Hilton Anchorage

First hotel I have ever dealt with who will not refund a missed night due to a missed flight connection. We had missed our connection to Anchorage and I reached out to the hotel immediately letting them know we would not make it that evening and asked them to refund the night. In all my years of travel, every hotel until now happily cancelled the stay and provided a refund. We all know what the policy says about 24 hour cancellations but given the circumstances you would think management would be understanding. They made an already bad situation even worse for me. Their management team simply stopped responding to my chats via the app. They told me to talk to Hilton Guest Asssitance. I did as they asked. Guest Assistance said they would need to call the hotel to get approval to cancel. I was placed on hold while they discussed and the hotel told them no. I have been told to reach out to multiple different phone numbers and emails. All pointing me in different directions. Was told I would hear back in 3 days. I had to reach out 16 days later for a response.||BEWARE: Many people will choose this hotel as a quick stop prior to boarding a cruise in Seward or Whittier…be mindful they will provide you no customer service or refund should you have flight issues which is completely out of your control.

I am currently staying at this hotel and the same problems are here that people the last couple of weeks have mentioned, so it is obvious to me that there is no motivation to fix the problems at this hotel. I will not base my review on the problems surrounding the hotel but it was still unfortunate hearing the loud trains and the many homeless people near the area. However, like all the others have said there are basic things this expensive hotel does not seem to care about providing. There was no air conditioning, no hot water (even after running for 15 minutes) I just had to take a shower in ice cold water, trash in the hallways, and limited ice machines working. The frustrating part is we were part of a cruise and had no choice but to stay here. It seems they don't care about fixing anything because they get their business from the cruise companies (which I will also be complaining to about this experience). I'm just grateful we only had to stay here one night. If I had to stay here for an extended time and pay the high prices directly, I would be even more disappointed. If they send me their copy/pasted response of how to contact them I will do so and update my review. I can honestly say this is one of the worst hotels I've stayed at. The lobby looks nice but once you get in further, it is obviously not a pleasant or even mediocre experience. I am really not a picky person but when basic things have not been fixed in many weeks and when you have no choice but to stay here and they get their money, it makes me wish I could give less than one star.

Housekeeping was great. People were very nice at the desk. Air conditioning in the rooms do not work! My room was 77 when I went in and fluctuated between 77 and 79 all night. Construction was going on and there was junk in the halls and rooms. My room and my friend's room had a baggie of orange ear plugs in it There was no ice on any floors. I needed refrigeration for medicine. I called guest services and they said they would send a refrigerator up. They never did. We were only there for 1 night. Never again!! and I do frequently stay at the Hilton and I really enjoy it, just not this one.

I will start off by saying if this room was $120 a night I would not care, but I just spent $391 dollars on a room with no a/c and no refrigerator I had to go down to the front desk twice to try and even get maintenance to come to my room. The staff were nice enough no complaints there. The manger was fair so the people were not a problem. I would recommend staying somewhere else and only using this place if it’s the last place in anchorage.

There must be a complete breakdown in the management process at this property because we were provided with a room that reeked of cigarette smoke. One has to wonder why the maid service would not be providing that feedback so that room is properly cleaned air rated or closed off. For $28.95 at the breakfast buffet it’s clear to see that food safety is not a key focus area for this property. Gentleman at the egg station was rinsing and re-using his pans in a hand wash sink. This completely ignores fundamental health codes as well as contributes to the possibility of allergic reactions using pan that have been rinsed to not wash washed This property needs a new management team

My experience matches all the others on here. Nice location, looks nice from outside and the lobby. Rooms were okay but no HVAC. Hallways and stairwells were stuff of a horror movie. One elevator was broken in the morning, during 1000 people checking out. We were forced here by the cruise line and that is clearly their business model. It's probably not their fault but the surrounding area is very sketchy and full of homeless people. I would not stay here willingly again and you shouldn't either.

Staff very pleasant and welcoming on arrival. Bed was comfortable to achieve reasonable nights sleep. That’s where the compliments end. This hotel is the worst I have experienced in my many years of traveling. Whether it be in my home country of the UK or abroad. Everything is dated and services within the room were broken or unworkable. We are staying here as part of a Holland American Alaskan Cruise. I can only hope that the accommodation gets extremely better. Not a promising start to an expensive trip that we have looked forward to since booking Aug 24. Recommend …. Do not use this hotel. Hilton Group you should be ashamed!!!!

The hotel is “under reconstruction” – but no one bothered to tell us. We’re staying in a section that’s clearly still a construction site. There are no warnings, no apologies, nothing – just a dusty corridor you’re forced to walk through. The only elevator available is a service one, and every time you step out of it, you’re greeted by a complete mess on the exit. This is far below the standard one would expect at this price point – and from a hotel of this category.

