Hilton Orlando Buena Vista Palace - Disney Springs Area

We stayed at the Hilton Buena Vista Palace from 12/13-12/19 and I have to start my review by saying that a majority of the people leaving 1 star reviews deeply need to check themselves and their privilege. To start, check in was smooth, quick and seamless. We got to our room, it was clean orderly. The walk to Disney Springs was easy and we loved the convenience of it! The pool area is truly one of the best in the area in my opinion, the bar and lazy river are amazing and we hot tubbed many of the nights and it wasn’t too crowded at all. New gym equipment was being delivered and installed during our stay and while I wasn’t able to use the gym unfortunately, it looked amazing and other guests were definitely using it! One thing that stood out to my husband and I was the Citrus8 cafe. They have the BEST hours especially after those long Disney days and every single person there needs a raise because they were all so pleasant. I wish I would have gotten names. The shuttles to and from all of the parks were seamless and we were so grateful to not have to pay for parking or worry about getting in and out of the park with a rental car. The drivers were so friendly and some even funny so be sure to keep cash in hand to tip them! My only con was that you can hear odd vibrations from what I can only assume to be the elevator based on others reviews. If you share a wall you can sometimes hear neighbors but I have truly experienced this in nearly all hotels. People are on vacation, including you so have courtesy but also be understanding that you are not going to get the peace and quiet of home, and if you want that, book a suite! Overall we really enjoyed our stay, the staff, the convenience of its proximity to Disney Springs, the amenities and the overall experience and would definitely recommend it for the value. If you are going to be bougie and prissy about every single little thing, then be willing to pay and stay on Disney property!

My husband and I love coming to Disney springs for the holiday shopping every year. Wow we were blown away by the friendly staff and service at the hotel. The bartenders Liam, Bill, and Vinny made sure to keep us having fun. Vinny we loved the stories and suggestions of where we should go to next. We loved the sliders BTW. The staff genuinely seemed to enjoy their jobs which can be hard to find. You never know sometimes what you may get from a hotel experience but with this one we will definitely be booking and coming back again. THANK YOU !!!

The Hotel itself is very clean. The team that works at the hotel including restaurants are very friendly. Our First room has a beautiful view of a roof displaying a modern day dirty diaper and a dirty/used bath towel, alongside cigarette butter and other frequent add-ons. I politely asked if there would be any open rooms that would be possible to move to, we were moved to an AMAZING, STUNNING, BREATH TAKING room, it really perked me up, I suffer from chronic pain and I was having a really bad flare up at that time and it just made me so happy... until I went into the restroom to freshen up, I stepped in water, I couldn't find where it was coming from because the light wasn't working. The said the wanted to move us to another room, since the didn't have anyone to fix it, my husband went down to the lobby to get that sorted out, I had to pack up out stuff AGAIN. The next room was fine. The other issue we had with this hotel is they said they were going to refund money back on our card, but the just kept taking money off our credit card, and more money, and more money!! We don't have a lot of money, the had already taken $600 too much that was to be refunded and wasn't to find out another random $159 was taken out today for God knows what. The shuttle never came to get us from MK, so the hotel was kind enough to off to reimburse us a taxi fee, but then they fought us on it. Then the gave is a hotel credit, as a "We're sorry" only to not be able to actually be able use it. They locked the funds. Needless to say, our last night on our vacation, my husband was in the lobby dealing with all this crap and trying to use the credit to put towards food for our flight home since the hotel took our cushion going home money for breakfast. I was in the room packing. Oh, we were there December 23-27, 2025... MERRY CHRISTMAS :/

While the location was good. Its right across from disney springs which was convenient. The rooms were decent pretty dated and there were little bugs in the bathroom. The toilet didnt work well my son clogged it the first night and had to have maintenance come up. After that everyone started using the public restrooms though the hotel instead of our room which was ridiculous. The pool is nice besides the fact they have sales people out there all day trying to sell.you time shares all day. When you say no they will come back 2 to 3 more time to see if you changed your mind and you have to search for a waitress because they aren't walking around. When im on vacation I'd like to relax not be harassed by sales people.or have to search for a waitress to order food and drinks. Also, they get you with resort fees and parking fees when you check in that adds to your trip. Be sure to check that to. Im a hiltons honors member but after this I may switch over to Marriott. Would I stay again?? Probably not.

