Hertz Car Rental - San Francisco - San Francisco International Airport (SFO)

The person who assisted me when picking up the vehicle was extremely friendly and provided customer service unlike anything I’ve rarely seen at Hertz. They gave me a brand-new RAM 2500 with only 12 miles on it. The truck was very clean and in excellent condition. When returning the truck, the process was very quick and easy. I highly recommend renting with Hertz at this location!

Our experience with Hertz in San Francisco was smooth and easy. The pickup process was straightforward, the car was clean and in good condition, and returning it was hassle-free. Prices were what you’d expect for the area, but overall it was a reliable rental experience and did exactly what we needed.

I was pleasantly surprised at how clean, new and well equipped our vehicle was. Price was excellent and the entire process from start to finish was very easy. I have read some pretty bad reviews but I have nothing bad to say about SFO Hertz. I would recommend not booking 3rd party. ALWAYS book direct through Hertz and join their rewards program. It makes a huge difference.

Hertz provides very well maintained and reliable transportation. The process is simple and straightforward in renting a car for local or one way trips. I would recommend using Hertz since their staff are very professional and knowledgeable people. They get you out on the road quickly and when you return the car the check in process is completed quickly . Over the years of using rental cars, Hertz has earned my trust and loyalty by having both the best staff and excellent choices of cars !!! Competitive prices and fast friendly service are always standard at Hertz !!!

We love being a Hertz member. It is always dependable. I get to bypass all lines and go directly to the rental car area. I find my name on the board which directs me to the area where I can choose my choice of vehicle, load up my bags, and drive to the exit. At the exit turnstile I show my DL and they scan a code on the car. It takes less than 1 minute. Always a joy. The easiest part of flying.

I recently picked up my rental car at SFO, and I had the pleasure of being assisted by Pushpa. Even though she was incredibly busy, she delivered exceptional customer service from start to finish. I watched her seamlessly multitask—helping multiple customers at once—yet she still made every single person feel like they were getting first-class service. Despite the rush, she remained patient, professional, and completely focused on ensuring everyone had what they needed. Her dedication and calm efficiency truly stood out. Pushpa is an absolute asset to the team, and she made my rental experience smooth and stress-free. Highly recommend!

Checked in online but had to wait nearly an hour to get a vehicle. 20+ people in line. And only 2 (later 3) representatives assisting customers. Probably just timing of people arriving and short staff, but it shouldn’t take an hour if you’ve checked in online. I’ll be choosing another company next time I go through FSO. Gave 2 stars b/c vehicle was clean and return was simple and easy.

Terrible experience with Hertz at SFO. DO NOT BOOK HERE!! I had reserved a mini-van that I needed for my family on this trip. Our flight was delayed--I couldn't connect with a human to confirm our reservation, but I entered our flight info and got an automated email saying the reservation would be held for us. When we finally arrived at SFO, I got an email giving me the option of selecting my vehicle... and low and behold, no mini-van was available. Actually, the only cars available were giant SUV's that would cost me an extra $160 a day--oh thanks guys. Then there was a very long line at the checkout counter, only a couple agents there, it was 2am with my little kids in tow. So I got a car with a different rental agency. I tried to follow up the next day re the cancelation--there was no automated way to do it and I wasn't standing in a line for an hour for the pleasure of doing it. Anyway, I come to find out Hertz billed me hundreds of dollars, for the car they couldn't provide me, and for which I had no way of changing or canceling. Basically a scam--Hertz has fallen a long way. So watch out!

To get to the Hertz rental station you must take the AirTran and commute a little bit. That is the pain in the booty part, but once there it helps to have status. Once I got to the Hertz, I went straight to the digital billboard, found my name and then picked out my ride in the designated section.