Breakfast staff were super friendly and nice. loved the omelette station but it was slow with 25 in the tour group. Location changed from 15 th floor to lobby but no notice was posted or announced. Tour group did word of mouth. 2 cookies for a group walking in is not service. Changing the lobby floor that morning smelled of chemicals and dust. Work should be done at night when guest are not waiting in the lobby breakfast area. Tall, strong men opened the door but didn't help the senior citizens in the group with the luggage. How embarrassing! Staff didn't put out bottle water but I heard it was provided if you asked. I didn't get any as it was took late. Close to The train station and FurRundy.

The hotel is conveniently located in downtown Anchorage, close to the train station which is where we were headed. The proximity to the train station didn't matter because even though it's close, we still had to take an Uber/taxi because it would be nearly impossible or at least hazardous to try to drag our luggage to the train depot. The hotel is in rough shape (which is probably why it is being renovated). The hotel is undergoing renovation so parts of the lobby are closed, including the restaurant. I'm not sure if this part of downtown is particularly rough, but there is a security guard stationed at the front entrance 24/7. The rooms are relatively big, but they are dated, particularly the bathroom. I thought all of the rooms were cold, but I learned from my other fellow travelers that their heat worked....I discovered that my thermostat was broken so the first night was a bit uncomfortably cold. On the positive side, the fitness center is huge with a few leg machines and free weights (along with standard cardio machines).

Hilton flagships are usually "dumps" (other than the lobbies), but this one is like the dump you are trying your best to avoid. I think this is probably the worst or one of the worst rooms I've ever stayed in. Everything is clearly old in the room. That's not necessarily bad, but it really shows here. My shower handle was broken, and it took like 10 minutes to fiddle with it to get it to hot. Once I did, I had to shower in scalding water because I couldn't get it back. After finishing, it took another 10 minutes to try to turn the water off (I was at the point of locating the shut off valve, to no avail). I finally got it off. The AC just blows air, but it doesn't seem to do anything else. It's naturally one of the old wall controls where the buttons (yeah, hello 1980) are so hard to press that you just give up. There are 2 good things about this place. Well, 3. First, the bath towels are actually usable and a normal size for a human. Second, the cookies (albeit somewhat stale) in the lobby. And third, the gym is good. Don't stay here. You can experience the lobby without paying for a room. Don't pay for a room. Trust me.

Great location, within walking distance of a lot of great attractions. 2 double beds was very spacious. Shower was great, no bathtub. Lotion, soap bar, shampoo, shower gel, conditioner provided. Pool is very cold but quite large. Hot tub was not working. Big fitness room. Elevators are very fast and they have 3 of them. Staff were always friendly.

Very disappointing experience. Definitely not up to the Hilton science that I'm used to. My room is very dated. It is clean and comfortable. Parking is atrocious. $25/day to park a block away and be told when I checked in that the lot was full and that I'd have to park on the street. They couldn't find my reservation - I mentioned that I checked in online. He didn't offer me a hard key - he stated that I could just use my digital key. Felt like I was putting him out asking for a hard key. The restaurant service was horrible at lunch today. I waited about five minutes before the executive chef saw me standing at the entrance and he sat me and said someone would be right with me. Took quite awhile to wave a server down and ask for a menu. I ordered the Chicken Caesar Salad and it was very good. The table next to me ordered a glass of Chardonnay and was asked "what flavor of wine would you like?"

Not worth the price. We thought this location would be super convenient for its proximity to the train depot and didn't rent a car for our first days in anchorage with this hotel. But I would recommend booking a long term stay type hotel in midtown such as Spring Hill suites and get a rental car instead. There is not much to do without a car. Also when we asked the hotel if breakfast was included, they said it was and when we actually ate breakfast it cost upward of $30/pp for some eggs sautéed with veggies and other continental basic stuff. Totally not worth it, plan to go somewhere else and get a second opinion on whether breakfast is included for you from the restaurant people cause the front desk doesn't know.

Great location in downtown Anchorage. The hotel is pretty outdated. Not the cleanest hotel. The beds and pillows aren't horrible. Super expensive for such an outdated hotel. Also I had to reach back out because they didn't credit the $15 food and beverage credit. This os usually automatic.

Rooms do not have microwaves or refrigerators in them and no real restaurant in the off season. Fine if you want a room with no amenities, but don't expect room service or other services.

Beware before booking here. I had several issues and when I brought the issues to the attention of the front desk I was met with a less than pleasant response. I also spoke with the manager who was not nice. My issues were not resolved at the time of checkout.

