Tina S.
Yelp
After a long day at Disney, we just sat to relax at the lobby of the Grand Caifornian Hotel and we noticed the menu (of the Hearthstone Lounge) on the table. So, eventhough we were full since we were craving to have some sweets/desserts we decided to give this place a try. However, when a Hearthstone waiter passed by the hotel lobby to collect the menus placed on top of the hotel lobby tables, he told us that Hearthstone lounge is already closed. But I felt like he was lying since when we passed by Hearthstone lounge, a lot of customers were still lining up to get in.
So, my hubby and I decided to go straight to Hearhstone lounge and check it for ourselves, and lo and behold!!!- it is still open. So, the waiter at the lobby lied!!! We were informed by the bartender that they close around 1 AM. So, we just were unpleaseantly surprised that the other waiter making rounds in the hotel lobby said they were closed. So as not to ruin the good vibe, we just let that incident slide.
Good thing, we still gave this place a try since the desserts were great. Loved the cheesecake and chocolate cakes, plus the plating!
However, when we checked the bill, we were double billed so we brought it to the attention of the waitress. Great desserts, however, I agree with other reviewers saying that customer service is not good. People come to restaurants not solely for food but for good customer service as well. Also, as my husband and I were walking out of the place, the waiter who lied to us (saying that the restaurant was already closed), was sooooo surprised to see us, most likely he was embarassed with what he did.