On September 5, 2024 at approximately 5:20 P.M. I arrived at the Hertz location at the Las Vegas, Nevada International Airport. I had flown there from Los Angeles to attend my best friend's wife's funeral. When I arrived at the upstairs Hertz rental office, I saw my name illuminated on the Hertz board. The only other information on the board stated I was a Gold member. There was no Hertz employee to direct customers on what the next step was, or any indication on which vehicle I was to take. I went in the office where there was approximately 12 people standing in line, and one employee assisting them. I stood in line hoping to be quickly served. Due to my disability (I am not able to stand for a long period of time without experiencing excruciating pain in my lower back). After about 15 minutes of standing in line another customer came in and walked to the form of the line and stated, "I have a quick question." The employee replied in an extremely rude tone, "there are no quick questions, get in line like everybody else." I was also going to walk to the front to find out where Gold members go the pick up there vehicle, but after that encounter I decided against it. After standing in line for 40 minutes another employee came from the back of the office. He assisted the lady in from of me. After helping her, I was next in line. I showed him my rental agreement. He told me that since I was a Gold member, all I had to do was pick any vehicle parked in the spaces between 100 to 129. Prior to selecting a vehicle, my wife and I walked around the area both by the downstairs and upstairs Hertz rental offices, to see if there was any type of sign, or a representative instructing the procedure for picking up a car for Gold members. We were unable to locate any representatives or signs. As we were exiting the facility in the rental car, I asked the employee working at the exit gate, the name of the employee working inside (who had been rude to the other customer). He told me the employees name was "DJ". I don't rent cars very often, but for people like me there should be a Hertz representative or some type of sign that directs people how to obtain their rented vehicle, without having to wait in line for 40+ minutes. That particular employee needs to be better trained on his customer service skills. I understand that for a while he was the only one working the desk, but the response he gave to that customer was very rude and uncalled for. One would think that at an airport with that volume of customers, they would be better prepared to assist people. I had to unnecessarily stand in line with an aching back for absolutely no reason.

Truly this seems to be a bad location. It's nice that they offer EV's to rent and being President's Club, I thought they would be more helpful. I was able to get this charge removed but it took a lot of work. I talked to customer support, my credit card company, a friend at Hertz, and finally was lucky enough to get assistance from executive support and they resolved it. It took a while to get this cleared and it was immensely frustrating. If you rent from here, don't change your car at the counter and always double check your receipts. Also know there will always be a line even if you are President's Club. I will also note that Enterprise at this airport has always been a breeze to work with. You are in and out within minutes. My hope is Hertz will address the problems at this location.

Absolutely the WORST of car rental companies. Hertz / Dollar / Thrifty (all 3 are co-owned by Hertz) will do EVERYTHING to overcharge any aspect of your rental. They might not have the car that you PRE-PAID available and will offer you a different car at a slightly higher rate. They will cancel your original contract (without telling you what they are doing) and then charge the "Walk-up" rate. Warning: you will not enjoy the surprises on your CC. If you dodge that scam, when you return the car, you will be billed for "fuel charges / chip in windshield / cosmetic damage" : NONE of which would be true. This is a company that has resorted to rip-offs, deception and extortion. Many years ago, they were near the top; now they are THE bottom. Unless you enjoy being dodged by their failing customer service, and trying to backup your credit card dispute or chargeback, avoid them like the plague.

My last 3 rentals are Hertz have been a nightmare, despite Hertz filling up my account with points to keep trying. The only good part of Hertz is the (mostly) helpful social media help on Twitter. No matter what location (LA, SLC, and SFO so far), your employees seem to be slow, poorly trained, ill-informed and generally unhelpful. The latest car I got was here at SFO. No mention of Gold status. Employee was half-alive, unhelpful, and I couldn't hear a word she was saying through her mask and plastic screen. We arrived to the car and it full of blonde hair in the car as if someone was murdered after a light struggle, and my child correctly pointed out that it smelled like cigarettes. No one there to help and we were in a rush to work. So, we had to jet. We also had to chase down some guy in a golf cart for a child car seat, despite the latest employee telling us the car will come with one. The enormous service/handling charge for fuel, at the end, was the icing on the cake and absolutely criminal. Social media person is apparently giving me 50% off of that criminal fee, but this isn't enough. I don't believe I'll be using Hertz again, and I am unsure what will help with that.