We had two nights in town at the Hilton in downtown anchorage at the end of a 2 week trip, mostly organized by a cruise line. We chose this hotel for our last 2 nights as we're Hilton gold members and fierce brand loyalists and this is basically the only Hilton brand hotel available. We appreciate the few extra amenities you get when you have earned status and the general familial nature of being at a Hilton. The Anchorage Hilton is among the couple nicer hotels in town. Our first night was at the standalone Captain Cook which has probably the grandest lobby in Anchorage but we didn't think the room was as nice as at the Hilton...slightly more updated though not quite as nice or new as other Hiltons we've stayed at. Check in was great...the person who helped us in the HHonors line was super nice and even though an upgrade was available, she gave as a personal recommendation to stay on the higher floor in the original room as it had a better view...and it certainly did! Spectacular view of the water, Sleeping Lady Mountain, and the train staton below. The room was clean...the bathroom especially was updated and we were very comfortable in it. We love that the fitness room is open 24 hours...I tend to use it late at the end of the day and it's disappointing to be at a hotel where their fitness room is closed by the time I get back...so, thanks for that, Hilton Anchorage! We were at the end of an escorted trip which had us waking up super early prior to our arrival almost every day...so we were happy to sleep in with a "Privacy Please" sign hanging on our door handle. At about 9am housekeeping slipped a note under the door explaining that out of respect for our Do Not Disturb sign, they would not be servicing our room. 9am felt a little early for house-keeping to give up on a room that still had people on it...especially since checkin isn't until 4pm. We left the room about 10am and used the chat feature in the Hilton app to request the room be serviced. The agent assured us it would. When we arrived back at the hotel a little after 6pm, the room hadn't been refreshed. On the way out to dinner, we stopped by the front desk to and mention this so they could alert the team and hopefully improve for future guests...The front desk agent we spoke with told us that they don't automatically service rooms unless asked. That seemed strange since, based on the note housekeeping slipped under our door, it seemed like they were on the way to automatically servicing our room until they encountered the Do Not Disturb sign. So that didn't quite align itself with the front desk agent's statement that rooms are not automatically serviced unless asked. We tried to explain again but she didn't seem to quite understand. I mean either they automatically service rooms or they don't...and if they don't, why would they put a note under our door saying that weren't going to because of the do not disturb sign? We asked to speak to the hotel manager...the night manager (Tuesday, July 2nd) came out and seemed to agree with what we were saying, and said he would discuss with the housekeeping team, the agent who we originally chatted with, and the front desk agent who we just spoke with. But the way he spoke to us was condescending, he never smiled once, and at one point in trying to communicate what had happened he used the phrase "I heard you the first time." I'm wondering where in Hilton management training do they cover using phrases like "I hear you the first time" in a customer service based industry to loyal customers who aren't happy with something. We left the encounter feeling, not understood, unwelcome and with a deep desire to never return to the Hilton in Anchorage. Also, the next day we wanted help getting a cab as the transfer the cruiseline had arranged for us was running late and we needed to get the airport...when we asked the front desk to help with this, they instructed us to go outside and hail one. Outside of check-in just about every interaction with Hilton staff (including the night manager) left us feeling these folks aren't really useful at all. As I said, we're brand loyalists. We always pick Hilton brand hotel and have done so for years. We generally love what's offered, have never had a problem of any kind before, and always do our best to treat the staff who work in any service position with respect and gratitude. And we didn't actually need anything done or weren't ansking for any kind of solution or compensation. We were just trying to communcate what happened. We didn't get the above and beyond service we usually get at Hiltons at this hotel and are super disappointed.

I rather disappointing experience for someone who stays in hotels 2 weeks a month. Diamond members usually get room upgrades to include a view. This is prob the worst view you can get. (Normally I don't care. But when I travel to amazing locations. It matters to me.) I came to Alaska for the 1st time ever. And I gotta stare out at HVACS. The tower has 22 floors and the other west side of hotel has 15 floors. You are telling me.... This is the best room for a diamond member? At least give me a view of downtown. There was no upper lobby or social room to hang out and enjoy the views. There is no executive lounge. (Main reason why I choose flagship hotel.) I would rather work from a lounge than my hotel room. There are ALOT of senior cruise patrons spending the night. The lobby can get really crowded and breakfast. staff members seemed pretty busy and unfortunately takes a slight decline on services. (I don't blame them at all. Some of these cruisers can be high maintenance. The room was clean. But certain. Outlets did not work. Which was really annoying. Bc I like to charge my cellphone on my bed side. But had to find a working outlet across the room. Not a big deal in the big picture, but one would expect a room that works. I will be back to Anchorage in a few weeks. But will have to change hotels as the expense, lack of membership perks is not worth it at all. Parking is across the block. The location is great! Perfect part of downtown.

Eek. Appearances aren't everything. The exterior looks nice, as does the lobby. The lobby being sort of large but not large enough for the mass amounts of folks waiting on tour buses, it gets full fast. The coffee bar and restaurant was decent but way overpriced. The room appeared nice and clean. Our first night was comfortable enough in the beds, the next morning taking my shower the towels to dry off with had bugs in them. Yuck!! Not sure when it became normal to store clean towels in the underbellies of the bathroom sinks. The bugs weren't alive, but still it was not a welcome site. I dried off with the hand towel that I knew was critter free.

Maybe the best hotel in Anchorage? Located downtown this classic location is still a great option. Beds are super soft. Rooms well equipped for your comfort. Wasn't going to stay here but I had to extend my stay in Alaska an extra night and my hotel would not let me extend another night so I had to look elsewhere and gave the Hilton a try and am glad I did. They will be my first choice next trip!

