Catherine C.
Yelp
I was very excited to stay at HMH after being inside the bar area about 8 months ago and enjoying the space. My boyfriend and I planned a last minute stay here for one night over Memorial Day weekend. Our only option was a queen room and to book was over $300 for one night. I was already aware the rooms were small. I wasn't surprised but just be aware as other reviewers have stated.
We returned to the hotel from dinner on Sunday night at 7:30 pm to find the bar area closed already. It says on the website "bar area open daily 4:30pm-10 pm". I am aware it was a holiday weekend however there was no signage or other communication upon our check-in notifying us of an early close. There were still people in the bar area but we were told specifically all tabs had been closed. That was disappointing to say the least.
After waking up to a really stormy day, we headed downstairs to get a cup of coffee, a pastry, and to sit by the fire in the lobby. 8 am and no fire. We asked the woman at the front desk if we could start it or what needed to be done to get one going. She told us that there was no "fire starter" available and the wood was too fresh to light without some. Another guest down there even offered to start the fire but again, wood wasn't dry enough. The lady at the front (apologies I do not know her name) was nice and apologized and said she had told "them" (I assume management) before the weekend that they were running low on the starter and to replace. Clearly, it had not been replaced. It was cooler, rainy, windy- perfect weather for a fire but alas...
No pastries or any other food was offered. The coffee tasted like it was old and had been reheated to the point of being burnt. It was truly awful and I could only have one sip. Thinking I was being ridiculous, my boyfriend tried his cup. Still awful.
I hate to write this review for a place I was incredibly excited to stay at.
They do not have any water stations that we saw, the only bottle of water in the room was $6, and of course, the bar was closed and we couldn't get any there. Also, very slight detail, the toiletries are a different brand than what is listed on the website.
I feel like we were extremely misled by the website and their social media. I also wanted to let other potential travelers know what our stay was lacking compared to other reviewers. Again, this one night cost over $300 for us.