Hilton Garden Inn New York/Staten Island

The whole organization is focused, professional, capable and reliable. Lots of examples can be shared, but mine is worth hearing. I lost my wallet there. 2 hours after I left, I called the front desk. They confirmed my wallet had been found and returned to the front desk. I asked if any cash was left. The person asked me to hold and counted the cash. He confirmed that my wallet had been found, returned and had my cash and identification intact. I am embarrassed that I let my wallet fall out of my coat and didn't notice until 2 hours had passed. I was pleased and very grateful to the young man who found and returned my wallet. Beyond this, the food, service and environment are top tier. Thanks to the owner and management for the exemplary quality that only comes from those who understand it and dedicate resources to assure it. Thanks even more to the employees who deliver top quality products and services to their guests. If you stay in Staten Island, this is the best hotel available!

We stayed here over Thanksgiving, and it will definitely be our first and last visit. We booked a double queen suite on the second floor, but the experience fell far short of expectations. While the room was clean, it was dark, outdated, and uninviting—a far cry from the quality one might expect at this price point. The fixtures were visibly rusted, including the toilet flusher, and the overall design gave off a "landlord special" vibe. The bathroom lacked a ventilation fan, which made it uncomfortable, and the paint on the bathroom door was visibly streaked from a sloppy paint job. To make matters worse, the soap dispensers for both hand soap and shampoo were empty when we arrived late at night around 10 PM. The room also lacked a safe, and for a party of three, we were only provided two towels. Getting additional towels (on a Wednesday) took an unreasonable amount of time. The single functional elevator felt unreliable, adding to the frustration. On top of all this, the hotel charged an extra fee per person per night for breakfast, which was absurd given the already exorbitant cost of this outdated property. There was also a very noisy contraption outside of our window. I have absolutely no idea what it was, but it was enormous and looked like foil wrapped tubing for something. This hotel does not live up to its price tag or reputation and left much to be desired.

I had a great experience staying at the hotel from check in to assisting with my reservations to late check out. All in all a really great experience. I would definitely come back. I had a fridge and a microwave and that made a world of a difference in my stay. Great spacious rooms and close to the mall

Excellent experience, we cannot say enough wonderful things about the folks at the Hilton in Staten Island! A special shout out to Rachel at the front desk for her exemplary kindness and Jimmy the manager in Lorenzo’s! Both of them went above and beyond to make myself, my husband and toddler feel welcomed! They are top tier 🩷 (Also, the cleanliness, safety (of the hotel and location) and decorations for the holiday season were sublime! Thank you for a wonderful stay 🩷

Positive: The restaurant was nice. I only ate there once, but the workers were very courteous. The menu pricing wasn't to bad. Negative: I set up to have my room cleaned at least twice while I was there but no one ever knocked on my door for room service. I was out the majority of the time, so they could have at least emptied the trash. I finally ask for clean towels.

Thank you for another great stay. Comfortable beds and pillows. Such an awesome staff. Special thanks to Mr & Mrs Nicotra for always being so kind. Also, Carlann, Samantha F. Ryan, Jimmy, Jakob and the many others who make your stay memorable. |Thank you:)|Tina Filipowicz, Valerie Parmigiani and family|July, 2023 & November, 2024

We had a great stay! A very convenient location. The room was very clean and we had no issues through out the stay. Regina at the front desk and the other staff members were stellar and truly went above and beyond to help us out with luggage and our stay. I would definitely recommend this location!

