Highland Hospital

Changes need to be made in the pharmacy and their employees and system.it takes way to long and they act like they are wotking for free like they dont want to be here or work.we have to do better.please it shouldn't take this long.i have been coming here for years and i never had to "check in" once the emergency dept sends the refferal you go to the pharmacy and wait for your name to show.there is an asian lady older slim.with glasses who has a bad attitude.if i was the undercover boss she would be fired for insubordination under her leadership or influence its becoming an inconducive experience for the residenta of oakland. Me being one of many who are not tonhappy with her or whats going on up here.th2 emergency dept said my medicine would be ready when i get there but after 20 minutes of waiting in line the lady i mentioned said i have to " wait 45 minute" because i didnt check in🤔 also when i got home they forgot one of my medications.can we stop this please

My dad went into the emergency room last month while I was out of state. The ER staff was excellent and called me several times with updates until I could get there. Also the follow up in neurology was so appreciated. We are blessed to have such a high quality hospital in Oakland!!!

I had a 2nd surgery there a few days ago and the whole process was much smoother than the 1st. I was scheduled to go to the OR at 7:45. They called me back around 6:15am and my nurse, Sapphire, was awesome. She got all the pre-op and check in stuff done quickly and she was so nice. Surgery started on time and went well. My only complaint is that I felt a little rushed to leave. I know it’s not the staff’s fault. I’m sure the hospital admin is telling them to get us out asap after surgery but 30 more minutes would’ve been better for my nausea. The nurses in post op were really nice though.

I went in with an hyperinflamed liver & going through withdrawals. Was admitted to the emergency room and spent two nights there. All of my nurses were great- shoutout Maryann & Celine. Doctor Nathan took great care of me and walked me through everything and even their AA bridge program stopped by to walk me through. Left and walked through their garden. 10/10

My father had his dental surgery at the dental department of this hospital. Before coming here, he had visited two other clinics but was eventually referred to here. I noticed that some reviews mentioned difficulties in getting an appointment here, but that is largely due to the medical system and limited resources. Despite this, the entire dental team was very professional and they acted with the patient's best interests in mind. I especially want to thank Dr. Rachel Li , who consolidated my father's originally planned multiple appointments on different days into one day and performed his oral surgery. Even though her schedule was already busy, she went above and beyond on the day of the procedure to ensure everything was completed successfully. Considering that my father has hearing loss and was unable to communicate during the surgery, her patience and compassion meant a lot to us. We truly appreciate the help and excellent care provided by the entire dental team.

Was in a horrific auto accident. Was in 24 hour care for 5 days. Just checked out last night. The staff here go above and beyond. They are truly amazing people and obviously are in their "calling". I would mention some names, but would leave a couple out (lots of drugs) and feel bad. They know who they are! Thank you from the bottom of my heart! God bless you! Shawn

Parking can be tricky if you drive, sometimes there's some wacky stuff going on. But the staff were always extremely kind to me and the doctors (especially the ones in the training program, podiatry, and emergency care) were phenomenal. I felt the quality of care I received was of the highest quality.

Worst hospital I have ever been to. The people that work there are straight jokes. The most rude and disrespectful people I have ever met in my life. My Id got left there AFTER I WAS SHOT IN THE BACK and the lady told me when I called “that sucks you should go get a new one” like dang you can’t even check for me not even look ok. Than I called because the doctor forgot to call my medication in for the 3rd time and the lady hung up in my face because they had the wrong information.