Hilton Club The Quin New York

Everything about this hotel was perfect! We got in late but the hotel concierge checked us in fast, provided with 2 bottle of every day. The lobby was elegant and chill, with Christmas decorations. The book room was so pretty too! The room gave me such a luxurious vibe! Bright but private! The room equipped with everything we needed for the vacation time in NYC. The service was fast. Elevator was also fast as well. 1 min walking to Central Park. We enjoy our morning walks while staying in NYC. I love everything about this hotel. Can’t wait to be back!

My expectations were pretty low given the reviews here so perhaps that prepared me for a better stay than I otherwise would have had. The staff were really gracious and particularly helpful with making sure I knew where I was going for my various appointments and meetings.||The room was comfortable and had all of the amenities that I needed. The bathroom felt pretty luxurious given the space limitations of New York hotel rooms. It was quiet and my sleep quality was good. The steamer in the wardrobe was so effective and easy to use I ordered one for myself for travel as soon as I got home.||All that said, I am quite shocked that this is somehow a five star hotel, particularly given it doesn't have its own property restaurant. The restaurant next door does serve breakfast and hotel guests get a small discount.||Overall, I thought it was pretty decent, location to wonderful restaurants nearby was handy.

First...the staff, especially the all the bellmen, were excellent!!! Impressive group of employees and customer service! Location is perfect! The rooms were extremely clean and comfortable...BUT...the television not having a streaming option is FAR BEHIND THE TIMES! Having cable only is a complete letdown when relaxing in your room in the evenings! I can't remember the last time we stayed at a hotel...anywhere...without a streaming option. Please update this and add serious value to all your guests!

This was a perfect hotel for our first trip to New York. The staff was very kind and helpful, and I think this location is just about perfect. Even our Uber driver, when he was dropping us off at our hotel, said "Wow, your hotel is in the perfect spot."||Our room wasn't huge, but from what I've seen when looking up hotels in NYC, it was larger than most. Plenty of room for two. Very comfortable bed and the bathroom was large and much nicer than most hotels.

Great location close to Central Park and nice service. We were here for only on night while our room heater was not working well. Will the employees were very helpful and kindly offered us an upgrade.

Lovely staff, gracious welcome. Tiny room. Only one elevator in service. Love the location. We are travel writers and theater junkies! Seeing 7 plays. Like the addition of morning coffee. Consider adding a pastry tray. Stayed here many times.

This is the perfect location to truly enjoy NYC! 5-10 min walk from Radio City Music Hall and Rockefeller Center, across the street from the Museum of Modern Art. Friendly staff, clean & modern rooms. I will definitely return to this hotel.

A lovely hotel in a great location. Lots of restaurants within walking distance, close to central park, and the beds are so nice and comfortable. The lobby smells lovely as you walk in. They change the scent every so often but it is a nice change from the smells of the city.

The Quin was an exceptional stay. I appreciate how they constantly have multiple doormen, opening the doors,  and bestowing a warm welcome to every visitor. The front desk staff was friendly, informative, and ensured that we were completely satisfied before handing us our key cards. The room was a dream. Every square foot was immaculate, the bathroom was pristine, and Hilton provides everything for a comfortable stay....from an umbrella, to robes, to disposable slippers. I appreciated how the front desk texted me with a way of communicating any issues or kudos. The hotel is located in a prime location, quiet, safe, the accommodations are 4 star quality, and it's the "Quin"tinssential selection, if you want a pleasurable... and memorable...stay.

*** I stayed for a couple nights last wknd. *** A last minute stay due to a flight cancellation. They took care of me w/ king suite upper floor. Entering room it felt like a breath of fresh air ... contempo, minimal, modern, bed comfortable. The entire staff was quite pleasant & attentive. *** Just 2 blocks from Cent'l Park. #winning ***

Not a bad club/hotel and the location is stellar. As a club, it might not have the full hotel experience, but it comes close! The staff is pretty good and the experience is even better if you're an owner. The owner's lounge finally has food and drinks as well. Building is beautiful and really is a piece of history that's been preserved, with beautiful pieces of artwork throughout the building! For owners, breakfast can be had from 7-10:30 am. There's essentially only one hot food item involving eggs, oatmeal too if that counts. Rest is an assortment of pastries, bread, fruits, and yogurts. Coffee and juice (orange and cranberry) is also available. Water and soda is in the fridge. Breakfast could be better, but guessing Hilton has strict rules around this as all Hilton breakfast across hotels and timeshares seem pretty similar. I've yet to visit cocktail hour due to my schedule, but believe it's from 5-7pm for owners. Rooms are a mixed bag. Twice, I've checked in to find my sink clogged up by the last guest, and this visit I ended up sleeping at 3am waiting for it to be fixed. It still drains slowly, but at least it works. Some units also have the smoke alarm directly above the bed. They also used the type that has a bright green blinking nightlight, which is extremely distracting as you're staring right at it. Wish someone thought this out a bit better. Overall, some bits that can still be very well improved, but the Quin has been continuously getting better and hiring helpful, friendly staff. Well recommend a visit.

The location is great, and the staff was friendly. The attached restaurant was very good. That being said, this was a small room with few frills. There were holes in the drapes and chips in the bathroom tile. The mattress felt like it was 20 years old, with a giant sag in the center. Substandard for the price.