A few weeks ago, my wife and I spent five nights at the Hilton Garden Inn in Staten Island, NY. To say we were disappointed would be a massive understatement. We were in Staten Island to see family that we haven’t seen in five years and our experience at this hotel put a real damper on our trip. We stayed here five years ago for multiple nights and we don’t remember it being this bad. ||For this recent trip in October 2024, we made our reservation six weeks in advance and specifically requested a quiet room. The email confirmation acknowledged the quiet room request. Upon checking in, we were given a room adjacent to a service elevator which was literally just a few feet from our door. (See photo.) On the other side of our room, just around the corner, there were two elevators leading up to a ballroom. Across the hall from our room was a linen closet which turned out to be quite actively used. Immediately after seeing the room, we tried to call the desk but the in-room phone did not work. So, we went down to the front desk where we were told no other rooms were available for the room type we reserved. The desk clerk simply, matter-of-factly handed me the hotel manager’s business card if we wanted to lodge a complaint. When we got back to the room, we were able to get the phone working my unplugging it and plugging it back in a few times and jiggling the wires.||Throughout our stay, we heard rumbling from service carts rolling on and off elevators and doors banging closed in addition to employees communicating via radios. On Saturday night, a party was hosted in the ballroom above us and the loud pounding music was so intense we could feel the vibrations. The blasting music lasted until after 11pm. Earlier that evening, when I asked the desk clerk on duty how long the music might last, she said it would go until 11 and then informed me that, in the future, we would be better off staying at the hotel across the parking lot since they don’t book parties. ||The noise factor alone was enough to make our five-night stay pretty miserable but I haven’t even gotten to the disgusting condition of the room… ||The first thing we noticed was a dirty cushioned chair. (See photo.) The cushion you sit on looked like it had been replaced but the backrest and arms of the chair were filthy. It was gross. We never sat in that chair. I then I noticed that that chair was jammed up against the wall and curtains so I tried to move it out a few inches. As I did so, the floor lamp started to fall down – the back of the filthy chair was holding up the wobbly floor lamp. (See photo.) I had to push the chair back to its original position so the floor lamp would not tip over and crash to the floor. ||The closet area was missing a clothes hanger rod (see photo) and the desk in the room was so shaky we thought it was going to collapse if we leaned on it too heavily. The edge of the desk was so worn the finish was missing on the entire front edge. (See photo.) We reported these issues to the front desk right after we checked in and a maintenance person was dispatched pretty quickly which we appreciated. However, while he was able to tighten the legs on the desk to stabilize it, he was unable to find a replacement for the missing clothes hanger rod in the closet area. ||The carpet had a black stain in the middle of the room. (See photo.) ||The shelves in the closet area were covered in dust. (See photo.) It was very apparent they had not been cleaned in quite some time. I wiped them down myself. They were filthy.||Regarding the bathroom, the floor was sticky throughout and the large framed picture mounted on the bathroom wall had stains at the top and bottom of the picture. There was no towel rack anywhere near the shower/tub and the toilet paper holder had apparently been relocated but the holes in the wall at the original location were never repaired.||Upon entering the room, the light switch plate was missing a screw. (See photo.) I acknowledge that this is not a major issue but when considering all of the other problems in this room, it was another indicator that this room was NOT well maintained. It was in terrible condition. ||Management’s response to some other negative online reviews is “the hotel is undergoing a refresh” but if someone is spending over $1,000 to stay there, this particular room should not have been assigned. It should have been left out of order until the sorely needed refresh is completed. ||Overall, we completely regret choosing Hilton Garden Inn Staten Island. Never again.

This is a decent hotel. It's better for leisure stays rather than for longer business stays. Being here for work we spend more time at the hotel than we would if we were on vacation. So for us, there were a few things that were inconvenient. The mini fridge is tiny and there's minimal space for much. There is a microwave and kuerig coffee maker. Nothing else. The room is actually pretty spacious which was nice. Bed is pretty comfortable. I like that the shower has two shower heads. Pretty unique. It can be very loud throughout the day, housekeepers are very loud in the hallways. Guests making a lot of noise throughout the night in the hallways as well. The hotel has a restaurant, ballroom, event room and rooftop so there are events going on pretty much everyday. This could explain why there are so many loud guests at night so keep that in mind. Overall, I would recommend for leisure stays but for business it's not ideal. Also keep in mind there is no free breakfast, you have to pay for all meals. There is free parking though which is always helpful.

Beware of Deceptive Booking Practices - Hilton Staten Island, NY Beware of Deceptive Booking Practices - Hilton Staten Island, NY I am incredibly disappointed and frustrated by my recent experience attempting to book a stay at the Hilton in Staten Island, NY. Traveling for a funeral, I specifically searched for Hilton's official website, avoiding third-party booking sites or deceptive links. The site I used appeared legitimate--it displayed Hilton's branding, room images, and seemed no different from previous direct bookings I've made. Unfortunately, I made an error with my dates and called the phone number listed to correct it, assuming I was speaking directly with Hilton. Instead, I was connected to Priceline--without any clear indication that I had booked through a third party. I was informed that my reservation was non-refundable, and despite my willingness to simply adjust the dates (not cancel outright), I was being charged over $900 whether I stayed or not. At no point in my booking process did I knowingly choose Priceline, nor was it obvious that I was dealing with a third party. Hilton's name and images were all over the site, making it indistinguishable from booking directly with them. To make matters worse, when I contacted Hilton directly using the number listed on the Better Business Bureau (BBB) site, their staff acknowledged seeing my canceled reservation but refused to assist in any way. The manager at this location refused to even get on the phone with me. Instead, she told the front desk clerk to tell me to call my bank to see if they could help. I was polite but obviously frustrated--there is no reason to be cruel. She simply would not speak to me. This means Hilton knowingly aligns itself with these deceptive business practices, allowing customers to be misled into booking through third parties who enforce rigid, predatory policies. This is an absolute consumer protection concern. On top of grieving and traveling for a funeral, I am now out $900 for absolutely nothing and left with a huge hassle during an already difficult time. Hilton has made it clear they do not value their customers, and I will never bother them with my business again. If you are booking a Hilton stay, triple-check that you are on the official Hilton website and do NOT trust the phone number or links listed on Google or third-party search results. The lack of accountability and customer service is unacceptable for a major hotel chain, and I urge others to be extremely cautious.

