Hilton Albany

If this review is helpful, please make sure you leave it a like 👍🏽👍🏽👍🏽. I stayed here for 1 night on business. I didn't arrive until about one o'clock in the morning. The staff was incredibly hospitable. The room was big and nice.The bed slept, just okay. It wasn't the best, but they had a nice little gym. I was able to get in a workout very early in the morning at like 2AM. There was good, hot water pressure.You just have to turn it all the way up. It's in the center of downtown, so that makes it easy to walk out to things. I would definitely stay here again.

I had a work trip a few days before the 4th of July and I stayed in downtown Albany. Every hotel employee was very nice and polite during my stay. Tiola and Terry were especially hospitable at breakfast. I stay in a lot of Hilton hotels and this was my best experience so far.

Not sure why there are so many bad reviews on this place, nothing but a good experience here for me. Amenities are fantastic, comfy beds, and good food and drinks at Sessions. The bar staff was working their (behind) off trying to keep up. They definitely could have used more help but that's not their problem that's on management. Check-in was smooth, food was good, and I have no complaints. Bonus: the lobby mini-mart has a large selection of food beyond basic snacks, including several flavors of Ben and Jerry's pints. Five stars.

The restaurant/ bar personnel KYwas so patient, kind friendly and positively professional! Tyou for having a nice person at your hotel ...Much better than restaurant lady and bartender guy in Milwaukee , they need to be nicer! I give good tips!

Came to this hotel for a night to see a show at The Egg and it was perfect. The rooms were cozy and the beds were comfortable. The only minor thing I can say was negative was the dust collected on the fan in the bathroom but that doesn’t bother me much. Hotel is within walking distance of The Egg. The staff were excellent but there were not enough waiters at the restaurant near the lobby, it was difficult to order food and it looked like everyone there was overworked. Garage parking is available and easy to access.

Our waitress at the charter restaurant, Kenya, was absolutely fantastic. So sweet. So kind. And patient with us. Loved her. |Check in was great, the rest of the staff were very accommodating, and i was happy to be here. The rooms are very nice as well. I will be coming back.

Have stayed here twice now. Both times I have had an issue with my room related to cleanliness and malfunctioning equipment. The paint is peeling off the walls, carpets stained, dirty pillowcase, AC broken etc. The staff are accommodating and try their best to help but there are other better places to stay nearby.

The rooms are very dated..yes they are in the construction of redoing, but it was ruff(had a king suite) the toilet was plugged, the shower rod was was so sloppy the curtain wouldn't stay closed, the couch had rips, mold growing on the ceiling. Was lacks luster..oh and parking in the garage next door is $22 for a night.

We stayed here one night. The room was spacious and comfortable, but the bathroom needed some updating and cleaning. There was hair in the bathtub and mold/mildew stains around much of the caulking. Nothing appeared super clean but the bathroom was also quite old. The bed was comfortable with the expected crisp white sheets, comforter, and fluffy pillows.

Stayed here last weekend and I am very disappointed. The hotel staff is not particularly welcoming. I got charged again when I checked out early for some reason (still waiting to hear back on refund). There is a huge homeless population right outside and feels unsafe walking to and from the hotel. Next time I am in the area, I will opt for a different hotel 100%.

Checked in and they put my wife and i in a darn conference room with no beds (did have a bathroom though!). Immediately went back to lobby and I'm like yo i booked a hotel room with 2 double beds and yall gave me a conference room. Front desk couldn't help. About a month later and 50 calls to corporate after the hotel gm refused to call me back i got my money back. Absolutely trash hotel and customer service.

Very old and very dirty. I travel a lot for work and this hotel was the worst hotel experience of the past several years.