The hotel itself was clean and looked great, but the staff was terrible. Our booking through a Hilton Club rep mistakenly reserved a room for two people when we needed one for three. After arriving from a red-eye flight, completely exhausted, the managers told us it was our fault and we'd need to contact Hilton's hotline to fix it. They even said we couldn't stay at the hotel. Then, out of nowhere, the main manager suddenly "had to leave" and couldn't help us anymore. When we called the hotline, we found out it wasn't even an option because it was a holiday--something the staff could have told us upfront. Hours later, the assistant manager finally said we could stay in a room for a few hours but warned we'd be kicked out if we didn't upgrade. At the same time, another staff member told us there were no rooms available because it was their busiest time of year. It was constant back and forth, with no clear answers. One staff member even said they couldn't ask housekeeping to clean our room faster because the cleaners would "yell at them." Apparently, the previous guests didn't check out on time, but how is that our problem? It was unprofessional and embarrassing to hear about their internal issues. We were left scrambling to find another hotel and ended up paying a $670 non-refundable deposit to secure a room elsewhere. Just two minutes after we booked it, the original hotel called to say they had a room ready for us at no charge. While that was nice, we were already out $670 because of their back-and-forth and threats to kick us out. The entire experience was a nightmare, and the lack of professionalism from the staff was unbelievable.

The good - the staff are basically polite. Bad - the place doesn't accept Apple Pay. I think they need to move with the times. It is very frustrating to have to dig through your things for a physical card. It's not gold. Apple Pay and scanning a credit card are both digital money. Apple Pay requires my face or fingerprint to prove that I am me. A plastic card has more chances of fraud. Good - the rooms have central air. Bad - my room didn't have a tub nor a microwave. Good - hand soap, shower gel and lotion are available. Bad - the shower didn't have conditioner and the body gel and shampoo was in a community type of container. How would they know if the conditioners was tampered with by someone. They old ways was better. Have individual soaps and gels. It is more secure plus most people like to take little things home to remind themselves of a good time. If they are concerned about waste, there are plenty of unhoused people in NY. I couldn't imagine they would complain. Good - nice sized TV and USB charging available. Bad - no refrigerator and the new universal charging port is USB C not the outdated type that is provided here. Good - very nice area when you walk in. Bad - the bell man would not allow me to use a cart to take my luggage up to my room. He had several of them. I already had a bad day dealing with the subway system her then to feel like a thief didn't help. Good - nice view out the window and nice motorized blinds. Bad - you can still hear honking and reving cars at midnight. I hope this gives you good insight in this place. I will update as things change either way. Update - I find their pet policy discriminatory. Medical doctors have prescribed a dog or cat to help their clients with emotional concerns, yet this property bans them from this location. I understand possible noise issues but they can't expect all their clients to be "normal". We all have differences in our health. In a progressive state of all places should recognize this and amend their policies. Attached is a screenshot of this policy.

It is a Hilton so, it is reliable, clean, and housekeeping staff is top notch. The location is in a prefect spot, close to The Burger Joint, Times Square, and best of all Central Park.

Nice hotel, great location. Room was ok Air didn't work the greatest but they did send someone to try and fix it. TVs are not smart TVs and it's almost impossible to hook a fire stick up because there is hardly any accesss. The lighting was bad not a lot of light in the rooms Service was good, I can't say we would stay here again but it would be worth it for you to try

What a fantastic hotel ! The staff was excellent, location in the middle of the all NYC action and the hotel is small enough so you can go in and out within minutes instead of navigating through a huge lobby like many large hotels. Comfortable modern rooms and access to several subway stations.

A really great Hilton location. I was able to book a stay in this owner Hilton Club hotel. Very different from your average Hiltons. Much more artsy, unique, stylistic and my style than the classic style of this chain of hotel. I was and continue to be disappointed with Hiltons point system as again, I booked through a method they partner with, yet don't give me my points for. Out of all of the hotels, Hilton is the most stingy with giving points for stays at their hotels. They have more hidden rules where they pull your points away and I only end up getting my points maybe 50% of the time. Not only that but their points a worth the least out of any hotel point system. A bit disappointing. If your not worried about points, this hotel is really pretty, great location and easy to travel around anywhere. I'd love to hear your thoughts if you ever stay!

Outstanding ! A must stay in the heart of midtown. Service is exceptional. Can't wait to return!

Love The Quin and believe it is the best of the Hilton Clubs in NYC. Modern facility, great customer service and in an awesome location being close to Central Park, shopping, theater district, Rockefeller Center, etc. All the staff is super helpful and seem to love their jobs.

Many things to like about the Hilton Club the Quin. It's a vacation club property that we booked as a hotel on Hotel.com. Great location... clean room and friendly staff. The only blemish (if you will) is the placement of our room. The window faces the roof where all the HVAC ducting. The window won't open, and the blind won't even go up (the view is so bad they don't want anyone looking at it). In any case, they would never give this to a vacation club member, so if you book as a hotel room through a third party app, be warned. Gym has Peloton bikes which was a nice surprise. I'd stay here again if the price was right.

