Donald T. R.
Yelp
After reading the recent reviews, you could easily see why people might stay away from this place. Even my sister, a lifelong county resident, both a booster of indigenous local businesses and a customer of Helen's old restaurant at the farmer's market, advised me to stay away "until they get their (expletive deleted) together."
Eventually I braved breakfast there anyway, and I'm here to tell you that I think that they're getting it together. Food was hot, quick, and filling. Service was quite good; coffee refills, everything came as ordered. Coffee only sucked in the sense that it's generic diner coffee, which always sort of sucks.
Could there be improvements? Sure. The ham that was listed as "pit ham" could've been a bit less obviously processed hamloaf slabs (complete with rind), but fried it was edible. Menu could be a bit more clear; it doesn't say that the standard breakfast comes with the usual bread and potato/etc choices. And why build a website if you can't at least put a menu on it? If you want to draw people these days, good coffee is another thing that helps. It doesn't need to be snooty yuppie coffee; Dunkin Donuts is just a tiny step above basic diner coffee quality-wise and it's fine because it's got at least a mild amount of flavor -- and because it's consistent. Up your coffee game a bit and that could be your edge.
I think maybe the bad reviews are part of the reason I was the only one there for the entire half hour. (You may be wondering if my being the only one there was also why the service was good. I hope not.)
Sounds to me like the reviews were deserved at the time, and Helen's stubborn, childish attitude in responding to many of them surely didn't help. (Who actually deletes every negative review from their webpage? That's some Trump-level dishonesty there, for someone who brags that she's proud of being honest and transparent...and what, pray tell, does "yespecially" mean? She starts two of her whining responses to Yelp reviews with that nonword; I speak SMIB pretty well, and I don't recall running across that one before.)
Another factor might be the perceived difficulty of getting in and out of the parking lot during peak traffic. Situated at the intersection of Rt. 5 and Rt. 4 (St. Andrew's Church Road to longtime countians) it gets slammed from both directions during rush hours; with the southbound base traffic coming heavy and fast while the northbound traffic is merely crawling endlessly, it's potentially dangerous and frustratingly tedious simultaneously, especially if you're going north. But it wasn't as terrible as it could have been for me. I don't think it took more than a few minutes to get out despite having to depend on the kindness of strangers.
I'd probably go back again... assuming Helen doesn't hunt me down and beat me up for this honest if less-than-rave review. I hope this business works out; we need all the local dining options we can get. This building has seen a lot of restaurants rise and fall since the venerable Willows, the original tenant. Many of them deserved to crash, but not all. Good luck.
and oh, by the way? One doesn't "sew" oats; we sow them. You've carried that misspelled word from your old restaurant to your new one.