If i could leave 0 stars i would and am not someone to say that. check in was at 4 and were told that room was not ready, no big deal so we decided to get dinner, come back 2 hours later and room was still not ready. asked to speak to manager about the situation and a man came out and i overheard " they are staying in one of the rooms rich people stay in and its not ready" the other person then said " if they dont want to stay here they can go somewhere else" it was absolutely ridiculous and there customer service was non professional. also got charged twice but thanks to discover that was resolved quickly. seems like the whole brand may be going down hill tho because trying to talk to customer service at the main website i never got a single response. hate leaving a review like this but it will be hard for me to every stay in a hilton brand location again.

Listen, I can handle a couple of issues. But, there's too many and I just arrived. I'm worried what additional problems I will have by the time I check out. The food--Caesar salad with add on of Salmon. Salad itself not edible. Salmon has zero flavor. I did eat it because I'm hungry. The clothes iron started leaking brown fluid all over my blouse and the ironing board so I stopped ironing. That was the straw that broke the camel's back for me. I pray that my favorite blouse is not ruined. The remote back won't stay on--that's not a deal breaker. The flickering work station light--this is problematic. I do have some work to do. I have stayed here before. So, I'm not sure why this room sucks. Perhaps the floor I stayed on had newer rooms. The hotel is clearly old. The refrigerator cabinet door will not stay closed and there is no microwave--a bummer as I'm staying for 3 nights. A microwave would have been nice. As I write this I'm waiting for a new iron and ironing board. I'm disappointed to say the least. There are too many things wrong to give more than 1 star. At nearly $300 a night, I expect much better. Especially from a Hilton. There was a nice homeless guy holding the door for hotel guests upon arrival. It was a good thing because there wasn't a luggage car to be found and I had to make a couple trips. And, no, I'm not being facetious. He was very nice.

Awful. This place is the worst hotel I have stayed at in a while. Not very nice staff. Rooms were cramped and not well Maintaining

DO NOT DO NOT DO NOT STAY HERE! Absolutely disgusting! You can do better! Stayed for a wedding, 2 day stay had to change rooms 3 times, and visit 5 rooms to get one under 80 degrees! How? They had to provide Box Fans! The smell of mildew and moisture fills this hotel. See pictures of the buckets everywhere and collapsing ceilings. 15 floor hotel. 3 working ice machines. Good luck finding them. Mini-fridges 1 of 3 worked. Hotel room keys deactivated after few hours. And they can't even keep track of what room your in. "System is down" was also heard a lot... As in can't use credit cards at bar / restaurant gotta put in on your room. Systems down! Or can we have a printout of charges upon checkout? Nope "Systems down" And if you're doing an event like we were, (a wedding). Don't look for Patricia or event coordinating staff because they intentionally avoided us for two days! Week later. Still can't get help. "Gotta wait for the property manager". Happy travels!

I've stayed at this hotel on a couple of different occasions for conferences. The rooms are fine, nothing too special, some evidence of water damage on a wall, stuff like that, but clean enough and fine for a few days. The staff is friendly and helpful enough. On my last visit, the toilet wasn't working on first entering the room and they promptly switched my room. The conference rooms are also fine and rather typical. Breakfast is not included. They do have a restaurant and bar downstairs that look nice. I opted to eat at local restaurants for dinner, but did get to eat breakfast and lunch in the conference rooms. The food was pretty good, standard buffet for a large group fare. I am not picky and found most of it good enough. The breakfast was lackluster in my opinion, just some baked goods and a yogurt parfait that acutally looked delicious with granola and fruit, but I don't really enjoy yogurt so I did not have any. On previous visits the pool was closed for renovations, sadly it looks like they filled in their hot tub. I did try the pool on this last visit, it was freezing, and didn't seem to be working well, one day there was a sign on it, another day there were, it's hard to explain, like little groups of bubbles all over the top, it almost looked like the water was spotted. I did like that they had good pool hours, 7 am - 11 pm, which I personally feel should be standard at all pools, but normally isn't quite the case. All in all it is an OK hotel, good location right in the city near all the capitol buildings, and could be an option for your next visit to Albany!

