Highlands Family Medicine

Probably the worst PCP I’ve ever had. They have an extreme lack of accountability and professionalism. They have lost my blood draws on 3 separate occasions, failed to run tests ordered twice, and forgotten to send new scripts or follow up on results at least 4 times in the past month. I find myself needing to follow up every couple days via phone or message to make sure things happen, which isn’t something you’d have to do at any other doctor’s office The consistent “losing samples” and failing to run important health tests without notifying patients is a serious concern. I thought the first time was a fluke but consider me shamed for getting fooled multiple times. I strongly, strongly recommend going anywhere else

I'm not one to write negative reviews but this is one of the few. I had been a multi-year patient at this practice and had no issues the first year or so, then it went way down hill. Going for my annual check ups was fine but once I actually needed real care it was terrible. After sustaining a head and neck injury, they told me to "rest it off"...my symptoms only grew worse. I had a severe concussion and needed medical attention. I went to the office multiple times over the course of the first two months and everyone just kept telling me to "give it time". I ended up having post-concussion syndrome that lasted for almost a year. When I finally got the help I needed (at a different doctor), they said that had I nipped it in the bud and been appropriately educated on my situation early on, I could have saved myself from a lot of suffering. I was also told that the absolutely worst thing I could have done for myself during my recovery period was to lay in a dark room for weeks. On top of all that, I'm still facing chronic neck pain because I was never appropriately treated or referred out for help. When I finally started demanding help via referrals to specialists, the support staff was atrocious. None of the physicians they referred me to said they were receiving the referrals. When I'd call the office, they'd say I could come pick up a physical copy, and of course that they couldn't email it or send it via the portal, so I'd drive over the office and pick up a copy of the referral to use because they weren't capable of effectively/correctly submitting the referrals for me. The staff at the desk is rude and unhelpful. All in all, this was one of the worst experiences of my life and I have a great deal of resentment for the way I was treated and the quality of care (or lack thereof) that I received in a time of actual need. Goes without saying but I have since changed providers. Hopefully this review helps save someone else from the headache and heartache!

One of the worst medical practices I’ve ever been to. They refuse to hand over my child’s medical records after repeated attempts to call, fax, and email. Do not take your family or child here if you want any bedside care.

I cannot say enough good praise about this office. Dr. Reece is my physician and I think she is wonderful! She is very through and takes time to listen to any concerns I may have and answer questions clearly. It is also important to have friendly and competent front office staff. They are tasked to answer all incoming calls, scheduling appointments and dealing with patients all day. In my experience, the front desk have always been kind to all the patients coming into the office and they greet you when you walk in. I'm happy with the care that I receive here and pleased with how I am treated. Thank you Highlands Family!

Have now called the office 5 times in the last 2 weeks, speaking with 4 different front office workers, begging and pleading with them to complete my referral work to get an MRI scheduled because my condition is not getting better. Each time they mentioned they have some further paperwork to do on their end, then will send it get scheduled ("usually a week or less" per everyone I spoke to). Just called again today 2.5 weeks later, and I received the automatic voicemail stating I was calling between 12-1pm, which it was 1:20pm, not very helpful, and still nothing scheduled. I now have to switch primary care providers just to find out what's wrong with me in a reasonable timeframe; attempting to avoid the ER unless absolutely necessary. Very frustrating they would play with peoples lives like that, feel bad for the doctor's at this place which I didn't even get to see.

The office staff here are have the rare combination of being efficient and capable, but also compassionate and attentive. My provider (Kara) was great - fast but not at all rushed, listened to my concerns, and gave me all the information I needed to feel comfortable with my treatment. It was easy to make an appointment and I didn't have to wait a long time.

A one star would be an amazing feat. Where do I begin, for one, typically you never see a fully equipped professional doctor. I have gout. Anyone with gout knows you should either one have extra medicine around or two have a professional doctor who will call in the appropriate drugs when you see a flare up. But hey - why not clip the 100+ for the visit and have your patient crying for two days prior to prescribing what drugs have zero risks to the patient. Oh, in my charts, which they refused to look at they communicated to me to phone should I have another flare up (this was a year earlier) I did go to my wife’s doctor fwiw who phoned those drugs in immediately, adding 3 subsequent refills should in BUT HERE is the best of all. My wife has a history of Addison’s disease. For months repeatedly she would go to the office running through symptoms. Multiple times, I quote, the doctor communicated to her she must simply be a tired Mom. Tests or proper procedure - why bother? Oh, and the fact that’s she has a history of a fatal adrenal disease, who would notice. By the time she finally rose to the point here we had to admit her to the emergency room for multiple nights, it was too late. When she finally had an appointment with a real doctor... the comment was clear, “you are incredibly lucky you are still alive.” Thank god she made it thru the emergency room visit. Thank god she is still with us because she is an amazing wife and mother.

