Hamid
Google
Here at so called Hen Grill, I encounter with a horribly rude and unprofessional mankind that I have never seen in my entire life before (not sure he was the owner or an employee, but he was acting like an owner).
Went with my family and a friend’s family for a dinner yesterday and at some point, I noticed that my daughter (8 years old) and my friend’s child (4 years old) got 3 of those small disposable cups (picture attached) filled with soda. (I usually do not give soda to my children). Upon noticed, I told my friend that I will take care of it at the time we finished with our food. While we were eating our food, that guy rushed to us in a manner that we thought wanted to warn us for an emergency and with a very ugly attitude and frowning face pointed at us and loudly shouted “Hey, drink is not free come to the front and pay” and then quickly turned his back and went to front. All customers there were shocked, and I had the worst feeling.
After done with my food, I saw him at the front desk and first gave him my credit card to get charged then told him I apologize for the mistake kids did (however they put those little cups next to the soda machine that people may think ok to get some as some of the Mediterranean restaurants do or these people here doing this knowingly to charge the customers later unfairly with a sky high price, by saying unfairly I mean it see the picture attached he charged me $ 16.25 for 3 little soda cups which all are not more than 1 cup of those at fast food restaurants usually cost you below $1.00) and also told him that the way he approached and addressed the issue was totally unacceptable. Despite of this, the guy continued being rude at the same level and even told me in front of my kids that if it was an American owned restaurant, they would call the police (for God sake, tell me he was totally wrong tell me if it was an American owned restaurant someone would approach friendly with a smiley face and the apparent issue would have been addressed in a proper manner, and would definitely appreciate me being a customer ordered and order $ 96.72 in value).
As I saw a lot of reviews showing customers dissatisfactions over similar issues and if you agree with me do what I do (reporting to better business bureau).
P.s.
In general price was higher than similar restaurants
The restaurant wasn’t clean.
The bread was not cooked well, and price was high for those small bread (see the picture)
No customer service
Thanks.