Hilton Garden is living on and reviews that were very good years ago but not now! The room was old and needs to be updated, wallpaper falling of the walls, dirty rugs- not even vacuumed, bad lighting in bathroom, and overall bad ... Don't eat here....food is awful and expensive- $16 for 4 shrimp cocktail..crazy

We have stayed at this hotel as well as the sister hotel nearby, which is the Hilton and I am very disappointed in the upper management not properly inspecting these rooms or following up with their workers. I have pointed out many times of many deficiencies and yet they continue to allow the two best hotels on Staten Island to fall into despair .

This hotel is disgusting. They're doing renovations on the floor above me all day banging drilling hammering couldn't sleep every time I asked for the supervisor or manager. They never here the food is over. The staff is rude. If you stay someplace else, I advise that you do.

Clean room, friendly staff, working coffee pot with nice little creamer cups. Accommodated early check-in and late checkout within reason at no charge. A little confusing to find within the complex but just keep following the signs. No complaints re hotel and one of the more reasonably priced on SI. Restaurant pricey and measly pasta dish, (really? A few more pieces too expensive?) but omelet a good value, both on the prix fixe lunch menu. Not bad and convenient.

Disgusting. Dirty filthy smelly rugs, I couldn't take my shoes off, coffee was cold every day. No one came to clean the room, had to ask for towels, their key card machine was down. The staff on duty for breakfast was nasty. Every day was a different story, none good. Not the Hilton I remember.... This was my last stay.

Hampton Inn on Staten Island is a horrible place to stay. No room service. Front end manager and Housekeeping supervisor not interested in a customer's complaint. They become nasty and biligerent. No Housekeeping no stay.

Dear Kimberly Strano /The Nicotra Group: I hope this message finds you well. I am writing to express my extreme dissatisfaction with the lack of a satisfactory response to my previous emails dated September 27, 2023, and September 11, 2023. Despite my efforts to communicate my concerns and provide you with an opportunity to address them professionally, in a substantial manner, I have received nothing but silence. To provide further context, during our recent stay at your Hilton Garden Inn property, my family of four encountered several issues, including problems with parking, where there is no parking during the weekends because priority parking is only given to venue rentals for weddings, bar mitz·vahs, etc. Hotel guests are then asked to park away in "next door hotels parking" or "on the street", breakfast "buffet" is very expensive provided with cheap and overcooked and or burnt food in return, and room and bathroom conditions with mold presence and bathroom doors that self shut and are hard to open or close because they are malfunctioning are given a blind eye by front desk staff. We were dismayed to experience these issues, particularly given our understanding of Hilton's commitment to guest satisfaction as outlined in the Hilton Garden Inn PROMISE. We were asked to sign and acknowledge a Hilton's "We Pride Ourselves on Guest Satisfaction" form, which clearly outlines the hotel's registered guest expectations regarding no smoking, no parties, no noise, cash-paying guests, check-in/out policies, and the lost and found procedure. We understand the importance of adhering to these policies, and we took them seriously during our stay. However, our experience fell far short of the standards set forth in the Hilton Garden Inn PROMISE. We did not feel that our stay was better and brighter, nor did we believe that the Hilton Garden Inn made it right, yet. We documented our stay failures with pictures. I must also reiterate my family dissatisfaction with the offered Be My Guest Certificate as compensation, without any details about its cost, or about the what, when, where, how would this option work, in written. This option does not adequately address the problems we faced during our stay, nor does it instil confidence in us that our concerns are being taken seriously. We believe our family's negative experience is emblematic of a broader issue that warrants more thorough attention. Your failure to acknowledge or respond to our legitimate grievances, combined with the inadequacy in principle of the offered compensation, is not only unprofessional but also a direct violation of your responsibility as a service provider. As guests who have chosen to stay at your Hilton Garden Inn property, we expected a timely and meaningful response to our concerns. We insist on an immediate and substantive response to this email. We require a clear and detailed plan for addressing our concerns, including a timeline for resolution. Failure to provide this information will leave us with no choice but to explore all available avenues to protect our rights as consumers. Please understand that this is not a course of action we take lightly, but it is one we are prepared to pursue to seek a just resolution to this matter. We also expect to receive your response no later than 48 hours from the time of this review, dated October 13, 2023. We trust that you will act responsibly and promptly to rectify this situation before it escalates further. Your commitment to resolving this matter in a professional and timely manner is critical in preserving our trust in the Hilton brand. Sincerely, AM