It's weird that I am excited to go back to the doctors office. As a newly insured adult, this was my first time selecting a primary car physician and I wanted to make the right choice. Naturally I chose HFM because of its location close to my home and all of their raving reviews. After a scheduling error and miscommunication they were able to get me in same day to see Dr Reece. She was more than helpful and an all around delight for my first visit in. Quickly willing to help me with the issues I had been having for over a year with some quick fixes as well as setting me up with the right specialists. I can not wait to go back and see them again to help me down my road to proper health. If you are looking for a great Primary Care Physician, Highlands Family Medicine is the place to go!

I was a bit leery about coming here when I was reading the reviews but I wanted to try and get into the same practice my husband and potentially our unborn child would go to. I was very pleasantly surprised in not seeing any of the issues other people had brought up! I saw Dr. McWhorter and he was very kind, thorough and even explained some things that no other doctor had (ie I have an allergy to a medicine and every time I write it down no one knows what it is, he was able to share that it is something that is added into other meds to make them stronger). The rest of the staff was pleasant/helpful! My only knock was trying to find where to go. It appears the entry is on the Starbucks side but it's actually on the opposite side of the building and there's a side entry to go upstairs.

This urgent care is great for quick appointments and be seen soon. staff is friendly. I never had to wait long. However this is a very simple facility for small urgent matters. It's no primary care or specialized care.

This office has one of the worst front desks and medical assistants. They don't respond to their patient's multiple requests for medical files to be sent to new doctors. The medical assistant has no idea what she's doing. Go elsewhere if you care about your health.

I've been a patient here for more than 4 years. I would give a 5/5 if it was easier to see the same doctor consistently. Seemed like there was a bit of turnover with new doctors but I've always been seen quickly via televisit with a PA. I've been seen for a lot of different medical issues and they've been able to help and will also find suggested specialists to refer you to. Definitely consider the most recent ratings of HFM. Friendly staff is also a +!

The level of care here is abysmal. I've been going nearly 2 years. It has taken several months just to get standard labs and test results back. The results were then uploaded to the portal with no comments, walk through, or explanation of the results. I had a sleep study conducted. Took months to get answers back on it. Had to call the office multiple times. Then got a call from a company that my "doctor" had ordered a cpap machine for me without even sharing the results of the exam with me and what my options for care and treatment are. I finally call the office and talk to the doctor, who never uploaded the results, shares them over the phone and then sends me an invoice for it. They have put in a few referrals which also took months. After again calling the office, turns out they filed wrong or never completed. I would highly suggest finding care elsewhere or at a minimum avoiding Maura Hinton. The only positive I have is that the receptionist is nice.

Based on my healthcare provider, I was recommended a handful of medical centers. I was looking for a physical from a board certified doctor and Highlands Family Medicine was the one I landed on. Contrary to the primary signage from 38th, the main entrance is on the opposite side of the building (opposite end of Starbucks). I made my appointment over the phone about a month in advance. When I entered the office, I filled out some paperwork, and within 10 minutes, the nurse called me back. Dr. Herman was wonderful to talk to. She listened to me, gave me sound advice, and answered the questions I had regarding my health and family history. I ended up receiving blood work and the flu shot. The nurse administered both of these and they were quick and painless. After the appointment, I received the results of my blood work via an internal portal on their website. I really appreciate the promptness of the results and effectiveness of the website. So far, so good! I plan on coming back to Highlands Family Medicine and Dr. Herman.

