Minion Knight
Google
Professional Review – Henry’s Tavern (Saturday Evening Visit)
I visited Henry’s Tavern on a Saturday night, a time when you'd expect a restaurant to be operating at its best — fully staffed, energized, and ready to handle the evening crowd. Unfortunately, what I experienced was quite the opposite and deeply disappointing.
From the moment we walked in, the tone was set by a rude and visibly uninterested hostess. I greeted her politely and informed her of our party size, but she barely acknowledged me, said nothing welcoming, and instead raised a fan to her face with an annoyed "okay." There was no smile, no greeting, and no professionalism — it felt like she didn’t want to be there at all. The only time she seemed remotely engaged or cheerful was when she was flirting with one of the waiters, completely ignoring the fact that guests were entering and waiting to be seated. This level of disinterest at the front of house is unacceptable, especially on a busy weekend night.
Once seated, the service unfortunately didn’t improve. Our waiter took an unusually long time to approach our table, and even then, service was inattentive and slow. Drink and food orders took far too long to arrive, and no one communicated any delays or offered an apology. When we needed refills or wanted to order additional items, we had to walk to the bar ourselves, as the staff was nowhere to be found or simply ignoring tables.
To make matters worse, the restaurant lacked basic cleanliness and operational oversight. Tables remained unbussed, restrooms were untidy with paper on the floor, and staff members carried themselves as if they were irritated to be working. If there was a manager on duty, they made no effort to engage with guests or correct any of the clear service breakdowns. When one did deliver food, they simply dropped it off and walked away, ignoring our requests.
The most disappointing part of all this is that the food itself was excellent — flavorful, well-prepared, and deserving of praise. But even great food can’t make up for poor service, disorganization, and an unwelcoming atmosphere.
For a Saturday evening — arguably one of the most important nights in hospitality — the lack of care, focus, and respect for the customer was alarming. Henry’s Tavern seriously needs to reevaluate its front-of-house operations. Until there’s a major improvement in service, I cannot recommend this location. Guests deserve better — especially on a night when expectations are at their highest.