My family and I stayed here the week of 8.11-8.15. What an AMAZING stay!! From the minute we stepped out of our Uber we were greeted by the Bellman Jefferson he was so kind and came to help with the luggage right away. We walked in and I was just blown away of how gorgeous the lobby was. They have this display that changes which is so just awesome!!! Jefferson got us bottled waters right away as we approached the front desk. Our room was not ready so they were happy to check in our bags while we go an explore the city. After a few hours the front office agent Zak called us to notify us that our room was ready. We stayed in room 1107 the Premier suite. What a beautiful room it was!!! We had a living room with a half bathroom and than another bedroom with a nice big full bathroom with a large bathtub. Our room even had a view of Central Park. I absolutely loved the room. The bed was super comfortable and overall it was so modern and clean. The shower pressure was so good and the bathtub was fantastic. Our room had a mini fridge so we could store my sons milk and bottled waters. The bathroom had a nice vanity and so much space. I love a good bathroom with lots of space. The room had bathrobes and slippers. The only bad thing was the bathtub didn't drain well, it took a long time.. I honestly felt like I was at home the entire stay. Housekeeping was fantastic as well the lady who attended to our room daily was very nice and always gave me extra towels per my request. I think her name was Roashan? Sorry if I spelled it incorrectly. Anyhow back to service the number #1 thing that gives this place 5 stars is the service and care we received from the staff here. Jefferson, Arakali and Zak were all so kind and all of them helped us so much. Jefferson really went above and beyond to make sure we were comfortable and always opened the door for us, he helped me catch a taxi, he made sure we were happy with our room and he was so sweet to my son. He is one staff member I will never forget he made quite the impression as I had a bad experience at the Hampton Inn so I'm so glad he was our first encounter when we walked in. Zak was so kind in helping me find a sushi place for my Husband and overall very kind when helping us with the check in process. Lastly, Arakali was very personable he would always greeted me by my last name which was really personable and I was quite impressed he remembered. He always helped with the elevator when the key wasn't working and just overall really made our stay. The fitness room is a dream come true!! Their equipment is up to date, they have a peleton and the cleanest gym possible. I wish I was able to use the gym more often. This hotel is so clean it's in a great location next to Central Park. The lobby is beautiful and honestly the staff working here even all the Bellman were so damn AWESOME!!! This by far is the best vacations we had in a while and I can't thank thr staff enough for making us feel at home. The Quin will now be our 2nd home when we travel to NY again I highly recommend staying here!!! Thank you again to Jefferson for putting a HUGE SMILE TO OUR FACES!!! BEST TRIP WE HAD IN A LONG TIME

The Quin has the absolute worst service ever. The manager Brendan is an incredibly poor representative of the Hilton Brand, and does not seem to have the slightest undertanding of what it means to work in hospitality. I have never before had the misfortune of dealing with such a poorly assembled hospitality team. Considering how many other hotels exist in close proximity and with comparable amentities, I would strongly urge travelers to stay elsewhere. Brendan is an absolutely awful manager that clearly does not care about the customer. I brushed off a number of the 1 star reviews talking about the lack of customer service, and sincerely regret doing so. I hope this review helps others make a better decision.

Worth every penny! Hats off to Bellhop Jefferson, who was absolutely wonderful to my husband and I. Our every need was met by the entire staff no matter what time a day, during our visit a few months back. The entire hotel was clean from top to bottom and the rooms were big for Manhattan. We had a wonderful view, as well. The location is unbeatable. My husband and I plan on staying here again sometime. All around excellent hotel.

The Quin is a beautiful hotel with great service and the location is perfect for everything mid- town. Our room was a good size for two people with a very comfortable bed, great tv, very spacious bathroom, closet space & a small refrigerator. The elevators run quickly and the turn around time to get our luggage to and from our room was impressively fast! They do not have valet parking but they do have access to a public parking garage which is only a few hundred feet away and you get a very nice discount. Overall, we were very satisfied and will return!

I booked my stay at The Quin through my HGV timeshare. It was a good value for the location. The Quin was renovated recently and it shows. I got the smallest room. The king-sized bed barely left room for the narrow chest of drawers, mini-fridge, single chair and lamp. Although the bedside table did fit comfortably on either side of the bed. Noticeably lacking is any sort of table/desk to pull the chair to. There is a nice full-sized mirror opposite the well-lit closet yet we couldn't locate an electrical outlet near it. It would be nice to be able to use heat to style one's hair outside the bathroom. We had issue with slow drains in the shower and sink. The and sink fixtures are nice, though. The staff is excellent at the door (when attended), front desk, and housekeeping. The location, two blocks south of Central Park, is great. The subway (F train) is very close by and many popular attractions are just steps away as well. The view from my 15th story windows is of another building whose upper floors seem to be unoccupied and under renovation. I would stay here again.

I initially stayed here years ago when it was The Quin. It is now part of the Hilton brand. The rooms have been renovated and the room I had was spacious and clean. The drains were slow on the 4th day of my stay, hence one star taken away. The location is fantastic and there's a 24-hour CVS right across the street. Hotel personnel was friendly and helpful.