I rarely post hotel reviews, and never post them on multiple review sites...but I am for Hilton Albany. Friends -- especially those who frequent Hilton brand hotels -- please know that the Hilton Albany is the worst Hilton hotel that I have ever stayed in...and I stay in a lot of Hilton brand hotels. The best thing about the hotel was the completely normal buffet breakfast. Everything else was sub-par. The King Suite room -- with its missing door between the rooms (don't be fooled by the picture that shows a door), its lack of AC (they told us to open the window), the smallest imaginable bathroom, thin-as-paper walls, and dungeon feel (one small window) -- is pretty awful. Forget about "diamond benefits" -- not even a bottled water was offered and, when requested, they tried to charge the room for it. There was nothing wrong with staff, it is just, structurally, a very bad hotel that should not have the Hilton brand. Trust me, stay somewhere else.

Rooms and building are poorly maintained, beds in rooms are not queen, hallways and lobby have a oder of sour milk and only available coffee( other than pods in room) was Starbucks at $5 a cup

Their "free shuttle" doesn't come on time, left us waiting for an hour, front desk was unhelpful and useless. terrible company, terrible service DO NOT STAY HERE.

I stayed at Hilton Albany for five nights. The room was satisfactory and appeared clean. The hallway outside my room, however, was clearly unsanitary. Coffee cups, utensils, glasses, dishes and general rubbish everywhere. I also noticed a fork in the hall. The fork remained in the hall for the entire five days. Service at the hotel bar and front desk varied from disinterested to hostile. Customer service is not a priority at Albany Hilton.

Hilton Albany - I spent a month there one night. Main lobby door: broken. Lobby coffee shop has, taped to the floor, a *rat king* knotted extension cord placed where you walk in to order. The cord is plugged into a sandwich warming cabinet. (Say it with me...Fire hazard). Room has: shower head at perfect height if you're 5'6" (short kings rejoice - I AM NOT A SHORT KING, I AM NOT A SHORT KING, I AM NOT A SHORT KING), mold on bathroom ceiling, chipping ceiling paint and paint on the wall that shows prior repairs (AKA: the Landlord special). The beds sagged - which is a great way to work on your core while you sleep #MultiTasking. The HVAC is a trip. The one sheet instructions at the thermostat will let you know that in the winter there is heat and in the summer air conditioning. You get one or the other..hotel's choice So in the spring it was heat. 70º in the room. Not being a fan of nursing home temps - I had a problem. What do the instructions say...open the window. 35º and my window is open the sounds of downtown Albany and to the breeze coming from the Hudson River. Hey Hilton, tell me you want to become a Ramada, without saying you want to be a Ramada...

Absolute nightmare! I am currently sitting in a room that is 78 degrees, a room that cost $200... upgrade executive floor. Thermostat Is not working, called to get help. They brought me a box fan and informed me there was nothing they could do. I am on the 13th floor. A box fan in my ear. The window opened a crack to allow cool air, and they can do nothing for me. The bathroom is nasty and crusty. They will not tell you at the front desk, they tell the poor maintenance crew to deal with upset customers. We have been charge $320 for the room for 2 nights and a $150 and a $47.90 fee??? What is happening here? Why are we continuously charged?? This is awful. We are miserable. And Hilton is just soaking up the money.

Worst Hilton I've ever stayed at. I'm currently staying here with a large group, over 100 people. Several rooms don't have working heat. Rooms are dirty. I have talked to staff several times and have had nothing but rude and uncooperative responses. Homeless people and beggars outside the front entrance and inside the lobby and no staff is trying to remove them.

Do not say here! The place is filthy dirty and disgusting. The ceiling is peeling, the floors are so gross. The shower was broke. Double charged me. After I spoke to a manager in the morning, he took my double off told me to contact the third party for a refund . Angelo in customer service refused to refund after I had already been told I'd get one. He is rude and disrespectful. Obviously they are allowed to sell hotel rooms with no working showers. I'm so sad This is a Hilton. When I called the actual customer service 800 number they were very nice and helpful but this was two days later.

