Angela S.
Yelp
The short story: I give them 2 stars for customer service or if you're looking for your own wedding's caterer, 5 stars if you're judging the quality of food/presentation or if you're looking to attend a wedding where they're serving. So 3 stars is the compromise.
The long story: Unfortunately, I seem to be the only Yelp-er who has had a relatively negative experience with Herban Feast ("HF"). I only wish my husband and I had had the dreamy interactions so many of you enjoyed! We hired HF for a fall 2013 wedding at Golden Gardens Bathhouse. We are in our mid-twenties, our families and guests were all from out of town and we financed a good portion of the wedding ourselves. We did ALL of the planning and prep ourselves and opted not to hire a day-of coordinator (looking back, we should have spent that extra cash if only to deal with HF). This meant that we were the only points of contact for HF. This, as well as our rather low-budget wedding, seemed to throw them off a little, as though I had to fight to be heard or taken seriously on a number of occasions. Our catering manager was attentive in the beginning and very helpful. Then she seemed to drop off the face of the planet the closer we got to our wedding date. This caused some of the only stress I experienced during wedding planning. In my attempts to relay our catering needs, I would have to send two or three follow up emails just to get any feedback. More frustrating was the fact that in spite of all my clearly defined requests, many of them were incorrectly executed on the day of the wedding, or forgotten all together. In the end, I had to spend an hour on the phone, two weeks before the wedding, to run through everything I had already explained via email over the past six months, but from which I had received little response or confirmation.
Once the day arrived, things got the usual wedding day crazy (that weekend where Seattle got the most September rainfall ever recorded in city history? yeah, that was the weekend) and we got a 15 minutes behind the original schedule. Throughout the evening, both at the beginning of the meal and also for the dessert service, I had to actively seek out members of the HF staff in order to initiate action, even though a schedule of the evening's events was provided. The staff though, were friendly and helpful, once they were located. Seemingly because of all the confusion, the first 30 guests, including the wedding party, received freezing cold food, served on equally freezing cold plates. The staff though, were friendly and helpful once they were located.
However, the food, despite being cold, was delicious and I have been told numerous times that we had the best (or "in the top two") wedding meal most of our guests had ever experienced. The quality of HF's food cannot be looked over. Simply put, it was incredible. Perfectly cooked salmon, tender beef, and fresh bright greens with tasty dressing. Unfortunately, even though it was delicious, it was also not the meal that had been agreed upon the week before, with sides changing from being all gluten free friendly to only partially so (a discouraging discovery for this gf bride).
In the end, while the food was incredible, the experience was more of a headache than it was worth. Add in the cost of food, which comprised almost 50% of our total budget, along with the extra struggle to communicate, and I hesitate to recommend HF to others. Perhaps if parents, or a wedding planner, were the points of contact, and if the venue was their own venue, the experience may be much more positive. Clearly, the reviews show that many people have had it better so don't take my word as gospel. In fact, if I was told someone ELSE was having a party catered by Herban Feast, I'd happily attend.