Really nice lobby and modern rooms. Totally renovated super modern sink bathroom area. Fast elevators newspapers coffee free in am. A very central NYC hotel. Right across from a subway stop and 3 blocks from Central Park. Very cool remote for the lights and blinds and temperature room. Front desk help is smart quick and efficient. Room is filled w goodies as well. Doorman are very good as well and helpful. We'll be back!!

The Quin is located in such a fabulous and convenient location. Central Park and Time Warner Mall is less than a 15 minute walk. Times Square is nearby and is convenient to get to any Broadway show. There are a ton of subway lines so you don't have to worry about trekking extra blocks to catch your desired train. Check-in was smooth with the front desk agents being super friendly and caring. I even got upgraded from my initial booking which was really awesome. However, the room I stayed in was such a issue. It got hot so easily but at the same time, it was so loud. I woke up throughout the night due to street noise since I was on a lower floor and kept hearing a persistent dripping noise through the wall. My stay was alright but with abundant hotels in this area, I'd probably stay elsewhere in the future. Pro tip: If you can, try to request the highest level that you can to minimize street noise.

I booked a room for my wedding night at this hotel for the purposes of being close to Central Park. I also booked this room because I was told there would be a beautiful window view when I called the week of to announce a late check in. *Please keep in mind the importance of the quality of ones stay the night you're getting married.* Upon check in, a young Yemeni man was super helpful and cordial with us. He brought our bags up to the room quickly and demonstrated the best hospitality. However, problems arose with the actual room itself. The sink was broken, and only produced hot water, regardless of which way the temperature dial was placed. I didn't realize these problems until the morning of checkout, and when I called room service, the line was busy. Checkout was in a few hours at that point so it wasn't worth trying to change the room and transfer all of our suitcases and belongings to a new room. The sinks problems were made even worse by the tub, which would not drain properly. The dirty soapy water would accumulate around your feet, ankles and up your legs while you showered. Imagine taking a shower as newly weds while your legs are submerged by cloudy soapy drain water. It was embarrassing to put my bride through this nasty ordeal. This led us to have to wash our feet and legs in the sink to get the dirty soap water off, which only had hot water, which was much too hot for our feet. The "beautiful" window view was an epic disappointment, as the view was industrial pipes facing the inside of the building. It looked like an elevator shaft full of pipes; not the window view as promised on the phone. To make matters worse, the local parking garage affiliated with the hotel may have taken my car out for a joyride. When I retrieved my car, the hood latch was open, the trunk was open, and the rear window was down. Good thing I took my valuables out the car, because whoever rummaged through it, didn't bother to close anything they opened. They also disabled my parking sensors, disabled my folding mirrors, and left a scratch on the rear driver side bumper. The parking attendant even drove aggressively to a stop through the garage where he parked it for me to take it. If he's willing to drive like that in front of me, imagine what they do behind your back. When I questioned the man, he stated, "I don't know what happened it wasn't me". The reduced parking rate of $40 wasn't worth the headache this parking garage created. I have a luxury sport sedan and genuinely believed someone took it for a joyride, rummaged through it, and also scratched the bumper. This parking problem isn't so much on the fault of hotel staff, but it contributed to an overall negative experience I already had from the hotel. The hotel manager offered me 15% off of my rate, but this measly lack of compensation can't bring back the disappointment of our wedding night stay. I would have preferred a more meaningful effort to remedy the horrific experience at the quin. I called the Hilton corporate line today, waited 20 minutes on hold to get someone to speak to, and the call was either hung up or dropped while I explained my negative experience and situation, with no effort to call me back at all. This led me to type this review today to warn others about the lack of customer service and care Hilton has towards its customers.

This is a fantastic property and if you work out you wont be dissapointed by the gym, which is the best I've ever seen in a hotel. There's also a lovely restaurant attached with very manageable prices and exceptional food.

I visited this hotel during a surprise birthday trip in July. I am so pleased with my entire experience. I LOVE the art featured here. They feature a different artist every month, and alot of the pieces you can buy! This was the reason why my husband chose this hotel. He knows I love Art :) Every floor has all type of art pieces you can look at and to enjoy. The location is also awesome, right down the street from Central Park. Super modern, sexy decor and design. We had a one room suite and they provided everything we needed to feel comfortable. They even have a neoexpresso machine right in the room (just like home!) And my fave, they provide Fresh bath products!!! Only the good stuff right?! I also love the turn down service they provided nightly. They add special touches to everything, like the art on the bottled water. The postcard you can send home with their signature art. The robes and slippers are so comfy!!! They even bought up a complimentary bottle of champagne for my birthday! I will totally return and stay here again. Thank you for an awesome experience for my birthday!