Honestly not sure how or why there are so many bad reviews for this place. I went today for 200 pm appt. I arrived 30 minutes early as the receptionist requested since it was my first time. I filled out all paperwork ahead of time to expedite the process. The young lady who took me back was super nice. I actually went back 10 minutes early which never happens in Drs offices lol. The gentlemen who was my doctor took nearly 30 minutes with me to my surprise and we had a great conversation. Parking was easy out front. The only challenging aspect was that the entrance was on the east side of the building closer to the street and you had to walk upstairs to the 2nd level (elevator optional). Otherwise, a great experience. The doctor listened to me which is also a rarity.

I'm updating my review from 1 star to 4. I wanted to leave couple of years ago but it's hard to get into a new place. They've turned it around and I like it there now. Girl at front desk seems to be a big part of it. They're efficient and to the point, but personal enough.

Had previously done yearly physical exam with Dr. Lukas McWhorter and had a good experience. That experience accounts for one of the two stars above. However, when I recently scheduled an appointment to discuss a medical concern I had an entirely different experience. Similar to the experience of Mark H below, I had an appointment at 1:45. Arrived to an empty waiting room at 1:52 after battling traffic. Receptionist "checked" with Dr. Lukas McWhorter and stated that he would not see me because I was seven minutes late. I am now at an emergency room being examined. I will not return, nor would I recommend Highland Family to anyone. This is simply unacceptable and not how patients should be treated, especially when coming in for something beyond a routine examination.

As a highly competitive athlete, I picked Highlands Family Medicine after researching countless sports medicine doctors in the Denver area. I feel so fortunate to have discovered Dr. Miriam Reece, who is one of their top sports medicine physicians, and who serves as my primary care physician. Not only is Dr. Reece absolutely brilliant, but she truly cares about her patients. For two years I have seen Dr. Reece during my health ups and downs, and prior to/post back spinal fusion surgery (the most difficult experience of my life). She always makes me feel better, and she remembers so much about me that I'm impressed during every visit. No matter what questions I have, she is always ready with an intelligent, educated answer, and prepared to help in whatever ways possible. Dr. Reece has earned my highest respect, and I would unequivocally recommend her to anyone I know. Thanks so much Dr. Reece for making my life better!

Well visits were booked 2mo out. They wouldn't let me see the doctor after arriving 5 minutes late. They maybe could have told me the policy 2 months ago. My first visit to A primary care doctor in years looking to build a relationship. I'll be looking elsewhere.

Every time I've needed an appointment, the staff at Highlands Family Medicine has been very helpful and nice! I see Lauren K as my PCP and she's highly recommended by everyone that sees her. One time I had to get a referral and someone made an appointment with me to see a specialist the next day when I had tried for four hours to do so the day prior. Love going to Highlands Family!

Very poorly run Drs office. There are much better local family practioners in the area. They make errors with prescriptions and fail to solve the problems after admitting their mistake. On call Dr is very difficult to contact and fails to call back until multiple pages have been received.

My appointment was at 3:15pm, but two accidents on I-70 and I arrived at 3:21pm. The receptionist said they only had a 5-minute "grace period" for appointments, despite the empty waiting room and the other staff on their iPhones. So I was one minute late. Doesn't seem like my kind of office.

Called to make an appointment, receptionist asks what insurance I have, I tell her blue cross, she says well we don't take some blue cross carriers so we won't know till after we bill you...hmmmmm, in my history on this earth with doctors I never heard that. Then after I confirm that they do in fact take my insurance, she says well our next appointment isn't for 2-3 weeks... I said ok that's fine, this is July 31st, she then says the 1st available is August 8... I'm pretty sure that's a week away, not 2-3 weeks dummy. I cancelled my appointment the day before because I was just so turned off by this place. Not sure if she was lazy, or for whatever reason just did not want me to make an appointment. I live and own businesses on Tennyson street, and would not recommend this dr.s office just based on my initial phone interaction with them.

Dr. Lukas McWhorter is the absolute WORST medical professional I have ever experienced in my life. It is going on SIX WEEKS since I severely injured my back. Dr. McWhorter will not return my calls and will not refer me for an MRI. I am 36 years old and am forced to use a walker or a cane to get around. It took a trip to the emergency room to finally get medical help. The ER doctor insisted Dr. McWhorter order an MRI. He still wont. I have never been at such a loss for words. This is not patient care.