Wow, where do I start ... my reservation was for a suite ... we arrived early and I had requested early check in ... we got to the hotel around 10am and we didn't get into "a" room until 4pm only to find out that we were put in the wrong room ... definitely not a suite. This caused so much stress after a long day of travel ... Once in the room I was so grossed out by the carpet, there were stains EVERYWHERE! I struggled with walking around without my shoes on. The sofa bed was a joke, that mattress was absolutely the worse experience, needless to say we simply closed the sofa bed and slept on the sofa pillows, oh by the way were different sizes ... and stained. The topping on the cake was the bathroom, there was not other way to explain it ... it was such a disappointment. The chrome in the shower was rusted ... draped a shirt over the shower rods to all the steam to remove the wrinkles only to find rust stains that oh, by the way ruined my silk top and resulted me in wearing the same outfit as the night before. I will say this has been the worst experience I have ever had at what I thought was a top notch hotel provider. After my stay, litterly on my way to the airport this morning I find out that the hotel is under construction and there are rooms that have been updated, for example on the 4th floor. What about the 6th floor, the suites, the rooms that cost the most, why would you risk such a negative experience for anyone. I just finished reading the reviews for this location and OMG ... what a tough lesson learned, I should have read the reviews before booking the hotel

Stayed un the Classical Room on our wedding night and the room was LARGE, similar to a bridal suite, enough room for my groomsmen and I to get dressed. Two bathrooms and a shower with two showering heads marge enough for two. Staff was great allowing me to check in extremely early which helped me out greatly. The only issues were the telephone in the room did not work and wifi was unable to connect.

Update they tried emailing me with a special deal I check the rates on the Hilton website they were offering my a rate 10 dollar higher then they had posted on the website and said the room I booked was available but when I looked online the room was available and they tried offering me a 2 queen room when I had the king suite horrible horrible horrible

The credit card authorization form protocol is so freaking outdated. You're telling me I can buy a house and close on a $1M house with a Docusign paperless process but I can't use a credit card for a trip unless I physically present it??? Anyway on to the room my family experienced. There was no exhaust fan in the bathroom, the plugs were hanging out of the walls with exposed wires, the sliding glass window had no screen/safety on it. Just terrible. The curtain was chintzy and didn't keep the sun out so my family was awakened at 5:30 am. Then I go to call Hilton Honors to complain and they can't find my account number in their automated system so I can't speak to a person. Just horrible.

As I write this review at 1:55am in my circa 1960's suite @hiltongardeninnnewyork in Staten Island. I have been kept awake for the last 3 hours by non stop loud talking and yelling from neighboring rooms. Apparently noise ordinances do not apply at the Staten Island establishment. I will be calling my CC company to stop payment for sure. There are few choices on Staten Island when it comes to hotels but I believe sleeping in my car would have been a better option. Regards, Sleepless in Staten Island

Come on Hilton you can do better than this. If you have to replace a curtain panels. Lamp shades are not expensive. We know the floor was not vacuumed because we found 56 cents on the floor.

I had a wonderful experience at this hotel. I was on a business trip and I did not know the area. I ate at the hotel restaurant daily and I was never bored with the menu. Javi and Jimmy were welcoming every time I walked through the dining room doors. Javi had my glass of wine ready at night and Jimmy had my breakfast needs met in the morning. Eric (I think that's his name) made one the best omelets that I've ever eaten. My room was a little dated but it was clean. The General Manager made herself present and was engaged with the guests. Great team!

I had a few issues with this place First the key fob card wasn't working properly. It took like 5 tries every time to get it to open. That's kind of annoying . Secondly bruh, they charge for wifi . Seriously ? It's like on an airplane , they give you basic wifi no frills, but if you want to stream videos or whatever it's $4.99 a day. That's a ripoff. Lastly the pillows. They sucked . Little mini flat pillows , hardly acceptable for a normal size head much less my gigantic head. I woke up with a stiff neck .

Stayed one night. The room was nice, clean and spacious. Restaurant on premises. Good location.

