HI HOTEL BUGIS

The pictures are not quite representative of the actual Hotel. It feels more like a hostel.It needs serious renovations and the basic ones.They don't have a room service.The bathroom is all covered with Transparent glass.The Others can always see everything inside. In my perspective, It's definitely not suitable for the family visit.That type bathroom is good for the honeymoon couples or romantic type couples.😂😂 The room corners are full of dust.The Ants in the room corners.Some times ants came to the bed and bite.🐜🐜 Besides, there is limited parking.🛏️🛁🚽🚿

The worst hotel ever existed in Singapore!!! * Bad smell from street level cooking. * Music playing loudly in midnight. * Water hose leaking. * Bugs roaming like home. * Pool no water for years. * Bed sheets dirty like floor rug. Believe in the 5-star reviews at your own risk!

My birthday staycation at this hotel turned out to be the worst experience ever. The hotel lobby had no air conditioning, and the service was terrible. The staff appeared unprofessional, using their phones and eating, making it seem like they had no interest in serving guests. The room was unclean, emitting an unpleasant odor of age. I noticed blue paint stains in the bathtub and black stains on the bedsheets. To my surprise, they provided only one toothbrush kit despite two of us staying. The toilet had a foul smell, resembling poop, which was very unpleasant. Additionally, the air conditioner was dripping water, and the door felt vulnerable, making it seem easy for anyone to break in. The worst part was that the toilet door couldn't close fully. When we called for service at night, there was no response, and we later found out there were no night shift personnel available. It was frustrating to have to buy an extra toothbrush set from a convenience store. To make matters worse, the swimming pool was under maintenance, and the hotel didn't inform us beforehand. This was disappointing as I specifically chose a hotel with a pool. Overall, the experience was a 0/10, and I would never consider staying at this hotel again. There are much better options in the vicinity with superior rooms and service. I will never come back for this “Hi hotel” Bye hotel!!!

It is ridiculous that there is no room service provided and no towel exchange at the moment. I can’t imagine a hotel without room cleaning service as I book for three nights. The bathtub is leaking to the toilet floor with no problem maintenance and the corner are full of dust. It is indeed much improvement is needed as we paid for the room and services. Besides, there is limited parking. The light bulb is blinking. 😅

Near plenty of restaurants, very convenient to bus and subway. The owner was super nice and seem to run the entire operation. The pictures are not quite representative of the actual hotel. It feels more like a hostel. It needs serious renovations - and basic ones like dusting!!!! (There was probably 5 years of dust built up on wires, lights and fixtures). Understand when you book here, you are not getting a mattress. You get a VERY THIN futon and the room will not be cleaned (we stayed 5 days). Loved the pool though!

My experience at your hotel was quite disappointing. First, upon arriving at the lobby, the air conditioning was broken, which created a negative first impression. Secondly, this stay was meant to be a special birthday celebration for my girlfriend, and I had made some requests on the Agoda app, but none of them were fulfilled. While I understand that some requests may not be possible, it would have been appreciated if the hotel had informed me in advance. Moreover, the room looked different from the pictures shown on Agoda, and I had booked a honeymoon suite but found only one disposable toothbrush provided. When I tried to request additional items from the front desk, there was no staff available, and the contact numbers provided were unanswered. This lack of assistance and security concerns about the empty front counter were concerning. Additionally, the toilet had a foul smell near the toilet bowl, and the sliding door was faulty and couldn't be fully closed. These issues should have been addressed during housekeeping. Lastly, I was disappointed to learn that the swimming pool was under maintenance upon my arrival. This was a significant factor in choosing this hotel, and it would have been better if guests were informed about the pool's status before arrival to avoid disappointment. Overall, these issues caused distress and frustration during my girlfriend's birthday staycation, which was supposed to be a special occasion. I hope the hotel can provide an explanation and take measures for service recovery as this experience was unacceptable.

Despite previous google reviews I was pleasantly surprised by HI Hotel. The accommodation was clean, tidy and as represented in the images. The air conditioner worked perfectly, and the room as a whole was actually very quiet. The pool was perfect, with no other guests using the pool throughout the stay leading to a great experience. The staff at the hotel were highly accommodating, including allowing us to check-in early without notice, providing any requested items during the stay and helping with any questions. Yes, there could have been a little bit of handy work done around the property but nothing super noticeable. Overall, we were pleased with the HI Hotel, especially given the price for the room compared to others in SIngapore.

Booked the Suite Color Clouds for our staycation but overall I wouldn't recommend it or I would say is my first and last stay in this hotel. Location is very convenient as it's just a 10 mins walk from Bugis MRT. Staff were friendly is just that the cleanliness of the hotel is the worse that I ever encounter. The moment I step in the room, I saw some hair on the bed. There's black stain on the cubicle and I even saw a yellow rubber item that seems to be a condom in the bath tub!! I took the image and send it to the staff and they arrange the cleaner to come up to clean the toilet again. The pillows were flat and uncomfortable and the air-condition doesn't seems to be working well too.