service right from selecting at the showroom the ladies were helpful and knowledgeable. Mark and Jim were amazing working in the 4th heatwave nothing was too much for them. Going through how it all works what products to use etc. The gas engineer and sweep were great too. All in all a fantastic service fantastic people would 100% recommend.

We made a general enquiry over the phone and spoke to Leanne who understood our needs. Photographs were emailed to us prior to visiting the showroom which may I add had an excellent choice of Wood burners and other accessories. The log burner was installed 30th Sept 2024 less than two weeks after paying the deposit. The installation was very efficient with all work carried out in one day to a very high standard. Well done to the whole team involved from the initial sale to the installation (Mark, Chris and Dennis) We have never felt so warm and cosy in room. It was one of our best decisions.

Visited for some new inspiration having used them many years ago. Sooo impressed by Leanne 👍 whose knowledge and explanation made a lot of sense and clarified what we could actually do or not do with our fireplace plans 🔥! Huge showroom to look round.

Had a media wall installed, we absolutely love it! Exactly what we asked for. Communication excellent with all staff involved in the ordering and installation. Staff professional, polite and friendly. Would highly recommend! (Awaiting plaster to dry out so we can paint).

Visited hearth and home recently to look at multi fuel stoves. We went home half an hour later with a receipt in hand! The service and information in store was great. There were a lot of stoves on display in store, some lit and working and the information on the product was readily available. The prices were all given in advance and everything was taken care of, from start to finish. Great store, highly recommended. They tell me that they are opening a solid fuel store soon selling coals and logs etc which will be very useful as we have struggled a little to locate this locally.

Our fireplace was supplied with the wrong sized fire, but that didn't stop the stores fitter fitting it. Also the tiles were crooked with gaps you could see brick behind The fitter wouldn't return our calls until we contacted the shop, and even then didn't turn up. We had to get the shop manager out to see the fire, and he acknowledged it was obviously wrong. A replacement was ordered, but while the tiles could have been fitted better, there was nothing they could do. We are left with a thick visible white line of sealant in full view.