1 Booked the car with aggregator. 2 when came to pickup spot : some how happened that car is electric, and I have to pay more to get normal one 3 booked from 8.00 12.09 to 17.00 16.09 of course payed for 5 days 4 car returned at 17.20 16.09 ( there was no gas ation around) and I already payed for full day day of 16.09 5 I have charged extra day!!! WTF Hertz ? Even no support email

It's unfortunate reading the recent reviews of this place. I had nothing but a very positive experience recently with Hertz. I booked a rental car to pick up at SFO while in a work/play trip. The cost was basically the same at dollar rent a car which I've had horrible experiences in the past. We flew in to SFO on a Friday morning and had zero wait time. We were able to pick up the car and under 10 minutes and off we drove to my work destination. We had a great time in Sonoma and San Francisco and the return process was just as easy as picking up the car. Unfortunately I got hit with tolls on the Golden gate bridge but that was to be expected but the processing fee is laughable. All in all, when I need to rent a car I will continue to choose Hertz over other bargain rental car companies.

I originally got the "Manager's Special" online for a good price but when I arrived, they said that the special for the day is a "F-150". No way was I going to drive a truck that big in the cities! The agent offered me the option of a Ford Mustang for a $5 per day up charge which I took. I was happy with the decision. I loved my rental! It was such a nice car to drive for a long period of time.

Absolutely horrendous. Do not rent a vehicle from this establishment. We arrived today Saturday in the morning to rent a vehicle- ended up going with the 2022 Mustang Shelby. We noticed the tire pressure was low on the rear left and addressed it with one of the reps. They told us to take it to any gas station and put air into the tires. We take the vehicle, put in some air, thinking we'll be fine and hit the road. Not 30 minutes later, the tire sensor flares up and we had to pull over from the freeway to the closest gas station. Come to find out there's a penny size hole spewing out air as we're filling the tire with air. NOBODY answers the customer service phone line at the airport and there's a HUGE LOOPHOLE OF HELL you have to go through to reach their emergency roadside service- ANOTHER 30 minutes to an hour wasted on the phone. Luckily we have AAA and we called them to take us to the closest tire shop. Had to pay out of OUR pocketS to fix THEIR ERROR. When customers are renting vehicles from long time establishments, the car is expected to (and should) be handed to us with integrity. This took a huge amount of our time as we needed to travel to Monterrey for a family event. We paid for the use of a vehicle expected to be in good condition, not pay for a waste of our time and money. Will definitely be speaking to their billing department.

Great experience. Everyone was welcoming to us and made it easy for us to find the car and to return the car as well.

Customer service especially Fernando's. Upon entering the Gold member office he already made it well aware he didn't want to be there by complaining he was called down just so the other lady can go to lunch. As I approached with my issue, he had attitude, rude, and just downright unsympathetic. When I returned from solving my issue myself, I noticed he chooses who he wants to be nice too but with a sarcastic tone. To be sure he didn't help me, he left the room and came back once someone else was helping me. At no point was I rude or gave any type of attitude. So all I can say is if you don't want to deal with customers then he's in the wrong business.

Well, I liked my upgrade and I liked my car. I did not like the hidden fee for a 2nd driver pet day. My car insurance would have covered a rental but i had to pay extra insurance. Then Herz told me, I has to pay and extra fee on top of that, for the 2nd driver.

The worst Hertz location I've ever been to. Be prepared for every car reservation to run late (30-60 minutes). The staff at this location are an embarrassment to the Hertz brand -- several workers I've encountered have had disrespectful attitudes, and if you make a complaint they will begin verbally attacking you! Having a productive conversation to solve the issues such as the ones I've stated above; absolutely impossible for these workers to accept that any delay could be their responsibility. The actual location is filthy with trash and debris piling up inside the "office" which is basically a shack. I wish i would have read these reviews before dealing with this location. Never again.