Absolutely the best family medicine practice I've ever been to. Our son was born 6-weeks premature and he received exquisite care from Dr. Bednarek. We loved the practice and Dr. Bednarek so much that me and my wife both switched our primary care here. Everyone from the doctors to the nurses and desk staff were incredibly professional and caring.

I have been a patient of record for over 9 years. I called for an rx to sent over to my physical therapist and doctor would not send over without seeing me but did not bother to let me know that until the day before my appointment. Poor office communication!

I've been a patient for roughly 20 years. I've had 2 different doctors. While personable, their medical care left a lot to be desired and could best be described as somewhere between ineffective and indifferent. I was repeatedly prescribed drugs that were minimally effective. Fast-forward to last week. Hit with a double medical whammy (chronic water retention and difficulty breathing) I tried to get an appointment, AND WAS INFORMED i HAD BEEN DROPPED AS A PATIENT! It seems that if you go longer than 3 years without an appointment, you are considered an Inactive Patient. I was never informed of this policy when I first enrolled at HFM, and not once did they ever inform me that I would be dropped as a patient! I will have to start a new enrollment procedure, go on a list, and wait my turn until there is an opening for a new patient! And I had to find all this out AFTER it is too late. I am now forced to go to a regular hospital to receive medical treatment that should instead be taken care of by a personal physician. Needless to say, after I'm done with the hospital treatments, I'll be looking for a Primary Care Giver at an entirely different clinic!

Thirty years of visiting these Doctors does not count when making appointments. I miss Doctor Sally Berger. I will never use this office again! Three months out for physical? Three months out for blood work? Unable to speak with the office Manager? "Away from her desk". No more. Enough really is enough.

Terrible experience beginning with the reception through the way the medical staff talks to you. Have them three opportunities and went elsewhere.

I've seen a few doctors there now and feel confident in writing a review now. About a year ago I found out that I was pregnant through Dr. Bednarek at Highlands Family Medicine, and the doc made an unabashed plea to become my doctor through the pregnancy, because he said that he really enjoyed that work. Cool. I liked that and felt I was going to get good care despite the fact that I was going to a family practitioner, rather than an ob/gyn. This being my first baby, I didn't know what to expect, but found it strange that I had to go to an imaging center for my first ultrasound, and then to an ob/gyn on the Lutheran campus for genetic counseling and subsequent ultrasounds (all followed by appointments with Dr. Bednarek). So what should've been one monthly appointment ended up being one appointment with a specialist with a follow-up with Dr. Bednarek to interpret. It felt like a huge time suck and I was beginning to feel like I could get much better medical care elsewhere so I ended up going to Westside Women's Care on the Lutheran campus. It turned out to be the best decision for me, and for my baby since I ended up needing an emergency c-section that Dr. Bednarek couldn't have performed anyway. I thought, after having the baby, that I may not have liked Dr. Bednarek as an ob/gyn or as a pediatrician (another story that I won't go into), but there were a lot of other doctors there and it is close to my home and how often do I have to see a primary care physician anyway now that I'm going for my yearly exams at Westside Women's Care and Pediatrics West for medical care for my new baby? Well, recently, as a matter of fact, since spraining my ankle. I made an appointment with Dr. Frueh, because she was available on short notice. Everything seemed to go well. She determined it was a sprain (not broken) and gave me information for getting an air cast, a list of exercises, and told me that I should probably go for a few physical therapy appointments. I got to the place that she recommended for the air cast (baby and husband in tow) to find out that I needed an appointment. This wasn't the kind of place that you could just show up and pick up an air cast. OK, that's annoying, but fine. I make an appointment for the next day. I show up the next day (baby and grandpa in tow this time) to find out that I needed a prescription for the air cast in order for the place to bill it to my insurance. I didn't get a prescription. I got a note scribbled on a piece of paper. The lady calls Highlands Family Medicine. Dr. Frueh isn't in and after a lot of back-and-forth and a half hour later, we find out that no other doctor in the practice is willing to write the prescription. Jerks. I was able to work out a deal with the place where they would give me the air cast and I would see what I could do to get the prescription from Dr. Frueh. If I can't get it, I'll just pay for it. That was the last straw. I won't be back to Highlands Family Medicine and I wouldn't recommend them to anyone else. A trip to the doctor should be stress-free and make you feel better.