The outside inside and restaurant are very beautiful. However the room it was very outdated wallpaper and the bathroom was peeling paint chips on the floor and nicks in the furniture. The TV was very small probably be about a 20 inch which could barely see from the chair and the Internet kept cutting in and out every five minutes, and had to keep restarting your computer. Also, the restaurant was nothing to write home about the advertisements for this place being excellent for me was mediocre at best

We have stayed at this hotel a dozen times and have NEVER been satisfied. We are Hilton Honors members and book a suite (plus an extra room sometimes) every time we come and NEVER get any kind of special treatment as regular customers. We decided to give the hotel one last chance and it was the worst ever! Instead of a suite they gave us the bridal suite (a room with multiple makeup stations set up for bridal party preparation) plus the air conditioner was broken. The hotel was sold out and we had to stay in the room. The next day I spoke with the hotel manager who assured me we would be getting VIP treatment from now on. We returned after being out all day to an uncleaned room and a STILL broken AC unit AFTER BEING TOLD THIS WOULD ALL BE TAKEN CARE OF!! THIS PLACE SUUUUUUCKS AND WE WILL NEVER BE BACK HERE AGAIN!!! AVOID AT ALL COSTS!

If we could give this hotel zero stars we would. I selected this hotel for my parents, believing it to be the best hotel on the island. If that's the case, I'm petrified to see the others. This was a drug infested, disgusting, smoke filled hotel complete with maskless, rude and loud individuals that were paying nothing to stay there. Yet, they were charging guests 200 a night. My parents are still being ignored by the manager months later to discuss their issues. I am a long time Hilton member, and the next step is to take it to corporate which I am doing. DO NOT STAY HERE.

The smell of cigarettes is overwhelming in the hall and vents makes one stop to ask is this not a smoke free hotel.. If you're in need of a sleepless night this is your hotel. I spent one night at this location right off the highway makes one feel as if you're sleeping in the parking lot.. can I say never. I'm addition bot having my car towed from the guest parking lot without anyone asking informing of this. Staff pretty friendly otherwise I will stop there.

The staff at the hotel was extremely helpful and courteous. They went way above and beyond in making my stay as trouble-free as possible. The room was larger than I expected, and the amenities were great. The bar and restaurant were exceptional! Would definitely stay there again.

Do not stay here if you need quite , they have parties and do not care music coming from the ballroom downstairs, the d.j is making my room shake and it is close to midnight !!! Called the front seat they told me the party is over at 11 ..now someone else told me 12...this is abuse !!!

I needed to get out of Brooklyn for a few days and so I drove to Staten Island. I booked a room on Priceline and for $149 night this is the best deal in NYC. The hotel has a large parking lot. Check in was a breeze. The room was spotless and well stocked. I had more than enough towels, soap, shampoo and skin cream than I needed. There was an iron and a hair dryer. The hotel has a business center and a fitness room. My only complaint was the small screen TV. I'm not sure where the complaints that other review are talking about are coming from.

A nice venue for a wedding... Stayed overnight celebrating the nuptials of a dear friend's daughter. We started with the cocktail hour at Above a rooftop lounge with a outdoor patio that had fire pits. Very nice views on a beautiful fall like night. Service was impeccable all the way through the ballroom festivities. Apparently there are several options for that special day. 3 were going on simultaneously at different locations at the hotel. We got a complimentary upgrade for our room (yeah) to a King sized Suite on the 6th floor. Although the furnishings were a little dated it also had a pullout couch if needed. The room was spotless and had all the amenities that one would need for a overnight stay. Capped off our celebration with a breakfast downstairs in the Italian Restaurant in the lobby area. Certainly a nicer stay than my last Hilton experience. Now this was more like the brand name. It's the first brand hotel that was built on Staten Island many years ago. Offering up complimentary shuttle to Newark Airport & the ferry upon request.

Worst hotel I've ever stayed in. Music blasting from their ballroom venue past 11:30 PM literally causing my window to vibrate and unable to get sleep as a result. Walls paper thin, furniture damaged/outdated, bathroom fixtures rusted and wall paper peeling. Hilton should be ashamed.

Amazing hotel the Resturant has delish everything breakfast , lunch, dinner, & brunch staff is very friendly the owners are such lovely people

Stayed here for 4 days in early June. Room was small and bathroom had water leaks and very outdated. Coffee machine was temperamental. My rental car was vandalized in the parking lot and left unusable. Lack of security in a hotel is unconscionable and destroyed my stay in NY. Never coming back here. The management was totally unmoved when I needed help. Did I say I'm never coming back. Find a real hotel if you want to stay on Staten Island.

Hotel is the worst I have stayed at in a while. Screaming DJS and loud bass from events downstairs makes it impossible to even hear your tv in your room when it is working which is unavailable daily. Stay at a Marriott and get some rest. Smallest tv I have ever seen in a hotel room as well.

Along with the Hampton Inn adjacent to this hotel, this is the desirable lodging location on Staten Island. The facilities are relatively new and good, the surrounding area has nice walkways and artwork, along with other professional buildings within the same complex. Check out the building next to the Hilton Garden Inn to see the indoor-outdoor sculpture of the dog barking at the postal worker. There is also a piece of the WTC from 9/11 on display. Take a peek at the Wedding Pavilion they have, regardless of marital status. It's just a sight worth seeing, and you may even come upon a deer there. We had some minor inconveniences during our stay most likely trip due to strained staffing. That's what keeps it from getting a 5, but it does deserve a 4+.