The Quin Central Park, online, seems like a luxury hotel. The price is reasonable for its location but it is still not inexpensive. It was under construction and while that is fine, there is no mention of such anywhere to be found... You find out by arriving at the hotel only to walk around the scaffolding boards because the street access is inaccessible. The noise was unpleasant but it's not like the city is quiet so we accepted it. The front desk staff is very polite and professional but not personable. When you enter the lobby you are blasted by a giant fan and can tell the space is heavily perfumed* The bellmen were friendly but literally would just stand there and not always helpful. Housekeeping would take our towels but not replace them. We had to call quite a few nights (sometimes more than once) for towels and getting them took forever. Our room was on one of the lower floors. From the get go we smelled a stench that we could not put our finger on. Thought OK maybe it was us from traveling all day in the crazy heat. Gave it a few days but it wouldn't go away. It got pretty bad and we could tell it was coming from the bathroom. Called the front desk and they told us they would try to move us. To their credit they did something about it and by the afternoon we were on a much higher floor but same room stack. I could smell it over the toilet still but it wasn't as bad because we were higher and further from sewage stink? I get that nyc smells bad but it shouldn't smell bad inside a hotel of such standing. *I figured that's what the big fan and perfume blast was for upon entry. Our shower leaked all the way to the carpet / bedroom area and that may contribute to the mildewy smell as well. I think they need to do something about the poor shower design instead of just redoing the building facade. Pros: location. A station right at the corner. So convenient. Walking distance to Central Park and Columbus circle. Also they used Fresh brand toiletry products Overall I can't recommend this place and will never return. I'd rather pay the higher prices for a true high end hotel or go 'cheaper' and know to expect it.

Reallly bad. Could not believe I paid $400 for a room the size of a closet with a view of a brick wall, dirty sticky fingerprints on all light fixtures which clearly had not been cleaned, sink and shower did not drain and gathered water. I was truly upset that I paid so much for this room. Avoid.

This hotel is just top notch! A gorgeous decor, large room, large bathroom beautiful lobby. The staff is very helpful as well and a drugstore right across the street for any items you may have forgot. Bed very comfy, restaurant is excellent as well. I look forward to staying here again. http://www.nycstylelittlecannoli.com/2017/05/the-quin-hotel-review.html

I've stayed here several times with my wife and she has stayed here more times than I can count and we both still love this property.

I stayed here during the New Year's holiday for the first time. While it's a beautiful looking modern-style hotel, my experience there was not good. It's an extremely impractical hotel which is a first for me. I had to switch rooms due to the size of my room being too small but the issues followed me to my new room. I've stayed at a lot of hotel, ranging from cheap to expensive and lavish but never had I experienced so many issues. I've listed the pros and cons below: Pros: Beautiful, modern-styled hotel Staff is friendly Hotel restaurant (The Wayfayer) has AMAZING warm chocolate cookies!!! Cons: Rooms contain a desk lamp that looks cool but is impossible to figure out how to turn on or off In the second room, my bathroom light would not turn off (still wouldn't turn off after I reported it TWICE) Bathroom sink seemed to be clogged and was never fixed (after requesting twice) Had to ask front desk to have my room cleaned and serviced since the "service room" button didn't do anything It took two phone calls and a 30 minute wait just to get a damn bottle opener In my first room, both phones didn't work Bathrooms are EXTREMELY small! In closing, it could've just been my two rooms but I'm not willing to test that theory by staying there again. I DO NOT recommend staying here!

This is the biggest disappointment. Do not choose this hotel for your trip to NYC if you are looking for high quality and superior service. I honestly feel as though I've been scammed. Upon arrival I was greeted warmly by the valet. After being rushed over to check in I was not asked how my travel was (8 hours in the car and I was tired and hungry and ready to relax). The wonderful nice staff I had read about in other reviews were nowhere to be found. So, without boring you with details of my predicament with stolen credit cards I'll just say I had to only run my debit for one night until I got in touch with my husband because they wouldn't allow me to use my husbands credit card to pay (they needed a physical card but how would they charge if I was a no show???). Anyway, the girl at check in was highly insensitive to my predicament. No one else was willing to help apparently because they all just stared into the distance. Although I arrived at 3 o'clock she said my room wasn't ready for another 30 mins. Ok fine we sat in the lobby where she followed us over and said "oh I didn't know you were waiting here, it's actually 45 mins to an hour and we will call you". My son and I walked around nyc for a bit, grabbed food and 2 hours later still hadn't been called. I went to the desk to check on the room status and also to square away my payment for night 2 (which went through seamlessly as I tried to explain to the first girl). The room was ready and we requested our luggage to be delivered. No apologies. No warm wishes to enjoy our stay. One bright note, the gentleman whom delivered our luggage was very sweet and sincere. I had debated so long about where to stay for my very short stay here in nyc and ultimately decided on the Quin because of the reviews about great service and the concierge services. I still haven't been referred to the concierge or contacted. I've experienced better treatment at the Hampton inn. I'm incredibly disappointed by this hotel. The room is nothing special and dusty. The whole floor smells like smoke and our room smells weird. I will definitely update after night 2 if things improve. Or get worse which is hard to imagine. Unfortunately my stay did not improve. I'm still shocked that it turned out to be so unimpressive. I truly had high hopes and even though I originally booked about 5 different hotels for this stay I ended up choosing this place because I thought it would be such a nice fit for me. I'm not sure if I was treated poorly because of the check-in issue or if I didn't look wealthy enough, or if there was something else. I was never offered a car when I would leave, I requested turn down service both nights and never received it. I know that someone was in my room the first night because the pillows I requested at the front desk were there but nothing else was done.(will post a pic of what it looked like when I walked in after dinner on night one). I left early on Monday morning and after bringing my luggage down on the cart, I loaded my car myself. These are not problems when staying at a 3 star hotel but these are details you expect when a place claims to provide superior service. I'm not someone who gets to visit NYC regularly, my company did not pay for this, and yes, this was supposed to be a nice treat for myself so it is much more disappointing. I thought the cliché of a nice hotel only providing great service and excellent treatment to the guests with an Amex black card was ridiculous but now I know that here it is absolutely true.