I originally left a 3-star rating based on my initial stay; however, I am updating it to 5 stars after receiving a very thoughtful, courteous, and professional response from hotel leadership. The follow-up truly reflected the level of service, accountability, and care I appreciate and expect from a Hilton property. The first three paragraphs below are from my original review. The remaining paragraphs have been revised to better reflect the overall experience, including the hotel’s excellent response and service recovery. Let me start with the best part of this hotel: Sunnies, the lobby bar, and the pool/lazy river/hot tub area. Vinnie (and I believe Nick) at Sunnies were fantastic—friendly, informative, efficient, and the type of bartenders who make you think, “Maybe I should just cancel the rest of my plans and stay right here.” The drinks were consistently good. I sampled the Palace Old Fashioned, the Candy Cane Martini, and a few others for “research purposes,” of course—all delicious. The pool area was the real star of the show. It includes a hot tub, lazy river, main pool, bar (Shades), and an activity area with cornhole. Morning, noon, or night, it was my happy place—even when temperatures dipped into the mid-50s and I questioned my life choices stepping out of the water. The pool opens early (around 7 AM) and stays open until 11 PM, though the bar closes earlier—so plan ahead if you’re committed to floating the lazy river with a beverage. The staff answering the front desk phone deserve an award for speed. I’ve never had a hotel pick up and help so quickly—it almost startled me the first time. Areas that could have been improved included the lack of Diamond member acknowledgment during face-to-face interactions and the absence of the usual Diamond amenities at check-in, such as welcome recognition or water bottles. While these are relatively small details, they are meaningful to loyal guests and help establish a positive tone for the stay. Additionally, the dining experience did not fully meet expectations. Portions and flavor were modest for the price point, and the Letterpress atmosphere felt more casual than anticipated. Complimentary morning coffee was available; however, I personally preferred purchasing a hot coffee or Starbucks option. More importantly, what truly stood out was how the hotel responded to this feedback. The response I received was gracious, professional, and sincere, reinforcing why Hilton loyalty continues to matter to me. Service recovery and accountability are important, and this team demonstrated both. Because of the excellent follow-up and professionalism shown, I am happy to update my rating to 5 stars and would absolutely consider returning in the future.

The rooms are nice. Our view was really nice of the pool. The only negative is the rooms are not sound proof. The rooms surround the open lobby. There were a lot of convention people and the later it got, the louder they got because the bar and lounge are in the middle on the first floor and the sound travels up. The hotel is a great location for walking to Disney Springs. The hotel has free shuttle busses to all the parks too.

We stayed at the Palace from 11/13-11/17. Our rooms were clean and had everything we needed. We asked for more blankets, because we are blanket people, and they were delivered to our room within 5 minutes. The buses to Disney theme parks were clean and the drivers were very nice and always on time. The pool area was beautiful and easy to access. The Shades restaurant had generous portions and the food was delicious. Everyone was so nice and the hotel and grounds were beautiful. I will definitely stay here again in the future!!!

We stayed here with our son and daughter-in-law and their two kids, ages 2 and 4. We asked for adjoining rooms, which we got, but unfortunately, a large credenza blocked the door. I had to move the credenza to allow a passageway between our rooms. This was annoying. The rooms are decent, with comfortable mattresses and pillows. The bathrooms are a little outdated. We discovered after our two-night stay that they do not clean the rooms in between, for a family or two young kids. This was very inconvenient. The hotel is conveniently located next to Disney Springs. It is about a 15-minute walk along a pathway and over the bridge to Disney Springs. There are three main complexes to this hotel. We stayed in the palace Complex? This was good since it had direct access to the pool and the lagoon. There is a place to get food and drinks—just a short walk around the pool. There is a bar that is open next to the pool. There is also a large playground covered in Astroturf, which turned out to be perfect since the kids could run around and let off some steam. There is a large tic-tac-toe game and a cornhole board. This is located right next to the bar and the pool. Location-wise, this was great. The food place called Campus or Canvas 38 was very convenient. Prices are higher, but that is to be expected. There is beer and wine available as well as ready-made sandwiches. The coffee is good. One night, my wife and I decided to go to the bar for a drink. They directed us to another building, and we went to the third-floor restaurant called Letter Press. This was the first time at this hotel that I experienced almost hostile service from the bartender. When we walked into the bar, three people were leaning back against the bar with their hands in their pockets. None of them greeted us. I tried to chat with the bartender, Bill, but he was very cold. The woman at the hotel reception very cold. Indeed not a welcoming experience for us. The bartender and the person at the reception were inhospitable. This is a significant contrast to the staff at the Magic Kingdom, who were uniformly smiling and welcoming. We had breakfast last morning. When one adult gets the buffet, two kids under five get their meals free, which was a good deal. The food was good, and the service was very good. There’s a shuttle that runs regularly over to the Disney places. You can reserve one via the QR code on the card they gave us. The best places are much less expensive than other hotels. Great for kids, with a playground and a pool. If the staff in the. If the staff at the Letter press bar and the reception had worked on their customer service, it would have been a much more pleasant experience. Oh, the shuttle bus drivers were a part of your family, very friendly and accommodating.