Coming from Virginia , 6/17/23,this is one of the worst hotels I have experienced! My daughter took pictures which I will send after posting this review for a suite with 2 queen beds and a pull out sofa. 1. There was an odor of pot throughout. One would think reserving a non-smoking room that this would not be an issue especially if you had respiratory compromise. 2. Carpet appeared dirty and stained. Behind both headboards of both beds there was dirt and bug remains. Obviously do not vacuum or clean under the beds. 3. I wiped the bathroom floor with Lysol wipes upon arrival and all the wipes were black with dirt. 4. The shower curtain was bowed because the plates holding the shower curtain onto the wall was were coming out of the wall and "someone" stuck tissue paper to support the plates I believe this would be an infection control issue.The shower curtain ,as a result, did not close all the way causing water to leak onto the floor while taking a shower. 5. For a room suppposedly up to 6 people there was minimal toiletry supplies and garbage disposal. 6 The television was not what you would expect for the price of the room. 7. The beds were not comfortable at all and the pillows flat as a pancake. This is the very first time in my life I have ever been dissatisfied with a hotel. Had it not been for the holiday weekend, the busy month of June and coming a long distance, I would have checked out and found something else. So this is a "heads up" to find some other establishment if you need accommodations on Staten Island! Good luck!

False Advertising: No Pool I stayed there a week and had wineglasses disappear after housekeeping cleaned the room, but didn't bother to vacuum. After trying to get a response from management and housekeeping 3 different times I resorted to contacting Hilton Honors last week. Then I waited from Friday until today, Wednesday, for any answer. When I got in touch they apologized for SI HGI not contacting me and said they're sending a "gift card." I asked and found out that's a Hilton card so no reimbursement for my lost glasses, or complaint that I paid top dollar for a room with a pool that wasn't available ( and probably still isn't although they continue to FALSELY advertise that they have one.) There are paper cups, no glasses, in the room. You're in the middle of nowhere, other than the expressway, and besides Lorenzo's on premises there's no place to go without a car. Their lounge Above isn't open in general and when it was on Saturday it was only for the bridal party that was celebrating there. Another misleading "amenity" that doesn't really exist. While I was there the lobby was under renovation and a big inconvenient mess, basically unusable for 5 out of 7 days there. The pool was closed when I arrived, in July, supposedly for renovation but was still closed when the renovations in the lobby were complete. For the price of $250 a night there are very limited amenities and you are in the middle of nowhere and need to have a car. Beware and if you want a pool, real glasses, or responsive management try elsewhere.

Joshua at the front desk during night shift was beyond helpful when it came to our needs at the end of the night. Honestly, he's the reason we would return because of how generous and helpful he was. Thank you Joshua for making our stay one to remember!

This experience was just short of a nightmare. We bought the snooze n cruise package, and my mom was flying into Newark to meet us at the hotel. When we'd called to make the reservation, I'd specifically asked what she needed to do to get a shuttle from the airport and was told that they'd send one when she arrived as long as she called. Long story short, she arrived at 4:30, called for a shuttle, and was told by the front desk that she had needed to make a reservation in advance and that the next available shuttle was at 8:30. They said that the hotel wasn't responsible for the inaccurate information that was given to us by headquarters. They refused to pay for a cab to the hotel because their solution was to make an 80-year-old woman wait by herself at the airport for four hours. I spoke to two different managers who gave me the same spiel. So incredibly irresponsible of them to put her in that position. On the way back, we waited at the cruise ship terminal for 25 minutes after the scheduled time. This was in the middle of February, and they don't let you wait inside, so again, my 80-yr-old mom was treated poorly. Never again.

Disgusting. Dirty. Worn Out. Bug infested. Smelly. Moldy. Hotel. Hilton brand should be ashamed to have its name on this hotel.

We decided to book this hotel last minute because we was exhausted from our flight and needed to rest. We stood here before one summer so I knew I wanted to return. We called around 11:00pm and requested a room and spoke to an employee named nicki, she was very friendly and soft spoken and was able not only to accommodate us to a room at a good price but also our service dog. When we arrived we checked in with nicki and check-in was thankfully quick. The room was spotless the beds was comfy and I loved that the bathroom provided us with neutrogena hair and body products. For breakfast the hotel serves a buffet style breakfast for a reasonable price and yes its cooked while you wait. Last but not least the staff was kind and playful to my dog milo and for that reason I felt comfortable and I will return.