I rented an electric vehicle. hertz gave zero info on how to charge the thing and gave it to me less than half charged [about 100 miles range]. I am not a big fan of driving around with that short of a range, so for my first 3-4 days of my trip i basically did not use the car because i did not have time to spare in order to charge it. Add to that that the car can only reasonably be charged up to a range of about 200 miles, and then you realize the entire thing is just another rental scam.

DO NOT RENT FROM THIS LOCATION!!! They should remove the Hertz name, because they DO NOT represent Hertz quality at all!! I have rented from many hertz locations around the world. And this location is full of disgusting criminals and unhelpful ugly people! They steal your money and overcharge you and have zero customer service skills! No people skills and it's probably because they're losers working 4 or 5 jobs to pay their expensive rent, that they cannot afford! Move out of the Bay Area if you're poor and struggling. Don't ruin it for customers who need help and service. You steal from people because you need to pay your $4000 studio apartment rent. Close this location and throw it away. Read the reviews, this place is a dump and the employees are miserable! You're better off, flying into SJC or getting an Uber to another hertz location. Or just go with enterprise. Last time I had to fly into SFO I had a good experience with enterprise. If I had read these reviews, I would've NEVER rented from here. I overpaid for my rental because it was hertz, but knowing that I was renting from hurts instead. I'm so mad about them overcharging me by $204!!! It's ON SIGHT, just know that...

I literally had the worst car rental booking ever at Hertz SFO. I went to the Hertz Gold Rental desk bc I am a Gold member, but after waiting for 20 minutes there, they sent me back the general population line where the line was 30 min+ long because my Gold membership was not linked to the reservation. The desk employee was very customer unfriendly and she did not even want to discuss the situation. After a long wait in line, car wasn't ready so had to wait another 20min after doing the paperwork. Then they sent us to a parking spot which had the car we had, but people were already inside with their luggage in the trunk. I had the right car bc it the correct plate number was shown on my paperwork, but the people inside wouldn't budge. We had to go and talk to an employee in the Hertz parking who was very impolite and yelled at me and also talked down to my wife. I told him that I wanted to be talked to in a respectful way and I think he realized he went over the line...he ended up getting us a car (free upgrade). Then when we returned the car, no one was there so we just left the car with the keys. I had to call Hertz 2 days later because I never got any receipt and wasn't sure they had registered the return. Probably my worst car rental experience with Hertz - and I have rented many times from them. Then the cherry on the cake...after my trip was over I received a charge for a toll because I took one of the bridges to get to San Francisco . The toll charge was $7, to which Hertz added a $10 "convenience fee". What an extortion! Probably the last time I book from Hertz SFO...

Line was 2 hours long to pick up a car. Employee was chitchatting with customers in front of him like there was no one in line. Never Hertz again! These people are ridiculous. The guy stopped renting to give people in a 2 hour line a lecture about bridge tolls and car breakins

I've been using Hertz at San Francisco airport for several years. The customer service is good although I check out the vehicles on my own without our assistance from the representatives. This Is a large facility and the cars are easy to find. It's very easy to check out a car if you're using their online service. The prices are reasonable and returning a car is easy, as directions to Hertz San Francisco rental car are easy to follow. I do recommend using Hertz when renting a car at San Francisco airport.

Horrible wait, the line is around the corner. 2 people attending to hundreds of customers. We are estimating will be served in about 2 hours.

Steven is amazing! After a blunder with a reservation elsewhere (we had the wrong return location, Not their fault) we came back to the airport and rented from Hertz. Steve was amazing and helped us right away. We got a great car and the process was quick. However, the fees on the car cost more than the rental. I would not recommend Hertz as a business, but wanted to highlight Steven and his great customer service. Despite the benefit of our AMEX platinum card, we will not be using this particular one as the cost of fees outweighs the benefit/discount.

First of all, 650-624-6600 is NOT the phone number! No one ever answers it! The manager's # is 650-444-3574. I rented an electric car for the first time late at night. I ended up figuring out how to start it, lights, music, etc. But the next morning, I couldn't find an owner's manual to figure out other things, including how to charge it! I tried to call several times each day, and NO answer! Even the 800 Hertz number had that same number listed here. The car itself (2023 Subaru Solterra) was great. However, the customer service could've been better.

