Highball Times Square

Not worth it. I ordered two cheeseburgers with two tots (an $8 add-on). The receipt clearly shows I paid for two, but when I went back to ask, the server told me they were “combined into one box” and that the extra box of chips was given “as an additional service since the kitchen was almost closing.” My box had exactly 22 tots—and I didn’t want chips, I wanted the two orders of tots I paid for. For comparison, I looked at another customer’s review posted just a day ago. Their plate with one order had about 18–20 tots. So paying extra for a second order doesn’t really add up. If this is the quality and service they stand by, it’s disappointing. As someone from the city, it’s honestly embarrassing—especially since so many travelers come here expecting better. Save your money and find better food and service elsewhere. There’s plenty in the city. 🤍

Highball was a wonderful place to visit, day and night. We stayed at the hotel, so we actually frequented this spot more than once. Our first night we ate dinner here. It was absolutely delicious. I had the steak and it was wonderful! We shared a cheesecake for dessert. We came here for breakfast, which was really good. I will say, if you are in a crunch for time and it's busy, consider going somewhere else. They get really swamped in the morning. Keep your receipt. If there's any mistakes they are gracious and kind and will fix it. Great service! Our last night in NYC, we came back for a nightcap and dessert one last time. We had our server, Sagar, again. He was so kind and attentive. This was the perfect way to end our trip. Definitely consider stopping here for a meal, or at least drinks. Thank you Highball staff and chefs, for starting and ending our trip the right way!

The over priced food was okay not worth the price. The service was very lacking. They don't need to provide good service since they already add a 22% gratuity to your bill. The only reason we will return would be to use up our Hilton diamond credit if we keep our upcoming reservation at the Tempo.

On the 11th floor, a very spacious restaurant that has a sign to seat yourself, so we had the luxury of choosing our own table from what's available. We got lucky that our server was a very polite and hospitable man named Greg. We ordered the tots, spinach & artichoke dip, caesar salads with grilled salmon, and the cheese board. I didn't take pictures, because I indulged immediately. I loved the creaminess of the spinach & artichoke dip. The salmon was fresh & cooked perfectly, and the cheese board had generous amounts of four cheeses - all delicious. The bill included the gratuity, which was helpful, so that we didn't have to calculate. My husband and I left feeling really good. I took pictures from the lobby of the 11th floor.

Ate there with my sister, and I was very disappointed . The food was pretty good, but my sister did not receive her entire dinner, and her drinks were terrible. They did give us a free dessert to compensate us, which was nice. Our biggest issue was the service; the waitress was terrible. The restaurant was not busy, but she barely came around….and her attitude was terrible. Then the restaurant has the nerve to automatically charge 22% gratuity. Excuse me? I get automatically setting gratuity for large parties, but there were only two of us. I should get to decide how much I want to tip, and I would have grudgingly left her 15%.

Beware they charged over 20% gratuity for 2 people and the service sucked. Food was okay, but did not receive my entire meal and couldn't say anything until I had finished the rest because that is when our server finally came back. Also had to go without something to drink midway through the meal because again, no sign of our server. They were out of two of the things we asked for. The server had an attitude and the manager didn't care to talk to us. We have been to NY many times and so far this was the worst service we have had.

I recently stayed at Tempo by Hilton and was very disappointed with my dining experience at Highball. The service was curt and unaccommodating — even basic requests like lettuce on a burger or a small salad were refused. The burger arrived without fries, and the food didn’t justify the $160 price tag. Worse, an automatic gratuity was added without being mentioned, and I unknowingly tipped again. Paying over $180 for lackluster food and service felt unacceptable. The hotel itself was pleasant, but Highball needs to improve guest service, value, and billing transparency. Updating my review, management was extremely responsive and credited my charges and was very professional. Thank you

This is such a nice bar in the heart of Manhattan! I love the layout, and the staff are so accommodating and friendly. We had a few apps and drinks. I really enjoyed my drink, and the green hummus was delicious. The tater tots are great, especially the cheese sauce!!! I do prefer them crispier, so I’d order them well done next time.