Usually this has been a great hotel on the island as it has been the only show in town. last two stays have been difficult with my last one being the worse. Upon arrival no gift bag with water as hilton members usually get. Checked in quick as i had an event to attend. Upon leaving for event I notice a finger nail on one of the beds (two beds in room for one night stay). Did nothing that moment as I needed to get to event. Upon my return stop by desk for water before heading to my room for a price of $3.50. Returned to my room to find sink dirty which I did not notice upon check in. Check out dropped off receipt from water last night with finger nail wrap up for front desk manager. No manager so left it with front desk. Contact Hilton about experience for which they give you points and contact hotel of stay. It has been now over a month no contact from hotel. Understand services can't be great all. No quality assurance follow up is unacceptable and just leaves us believing the business does not care. Will look at hotel down block on my next stay.

This hotel may have been a gem ten years ago but now it's old and in need of a serious face lift. Where should I start. First the room was musty and with a mildew smell. The bathroom looked as if a child tried to caulk the tile. The rust mark that ran down the wall from the metal handle in the shower. Running out of hot water while taking a shower. The carpet was so filthy I had to wear socks all the time. I have stayed in my share of hotels and I was appalled. You say well why didn't you leave. Well there is only two hotels on Staten Island and we thought this was the better choice. Boy we're we mistaken. For the price and the Hilton name I feel like this was a cruel joke

I am a techie and proud LOL...I love that I can from the app on my phone pick my room number and location to Hilton Garden hotels :) I have stayed here many times and have always felt welcomed, the rooms are very clean...and my number one reason is that there is a free - yes free shuttle to the hotel from Newark airport and from the hotel to the Staten Island ferry...The staff is always welcoming helpful and understanding!!! I always request early check-in and late check-out. The fitness center is decent and the indoor pool stays very clean...I was very disappointed that breakfast was not included, but you can ask nicely for a complimentary breakfast pass to the restaurant and bar/lounge on location. Please be mindful that there is a Night club on site so be sure when checking in that you ask for a room as far away from the night club as possible.

Very surprised & disappointed. For all the hype about the hotel & the Nicotras, I was really expecting more. If this is the "best hotel on Staten Island", I'd hate to see the 2nd best. The room obviously hadn't been vacuumed, there were dirt & other junk on the floor. The ceiling was cracked in several places and the view from our window overlooked the loading dock with trucks and storage containers (although several were painted bright colors). The front desk clerk was friendly enough but the lobby smelled of weed. You know it's bad when your kids notice it. We had a friend meet us at the hotel at 9pm for a drink only to find out the bar wasn't open and the place was empty. What hotel bar closes at 9pm? Since there's NOTHING around the hotel (and i mean nothing) we ended up sitting in our room talking rather than sitting at a hotel bar. It's the bar (& hotel's) loss. We would have spent a few bucks more (ok a lot more) at the hotel bar if we could. The hotel towels were extremely small. It was like trying to dry off with a washcloth. I've never seen bathroom towels that small at a hotel ever. I thought they were mistakenly given to us but was told by someone we met in the elevator that those were the real bath towels. We will stay in Woodbridge NJ next time and commute onto Staten Island. It's worth paying the toll to get a better hotel. There are pictures everywhere, including on the website, of the two Nicotras sitting on top of their bar. Perhaps the Nicotras need to do more than just sit on their bar, but actually walk around their hotels and look at the rooms every now & then.

I must say i was the worst day ...but I met joey at the front desk he. Calmed me down made me so happy I stopped. Crying and he catered to me most needs ......i will always come just for him and Javier at the bar...