I want to really like this place as the doctors and nurses are top notch, but the support staff and waiting times really make it tough. I think I've always waited at least 30 minutes beyond when my appointment was supposed to start, and an hour is not unheard of. Dr. Lecoq is always extremely apologetic for my wait, and frankly, he and the nurses are the only reason I kept coming back. I know their intent isn't to tell me that their time is more valuable than mine, but this REPEATEDLY happens, so that's how i take it. The support staff can range from alright to awful. My fiance needed to have a small procedure done and she had to call multiple times because the scheduling nurse wasn't calling her back. Finally she called the doctor to explain that she couldn't get a hold of the nurse. She got a rude, short call from the nurse shortly after that. They make me feel guilty for asking for them to fax a prescription. They do everything in their power to try and get me to come get it, I'm assuming (and I don't know how they operate, so it's possible i'm wrong about this) this is because it's easier for them if i just come grab it take care of it myself. It'd be nice if I thought they would read this and make some changes, but seeing as how everyone else is complaining about the same things, i doubt they will. 2 stars because Dr. Lecoq is awesome, but I will be finding a new doctor.

Like Gitana, I was with them ages ago when they were WRFP up by Wadsworth. I gave up on them because I became increasingly frustrated by 1) not being able to see my physician and getting kicked to somebody else every single time, and 2) being made to sit and sit and sit and sit in the exam room. For an hour. Seriously. No kidding. No exaggeration. One hour, and as I was leaving to walk out a doctor (not mine) came running to me to apologize and to tell me that she forgot about me. As this had happened to me several times I told her I was looking elsewhere and left. So after years had passed and my insurance changed and they moved into the hood, I decided to give them a try. I signed on with my old doctor, Dr. Bednarek, but got a different one when I arrived. As it was for an emergency kind of thing I let it go. The doctor then looked me over and told me where to go for an xray and to get a boot for my foot. She wrote the scrip and I limped out the door. The xray place was closed (at 4:30) and the boot place didn't carry boots. Geez! Like I wanted to limp around on a wild goose chase! Never got the xray, never got the boot. Foot's doing fine. Now to yesterday for my annual physical. I go in with my daughter who has to wait in the waiting room while I sit in the exam room. For forty minutes. Yes, I waited in that little room reading all of the Pregnancy Magazines that were there. That's all that was there to read until I left after 30 minutes and picked up some different magazines in the waiting room and checked on my daughter. After 40 minutes a PA shows up and apologizes and gets on with the exam. I'm finished 60 minutes from when my appointment was supposed to begin. A forty minute wait for a twenty minute exam. I feel that nothing has changed but the address.

I've been coming here to see Dr. Reece for roughly a year now. She is the best, and has a great, caring bedside manner while also giving good information. I've never waited longer than 5 minutes to be seen and the support staff has always been much friendlier than other reviews state. If you have to see a doc, this is a great option!

I am a little torn how I feel about this place. First, I had to wait about 45 minutes in the waiting room, then another 15 in the doctors exam room before I saw anyone. Seriously, if you are running that far behind (and it looks like that may be a consistent problem as another yelp review mentioned this as well) perhaps you should lighted your daily schedule and allow for some lag time. The upside to my visit and perhaps the reason they seem to run behind for appointments is that they took their time and made sure they knew exactly why I was there and happily answered all of my questions. I will go back.

I LOVED Dr. Kenney (who has at least temporarily stopped practicing), my primary doc at HFM. However, when I got sick and she wasn't available, the office would always squeeze me in and the other docs I saw were more than competent and helpful. I haven't been to the office in about a year; it's quite a drive from my house and I was only making it for Dr. Kenney. However, I never had to wait more than 5 or so minutes to be seen. It took a few weeks to get in for my very first visit, but after that I could get an appointment within a week or so (for non-emergency) and immediately in the case that I got sick. I like that the office has so many doctors and really appreciate how helpful everybody always was when scheduling appointments, finding a specialist, or answering billing questions. If I ever move closer to the Highlands and haven't yet found another PCP I love, I'll happily start visiting HFM again.

I had a great experience last week at this practice. Parking was easy, the office was clean, the receptionists did their jobs, they took me back on time, and I didn't wait long to see the doctor. Dr. Reece was great, thorough and explained everything to me in detail and made sure I was comfortable with the plan moving forward. She was also very personable and had great bedside manner. I am happy I found this place as my new home for primary care.