Great staff that attended to me whenever I had a request. Room was clean and they even held my bags while I was doing business related things. Would recommend.

I stayed here on my visit to Alaska. I would agree with others that this is a rundown Hilton, definitely not what I expected for my stay at a Hilton. The main perk for staying here was the location. It is walking distance to all the restaurants, theater for musicals, trolley tour and not too far from Tony Knowles Coastal Trail if you plan on biking or hiking there. Customer service: friendly staff but hard to get a hold of if you try to call from your room. Parking: It is $15/day and you need to inform the hotel during check in. They would deduct it from your payment. The parking spots are not covered & limited so there may be a chance where you enter the lot and there are no spots left. If this occurs, let the hotel know and they will comp back the $15, but you'll need to find parking elsewhere. I hear street parking right outside the hotel is free until 8am (may want to reconfirm). There is also a pay for parking lot walking distance from hotel, but I'm not sure on cost. Pros: -Location, Location, Location -Convenience store connected to the hotel -Lock/Safe in the room -Shampoo, Conditioner, Shower Gel, Lotion, Towels and Room service (this is a given for Hiltons though) -Elevators were surprisingly fast -Black out curtains -Workout center and pool available for those interested in utilizing it Cons: -The room was old -The washroom is small -Not sound proof, you can hear people in the hallways, guests next door -can hear the streets if it is loud and the train once in awhile (bring your ear plugs if you are a light sleeper) -Ice machine was broken/not working on our floor and the floor above...had to go through different floors to find one that was functioning -No refrigerator in the room -no free parking

My wife and I booked a one night stay at the Hilton Anchorage arriving Thursday, September 5, checking out Friday September 6. Check out time was 11 am. At 8:50 am, a housekeeping supervisor knocked on our asking when we were going to leave. Hilton is supposed to be in the hospitality business so it might not be a good idea for your employees to ask your guest to leave. No apology, nothing vaguely resembling remorse. That was the last time I'll ever stay at a Hilton.

We didn't love this expensive stay. Here are the pluses and minuses from our experience over three nights here: -- charged us for extra parking when we didn't have a car --reversing the parking charges took three phone calls, and we were asked to prove we didn't park there (wtf?!) --chaotic check in with new employees fending for themselves (it looked stressful for them) --no complementary coffee / tea in the morning (this is a small minus--a bigger minus is how hard it was to buy coffee from the lobby coffee counter due to new employees fending for themselves). I only bought coffee here once in four day stay--it was distressing to witness the scramble and confusion on untrained employees getting drip coffee without cream --brutal customer service on the phone about the parking charges. Mae didn't seem aware of her words as she accused us about lying about not having a car to park. She was super pleasant and insulting simultaneously. I'm not sure a Woody Allen script could have captured of weird nuances in these overly long phone calls. In the end, Hilton did reverse the charge. --we walked by the parking lot on our way to dinner: minimally secured and super sketchy . I would not park an invisible car there (see above) Pluses: --comfortable room and bed with good quality sheets and towels --clean --quiet --awesome water pressure with ample hot water --decent view --they refreshed the room daily! I forgot that hotels did that!!! I think we can do better than this hotel the next time we're in town. Hard pass for us unless we want to spend 45 minutes helping future Mae do her job.

Ok. Not a fan. The rooms are really run down. Everything Is a bit too old for the price you pay. We were assigned this hotel for our stat prior to our cruise. I would be very disappointed if I was there for a full vacation. Needs a HUGE makeover.

The ceiling is painted very nicely, it was the only thing I looked at all night because the elevators are so loud I couldn't sleep! For $500 a night you're better off sleeping on the side of the street. Highly don't recommend.

As a Hilton honors diamond member, I always hesitate to write anything but perfect reviews for Hilton hotels. In this case it just seems warranted to let other consumers know what to expect at this hotel. The location itself is wonderful, with a convenient walk to all of downtown Anchorage. The views on the high floors are excellent, with water views throughout. The pool is small but comfortable, the hot tub was excellent, and the gym spacious. Regrettably the air quality in the hotel is among the worst I've ever experienced, and I would not stay there again. The staff was acceptable, though unexceptional throughout our four night stay. The restaurant is on the expensive side for a standard breakfast buffet, even with the diamond member credit we still chose to go to other restaurants most days. The hotel is expensive, but so are most of the hotels in that part of Alaska. If you do choose this hotel, be aware that the sounds from train horns last quite early in the morning. Overall the location and view are the main reasons to stay - otherwise there are better options in the downtown Anchorage area.