We loved our recent stay at the Quin. The hotel is very well located, a block from Central Park, walking distance to Times Square and everything else you can think off. The staff is polite and attentive. The rooms are very well appointed and decent in size in comparison to other NY hotels. The bed is very comfortable and the amenities in the room are especially nice. Automated window shades and light controls from your nightstand. Beautiful bathrooms with walk in showers. We couldn't recommend this hotel more.

I left a gallon sized makeup bag in the nightstand drawer that had over a $100 worth of medication, and 2 brand new Gucci bracelets ($350 each). I called within a few hours of checkout to inform them of its exact location in the room. I kept calling for 2 weeks and contacted their main loss prevention office. They said they would "look into it", here I am 5 months later having not heard back. I left my 2nd message for the loss prevention rep. to follow up and they finally called me back; but all they said was that they didn't find it. I can't claim anything for the bracelets because I paid cash and the receipt was in the bag. As far as the actual hotel, it was fine, clean, staff was nice and location was great. I'm really sad about the loss. I don't have a lot of money, my room was a gift to me and I really don't have the money to just lose the bracelets and replenish my meds. They didn't offer me any compensation.

As Hilton Owners we have been to many across the globe. We enjoyed our stay here. We were in a 1br park view. The room was meticulously clean. The modern decoration was new. It was elegant. Excellent location in walking distance to Central Park, the Rock and 5th Avenue. Professional staff and pleasant.

Have you ever seen Home Alone where he goes into a 5 star hotel and opens up cabinets filled with candy and goods and booze? Well this is probably one of the best hotel stays of my life and for an unbeatable price. Got a free upgrade to Junior Suite for only $249 for the night, the front desk was the most professional hotel employee I've ever met. The lobby is beautiful and decorated with custom art, Christmas trees and they had free champagne to taste before you went up to your room. Stayed on a floor that had art work outside the elevator that was beautiful and our room even had a door bell. The room smelt clean, fresh, and was very spacious for a 5 star hotel in New York City. I'll go quick since I could spend all day talking about this room. The bathroom was epic with a nightlight built into the mirror, the bed was Sferra and the most comfortable bed/sheets I've ever stayed in. The blinds, mirrors, lights, can all be controlled bedside with the push of a button. We had a $50 flat screen TV, Nespresso machine that made some damn good espresso and the cabinets filled with candy, candy button, jars full of different nuts, etc. For the price and location of this hotel this is truly 5 star, right in the middle of the action, near Central Park, quick walk to Rockefeller Plaza and more. I forgot my iPad in the room and they even shipped it right back to my house! Anytime I'm in NYC I will be sure to stay at the Quin. Also Free Wifi!

Love love this hotel! The customer service was really nice and friendly. I just love how the hotel is really artsy and chic. The paintings at the hotel are amazing. Our room was pretty big especially for a hotel in NYC. Don't get me started on the king size bed with the fluffy down comforters. It was so comfy I slept like a baby. The bathroom is gorgeous and it comes with complimentary bathrobes, indoor slippers, and Fresh products :) I also love how the bathroom has a succulent in the shower. We will Be coming back next time we are in NY.

The Quin is a lovely little hotel at the intersection of 57th and 6th. I stayed here with my mom during a trip last month, and thought it was pretty great. She got a deal through Jetsetter (or some analogous site), but I think the room was still expensive. I gather, though, that New York hotel prices are generally out of control. My mom has achey feet and an achey back and is sensitive to bad mattresses and things of that sort. She probably commented on how much she loved the Quin bed like ten times during our four-day trip. It was a really comfortable bed, with a good mattress and apparently top notch bedding. I'm less attuned to small variations in hotel bed quality, but I trust my mom's judgment. Bring all your Korean moms here. The room wasn't big, but it was charming and cozy. Shower was great, and we had free wifi. The lobby was very pretty, and there was a lot of attentive staff for the size of the hotel. I don't usually stay in hotels in New York, so I'd be surprised if I made it back to the Quin. Still, I'd recommend it if you're looking for a luxurious stay in the area. It's a pleasant place, and you'll probably sleep well.

Great location and service. We walked everywhere. Room was automated and very clean. The bed was awesome -especially after a hard day of sightseeing! The Nespresso coffee maker made my day because I drink coffee morning, noon, and night. Housekeeping was kind enough to leave extra pods. The gym is small, but adequate and never crowded. In fact, I never saw another soul in there. They have wet wipes for the machines, towels, and a refrigerator filled with water. Food around here is expensive so we hit the grocery store with a hot bar down the street daily.