Doctors are rude and inconsiderate. The PA William Lecoq doesn't tell you what actually needs to be done. They do not follow through on anything. Requested that my records be transferred took two months for them to even send them.

Both my husband and I love our doctors at Highlands. Unfortunately, some of the support staff is at times unprofessional. While I was waiting for an appointment the front desk staff was discussing a conflict they had with one of the doctors. I was embarrassed to be sitting there listening. We also have had difficulty in getting questions answered when we call. If you go for just the docs, however, it's a great place!

I have been going to Highland Family Medicine for over 2 years and have experienced a large number of inconveniences. I have finally given up on them and am finding a new doctor. 1. I started seeing William Lecoq who administered a breathing test and referred me to a pulmonary specialist for further evaluation. According to the pulmonary doc, William administered the test incorrectly because nothing was wrong with me. This mistake cost $700 (cost of specialist). 2. A prescription was sent to the wrong pharmacy which caused me to drive across town and wait a couple hours for the prescription. This mistake cost 3 hours of my time. 3. I switched to Lauren Kolfenbach due to mistake #1. I went in for a routine physical. The doctor never told me that she changed the appointment type to "office visit" instead of "routine physical" so it was not covered by insurance. I asked about it and was told that because I was focused primarily on one issue, it does not count as a physical. She should have told me. Mistake cost $150 (not preventative care). 4. I had blood work done as part of the "physical" explained in mistake #3. The results came back with high sugar levels. Lauren wanted me to come back ASAP for further tests because the results were alarming. After a simple google search, it turns out that the medicine she prescribed me caused temporary spikes in blood sugar levels. Ridiculous that I had to explain this to them! I had another test and it determined that my blood sugar levels are fine. 5. I waited for 30 minutes for a nurse visit while the nurses were sitting around talking. I assumed that the nurse I needed was busy but it turns out, once she finished talking with all the other nurses she decided she could help me (30 min after my appointment). The doctors don't seem to care and they don't follow up. Not once did I ever get an apology.

This place is SO unprofessional. I had an appt. scheduled and showed up on time. The receptionist gave me paperwork to fill out even though they have all my information on file. They apparently need to update every 3 years. that's fine. Approximately 5 min. later as I am on my 3rd page of medical history the receptionist answers her phone and it is Dr. Richy from the back of the office. I hear the receptionist say "well, 10:15 is her appt. time". (which was referring to me and my scheduled appt. time). The doctor tells the receptionist she will not see me because I am 5 min. late. WHAAAT? I was ONTIME and had been sitting there for 4-5 minutes at this point. I said "I'm sorry, I don't understand. I was here on time and USUALLY I'm the one waiting for 30 minutes to see the doctor." The receptionist calls back to the doctor again but the doctor refuses to see me. I have never met this Dr. Richy. I was feeling awful - bad flu bug- drove over there etc. and this is how this office treats people. unbelievable!! I would not recommend going to this practice and make sure you tell everyone else not go there. Word of mouth and reviews make a difference. The other reviews on this place are not positive either. Who in the medical profession denies seeing a sick patient because they just "don't feel like it" or want "a long morning coffee break"? I am guessing here but am baffled. there was no one else in the waiting room either. I asked to see another doctor and she said they were fully booked. Really?? Very sad that you call yourself Highlands Family Medicine- and supposedly care about people. You should be ashamed.

Came in with a fever of 104 at 4:42pm and refused to help me because the front desk attendant said they closed at 5pm and they are done working. I understand that it's common to start closing early especially on a Friday. Refusing to give someone medical attention when you're that sick is not right. Thank god I wasn't bleeding to death cause according to them they would let me die. Terrible way to do any business especially a medical practitioner. Makes you wonder what other shady things go on here. Do not go here.

I have experienced friendly service and excellent care. They were the closest providers on my Anthem provider list, and I'm glad I found them. I tore the meniscus in my left knee and Dr. LeCoq worked with my insurance to get it rehabilitated. I have never had long waits for appointments. My last doctor couldn't be seen in 14 days, sometimes a month. HFM does great by me.

Super friendly staff! I recieved a lot of great feed back from my Dr. and I didnt get the feeling they were trying to pump me full of meds and send me on my way.