For a place to bed, this isn't really a bad hotel but it lacks. I've stayed at this Hilton twice now but only because the groups I traveled with insisted. The hotel has a nice lobby and a really pleasant staff, which is the only reason I'm giving them two stars + because the bed was comfortable. But that's a generous as I'm feeling. Ping ....... Ping ..........ping .... Where is that sound coming from? After a while I got up and realized the shower was dripping onto a metal plate. The shower valve was as tight as it would go so I threw a towel on the plate and when back to bed. Woosh ..... woosh .... Woooosh .... Why is the toilet making that sound? Got out of bed again and tried flushing and shaking the valve. Seemed to work, went back to bed. .. 2h later .... woosh .... Ear plug time! The 2nd night was better. The drip in the shower continued but the towel on the floor stopped any pinging sound and the toilet demon/kami must have moved to pester another guest. Is this hotel haunted? It sure is one of the ugliest buildings I have seen. From the outside the architecture appears to be montage of an air traffic control tower plus cubic lego blocks, but that didn't bother me as much as the lack of a good nights rest.

Do you like hotel rooms that smell like cigarettes covered up with heavy floral air freshener? If so, this place is for you! We switched rooms three times due to smell but all rooms smelled terrible. Hotel is old, moldy and dingy. One of the worst hotels I've ever stayed at. Do not recommend.

I would expect more of a Hilton, especially at the price we paid. The rooms had been updated, but you could tell things were worn (like things they had just painted over rather than replacing). The shower was lacking in water pressure and hot water, and the body wash container was out. The mattresses seemed very old, the kind where you roll to the middle. They definitely need to be replaced. While the room was clean, spend your money elsewhere.

Came here as part of a tour group and stayed 2 non-consecutive nights. The room was not what I expected from a Hilton. It was not designed for comfort. 2nd night our room was near the elevator and we heard it most of the night. The breakfast buffet was both expensive and disappointing. $28 for the hot buffet that was scrambled eggs, sausage, bacon. No pancake or waffle options $19 for continental -rolls, bread, cereal. They were running out of rolls (which were stale anyway) when we got there, no cereal bowls available (had to wait for someone to fetch some) and no milk available (waited more than 5 minutes then gave up). We had to wait for coffee more than 5 minutes. For these prices, what they had should have been better. Absolutely would NOT stay here again if I am choosing.

This place is a total dump. I did early online check in and room selection after researching the best rooms for the view for something nice to wake up to after traveling 22 hours. After my first flight I got notice they updated my room. The first room they placed me in was a literal brick wall, not the "mountain view" I paid extra for. The second room was just a better view of another wall. And when I called again about the disappointing room they downgraded me to, that had the smallest sink ever, a disgusting tub with chips in it, and a cement wall with cracks and paint flaking off it under the windows, they told me they'd bring me a key to another room and that was about 20 minutes ago. I just want to go to bed, wake up, and this nightmare of a hotel to be behind me. So I wait half an hour for the key, go down to check in it. Ana tells me that I picked the wrong room, then realizes she's wrong. So I ask who told me a key was coming in half an hour and "she's a new hire we don't even know her name", it was Ana. Basically, you can keep your shitty room with paint chipping off the wall, the leaking bathroom, and talk to a manager in the morning. She probably lied about her name too honestly, the whole thing is sketchy.

Hotel was ok but my wife left some clothes by mistake and the management was of little help in finding. We stayed August 16-18,2024 in room 1970 and the housekeeping staff took the clothes without turning in to lost and found. Hotel manager was not too concerned about our loss and theft of the clothes.

This was a pretty poor excuse for an expensive Hilton. It's clearly designed to appeal to tour companies who can dump people off there for a night or two before moving to another part of the state. It's not a friendly place for an independent or business traveler. The front desk staff was rude and clearly wished they were elsewhere when we checked in. The paid parking for the hotel is across the street and completely unsecured. On our last morning, I witnessed two people breaking into a car as we were pulling out. When I called the front desk to tell them it didn't seem like this was a shocking event. The rooms themselves are cramped and dingey, or at least mine was. We were in the newer tower, but everything in it seemed old and dated. The fixtures in the bathroom were falling off the walls and the towels and sheets were somewhat scratchy. There was also sticky stuff ground into the carpet so every time I stepped my foot or sock would come away with some residue on it. Everything here could use a refresh. The ice machines on the top 3 floors were all out of service and when I finally found one it was dirty. The views were not great, which was a surprise as it's the tallest hotel in town. I had a partial view, but my friend had a view of a brick wall, which was crazy and made the small space feel even smaller. We're both Diamond members, but having any kind of Hilton status doesn't matter at this location. They barely wanted to give us bottles of water. One of my collegues was staying in a huge suite and while they had a ton of windows I would hardly say the view was very pretty. It was of an industrial part of town and didn't seem to justify the upgraded room. This is a super busy hotel in a very busy and touristy part of town. There's a lot of street noise, and I could hear music coming from outside or from somewhere in the hotel every night I was there until after midnight. The lobby is constantly crowded and getting help from the front desk is always a challenge because there are about 50 other people also in the space needing something or just milling around. The pull up area for check in is also a complete nightmare I didn't eat at the restaurant, but we had some drinks at the bar. The staff there was lovely. They were the highlights of the hotel. Alaska is lovely and Anchorage was fun, but I would never, ever stay at this hotel again.