Slowest the incredibly incompetent stuff. There is only one person working and every rental takes over 30 min. Herz are you insane? Train your stuff better and find a way to optimize the rental process

Yes, this place is absolute trash. Yes, the employees are sullen and unhelpful. Yes, we've been in line for 2 hours. BUT I'll give a positive tip for all of you people: If you're going to use Hertz at all, use the Hertz Gold Plus feature of being able to book and go to your car directly. This bypasses all lines. And you have to ensure that your reservation is associated with your Gold account number. (You can't book a regular reservation and then try to upgrade it to gold, as we've tried in this 2 hour line). Also it's unfortunate that nobody will really be able to read these reviews before booking as it's usually through their direct website or app. But if you're also waiting in a 2 hour Hertz line right now, I feel you my fellow humans.

The absolute worst customer service you will ever encounter in your travels. If anything goes wrong, and you have to contact the location, they will never answer the phone. If you forget something in the car, consider it lost forever, because they will steal it. Even when you have GPS tracking on it, and you are at their counter, they will do nothing. Never rent from here. Go to Avis or Enterprise

I have to admit that nothing went wrong and everything was pleasant. What makes me write a review, is all the random charges you get. Sounds like false advertisement to me. Wouldn't fees be part of the price you are given?

A very decent place, easy conversation. transparent negotiations and explanations. We had a very good experience with Hertz int the airport of San Francisco. Leave the car was super easy and they were very kind and honest, no additional fees on the credit card.

Wilson is the best rental car manager I've ran into my years of travel. He helped get me in a car at the weirdest off hour and explained everything to me. Fortunately we were able to score an electric car and had a blast touring around SF. Make sure to keep Wilson around as he will be a role model to other employees as a lead manager

ZERO stars. I am currently STILL waiting 2 hours later for a car that I reserved weeks ago. Please go elsewhere. This is the worst costumer service I've ever experienced for something I reserved. Another person tired of waiting went upstairs where other car rentals are and said Sixt has cars at the airport. Try them! Save yourself the stress and valuable vacation time and go somewhere else.

Fire the Asian guy who checks in car rentals, he's a crook, a scammer, and dishonest!! All the bad words. I can't believe Hertz has scum like that working for them! I asked for a receipt because I didn't want them to overcharge me since I was close to late, but still on time! He said they don't give receipts anymore, only emails. I didn't believe him, because I always get receipts. I took his word for it, but I should've just found another employee who wants to help customers. I was in the airplane by 6:20pm, and this idiot showed that I checked out at 6:10pm! Giving me a late charge. I filled up the gas full, like I always do, but they lied and charged me with a $122 fuel charge! I have a receipt for $43 full tank of gas. I paid $14.99 for plate pass for the tolls, I only crossed the bridge once. And they deleted that charge from my bill and added $29 tolls and fees instead! I cannot believe that after being a gold member or higher with hertz that they would allow some piece of filth to do this to their loyal customers! I wish him all the bad karma and hope he gets fired and worse! I will NEVER rent from hertz SFO ever again!! Management take note and do something about this! Or hertz look at this miserable excuse of a location and fire who needs to be fired! INEXCUSABLE!

DO NOT RENT FROM HERE USE TURO! First reason there's hardly any one working there. My cousin and I were waiting for an employee to come out and assist us. There were at least 3 workers all in the little room just talking about coffee. They're no help whatsoever. The second reason was when we did get help the associate was on her cell phone with the HER car insurance company and totally disregarding us. We had questions but we had to wait for her to get off her private, NON-WORK RELATED call. When she wasn't on the phone she was asking us personal questions as to why we need a car, where we are from, and why we're down in San Francisco and it felt like a police interrogation. I was literally just here for a quick trip to visit and tour a school. I'm overage, don't party, good driving record and credit. Finally, we were unable to rent-a-car. We were not the only ones that were turned away. I am not sure why and she didn't answer any questions. She was super unhelpful and quick to dismiss us to go upstairs and get her and her coworkers coffee. I do not recommend hertz. Not one bit. I would use Turo or another company before ever considering hertz again. As someone who works in customer service and knows the value of helping customers, the customer service needs to be better. Do better.

