Cam P.
Yelp
Ordered take-out on a Sunday. I called half an hour before for 3 sandwiches, the Cuban, the caprese, and chicken pesto. On the phone, the lady told me that they'll be ready in 20 mins and I showed up 30 mins later and they're not ready.
This place is always packed so I expected that especially on a weekend. However, what I didn't like about it is that the cashier and front counter seemed so disorganized. At least when I was waiting in line to pay for my order, I noticed a few people in front of me kept asking for items that they ordered and the staff had missed to bring them. Anyways, I paid and went outside to wait for my order to be brought to me because it was way too crowded inside and the staff were talking over each other.
I waited another 25 minutes for the Ofer to be brought out (so it took them almost a whole hour) to make the 3 sandwiches for take-out.
With all the great reviews I was having high hope for the food. When I opened the boxes the presentation was not impressive at all. The Cuban was pretty salty. The filling in the caprese almost completely fell out from the baguette (and it was a pretty small portion for this one), and the bread was soggy at the bottle half of the chicken pesto (it was about 10mins since I got the order to when I opened the food).
I wasn't impressed with the sandwiches, though they might have looked and tasted better if it was dine-in. However, I think their manager really needs to make the place more organized. It's way too hectic and stifling looking at the staff at the front counter and from the kitchen clamoring over each other to prepare orders.