It was meh. While I can see that as a newer facility it was probably a beautiful hotel, it seems those days are long in the past. Everything feels dated and old. Carpets in our room were frankly kind of gross. Looked (and felt) like they were long overdue for a good carpet cleaning. There was stuff embedded in the carpet fibers. Room was ok, but nothing more. Whole building felt like it needed better maintenance and upkeep. Not impressed, but with limited options downtown - it was the best we could find.

My stay at the Hilton Albany was really disappointing. The service was good but the room was terrible. The ceiling was pealing, the refrigerator wooden covering was missing. The rugs was dirty and when you took a shower the water would stop up in the tub and let me not forget when you turned the shower off a metal piece would shoot off the from spout. I was also extra charged $10 dollars a night. I was offered 20,000 points for the next stay at Hilton. Do you'll think I am going to go to Hilton AGAIN? NO!!!! ​​

The worst customer service I've ever experienced. Never heard the same thing twice. Always going back on what was promised.

This is a very unsafe hotel, especially at night. Also there were prostitutes and many sketchy people in the lobby during the middle of the night! This place is like a BROTHEL. Hilton has really gone down hill here. I had to change my room 4 times. Each room has adjoining room door which isn't sealed well and you can hear every cough and fart and loud tv in the other persons room. I also had to listen to other couples having loud sex which was really awful and traumatizing. My 3rd room reeked of URINE because apparently someone peed all over the room in multiple areas and the hotel doesn't bother to clean it up or just change the carpet at this point. Management changed my room but never offered an apology and was actually rude about it!

So, fun fact: I actually had my wedding reception here in 1995. It's changed ownership a few times over the past 26 years, and is currently the Albany Hilton. We were in town for an event and decided to make a weekend of it. Our room was on the 10th floor and surprisingly quiet. Another surprise was the size of the room: larger than expected and more than adequate for a couple. The trade off? The bathroom was quite cramped. Extra points for the super cool LED mirror, though. The room included a fridge and coffee maker, plus a safe. The bed was a bit lumpy but not intolerable. The sheet had a dark stain that looked like blood. The A/C worked a little too well (brrrr!) and the toilet ran all night after one flush before bed. In spite of the negatives, the downtown location can't be beat. It's a three minute walk (albeit uphill) to the Capitol and the Empire State Plaza. The on-site parking is NOT included, however, nor is breakfast. I'm giving three stars because I felt it was a tad pricey, plus the carpets in the room and common areas have definitely seen better days.

We were there for a baseball tournament. People had to buy fans as their rooms were well into the 80s for temperatures. The lobby had a funky odor, similar to dog food. Rooms were not well cleaned, even at our arrival. No amenities at all, other than a pool. Even with our team discount through our tournament, rooms were very pricey. Don't stay here - many other hotels to choose from in the area.

Old, dirty, noisy rooms with thin walls. Shower and tub out dated. Homeless in bar area working Patrons for money. Fro t counter did minimum to get job done

The room was filthy. There was hair on the bathroom counter, in a towel, and on the bedside table. There was also what looked like food smudged on the table and a disgusting stain on the sheet. Unfortunately, I didn't notice this until late at night because I was working. I only stayed one night and would never stay again.

I have to tell this whole stay has been a nightmare since we got here. Between the lack of instructions in the parking garage - leading up to us setting off an alarm and being locked in a vestibule for 15 minutes to which a customer walking through was our only savior to checking in and being told there was no room service (even thought it's a listed amenity), the keys not working properly to open the door , to getting to our room to find stained sheets , no soap in the bathroom and a musty room smell. And the worst was the AC not working making clunking noises all night and waking up in a 78 degree room. Even though there are breakfast items on a menu , also not available on the weekends. Use caution in the shower as it is very slippery and very low water pressure - showering in the rain would be better. I hope they reconstruct their website to reflect these changes so guests are aware. Not for nothing - very overpriced for less than adequate , do better!!