Two hour line to get an already reserved rental......putrid. Complete incompetence and horrible process!

I rented twice from here in recent months. The pick up process was a bit slow and I had to wait in line about 10 min. However, the agents were really friendly and helpful, providing helpful details about tolls and drop off timing policy (there's a 30min grace period). Both times had really fast and efficient drop offs. Both agents gave me verbal confirmation that there was no damage.

What is wrong with this Hertz?! I tried to book online and got a error saying the transaction couldn't be completed due to a server error. Went to re-book and it said the reservation was already made under my username, and therefore cannot complete the transaction, and to call the Hertz phone number. I have no confirmation number so zero indication that a reservation went through. I called 5 times! Each time the phone rings for 2 minutes then hangs up. So now I'm sitting here with no ability to book and no one to call to see what the deal is with a supposed reservation that I never got an email confirmation for. I don't know if my card was charged, don't know if I have a car, cannot book online and no one to actually speak to. So frustrating!!!

Ever since Hertz took over Thrifty and Dollar car rental, supply and organization have been CRAP! This occurred sometime during the pandemic, when things were slow. Now that travel has ramped up, all three car rental agencies suffer from long lines, unacceptable wait times, and counter agent staffing. Apparently, the cars ARE THERE, there's just a crippling complacency regarding cleaning them and returning the vehicles to the ready line. Doesn't matter if you have a reservation, they take your info, swipe your cc and DL, then tell you to wait. Shortest time I've waited, 25 min. Longest? 54 min. And that's just HERTZ. I've spoken to people who were late for other business commitments because they had to wait over 90 min. for a reserved vehicle from Thrifty & Dollar. I've rented in SEATAC, HNL, and SKY HARBOR, no problems. It's just the way that HERTZ, THRIFTY and DOLLAR do business at SFO. Maybe since they figure that the robbery and burglary rates in San Francisco, and the murder rates in Oakland, are directly reaching into the tourist market, why hurry to send you into the war zone. Gee, thanks.

The customer service is ridiculous. You can't get in touch with a live person - ever. On hold for hours. They also bait and switch on the rental fees. They seem wildly understaffed. Hertz used to be the best. Not anymore.

Nobody answered the phone when i needed to ask questions hertz is supposed to be the best and charge like it but operates like one of the cheap rental companies i am rethinking my hertz loyalty and giving another company a chance for my business.

Unbelievable. I travel a lot and by far this is the worst location. Waiting over an hour just to find out that I have to wait another 30 min for a car ! This is not the first time. Nope, will not rent at that location again. Had enough.

Reposting google review: If you value your time, avoid this place at all costs. Manager apologized for being short staffed but that does not negate the outcome of waiting almost an hour for a rental. What's worse is that these incidents are re-occurring. Out of 16 counters only 3 were manned. Also please do not issue empty apologies on google review, it's insulting. Rest assured none of my friends or family will ever rent from Hertz

!THEY DON'T ANSWER THE PHONE! Our flight arrived late and the Hertz near Austin, TX was closing in 45 minutes. There was no way to contact someone online who would respond immediately. We tried calling the provided number repeatedly to no avail! We arrived just 5 minutes after closing and it was too late. We were stranded! Don't rent from a company with such poor customer service!

First of all, this place is IMPOSSIBLE to find with terrible signage. We saw multiple cars driving in circles and people parked on the side of the road trying to figure out directions to the car rental. If you ever manage to find it, the customer service is terrible. Check in agent had no interest in being helpful or even offer an ounce of sympathy. I'm local and will be taking my future business elsewhere.

