Maria Howick
Google
Very Disappointed – Voucher for Our 30th Birthdays Not Honoured
My husband and I were gifted a voucher from our family for Heritage by Matt Gillan to celebrate our 30th birthdays. We were excited to use it, but unfortunately, our experience has been a nightmare. Despite numerous attempts to contact the restaurant via phone, email, and voicemail, they have completely ignored us. It has been months now, and we have yet to receive any response or acknowledgment.
At this point, we are forced to assume the voucher is stolen. We’ve been patient, but the lack of communication and refusal to honour the voucher or offer a full refund is completely unacceptable.
I would advise anyone thinking of purchasing a gift voucher or dining at Heritage to reconsider.
If we are not contacted, we will be taking this further, as we are entitled to the value of what was gifted to us.