The long and the short ... Location: Perfect. Why stay inside the Disney Resort and pay top dollar when you can walk 5 minutes to Disney Springs, the unofficial late transportation hub of the resorts? This is a great location for those without families who want access to Springs and the latest drop off of any resort bus. Vibe: There is NO real Disney magic here. Beware ... this is as souless a corporate conference center hotel as you'll find. Lots of cheer teams and business events so the lobbies are littered with 30-somethings in cheap blue suits with brown shoes and girls in $80 sparkly dresses for the post conference session drink ups. The lobby sucks ... it's basically a small area with a bar. Very little Disney theming throughout. Room choice: You do not want a room in the Island complex. It can be more private on one side but the other side faces a busy road and maintenence lots/equipmemt. The main Resort is where you want to stay, although its always crowded and the common areas feel small and cheesy. Higher floor rooms have balconies with nice views. Pool: A bright spot with a big lazy river and pool and outdoor bar. Fun for kids but lacking that Disney vibe. You could be in Daytona Beach vs. Disney. Very crowded, as to be expected. The lazy river smelled funky when we were there, like algae. Resort fees: Fuck these assholes for charging $50 resort fees and $35 parking. It's basically in the middle of nowhere and you can hop a bus from Springs to anywhere ... so their coach busses that take you to the parks are lame. Other than the pool, not sure what the resort fee of 1/4 the price of the actual room goes towards. Disney doesn't even charge resort or parking fees. Restaurants/Bars: If you are eating here vs. across the street at Springs, you are doing it wrong. The food at Costco is better and the bars feel like any bog corporate hotel. The rooms: Hello 1997 ... are you back in style? Stucco painted walls, a covered phone jack next to the toilet and those disgusting bright white flourescent lights which make the room feel like a gas station or convenience store. The single biggest mistake a hotel can make is to put in bright white lights vs. warm, incandescent style. I don't want to stay in a Home Depot. I want it to feel cozy. The shower is nothing special, although it is a walk in vs. a step in ... so props for that. Overall, the rooms feel like the late 90's and parts look like they haven't been updsted since then with rusty door casing and stained closet shelves. The main living space is more modern than the bathrooms. The mini-fridge barely kept anything cool and we were 'treated' to quite the sounds of nookie by the couple in the room next door a few nights as the walls are paper thin and there were 2 adjoining doors ... count 'em 2!!! So, we had noise coming through on both sides ... moaning behind one door and a loud television between the other door. Resort fee: As mentioned ... as bad an offender as it comes charging $50 per day. Shame Shame Shame! (Bell sound) Overall, I stay at The Swan or Dolphin to save the ridiculous charges at Disney Resorts for a similar experience using Marriott points. When not available, I do the Wyndham Springs tower, which is a bit less than this place ... if you have the same price at this place vs. Wyndham, choose Hilton Palace. It takes 10 minutes to walk to Springs,, so the location is amazing. If you want easy access to Disney Springs and stuff to do at an affordabke price, this hotel gets my approval. For a 'Disney Magic' vibe ... nah, this ain't it!