0 STARS. We booked a room with a king size bed for a wedding we had. We needed in the room at least an hour and a half earlier to be able to get ready. For some reason that was a huge issue for this hotel. They offered us a double with queen beds. Ofcourse thats not what we got, they are two full beds with STAINS ON THE SHEETS. The room is disgusting. Stains, everything is scratched up, the lights have stains or are different colors, so dingy and dirty. Front desk was understaffed, rude, hung up on me when I called them. Even the elevator's barely work! NEVER AGAIN.

Room was average. Not the Hilton I'm used to. Very noisy. Food was not good and tables at restaurant were sticky and not clean. Service at restaurant was terrible...just a overall not good experience..

Very disappointed for a Hilton! Room dirty, no soap in bathroom, rust in tub. Forgot my wake up call. Their store pantry empty with no real ability to buy in the surrounding area. PLUS THIS MORNING THEY ARE RUDE AT THE FRONT DESK!!!!!!! Never again.

Normally, one would expect a mint on their pillow in a hotel room. Not so here. Rather, I was greeted by the sight of what I assume was the former occupant's obviously unwashed underwear on the floor along with a bed that looked as though it'd just been slept in. Truly, a warm welcome. Our switch to cleaner quarters was then stymied by a front desk agent who required several views of my phone screen until he conceded that I'd booked through the Hilton website itself and not a third-party site as he claimed and begrudgingly switched my family's rooms, albeit not without forgetting to program our new keys. Not content to stop there, our breakfast vouchers were denied the next morning and once again we had to go through a song and dance until they were honored - although to be fair, given that the initial room my husband and I had been given would've looked like a Pollack painting beneath a black light, perhaps that was an attempt by the staff to spare us all some diarrhea as an apology for the previous issues. By that point we just wanted to check out as quickly as possible and so didn't argue the point. Unfortunately, we'd left behind a pair of boots in our rush to leave and had to return to the hotel twice before they'd tell us that they'd been placed in the lost and found. Hospitality indeed.

There is absolutely NO REASON the heating and cooling should be useable at ANYTIME of the year. This is my second and last time staying here. Since it's "winter" they turn off the AC option and tell you to open a window LOLOLOLOL!!!!! Last time my window opened 5 inches and all night I heard bums yelling and horns and sirens. Now in this room the windows DONT EVEN OPEN! I'm sweating and sweltering and no recourse. This is third world commie shit. So unacceptable it's not even funny.,LET US USE AC OR AT LEAST OPEN A BIG WINDOW YOU ASSHOLES!!!!!!!!!!!!!

It's gross. Hilton should be ashamed. Clearly the linens aren't being washed. It makes me question Hiltons in general now. I thought they were a name to be trusted.

bathroom is small, outdated and mold in tub area, molding is missing along the floor, carpet is worn and the room is 78 degrees. I went to front desk to tell them how hot the room was and was told there is nothing that can be done. I will not ever be back.

This is one of "those" Hiltons, tired, very tired, as-in Newark-Airport-Hilton-tired. But first, let me commend the staff, who have always been friendly, helpful and responsive. In stark contrast to the staff, the facility is badly in need of a refresh or sell-off. like yesterday. From flaking ceiling popcorn, worn towels, damaged lampshades, chipped Formica, plastic desk chair, only heat or a/c per season, not a choice of either, slow toilets and tubs, well, you get it.

Stayed here for two nights while in town on business. I always stayed away from downtown Albany for safety and security reason that I was told but due to rental car pricing and availability, I didn't drive up to a Saratoga and decided to stay here instead. I arrived past 10pm and night staff often is not nice but not here. She was very nice and explained to me about breakfast and lounge options. Room was spacious, might be a bit dated but still clean. AC worked great and kept me cool at night. Fridge was in my room. Although their executive lounge is open, I recommend eating breakfast at the restaurant on the lobby floor. They currently offer from the menu and service is prompt. I liked my eggs benedict. Unlike many other Hiltons in the US, executive lounge is open. But I wouldn't put too much expectations yet. It was really small and minimal. Walking distance to the State Capitol, I enjoyed late afternoon walk near there and felt safe walking alone. I would stay here again when my business brings me back in the area.