We stayed here on the last night of an Alaskan land cruise. Our room was a joke to say the least. There was a large piece of furniture placed right in front of the window that was so oversized your could barely get between it and the bed. The room smelled musty and smoky and didn't seem very clean. The bathroom had black areas of grout and the toilet was like a toilet out of a public restroom. The floor had black marks that looked like someone dropped a mascara wand and it was never cleaned between occupants. I do not recommend staying here if you have a choice. Horrible experience.

I was here for two nights. Check in was super quick and the front desk gentleman was very friendly and helpful. My room was clean and large. The bed was comfortable and I had everything I needed. My temperature in the room was perfect. I have no complaints. My stay and room were great. I would def stay here again.

Unfortunately, this property did not measure up to the Hilton standards of cleanliness, room quality or front desk courtesy. Very dissatisfied.

Arrived late at night. Reserved room not available. Placed in a tiny room without enough beds, with train noise. Tiny bathroom, also. Could not open one suitcase without obstruction of door. Phone not working. Never again.

Honestly the staff here couldn't be any more personable. Our room is lovely to comfy clean beds very nice restaurant downstairs kind of a sports bar sort of place. They also have more of a café style restaurant Spoke with the FNB manager the front desk manager and above and beyond the bell Captain Bryan Manage to secure our lost luggage and get it to our cruise ship two hours away through his ingenuity and savvy with another tour bus coming to the dock. Everyone we encounter here were top notch. Highly recommend

OK, we were concerned about this hotel when we read past reviews. But our experience wasn't too bad. Yes, there were some issues but overall it was good. It was easy checking in and out. We got a room in the east tower on the 20th floor. The room was clean and in pretty good shape. Nothing too terribly wrong. Here were our issues. The heat didn't seem to work. When we got up, we couldn't heat up the room. The water temperature in our shower varied quite a bit. It went from warm to very hot frequently so we had to keep readjusting the handle. That was it. With all the cruise passengers checking in and out, the lobby was a zoo but we expected that.

Stayed here after a company holiday party. The company held its banquet here. First- they do NOT valet as advertised on their website. Once parked in their "valet" drive through it was near impossible to get back out because someone had parked in front of us and blocked us in. Went to check in, but the front desk stated we weren't "on the list" with the company (my husband is in management and we were checking in next to someone wearing company uniform). We were told to find somewhere else to go. Wow. Are they too full?? No, because I checked online to book a room and they had vacancies. We waited 30 mins for the same people to just say "oh, we can book you a room at the company party rate" as they should've just said in the first five mins. Bad customer service. Checked into an extremely dated room with sagging ceilings and mold. I was afraid the ceiling would collapse, the damage was that bad. Bathroom was so small and cramped. The faucets leaked water all night. I'd never stay here again.

This hotel has rude and terrible service. The general manager has the audacity to defend the rude service. Whatever happened to the customer being right? The bright spot is the front desk manager who really has the right attitude and will patiently and clearly explain the big picture. She should run the place. The hotel itself should be torn down and rebuilt. The rooms are tiny, outdated and extremely noisy. If you can stay elsewhere, do it!!!

The property has seen better days. Check-in was less than stellar as the clerk appeared to be confused, probably new. The room was nice, bed comfortable and the bathroom appeared updated. Breakfast was pretty good, buffet only. Service in the buffet was great.

So we stayed here for five nights, in two rooms. The stay was ok, but nothing great. Cons: Older hotel, but there was some remodeling going on in the rooms next to us. There was remodeling going on in the rooms next to us. We did hear some work, but not bad. The air conditioner did not work in our room. The was a constant flow of heat coming from a wall vent that could not be controlled. We had the window open for the whole stay. Our room was in the NE corner overlooking the train depot and Air Force Base. There was some daytime train and jet noise. I like trains and planes so this does not bother me, but some may not like it. The Diamond Lounge is still closed. The deluxe king room is very small by today's standards. Pros: The staff is outstanding. Again, the staff is outstanding. An easy and safe walk to many great restaurants and bars. Great Hilton beds and bedding. The staff. Bottom line, I would stay here again.

Beautiful hotel in a great location in Downtown Anchorage. The lobby was clean and very large, giving the feel of a high class place where all the movers and shakers gather. The staff was professional and very polite. The room was clean and smelled good. The bed was very comfortable and the room provided a nice view of downtown. Unfortunately there were a few issues with the room that were difficult to overlook. When I arrived I got settled in the room. The room was at 70° but was set to cool. I left and met up with family and friends. When I returned around midnight, the room was showing 74°. I turned the thermostat down and the air conditioning kicked on but would only run for 15 seconds and would shut off for about a minute. It continued to cycle like that, so I attempted to call the front desk to inquire about the issue and there was no answer on 2 separate occasions. So I just gave up and shut the whole system off and went to bed. The surrounding plaster around the access to the air conditioning panel was all broken out and if the previous occupants tried to access the AC unit and just ended up ruining the wall. The next morning I had to leave. I tried to turn on the cold water but the handle was broken and would spin freely, not allowing the valve to open, so I just used hot water. However, the most disturbing thing was the hotel provided Shampoo and Conditioner; they had been previously used. There was a few drops left in the containers, so I just rinsed my hands off and used the unopened body wash to wash up for my trip home. As stated, a beautiful hotel with good amenities, but just a few too many issues that could easily be fixed.