I don't even know where to begin with our stay. We are gold members and received an email that we were being upgraded to a Disney Springs view on the 9th floor. When we checked in, the woman at the desk said we were upgraded again to a suite. We weren't sure we wanted to give up the view, but she convinced us that suites aren't often available and with a pool view, we should take it. Once we got the key, she then explained we would have to go to another building which was out by the pool. We had to walk over 5 minutes, outside and off the path where you go to Disney Springs. Ugh!!!! We were running late for dinner so didn't take time to look at the room, but did find that the stopper on the bathroom sink was broken and the water would not drain. We called maintenance, told them we were leaving and that they could fix it while we were gone. We had to trudge all the way back to the main building to meet friends at the bar. There were 3 patrons at the bar, but we could not get either bartender to wait on us. When they finally did, the wine pour was lousy. When we finally got back to our room, we found the sink fixed, but then noticed how run down and dreary the suite was. Our pool view didn't exist, but instead we looked at a dumpster. I was beside myself annoyed with the front desk for recommending this room. My husband complained the next day and they said we would get a $75 credit. The next morning we trudged all the way back to our car, which took 10 minutes. When we checked in, we asked how we could leave the parking lot after we checked out because there is a gate. She told us to keep a room key, and you could wave it at the spot at the gate and then deposit the key in the box. Guess what? It didn't work. We had to call with the help button for hem to open the gate. Super annoying. Our $75 credit was used to pay for the parking which was $35 plus tax. The hotel decided to keep the balance. I will never stay at this location again. We have been here several times and each time it has not been pleasant. Too many other hotels that are close to Disney Springs to stay here. Go to the Drury where there is never a problem.

This is by far the worst Hilton I've ever stayed in. And it's all because of the people!! Oh my gosh...they could NOT care any less for their patrons and it's soooo very apparent. It started yesterday when I checked in. Got assigned to a room, no upgrades available for my Diamond status. Ok, fine. Room sucked...three doors immediately next to each other (room 773) and you could hear the other door close every single time - LOUDLY. I charged my phone overnight to be at the park all day, and guess what, charger fell out of the socket because it's so loose. The usb didn't work either. So I came back end of day today and asked to move to upgraded room. I don't know the hotel, so I have to trust the lady at front desk. She told me Island Bldg is upgraded suite. It's about a 5 minute walk from main hotel...with luggage. Just got here and I have a balcony that looks out over a forest. Nice. So much for a view of fireworks or anything nice at all. I ran across a guy working on the first floor asking for directions to this bldg, and he literally mumbled, its across from the pool. I asked further which direction I should go (had the option of two exits) and again he just mumbled, its across from the pool. Awesome, super helpful. Truly, avoid this hotel like the plague. It is not worth whatever deal you're getting. Promise. The employees don't care about you AT ALL. Super shame. Does not live up to Hilton standard I'm accustomed to.

I was very impressed with the quality of the hotel and it's proximity to the Disney parks as well as Disney Springs where everyone hangs out, shops and eats. The Hilton offers free shuttles to the Parks. You just have to register ahead of time. I did not register and we had to Uber there but we got the shuttle on the way back. They also have a great "lazy river". It was amazing! The pools were definitely heated. WE walked over to our Dinner reservations at Disney Springs on NYE. It was super convenient and low key. My husband had already made reservations for this night. Everything was booked. The first level of the Hilton has a food court which was also super convenient. I'm in love with this hotel and cannot wait to go back. A+ guys.

Great resort. It's huge. Nice bar area and you can walk a 5 minute walk to the Disney springs overheard bridge that lands you right by the Christmas store. There's a lot to explore here but I only booked one night- last minute on Hilton points. They have a lazy pool and several bars. Great place to stay if you're looking for a Hilton in Disney property.

I have never stayed off property when visiting Walt Disney World. I guess the location of this hotel was the most convenient it could have been. The hotel was a bit dated and could definitely benefit from some renovations to freshen up its look and feel. However, overall, my stay was positive. The staff were friendly and helpful, and the location was incredibly convenient, making it easy to explore the surrounding area. Despite its age, the hotel provided a comfortable experience. The parking lot was a bit odd and wasn't as close as I'd like, and I had to walk past a wasp nest daily. We alerted staff that it was there and in the path of guests, but nothing was ever done about it. If I had to stay off property again, I wouldn't rule out this hotel, but I won't actively go out of my way to book again.

