James C.
Yelp
Already a negative stain in my mind!!
When you think of a business that states they support the military, the thought that comes to mind is past and present. In Hearth's case, their mentality doesn't fit that picture as they only do military discounts for active duty military. It's a true slap in the face for veterans that have served, deployed and fought for the liberties that many Americans get to enjoy, but establishments like this relegate "ol timers" to a "sorry it's only for active duty, but thank you for your service". To me, respect is automatically lost on the establishment. And I'd never give them my business ever.
On to the service. If my wife and I have to wait for over 10 minutes and it's not busy in the building, that's an issue. Realizing we waited that long, there wasnt an apology for the long wait, but the irony is that they will expect a tip for taking the order, and many times not even bringing the food to the table.
If there is one thing I cant stand, is knowing that you bring food to the table and not being napkins, especially if it's something you're eating with your hand/s. If I'm eating chicken wings, I know its going to get messy, common sense would be to bring napkins to the table with the food.
Another thing that didn't sit well with me, a couple who came 20 minutes after us was able to get their food before us. Ordered the same thing with the exception of an add on to the pizza. That really didn't sit well with me.
The Asian wings were good. Small sized, but pretty good flavor. As for the "schrommage" pizza, it left a lot to be desired. The crust was soggy, and the bottom of the crust was blacker than crude oil. You could tell that the oven used wasn't or hasn't been cleaned in a while. The worst part is that our pizza was ordered 4 guests ahead and yet those guest who came after received theirs before us. Not a good look at all.
The only silver lining was the manager who my wife talked to and tried to make the situation better. In the end, I didn't want a remade pizza, that would still have underlined char from an unclean oven. Kudos to the manager, but our server was terrible.
The 2 stars are mainly for the manager and the wings.
We definitely will not return