Hello Fresh

I tried HelloFresh for four weeks. There were supposed to be four deliveries in total. One per week. The idea of HelloFresh is great, and would have taken the burden of shopping and creating recipes off of our plate (no pun intended). It was also supposed to be a gift to my wife in order to make her life easier. Of the two boxes that actually did arrive, only one of them had the proper instructions. Of the two boxes that did not arrive, one was delivered to the wrong address (they actually took a picture of the wrong house and sent it to me), and the other one just never came. When I called customer service I was placed on hold for over an hour until someone answered, again wasting more of my time. When somebody finally answered, they were able to refund my boxes, but not the time I had to spend scrambling to fill in the holes that HelloFresh was supposed to fill for me. At the end of the day, I paid for a service that I did not receive and all I received was frustration 50% of the time. Save yourself the trouble and do not order this service. While the food was decent and appropriately priced, Hello Fresh did not live up to their side of the bargain.

The promo that popped up on my page offered a swilling knife so I went through the whole survey. I opted for no spicy foods because jalapeños and the like nearly send me to the ER and they didn’t discern the source of spice. I also don’t eat beef because it makes me ill (think alpha-GAL syndrome) so I opted for vegetarian. I live alone so I opted for one serving three times a week. I get to my *special menu* and there is beef one meal and something spicy another day and I’m get TWO servings three times each week! What was the point of the survey?!? I no sooner ordered my first week, discovered you need to have three weeks for the knife…at which point I may as well skip the Hello Fresh and just buy the damn knife myself. Yep. The first order went through and I immediately cancelled. What a racket. HUGE disappointment.

I’ve been getting Hello Fresh for over a year now. I have no complaints. The food is good and easy to make. It makes meal time in our house so much easier. I would definitely recommend getting Hello Fresh.

Fraud & thieves. They force you to give your info just to view options. I decided not to use and never processed order & never gave them my payment info or scheduled delivery Surprise - they must have stolen my credit card info from my 2 years ago and automatically processed an order. Got an email for delivery 12 hours later & called them right away … and nightmare to deal with. Evidently their system auto filled payment info from a cancelled account 2 years ago. Spent first 30 minutes and told they cancelled my account but i would still be charged for box. So I requested a manager and the manager actually made it right and said he would credit my money back But I did not get an email confirmation so hopefully it happens. The manager also told me that the prior person I spoke with did not cancel the account like she said. He then proceeded to try to sell me on the service instead of just canceling the account. I don’t blame him. It’s probably policy with the company but it’s frustrating.. I had to ask to cancel the Account over 4 times. I have no idea how the food taste so this is review only on how the business runs and Customer service

They charged me and wouldn’t give a refund!!! Poor service and my food was wilted and moldy and squished in a small box !!! The stickers on each bag didn’t even match with what I ordered!! Ingredients mixed up in each bag!!! This is just a terrible place to order from!!!!!

Customer service is atrocious. Food is overpriced. The amount of packaging waste makes the earth cry. Avoid at all costs, there are many other better options.

They continuously sent me boxes that i cancelled. I was out of town and had food rotting at my door because they charged and sent a cancelled box. They double charged me and claimed i had multiple active account. Refused t refund anything. Would never put any of your banking information to this company. Do not order with them. They are useless for customer service as well.

If you are single, DO NOT sign up for this. To make it seem like they can be of service to you they suggest a plan that would be great for two people. Sou you are eating leftovers. Works grat for them. Then when you want to cancel, they put you on permanent pause KEEPING YOUR INFORMATION. So if the, get hacked, there is nothing you can do about it. You have been warned. I am sure t is all in the fine print.