We live by St Pete beach, so we evacuated and used this as a "shelter" during hurricane Milton. During an incredibly stressful time for west & central Florida, the entire staff made this as calming as possible! The day before Milton was going to hit, I asked one of the staff in the market if anything would be open the next day. He cheerfully told me they'd be open at 7am for us, as many of the staff were staying on site to be available! The day Milton hit, the staff organized movies for the kids, cornhole, and other little activities to keep everyone distracted. They did a fantastic job of being there for us for whatever we needed...fresh towels, hot meals, and strong cocktails All in all this experience made me a believer in this property and team for a long time. Thank you all!

We loved this hotel! Great amenities- close to Disney Springs - easy walk! Buses to the parks and rope-drop entry! Convenience store was awesome and we used it daily! My only complaint would be that the hallway where our room was - the carpet often seemed to be quite dirty.

We checked in last night - one night stay - the room temp set to 62 freezing ... turned on heat and it stunk so bad of burning dust or whatnot so turned it off after a bit and dealt with a very cold room. I have a recent knee injury and walking with cane- nights I need to ice and elevate - they put us on 5th floor near ice machine - which isn't working. I used the spare blankets / bedding to elevate and it was as hard and dense as a brick. That blanket was so worn and had iron burned marks - good will would reject it. This morning we got up and both the elevators are broken. We can hear it clunk but it won't come to the floor- lights aren't working. Hubby called front desk she said she would check ... we waited and waited and had to take the stairs with my knee. The girl at the front desk showed no care- was more annoyed. Said she would put a call to maintenance. Hubby went to check out and she got back on her cell phone.

I don't understand the low reviews for this place. For the price you pay the amenities are GREAT! Walking distance (10 min) to Disney Springs. Awesome pool complex with lazy river. I would definitely stay here again. My only complaint would be upon check in the room did have a strange smell but after leaving the slider open for an hour or so it was gone.

Don't know why this hotel gets such low ratings. The location for those that don't want to wait for busses, Uber, and hotels that you can't really walk to shopping, you can't beat this location for Disney Springs lovers. A quick 6-8 minute walk and you are there. We did room service and breakfast buffet at Letterpress. Breakfast buffet is $28 pp and $15 for kids. It was quite big buffet and the space is large and airy with great views of the water. Plus Santa was there too! Room service was good but they messed up on our pizza (didn't get pepperoni) and they came back and gave us another pizza! Burger and wings were good too. We stayed at the island building and in a suite which was so spacious. They can modernize it a little bit like replacing the door handles and better lights. No complaints about the room. The pool complex that we walked into every day was very inviting with its lazy river, but the weather was a bit cold, although it is heated). The gift shop was small and wish they had a Disney store inside (like my previous stay at the Dolphin/Swan complex), the market came in handy (6am-1am) and they also have a small arcade room. They have busses to the Disney parks but we did Uber instead. Good stay at Disney!

Good room. Loved tubing in the lazy river! Breakfast at Letterpress restaurant was good. Arcade was ok.

Highly recommend! easy check in . very friendly. very accommodating. free shuttle to disney parks. rooms are very clean and spacious. nice balcony. restaurants and bar on location , also market / deli area. pool and lazy river on-site is perfect for small children and adults. there is a very nice poolside bar and restaurant the is great for adults and children. cannot say enough about how perfect this resorts is for the price we paid and it connects to bridge walk to disney springs for an additional adventure of shopping and fun .

Came here for a work conference not leisure so my review will be solely based on that. Location was perfect, close to Disney springs (walking distance) so that was great. The actual hotel was alright it felt like some parts were under construction and some were modernized. The room was okay good enough for what we were there for. We walked around the pool areas and the cafe were also decent, again not the most modern but just fine. The conference areas were pretty big! Each room had a decent size - they were kinda all over the place but that's okay it was so cold getting some movement would hurt. The lounge bar in the main hotel was nice , drinks were good. They have this other bar that opens after the main hotel bar closes that they call Blue, the bar is super cute we met the bartender named Vinny which was a DOLL. For an in and out hotel it is fine - for a staycation I feel like it needs upgrades in the bathrooms and bedrooms because it is outdated in that aspect.