After reading reviews on Yelp, what I experienced wasn't what I anticipated. I chose HFM because they are the closest office my plan accepts, and I needed to see a doctor to treat a cold. I was seen promptly at my appointment time, the doctor was courteous and seemed to take a genuine interest in me, and my prescriptions were faxed promptly. I mean promptly. I picked them up 15 minutes after leaving the office. Unless I have a different experience in the future, I plan to continue using HFM as my doctor's office. The reason I'm not giving this place 5/5 stars is because although the medical staff was courteous, I think the receptionists could have been more friendly. They really seemed to not want to be there. But then again, you don't go to the doctor to see the receptionist.

Absolutely frustrating to wait more than.one hour beyond your appointment time to see a doctor. Nurse that helped me was extremely rude about the Dr running behind. Not sensitive at all to my apt time and surrounding responsibilities. This is the 2nd time.

Called and set up an appointment. They were able to get me in this day, no waiting. While I'm not seeing my regular doctor, I get to see someone today, not in three weeks.

I've been going here for 5 years now and have only had good experiences. The front desk staff are friendly. They've never left me waiting for more than 15 minutes past my appointment time. I once came in with a mystery-object under my skin, and they went ahead and surgically removed it that day, rather than making me schedule a separate appointment (turns out it was a cactus spine). Never had any issues with my insurance or surprising bills. Doctors ask lots of questions, listen well, and provide plenty of information so I can make my own decisions.

Dr. LeCoq is amazing. I have never found a more patient doctor in my entire life. I suffer from severe anxiety and I have had to talk to him while he is on call and he has talked me out of panic attacks on many occasions. He has weaned me successfully off many meds and has incredible bedside manner. I have recommended all my friends to go see him. Couldn't ask for a more experienced doctor to work with. Very pleased!

I tried to get a simple TB Test here. I was told I needed to be a registered patient. I said great, I just moved into the neighborhood, I will sign up to be a patient. (Their website states they are accepting new patients). I was told that wouldn't work and they couldn't help me. Yikes! I would hate to be a patient here if I was actually sick! Too bad, it is in a great location.

Dr BLAINE OLSEN,because of his disbelief of administering PSA tests almost killed my husband. When my husband had urinary symptoms Dr olsen began a series of venereal disease tests. Of which he had no reason to believe that my master degree, clean cut husband, would be a candidate for a multitude of VD tests. Not that anyone should be subjected to that with out very good reason. NEVER once did he administer a PSA and by the time we found out from a specialist at The Urology Center of Colorado did my dear 52 year old husband get his diagnosis...terminal cancer. Metastatic cancer. I had a DOCTOR tell me to sue Blaine Olsen but I was so consumed with trying to find a way to save my husband. We I traveled to the Mayo clinic at Scottsdale to be told the same thing. My husband is not cured but we have found the Cancer Treatment Centers of America in Goodyear Az and they have keep the cancer from growing for now.He will never be cured. My husband could not work and we have suffered financially and most importantly emotionally. This review is to honor Prostate Cancer month.

The front desk staff at Highland Family Medicine is a small group of very unfriendly, unhappy women. That along with the ridiculous waiting time makes it a no-brainer to simply go somewhere else. I have been to two different doctors for two very basic problems...and they were just plain meh.

the desk staff acts like any questions are so annoying. they won't call in prescriptions for you, even if it's just a refill. and if they decide they don't want to fill it, they just don't fill it and never tell you, so you have to find out from the pharmacy that it's been denied. it's not like i'm trying to refill narcotics here.... just regular boring old meds i've been on all my life. try somewhere else.

The staff is unfriendly and sometimes rude. On two occasions we tried to make a follow up appointment, as requested by the doctor, but were unable to because the staff did not have the necessary information. It felt like we were making a reservation at a fancy restaurant. We are actually going to find a new pediatrician for our newborn because of the poor experience with the staff.

Used to go here all the time when it was Wheat Ridge Family. Liked it then, not now. You never see the same doctor when you call and it's all get people in and out. They also are not very thorough with an examination and I still had problems with laryngitis. When going to another doctor somewhere else, found out it was actually allergy related and totally wrong medication prescribed. Am looking for a more "family friendly" practice.