Vlad V.
Yelp
This is one of my classic get your popcorn ready reviews that I hate to write but it has to be done. I stopped by on the Wednesday before Thanksgiving at 10:45 p.m. to be exact. They close at 11:00 p.m. (according to their Google page). Upon arriving, we were told that 10:45 was last call for drinks and since it was 10:46 by the time the hostess checked for us, they wouldn't be able to accommodate us. My response was really?! For one minute? The hostess went back and then a tall Asian gentleman (perhaps the manager?) returned.
He told us that they actually had been closed for more than an hour due to the holidays. I then mentioned that it says they close at 11:00 p.m. He said they typically do but since it was the day before the holidays, they were closing early. I asked why they didn't update their Google page, it takes a matter of minutes, and he said well it's not an everyday type of thing. I said true but doing so prevents customers from driving to your establishment in vain as I did. At that point, he started just repeating himself. Zero accountability and zero compassion.
The restaurant and bar business is a highly risky business. For a speakeasy to treat a customer in the way that they did was quite disappointing. Had he apologized, that would have helped ameliorate a crappy situation. It's common for restaurants in Europe to stay open well beyond their closing time if there are customers present providing business. In this case, they wasted my time due to operating as an inefficient business. The gentleman made the situation worse by the way in which he handled it.
I'm the self-appointed king of speakeasies in Houston. True speakeasies are amazing experiences. Unfortunately, as the popularity of speakeasies have increased, new speakeasies have opened that have tried to capitalize on trends and for the "Instagram" crowd. Rather than sticking true to the true nature of what a speakeasy should be, they offer the opposite. Would Al Capone have denied me entry 15 minutes before closing time in Chicago during the Prohibition Era? I think not. Hidden Bar, you should stay hidden from existence if this is how you operate.