I came to stay here quite by accident. However, it was a pleasant accident. The resort style design was an unexpected treat for work travel. I especially appreciate the spacious suite in the island building. It was super convenient to have the market on site open until 1 AM. I would return for a family vacay for sure. Walkable access to Disney Springs was also a huge plus.

Staying here for a conference. The front desk staff was outstanding. Check in was easy. Everything is super expensive... bottled drink $4.75, Grilled cheese sandwich, $9, but Disney property... price gouging is more than expected, The room, however, No. For the second night, it is 2:45am as I write this and I am wide awake because the walls are paper thin and the person in the ROOM NEXT TO ME snores like a freight train. I am in a room that has a connecting door, not sure if that is the problem, but I hear everything they do. It's like having a roommate I didn't ask for. Can he pay half my room bill? But as this is a vacation location, a baby crying, toddlers, enthusiastic honeymooners, anything like this could be a real problem. Otherwise everything is just old. The hair dryer is broken, plugs on nightstand for phones won't stay in because they are so loose. There's a weird chemically smell that hits you in the face when you walk in--assuming it's the AC. Sheets are cheap and scratchy, Disappointing. Should be better for the cost. If you are here on business and have a choice, don't stay here. This has been a miserable stay.

Stayed for one night only so only basing this experience with check in and the room. Immediately upon Walking in there was a musty weird smell. Luckily it was only in the hallway and not in my room. Aside from that, Chicken was a breeze. The Checking in process took no more than two minutes. We booked the accessible room by mistake And I do have to say that this room is really spacious For someone in a wheelchair. The bathroom had a small ramp and things to hold on to throughout the space. This room Had two balconies , one in the bathroom and one in the bedroom. We stayed In the second floor and had a few nice trees as the view , but the views were limited. Bed was comfortable But the sheets were quite thin and there was no comforter. There was only one big towel there should be at least two. We did not eat or drink anything in the hotel since our time was limited. Self parking was free but breakfast is not. This hotel is walking distance to disney springs which is very convenient.

Very impressed with this hotel. First off, I'd recommend for anyone visiting to upgrade to a room with a view of Disney Springs. As of right now, the Disney Dreams That Soar drone show is viewable at night from my room. I also had a view of the float lagoon which was so much fun to enjoy as well. And lastly, I could also see the volcano "erupt" at the Rainforest Cafe in Disney Springs. The breakfast buffet at Letterpress was so cute with great food options and service, it was a great add on to our reservations. Parking was easy, hotel staff were courteous, the room was great. I definitely will plan to return here in the future!

The staff is wonderful. The lobby is beautiful...location is awesome. The rooms are disgusting. Outdated and the carpet is filthy. If you stay here request a room on one of the top floors 8-10...(these are the renovated rooms) everything below that is not renovated and NASTY. I didn't even want to use the shower or bathroom. Just so so so gross. I've stayed at nicer motels.

I booked here with my fiance for Christmas and was met with a nightmare of a stay. The rooms are extremely outdated, the toilets sound like train whistles when you flush, the room smelled like musk/smoke, the walls are paper thin and you can hear every sound on the floor. I was hoping to experience the great quality that Hilton is known for, but the stay did not meet even the slightest of expectations. Will not stay here again!!

Pure trash. Checked in and had to leave. The place is a dump and the customer service including management are the worst. Need to go back to hospitality training asap. We have stayed in an array of hotels in Disney from Disney hotels, four seasons, swan, embassy suites etc and this one is by far a dump. The room is disgustingly dirty and smells. Old furniture, old bathroom with paint and chipping everywhere. Total hot mess at front desk when checking in even if you have Hilton status so I can't imagine if you don't the nightmare you will go through. Hotel is indoor atrium style so everything echos. They blasted music till 11 pm so kids couldn't sleep. I get night life but this is Disney... called manager and they said deal with it. Literally! I have recordings of the music blasting, customer service responses etc I'll share directly with Hilton. Do yourself and your family a favor and DO NOT stay here.