It is an absolute disgrace the way we were treated at this establishment I would select zero stars but there is no option I do not know where to begin me and my friend are staying at the Hilton Garden Inn staten Island and the treatment we received from the manager on shift named Joseph from day one of check-in was horrifying Me and my friend checked in two days apart and I stayed in a suite that cost me $280 a day as my friend stayed in a room that cost him $170 a day we received absolutely no room service meaning nobody clean the room the whole time we were there I reported it to the front desk multiple times there was a young lady with pink hair working there and she told me she apologized and she would have them do it the next day but it was never done over and over again I stayed there for about 6 days and I did not know when I was checking out because I was in town for a funeral on what became my last day at this hotel where I was kicked out of by force having my stuff put in a garbage bag where when I left the hotel Joseph the manager that we had an argument with because he discriminated against us from day one which I believe It had to do with my name because I am Muslim I love the Hilton and I am an honor member and stayed all over the world with them and I reported the situation that happened between me and my friend and Joseph the manager of the Hilton but I received no results to put my stuff in a garbage bag where they collected all my stuff and threw my shampoo on top of my clothes took my stuff out of the closet threw everything on top of each other damaged all my goods I hope nobody has to experience what I experienced from Joseph the manager of the Hilton and the owners of this hotel should be ashamed of their self because according to Joseph he contacted the owners and they said they agree with his decision they claim that we did not follow Covid policy of putting our masks on but what Joseph feels to realize we have two different reservations when I approached him at the desk he said from day one when I checked in we didn't have our masks on which is not true because Joseph did not check me in a young lady checked me in am I followed all the policies but when Joseph was angry he decided that me and my friend did not follow covid policy and decided that he wants to terminate our stay at the Hilton and requested security when we left the hotel to bag all of our stuff and for us to call them when we're outside the hotel to handles our stuff which I don't know how that makes any sense to anybody in their right mind or for anybody to go through this Joseph had a attitude with us on separate occasions while we were at the hotel I needed to extend my room and when I came downstairs and told him the lady on the previous shift told me to get my keys remade because of the extension he told me I don't know why you would think that I'll give your new keys just because you're insisting on new keys and I'm explaining to him my keys don't work because I extended my reservation so they have to make a new reservation because I booked my first one through Priceline and he caught an attitude because he needs to be right just like this morning when he's got in an argument with my friend I had nothing to do with the situation I came downstairs to get my my new keys because I extend it again the lady at the desk was helping me and then he told me because I did not follow Covid policy and I was with my friend he's terminating both of our separate reservations and kicking us out of the hotel I hope Joseph that you read this review and you never treat anybody the way you treated us at the hotel and I hope the owners read this review and you guys learn how to treat people with good customer service this is not the first time I stay at this hotel and I've never had this experience but this is the first time I meet Joseph you might have one the fight by kicking us out but you will not When the war I will have my lawyer contact your property owner to get to the bottom of this discrimination humiliation and disrespect

Shame how this place has deteriorated. First the lobby smells like the jersey turnpike in Elizabeth, or basically sewer gas. Then, the suite had no sheets for the sofa bed, they did bring them up promptly, but the mattress was ridiculously flimsy, and the armchair was covered in stains. Also if it's a suite, why were there only TWO BATH TOWELS!!?? And there was no way to get more towels till housekeeping came in at 8 am the next morning. well EXCUSE ME but I have to go bury my mother at 9 am. I had to call 3 more times for the damn towels and finally got them at 840,. That right there is just unacceptable, and put me over the edge .There were other little things that just make this place feel no better then a seedy welfare motel, when it really was a beautiful place when it opened. And that's the shame here because I know the Nicotra family had put forth so much effort to bring a clean, respectable full service hotel to the island back in the 90s. I gave the place two stars because the girl at the front desk was very apologetic about my towel dilemma, and Javier in the bar was a delight after a long emotional day.

Do not stay at this hotel! This is our second night in a row that we could not sleep due to the noise from the Above nightclub. The walls and ceiling are literally vibrating from the noise. It's impossible to sleep or even relax in the room due to the noise. We are spending over $1500 for a five night stay and we have been completely unable to have any peace and quiet in our hotel room. The hotel is not suitable for either business travelers or families. It should not retain the Hilton brand name it doesn't meet the most minimal standards of hospitality. I'm exhausted frustrated and feel ripped off by this horrible experience.

Here for a communion party and got to say this whole building is very nice. Would love to see what the rooms are like . Tho the rates are unknown to me. The party room is big and the food was pretty good I might say. Nice place for a bash.

This is my first stay at a Hilton Garden Inn (business stay).This specific location is clean and the hotel restaurant Lorenzo's is decent small menu so there might not be an option for everyone. The reason for the 4 star review is the staff. Not once but TWICE I was ignored in mid conversation. First time when I was checking in the clerk just walked away to socialize with a co worker. The second time was again at the desk (different staff member) when I was trying to make a snack purchase the clerk looked behind me as we were speaking and she greeted a group of people and walked away offering them a drink 2-3 min she returned asked for the room # to bill the snack to again then asked if she could just bill Both my and my co workers snack to the same room... we had different rooms..

So after everything I clean the floor in between the two rugs and the washcloth I used, was BLACK no joke black I gave it to them to see ! My Daughter was going to crawl or walk bare foot ! HELL NO ! and Best of All I wasn't looking for a Handout but they took $38.43 off the Bill ? Next time if you only giving 15% after i cleaned the floor it's better nothing or just say a free night instead of looking Cheap !!! lol lol Imagine my Father knows the Owner lol lol glad their not friends lol lol all so if you stay their and they have 2 3 Wedding be ready to park far away cause their priority it seems they care about weddings guests not people that pay for a room !

It just ok The room was modern, spacious and very clean. And even of good quality in the room