Anh A.
Yelp
I'm beyond disappointed with this place. I've visited countless boba and food spots, but I've never experienced anything like this. I'm a UGC creator and was planning to create a free video for them because we were in the area. My daughter wanted boba, so I looked up a nearby spot, and this one came up.
From the moment I walked in, I felt unwelcome. Even though there were three staff members, I stood there waiting for 5 minutes before anyone even acknowledged me. I've been to so many teahouses--Ding Tea is one of my favorites--and I've always been treated with kindness and respect.
Then, my 3-year-old daughter accidentally dropped her drink. I immediately felt terrible and apologized. I understand that accidents are frustrating, but the staff's attitude was shocking. Instead of showing a little compassion, they were visibly annoyed and made us feel like we didn't belong there. Kids will be kids, and I wasn't expecting special treatment, but to be treated so rudely is unacceptable.
Customer service? 0/10.
The drinks? 3/10--and that's being generous.
Their attitude? 0/10.
It was obvious they didn't want to make the replacement drink. When I went up to ask politely if I could get a new one, they just glared at me and, with so much frustration, said, "We'll do it once we clean this up..." I apologized again, trying to be understanding.
When they finally handed me the drink, the vibe was just cold--filled with attitude. The girls behind the counter looked like they couldn't wait to be anywhere else.
I've never felt so unwanted at any boba or food spot. This experience was so upsetting, and I will never be coming back here again.