Super "run down" so "run past it". i'm serious. The facilities/building is nice but unkept and the people that work there know it because they are obviously miserable and they don't even take the care to show otherwise. They have little to no customer skills, but it works for this hotel. Paris Hilton and her family most likely have no idea this property is part of their portfolio and of the apacolyptic condition that it is in. They know it is one more money maker for their empire and "us fools" enable that by still staying there. The instant that you walk into the lobby you are transported to the 90's including the stench of cigaret from when it was ok to do that everywhere and anywhere. The same is carried out to the rest of the building. inside our room it was not noticeable, one plus for the hotel. However, the ac in the hallways was much more confortable than inside the room. Once we closed the curtains and blocked the sun it was better and even slept fine. The "indoor" pool was coooold and the advertised hot tub the hotel paid David Copperfield to make it disappear under the floor where it once stood according to the pictures online, which by the way, as of today have also disappeared. We skipped the reviews from previous guests and that made our trip a little less enjoyable. Don't make the same mistake.

If I could give this place a zero star rating I would. Hotel is conveniently located to NY state capitol, but that's the only positive. For a property that carries the Hilton name, we were very disappointed. Upon check-in, travelers were not issued key cards. Apparently, the device that encodes the cards was not functioning. Hotel room appeared to be falling apart...bathroom ceiling was peeling away as there was no exhaust fan. Be prepared for steamy mirrors. Toilet didn't always seem to flush...very frustrating. Bedside lamp did not work. This property needs some serious rehabilitation. We will NEVER stay here again.

The rental car co. Hertz still has one of their properties listed at 40 Lodge St when you perform a Google search for their Albany locations. Having made my way to what I thought was one of their locations (turns out they recently closed that location during the pandemic) I figured out the hard way that that Hertz location no longer exists. Leaving me with a need to create a new travel plan to Western, New York, where I was hoping to view a parcel of land before purchasing it. Which led me to check into the Hilton that also shares that address, 40 Lodge Street, as my motivation was to get somewhere asap to get settled and solidify a travel plan. I am mentioning all of this to say that I was an impromptu walk-in to the Hilton. The woman at the front desk quoted me a one night rate of $299. That seemed really, REALLY high but I wasn't in any position to question it, I just needed to get up to a room and get on my laptop. After checking in and getting up to my floor, I went to Albany Hilton's website to add my Hilton Honors points to my current stay, and their site showed that the room that I was checked into was actually $231 for the night, which is nowhere near what I was paying at $299. Also, for some reason she checked me into a double room when there were plenty of single Kings available! I clearly was not in need of a double, as I was traveling solo, checked in solo, and indicated to her that I needed a room for me and only me. Not me and some imaginary buddy. I thought that all of this was strange, but it get even weirder folks. So fine. I'm sitting at the desk in my room looking at Hilton's website with plenty of available rooms for nearly $100 less than what I am paying to stay here, and I check 3rd party websites too, who ALL have the lower rates - not one of them lists Hilton as having rooms priced at $299/night. I call down to the front desk to mention that hey, something is a little bit off about this, and she transfers me to Tara in sales, who mentions to me that though I only just checked in 20 minutes prior, that the rates fluctuate from minute to minute. I'm sitting on my cell phone quiet, thinking to myself that Tara must think I was born just yesterday (I couldn't call from my hotel room phone because the phone didn't work.) She puts me on hold, mentions something about speaking with a manager, and comes back to offer me a rate of $249 rather than the $299 that I was quoted upon checking in. Which is fine by me - it's better than paying nearly $100 more than what everyone else is paying! Finally, after getting to my phone calls, emails, more phone calls, etc. - all settled, I take a good look at the room that I've checked into, and the bed sheets appear to be the same bed sheets from the previous guests! ON BOTH BEDS! You can't make this up. The beds had not been changed over, they had merely been tucked in with the stains still on the sheets in full view of anyone who was paying attention. Which happened to be me. Not just one bed, but BOTH beds had stains on the comforter and/or the sheets. * sigh * So I was checking into a dirty room. This, for $299/night. How could I be so lucky? I go to my TripAdvisor account to check their rates for the night's stay, and they have a link that says that Hilton will price match lower rates, guaranteed, for Hilton Honors members. Yeah, no. Clearly that is not anywhere near reality, they won't even price match their OWN rates on their own website! I didn't complain about the sheets because it was clear that there was something malicious right beneath the surface going on here, something that was rooted in a deeper cause, and believe it or not, I decided to just sleep in my sleeping bag ON TOP of the stained bed comforter. $299 a night for this! The next morning, 10:30AM, I am on a phone call, housekeeping knocks on the door, I yell out "No thank you!" and she barges into the room anyway and asks me if I am checking out. Wait, WHAT? What kind of housekeeping person are you that that is your business??? I honestly can't believe the lack of hospitality at this place, it was like a Hilton Haunted House of Horrors. Bad things just kept happening over and over no matter how hard you tried to escape it, they seemed to have found a way to slyly harass me while I was paying to stay there!