It's disappointing that I can't give this Hertz location zero stars. Today I waited almost 2 hours in line to get my rental car. By any viable metric that's simply a joke, which is a term that accurately describes this location. You can't reasonably expect to handle the volume at this location with four employees working a desk, but it would appear that Hertz isn't too concerned with customer experience. If you're interested in expeditious service, I strongly advise against renting a car from this location.

Had a wonderfully positive experience thanks to Arlene, the rental agent at this location. She handled my reservation efficiently and without issue, she was extremely courteous and professional despite there being a relatively long line. I also appreciated how she assisted her co-workers with a few issues that they were having, and did so without interruption to me getting on my way with my rental vehicle. I hope that all my Hertz experiences are with her!

I rented a Hertz car through a third party website for three weeks for an overseas trip. Early in our trip, a family car became available to me and I asked the third party company about how to return the rental car early. They recommended that I liaise with the local Hertz office to coordinate the return, and I spoke to a representative at a local Hertz office who advised they could process the refund for the unused days. She even went so far as to confirm the exact amount of the refund. After returning the vehicle, I was advised that a refund was not possible and that I couldn't have the car back once the return had been processed. I was so upset that I had been given the wrong information as it took considerable time to deliver the car to the rental office and resulted in a large financial loss (two weeks of rental fees). I have since been liaising with the third party company regarding seeking a refund from Hertz for the unused days and neither of us have been able to make contact with a customer service representative for several weeks now. The phone numbers ring for extended periods and no one answers. It has been a really frustrating experience and I feel like I'm being given the run around by both companies. During the same trip, I later rented a car directly through Hertz to get us to the airport. The car reeks of cigarette smoke and was pretty dirty. Needless to say, I would never again rent through Hertz directly or through a third party. It has been distressing and has resulted in a lot of lost funds and time. I don't recommend them if you require any level of flexibility to change your booking.

I have enjoyed using this Hertz location, but I just came upon a receipt from 1 1/2 years ago that reminded me of our best experience with a customer service representative named Beverley. She was so excellent I told my husband that she should work as a consultant for other corporations to teach others about great customer service. I hope her employer knows how lucky they are to have such a great and caring person on their staff!

They NEVER answer the phone! Been trying to get help/customer service for hours now! This place sucks! AVOID IT AT ALL COSTS. Id rather pay twice as much at another rental service that cares about their customers. Sheesh!

I feel awful writing this because the folks I dealt with were so awesome but COME ON HERTZ! I booked my car through SFO because my truck is in the shop. I gave myself over half an hour to check in, get the vehicle and then off to my dentist apt in San Mateo. Got there on a Monday at 11:30 and there's a line out the door with two windows open. I waited over an hour to get to the counter only to be upsold repeatedly, declined all options only to be charged for the insurance coverage. And don't even think about trying to register an account online, they don't recognize your CC number, it's all invalid format. LAME!

As much as I like to be on foot while I'm on vacation, I also like to be on wheels to get around. I mean...who doesn't? And our car rental while we visited Frisco- did just that. We got to Oakland, drove through that crazy funny Lombard St., drove on the Golden Gate Bridge and got to so many other places. Hertz- as many other car rental companies are ALL located ways from San Francisco Int. Airport so you have no choice but to hop on the AirTrain to get to them. Service was speedy and Hugh was pleasant! Our only gripe was that hubs reserved a VW or something similar and they were out of the Jetta. But other than that, Hugh was very accommodating and hooked us up anyway with a smooth Hybrid Ford push-to-start Fusion. We got the best deal on our 2019 wheels- plus the rate was doable for our long weekend.

Booked Hertz online. They had the best deal for my trip. Getting to the rental air is via train from the airport. Take about 5-10 minutes after all the stops. No line when I arrived. Since I prebooked and paid, all I had to do was sign the documents and get the key. Took less then 10 minutes total. The garage is big, took a minute to find the car. Returning was quick and easy. Was done in less then 5 minutes. The car was clean and perfect for my trip.

This company goes out of their way to disappoint and discourage. They really try their hardest to underwhelm customers, with special attention to telling new customers they are not welcome and to please leave.