Not the best customer service, the other Home 2, and Hilton garden inns are much better with customer service. Here staff very inattentive, was more than one in the back office but only one at front desk. However actually agent is very good.

You know how sometimes when you order something online, it looks a lot nicer in photos and the actual product you get is disappointing? This is the hotel equivalent of that. The lobby makes the hotel seem a lot nicer than it actually is. The main thing this hotel has going for it is its location since it's downtown. Plenty of food, drink, and souvenir shop options within walking distance. I stayed in a room with a king size bed and there was hardly any space. I thought a hotel I stayed at in Times Square was small until I saw this room. I had a stunning view of another building directly across from the room. One of the lights was flickering which made the room feel haunted. On the bright side, the place was decently clean, checking in and out was easy enough, and the incidentals hold on my account was dropped a day or two after checkout. Still, I wouldn't opt to stay here again.

This property refused to honor Hilton Honors Diamond benefits, which are designed to reward Hilton's most loyal customers, and refused to correct my bill after checkout. I was able to partially resolve this with them by phone. I was told that I would be credited the full amount due, but the revised bill I received by email shortly afterward showed otherwise. They only credited a total of $24 of the $48 in food and beverage credits to which we were entitled during our stay. When I followed up I was told that I wasn't entitled to any further credit, despite what the Hilton Honors program terms say. I made a second and third polite attempt to resolve this, but wanted the communication in writing. I sent a polite PM via the property's Facebook page, which they actively update, and again via email to the address listed on their FB profile. Both contacts were ignored. Completely disgusted, I finally contacted the Hilton Honors corporate office, confirmed that there is no ambiguity in the Hilton Diamond benefit, and that the property should have credited my stay with the additional $24 food and beverage credit that I was due. Hilton Honors also contacted this property at least twice on my behalf to have my bill corrected, but even they could not compel this location to credit my bill according to the Hilton Honors program terms. Thankfully, Hilton Honors made it right by mailing me a check for the $24, and they credited my Honors account with an additional 10,000 points as a token of apology.

In order to frame this review, it would be helpful if you watched The Grand Budapest Hotel before reading. I've been coming up and staying in this hotel for work since 2018. This stay has been, by far, the worst experience. This hotel would be cutting edge if it were 1983. To say it is dated is an understatement. It has a large, spacious lobby with a small breakfast and lunch space on one side and Bruins bar and restaurant on the other. There is a small sundries store by the elevators as there is no truly close option to pick up anything. As there are no microwaves or refrigerators in the rooms, there is a small microwave located outside the small coffee shop that has changed names about four times since I started coming up here. You can request a refrigerator and potentially a microwave with 24 hours notice. There is a breakfast buffet on the weekends only for $23.95 which serves the same food you will get at any embassy suites. During the weekdays, there is only an al a carte menu. I stopped eating there when I paid $33.00 for eggs Benedict with hash browns and four Jimmy dean sausage links. For reasons I don't understand, I was given a handicapped access room. This room has an extremely low commode in the bathroom. Looking at the dated bathroom mirror that is painted silver and black, I take note of the "this room has been cleaned and sanitized for your safety and comfort" sticker on it. It is quite the juxtaposition seeing as there are yellow drip stains along the baseboards in the bathroom. The white sofa has three prominent black stains on it, so I have chosen not to sit on that little fella. The carpets are all dirty brown, consistent with how the melting snow and dirt would look if it were caked into it. The pillows on the bed are all crushed from overuse without replacement. Halfway through the visit I stopped using them all together. Although I stayed on the 14th floor, the nightly screaming of the homeless population woke me most nights like I was in the movie, "I am legend". The walls are so thin between the rooms, the next room occupants cell phone alarm woke me a 3 am and then 3:02, 3:15 and finally at 3:21. They are a snoozer apparently. I had the pleasure of listening to the next occupant arguing with his lady about being unfaithful. Better entertainment than the Alaska channel to be sure. There are two random cutouts in my rooms wall I would assume to access the air vents. I ate at Bruins once. The waitress spilled my plate of wings, losing 4 out of 6 celery spears. Luckily, she left them in the middle of the table so I would see that they would not be replaced. None of the staff here appears to be competent or happy to be working. I am a smoker. I don't smoke in hotel rooms. I can tell you that I was accosted by Anchorage's homeless population about 95% of my cigarettes out in from of the hotel lobby. This experience really helps out with the tourism market in this town. Overall, a solid 1. Microwaves and refrigerators are industry standards. Not here though, as I am thinking this hotel needs your money for breakfast or dinner in addition to the $200-$300 they are getting for the room. This hotel looks like it is being managed by someone who once watched a television show about running a hotel. There is no coffee option in the lobby other than the $4-$5 a cup until 2 pm. There are no laundry facilities but you can charge $40-$60 per bag of laundry done by the hotel staff. The rooms need a refresh. They entire hotel needs a refresh, but as it is the big Hilton property...it won't get right anytime soon. Would recommend that Hilton corporate offices come out and stay here unannounced and without the dog and pony show they hotel would undoubtedly do to hide the literal dumpiness of this place. Long story short, (I know, too late). This is either the worst Hilton experience I have ever had, or it is the best Roadway Inn experience I will ever have.