Took an impromptu trip to Albany for a conference, was able to get a room at the Hilton at the last minute. I arrived at almost 9:00pm, was warmly greeted and immediately helped by the front desk. I liked the attached parking garage, although it does cost $20/day - the ease was worth it. The room was clean and included a coffee pot and refrigerator. There is an indoor pool and fitness center. Although the fitness center is small, it was clean and did have 3 treadmills to use as well as elliptical machines and some free weights. I should note, they also offered free shuttle service to the plaza convention center where my conference was being held.

While staying at the Hilton Albany in the midst of a major convention, I went into their private parking structure on site to get a bag out of my car. A man accosted me in the parking lot, asking for money.I explained to him that I did not have any. The man then followed me into the elevator and asked me for money again. I ignored his request. He followed me off the elevator and began following me to my car. There were no security guards anywhere to be seen. There was no guard to get into the building. When the man kept following me I activated my emergency alarm on my car. This scared the man and he disappeared. I ran back to the hotel. When I told the people at the front desk what happened, they said, ok we will tell security. Then they walked away. They never asked me if I was ok. I was still in shock and went upstairs. I tried to call the mama her and was told I would have to wait 30 min because they were too busy. So I called the Hilton main customer service number. As a result the hotel finally called the police... 30 minutes later. When I finally spoke to the managers they admitted this has happened before. When I asked my my money back considering I had been staked, ignored and disregarded the manager stated that he couldn't reimburse me because "homeless people needing to be arrested were out of the hotels control," I reminded him this happened on HOTEL PROPERTY not outside on the street. Their lack of security was absolutely a factor they could control. The manager said he could offer me a free breakfast. Eventually I filed a complaint with corporate and THEY reimbursed me. I can guarantee I will never stay at that particular hotel again. I also know the teachers who heard what I went through have agreed they would never stay there either. I have no idea what the rest of the hotel was like. I spent a good portion of my single night stay fighting with management who tried to blame the Albany city police for the fact that the lack of security in their private parking building cannot stop men from stalking women at their hotel.

When I checked into my room, I literally walked into the worst room I have ever booked. The toilet Bowl was soiled, the tub was dirty, Wall paper was ripping off the wall, the bed was not made up properly and the headboard was damaged. overall it was a very bad experience. after I complained they gave me another room and when I went to check the room there was a have used 2 liter bottle of Sprite soda in the refrigerato. I am convinced that. no one is checking on the cleaning of the rooms. I will not recommen this hotel to anyone. Corey

We were able to get a last-minute hotel here at 2 AM but they gave us room that was already taken. Pretty sure the people in that room didn't appreciate us barging in at 2 AM. We were able to get a different room but it was late and inconvenient to have to go through all the trouble. Pretty decent breakfast offered on the 13th floor. Parking is not included/$20 a night.

