Clau R.
Yelp
I've visited Hi Sign several times now and have generally had a good time. There are lots of beers on tap, and I've enjoyed all of the ones I have tried.
Now, I normally don't like to post anything negative, but I feel the need to mention my latest experience. My parents were in town last weekend, so my boyfriend and I decided to take them to Hi Sign after dinner at Holiday down the street (this was Friday, August 9th during the evening). There were 2 employees pouring beers at the bar. One, the older one, had AirPods in the entire time he was working and was extremely rude to us. We ordered 3 beers, and he handed us 2. We politely waited and when he didn't say anything, we asked for the 3rd beer we had already paid for. He rudely told us that he had already given it to us and that someone must have already taken it (even though we were the only ones standing at the bar and nobody else had come to the bar between when we ordered and that moment). He eventually agreed to pour another beer, and when he handed it to us, said "here it is, even though I already gave it to you". Additionally, the 3 beers we had ordered were 3 distinct beers. The third beer he poured was the same one as the second one (I'm forgetting the names now). We informed him of this, as we had watched him pour it, and he denied it and laughed at us. We tried them and confirmed that they were in fact the same.
At this point, we decided to just leave it at that and walked away with the 3 beers, happy to at least have the quantity we paid for, even if it was not what we had asked for. Very disappointing experience with this particular employee. Perhaps he was just having a bad day, but that is no way to treat customers. We will certainly think twice before returning.