We were in the tower building. We would NOT stay here again. While housekeeping and restaurant staff were very good, the hotel is very old. Has boiler heat - which never stopped burping and gurgling all night. Maintenance came next door one afternoon and actually SAWED pipe to "fix" heat - they were there 6 hours - which means we also didn't have heat - and did nothing. One night a siren alarm went off & front desk had no idea why, told us to stay in room! Next morning we were told someone was outside smoking right by the ventilation fans. Bathroom faucets leaked, but that's so minor compared to everything else. The most amazing part is that we've been DOUBLE charged for our week & after 2 weeks no one can give us any details about when we will be refunded.

Mixed feelings for this hotel. Great location. Walking distance from the Alaska Rail station. Traveling by rails while in the state, arriving late and leaving early to catch a train, it was important that we can just walk to/from the train station. Curtain in the room didn't completely close, especially important during a summer month if you want to sleep. Service: I understand they are understaffed and sold out. I tried to help by checking on the app and requested for digital key. They couldn't get to it to release to me prior to my arrival although my room was already available. I could have skipped a lobby if they could just pushed a digital key to my phone. Restaurant: may want to just skip here and look somewhere else. They are understaffed too. One more positive note: I liked two large bears at the lobby.

Had the best experience here at this hotel. Reserved a room for my wife and I (a little getaway from our kids). Front desk was kind and welcoming. Also recommended great places to take my wife since it's been awhile we had a date and she enjoyed all the fun and food that was recommended. Big THANK YOU to the staff upfront we left very happy.

The worst hotel ever stayed in my life. Extremely aged and rude staff. The room has constant noise right after we move in. It's almost midnight. When asking to changing room, the front desk staff is extremely rude and told us no spare room left and suggested us to wear ear plugs.... We are speechless. This is the first time living Hilton, way worse than Marriott and Hyatt. Will never book this hotel grand anymore. Please find other places if you visit anchorage.

Customer service was above and beyond. Stayed in Anchorage for business. Everyone from the front desk to housekeepers were friendly during our stay.

I understand that it's hard finding people wanting to work right now after what's been the hardest year for many. I hate that the hotel was understaffed but this is a global hotel corporation, not your struggling local mom & pop shop type of hotel. This was a no frills experience from having outlets and phones that didn't work in the room to not getting housekeeping serve AT ALL. From asking if we get service while being here to requesting service every day we were there and we were there for 6 days, 5 nights! I hadn't had an experience like this even with their Hampton Inns or Hilton Garden Inns as well. You want towels? Well, you have to go down to the lobby because if you ask housekeeping, it won't show up. We literally had to tell them we would wait for them to give us clean towels and that service will be there tomorrow to replace and replenish. Didn't happen. Repeat this every day of our visit that we had an on-going joke but NOT a joke of "I bet we don't get service today" and sure enough, the pile of towels and trash when we opened the door remained. Just beware also, you will hear the float planes every 15 minutes and miraculously were able to request a fan to create white noise. Also, there was a day when 2 of the elevators went out of service and seemed like all of the Delta pilots and flight attendants just got in for their overnight so the lobby was absolute chaos as well. Anyway, the one thing this hotel has going for it is it's basically accessible to everything in downtown. Walking distance to G St where all the eating spots and bars are. I just wish we didn't have the daily restful return back to our hotel room and instead we paid to live in our own dorm room for the week. Also the bell men were super friendly and respectful. They helped us whenever they were able. We appreciated that.

I am so disappointed by the Hilton Anchorage. Hilton is an upperclass hotel brand and I've never had an issue with them before. However, this hotel was literally trashy - the hallways were full of trash all over the ground the entire 24 hours we were here. That is really gross and disappointing considering how expensive this place is. We even saw some staff members walking about, yet no one cleaned up the beer cans, boxes of trash or other junk laying around the entire floor we were on. The rugs in the hallway were grimey and stained. Overall a really bad first impression. The rooms were large, but similarly grimey. The parking is valet only which adds another $30-40 a day to cost. Yet, both times we had to pickup our car there was no one available and we had to wait around 10-15 minutes until the front desk got someone for us. This hotel also seems pretty full of large tours, like it's regularly contracted by Trafalgar or the cruise lines for large groups to stay here. Location was a really nice, prime spot klin downtown Anchorage. Very close walking distance to the trolley tours, tons of giftshops and restaurants. I would not recommend this hotel given how crazy expensive this place is only to find it dirty inside. I think there are better, more reasonable options outside the downtown area that are easily driveable or you could Uber.