Lu H.
Yelp
When you come to Kyoto, you have to stay at a ryokan, it's part of the experience. I was trying to decide between here and Tawaraya, both are very well known, and actually across the street from each other. We ended up with Hiiragiya because (1) I was a little nervous about Tawaraya's all around traditional style and not sure how much I'd enjoy a two night stay here; (2) Hiiragiya has a new wing, which to me is the perfect blend of traditional ryokan and modern amenities.
From the moment we stepped in front of the door, I felt the serenity of old Kyoto. We were greeted warmly at the front door, after we took off shoes and stepped in, our hostess/attendant welcomed us with the cutest smile, introduced herself and said she'd be taking care of us for our entire stay. Even though there were definitely other guests (because I saw other shoes at door), but during our whole time here, I didn't see anyone else. It felt very intimate and peaceful.
Everything was impeccable, our room was spacious, furniture/decor were traditional Japanese. Every time we came back from outside, our hostess brought us cold water and snacks. She made beds at night and put them away first thing in the morning. We also had kaiseki dinner and breakfast in room. Both were delicious, and presentation was beautiful, on par with any fancy Japanese restaurants we've been to.
Now to be fair, this is definitely not a cheap ryokan. Couple of notes: if you don't like wooden bench, or can't sit on the floor, traditional ryokan may not be for you. There's no comfortable couches. Additionally there's no real bed in room, they put mattresses and beddings on the floor when you tell them it's your bed time, and the hostess comes in the morning to put them away so you can eat breakfast. For us, two days are enough for the experience, but just before my back starts hurting from sitting on the floor.