I'd actually select a negative if there was an option. I made a reservation to stay at the Hilton Albany for one night to take Amtrak to FL. The day that we were to stay at Hilton Albany, Amtrak called us and cancelled the train for safety reasons. The train might run 4 days later but there were no seats available. This cancellation made the news locally and nationally. I immediately called Booking.com to cancel our hotel reservation. To make a very long story short, as it's taken 21 days to learn that, Hilton Albany would not give senior citizens on a fixed income a refund for that night despite the circumstances being out of our control and we did not stay at the hotel. I'm disgusted that such a large corporation that supposedly cares about people refuse to refund us $170 for that night. Every time I tried to call, it went to voice mail and not once did I receive a call back from Hilton Albany. Shame on them! I will not make anymore reservations at any Hilton and I advise you to think twice about where you spend your hard earned money.

At first glance this Hilton looks like you're going to get a swanky stay... you'll soon see it's not that way. Checking in took over 20 mins waiting for the ONE woman to help the two ppl in front of us while another guy stood by behind the counter... Get up to the room and it's typical. There is plenty of space in the room but WHOA. The bathroom was smaller than my own at home. They shoved a whole lot into a weeeee bit o space. To make it easier: Pros --AWESOME bar food. like i was blown away at the delish quality and taste. so recommend the flatbreads and the tortellini pesto --mini fridge is always a plus --lobby had plenty of space for mad ppl --central location to downtown and all there is to do at night --nice view from the upper rooms Cons --the room stayed warm. i like near arctic temps when I sleep and both the woman and I woke up in the middle of the night multiple times to kick off blankets and take clothes off. i put the stat down to 66 and i think the room remained around 72 --check in took forever and the revolving door was busted. carrying mad bags and opening a door is not as easy as it seems -- 17 flippin bucks a day to park?! screw that man --minuscule bathrooms -- overall a lot more wear and tear to this place than expected

Not good nor not bad of a hotel, parking is tight and charge you 20 dollars for a night so beware of that, breakfast is also 22 dollars per person which no one ended up going to because of the ridiculous price. Staff is rude. Bathroom floor was dirty, no shampoo or soap in the bathroom. Bathroom ceiling was cracked and peeling off.

The first room I was sent to was left a complete mess, bed clearly recently slept in, towels all piled up in the bathroom and leftover trash in the room. Second room I was sent to, was the same, but somehow more of a mess! Finally once I got to my third room, I had no hair dryer or shampoo in the room. Called front desk and they sent housekeeping to send a hair dryer, this took no less than 30 minutes and what they brought me was filthy. The blow dryer was covered in some sticky film. Never got shampoo. Sounds like this hotel has a serious issue with housekeeping and communication. Do not recommend.

I stayed at this hotel for two nights. This hotel is located in the heart of Downtown Albany. Overall I was not impressed by this place. The problems started with the room key not opening the door to our room. The rooms are very cold even with the heat on. There is no access to the parking lot from the hotel without going outside. Guests have to pay to have their cars parked at the hotel. The bathrooms have no ventilation fan so the steam would just stay in the room. The heat would barely made it to the bathroom. The water temperature barely got hot. When the heater in the room would kick in it would make a really loud grinding noise it was difficult to sleep through it.

Conveniently located. Great services and nice bar and restaurant. Staff was very nice. They also have a beautiful pool. However the ceiling of the bathroom in my room was pretty scary. Hard to believe this was a Hilton room.

Check your booking carefully! In 30+ years of traveling, this is the only Hilton that I've seen with a 30 Day Cancellation. Totally ridiculous policy! We booked a stay there for a concert that was ultimately canceled 2 days before the event. Plus, a major snow storm was coming. They refused to waive the penalty and would not even answer the phone when Hilton Corporate tried to contact them. We'll be sure not to book there ever again!