I had the most incredible experience in this hotel!! I have never been to a more accommodating establishment. Every part of this hotel was perfect from the early check in, the maid service, the concierge recommendations, lovely door men, birthday surprise, free water and nespresso, and the late check out. When we walked into the room we were stunned by the tablet and how it controlled the blinds, thermostat, and lighting for the entire room. The beds were comfortable and the shower was phenomenal. When we walked down to the lobby in the morning there was complimentary tea and coffee. Also, it was raining so the women at the check in desk offered complimentary use of their umbrellas. We had purchased cheap umbrellas at a street vendor and they offered to have our umbrellas sent to our room for us. The location is beyond perfect. It was only a couple blocks away from The Plaza and Central Park, Radio City Music Hall, and Carnegie Hall. My family and I have agreed that we will only stay at The Quin when we visit New York City!!

This hotel is by far the best I've stayed in. I had an extended stay in this hotel for 11 nights while I was in the city visiting a friend. I had only intended to stay 10 nights but my flight out of new york was delayed for 24 hours so I ended up having to stay an extra night (which they were more than accommodating for). I had initially booked a deluxe room but after I arrived I found out that they had upgraded me to a premier room due to my long stay. The main difference between the two rooms were mainly that the premier came with an additional 50 square feet which is an extreme luxury given how cramped most of the hotel rooms in NYC are. the staff was friendly, kind and welcoming and every morning they made me feel welcomed and helped put me in a chipper mood when I would share an elevator ride with them and they even did the same for my friend whenever she would come over to the hotel to get me. The staff was also courteous and would leave daily notes for me welcoming me back to my room after I got back in for the night. The concierge was very helpful and helped get me tickets to see a play on broadway one night and the room service menu provided excellent alternatives for the couple nights when I didn't feel like going out to eat. The price was also pretty reasonable given the fact that this was an ultra high end hotel in midtown and was walking distance to a lot of big points in the city like rockafeller center and central park. This was by far one of the best hotels Ive stayed in and I plan on staying here again in October when I return to NYC.

High quality, even for NYC. This hotel has amazing service and beautiful rooms. We went for my birthday weekend and it was wonderful. They made the room up with decorations and a cake. It was quite spectacular. The view of the corner suite was very nice; Looked over 6th and 57th. The room was freshened up at least two times per day. They refilled the complimentary waters as well. Can't say enough good from the doorman to the complimentary toiletries (replaced for almost every shower) Thank you Quin for a fabulous birthday experience.

Stayed here for two nights in January and got a great deal via the Hopper app. It's a grate location being only two blocks from Central Park Very trendy and rooms have state of the art technology with everything key pad controlled Very comfortable Would of had 5 stars but I had to ask for a toothbrush 3 Times Recommend it and I would go back again

Right off the 57th & 6th corner, just away from across from Carnegie Hall, Russian Tea Room, and Rue 57. Old charm of building on outside very fresh on the inside. Sparse space in lobby but nice art books to look at and tea & cookies for while you peruse them. (Guests only) rooms are functional but comfortable with a touch of class & individuality/character (art/mini contents/see below) In room: Nespresso Fresh bath products Efficient, clean, soothing bathroom, small but neutral colors and rain shower with wand 2 queen beds (our choice/ other options probs) Tablet on bedside that controls the lights, air, etc Buddies with Bergdorf - in room BG shopping Yummy provisions fridge and local goods in gifts and fun spluges in room cabinet Robes (ok. If you're a robe geek bring yours) Artist designed screensaver /umbrella/ hall work (nice!!!) Great lobby art coffee table books. Could spend a few hours there Lobby tea/coffee biscotti & computers - full wall Blek the Rat Elevators slow n wonky Pro tips: Dim the tablet that thing is bright at night Not Super: Loud heater/ hard to get room temp right Bathroom echoey for quiet morn if someone sleeping Needs more hooks in bathroom (robe takes the 1) Very nice very new- wonder what it will be like in 9 more months. RECOMMEND.

The hype around the Quin is everywhere. As a result my expectations were set pretty high. The hotel is small and I personally prefer that. We were on the move while in NYC and having a conveniently located hotel with easy access to our room was wonderful. However service was nearly non existent. Having stayed in a few other 5 star places I have something to compare to and this experience didn't measure up. We used UBer a few times and while I don't expect the door man to recognize that a car parked in front of the hotel is automatically a guest, I do expect that I'd be consistently greeted and have the door opened for me. This didn't happen. While the room was very nice, details weren't taken care of. The lamp fixtures were askew, the shower head nozzles needed to be cleaned, I couldn't figure out how to turn on the desk lamp to save my life. Some of the items listed on the mini bar menu weren't stocked, etc. Overall, I didn't leave there feeling valued as a guest. We also stayed at the W Hoboken and the Marriott Marquis during our trip. Honestly out of the three hotels, we were treated the best at the W.

My husband and I just had a fabulous 5 night stay at the Quin, celebrating his 40th birthday! I picked this hotel based off of reviews, location and price and I could not have been happier! We were upgraded to a premiere suite on the 16th floor with a view of Central Park! Within 30 mins of checking into our room, we were pleasantly surprised with chilled champagne delivered to our room for my husband's birthday! Wow! The staff, the decor, the cleanliness, the location, the delicious flavored water upon entering after a long day of sightseeing, all of it...FANTASTIC! Only one bummer was that the front of the hotel was being worked on so there was scaffolding but we seemed to notice that a lot of the buildings were under construction. This did not cause any problems or noise so it definitely didn't effect my review! I would for sure stay here again!!!

I stayed at the Quin in September for three nights and absolutely loved it. The amazing location alone warrants 5 stars, but it's also one of the nicest hotels that I've visited throughout the world. Awesome front desk service as was everyone else on staff I dealt with. I wrote a separate review of the excellent adjoining restaurant, the Wayfarer. Super comfortable bed and a sweet little tablet device to control the lights, blinds, music, etc. (see pics) The shower is exquisite with an interesting ledge that with the right traveling companion and a little imagination could be quite memorable. (See bathroom pics) Whether you're a bon vivant or just a business traveller with a generous budget, the Quin is the place to stay in Manhattan. Hope to see you next year!

Excellent experience, I mean excellent. Room was extremely clean and maintained very well, staff was extremely friendly and hotel was spotless. They seem to take an extra step others do not. One morning I was running late.. upon returning to the room, it was spotless and room service went to so far as to neatly organize my razor blade, cologne, ect by the sink (which I left rather hastily unorganized due to a morning rush). This impressed me as they even look after the little things! The room was very comfortable, electronic controls for the lights + shades plus felt a bit luxurious. Bathroom and shower were spotless and very comfortable, definitely not low end grunge. Downstairs a great place to eat and socialize.. again with more friendly service. Close to the subway and only two blocks or so south of Central Park. Front desk and doormen were stellar and extremely helpful. I left with a very fond experience and enjoyed my stay very much.

Stayed here for a conference, which was located at a different hotel. It is quaint and generally quiet. We were initially scheduled for a "superior" room but were told on check in that we were given a "free upgrade to a deluxe." Unfortunately, it was a significant downgrade as the room was literally half the advertised 325 sf, which made it difficult to enjoy. With feedback to the desk, we were moved to a new room which was very comfortable and as advertised. The bed was a bit soft for our taste, but adequate. The electronics in the room were a nice feature and allowed for a no confusion selection of when you wanted your room cleaned or wanted privacy without finding and using a door hanging placard. The cleaning service was great, timely and consistent. The bathroom was reasonable although the amount of counter space for toiletries was tight The location of the hotel could not be beat as it's very near Central Park, shopping (e.g. 5th Ave) and theatre district. Update: received updated bill via email with a last minute nonsensical $8.71 "provision charge" for a bottle of sparkling water. We never touched the cabinet as Duane Reade is right across the street. Emailed hotel and never received a reply. They are definitely slimy! I had booked another stay with them but have since canceled it after these things just keep adding up. Beware!

My boyfriend and I decided to have a "staycation" for Valentine's weekend. We found this amazing hotel on "hotels.com" and decided to book splurge and book this hotel. Our stay at the Quin was amazing. It started off amazing and ended amazing. I am so pleased with every aspect of this hotel. We will definitely come back again. Upon arrival, the doorman opened the door and greeted us inside. The lobby is beautiful, filled with artwork and smells amazing (weird fact, I know) when you walk in you'll notice on the left, the Quin's restaurant "the Wayfarer" which is an amazing restaurant. I shall get to that later. The receptionist was very kind. She assisted us, and gave us our room keys and we were on our way. We decided not to use the luggage service since we only had one suitcase. When we entered our room (which was a kind deluxe) & boy, was I exited. The room was amazing, everything down to the small details, including the toilet paper was immaculate. Not only was our room amazing, but so was our view was amazing as well (I requested a high floor room for the view). That night we ordered room service and it came in a short time and let me say, the food is amazing. Totally worth your money. Since my boyfriend and I live in the city, we didn't do much adventuring. We made the most of the hotel room and pretty much stayed inside the whole time (excluding the occasional runs to Duane Reade, which is very convent). The mini bar and "snack drawer" was amazing as well, it has numerous chooses of alcoholic/ non-alcoholic beverages and various choices of snacks. The rest of the day's was spent inside (closing and opening the blinds with the remote control on your bedside) the bed is so comfortable. We left a couple times just so we could do turn-down service. Also!!!! Something that I enjoyed VERY much is the fact that the hotels "do not disturb" feature is all digital! You just push the "privacy please" button on your remote control (by your beside) and that turns the digital display on the outside (pictured) red! Another thing that I loved is each room has it's own doorbell! All in all, we loved our stay at the Quin, and yes. We will most definitely stay here again! I recommend for everyone who's considering this amazing hotel to stay here! It's completely worth the money. Everything is more than exceptional!

One star, because it was required!!! This was our second visit to this hotel. We enjoyed the first stay and knew we wanted to stay here again. This hotel cannot be reliable. Here are the facts: September 7, 2019, called and made reservations for a 3-night weekend in late November, 2 adjoining rooms. Checking in at about 1:30 AM, we were told the reservation was made the night before, and we could not have rooms on the same floor. No apologies, total rudeness. We were Ok with the full-blown construction, with tap, tap, tap on the windows, but the service, with the exceptions of doormen was equivalent to a Motel 6 (no offense to Motel 6, but with what we were paying, we did expect more). We will never stay here again, or have a good word to say about this hotel. We did find out the hotel had changed ownership. The difference was night and day. Be forewarned, do NOT stay at this hotel.