I was scheduled to volunteer at Give Kids the World on Friday evening, so my husband made a hotel reservation for us at this hotel. I am so glad he did! The property is on Buena Vista Drive near Disney Springs. It is a beautiful property indeed. The main hotel tower is attached to their conference center. The island building is a separate building to the right of the main tower, overlooking the beautiful pool. The rooms in that building are more like suites or apartments with a bedroom as well as a living room and 2 bathrooms. The bed was very comfortable. The pool also has a lazy river. The hotel has several restaurant options as well. We had dinner at the main restaurant, Letterpress. It was very good. I also picked up breakfast at Citrus this morning. The breakfast sandwiches were tasty as well as substantial. The ambiance at this hotel was perfect. We would definitely stay here again.

Pros: In great shape, nice facilities, courteous & friendly staff, good food. Cons: Understaffed, massive facility that puts many guests too far from essential points-of-service (note: be warned if they want to put you in the "Island Building"). Expensive prices and uninformed service (in the high-end restaurant, when you order a pint of Guinness for $12 and get handed a can straight out of the refrigerator). Pretty decent family place with a great pool, not good at all for business travel. O Town is a corporate nightmare in general. This experience is right on par.

I came here for a staycation with family and friends. I RSVP for two rooms side by side which was great because we had kids with us and they were excited to share the space with each other. Rooms were in top shape. Everything was clean. The only thing that should be replaced is the mattress on the beds. The bathroom ventilation system wasn't working that great because my cousin dropped a bomb on us and we couldn't use that bathroom for awhile. Thankfully we had another restroom to use. The views was spectacular, tv worked great. Coffee bean coffee is my fav. We loved the pool and lazy river. Except the lazy river was dirty and it should've been cleaned a bit more but in all reality we had an amazing time and we loved the lazy river the most. We will definitely come back again except this time we want a view facing Disney Springs.

Overall our stay was fine but I wouldn't rush back to this hotel when the Signia if down the road. Location of this hotel to Disney springs is great though. This hotel needs updating for sure and the layout is kinda weird. Lobby is not all that inviting feeling compared to most hotels in the area. Overall I would say fine if your favorite places are booked but wouldn't be my top choice.

Can't speak to the rooms but was here for a conference and the staff are very friendly. Meeting rooms aren't freezing so that's always a huge plus for me. Decent food options at letterpress and they make a mean iced brown sugar shaken oat espresso at citrus 28. Lastly, no shuttle to Disney springs because it is "walkable" but expect it will take you some time since it is a rather convoluted path that is by no means a straight line.

Wow, one of the nicest hotels I've stayed at! Room is smaller than expected, but has a balcony and a great view. The lobby and restaurant is well stocked and also has hot foods for a quick lunch or dinner, but the highlight is the pool. The lazy river has floatie tubes, is well shaded, and has a bar with the friendliest bartenders. The entire outdoor pool area is extremely clean and even has WiFi access from the lobby. P.S. The frozen mango daiquiri is DELICIOUS!

Perfect hotel for kids and the location is perfect . The pools were amazing. Beds were comfy . Very large room , awesome view . Was able to see fireworks . Right across from Disney Spring . My kids loved the game room . We will be staying here again.

Well, after my driver dropped me off at the wrong hotel, I finally made it here. See there are two Hiltons and they are located across the street from one another. After traversing the Florida streets, especially in this area, I was hoping for a fast transition to my room. I had to be somewhere rather quickly. Welp, that wasn't the case. When I entered the lobby I made my way straight to the front desk. Start my check in process and it appears that the lady helping me isn't putting up with my ish. A lot of things had gone wrong with this check in, and a few things may have been my fault. My bank held me up for nearly an hour thinking that I stole my own information and went out of state. Once that was taken care of I was able to get checked in finally. Before heading up to my room I had a few questions. I wanted to know where the shuttle was that would take me to another hotel, the hotel where I needed to be over an hour ago. The one where I needed to be for work and I was now late. Whatever, I also asked a few questions about proximity to food and what not. A few of the questions were spot on, but then there were answers that were not correct in the least. The shuttle that I needed was not at the traditional shuttle stop. So there I was sitting for another hour before I ended up taking a different mode of transportation. Anyway, I then finally have a moment to look over my room. The room was pretty spectacular looking at first glance. But looks can be deceiving. I liked the space that the room provided. Nice king bed, seating area, balcony that overlooked the fountain, decent sized bathroom. Well, after finally being able to settle in after a long day, I saw some flaws. It's rather noisy, I heard my neighbors every single time they entered, exited, and opened drawers. I also got a good amount of noise from the lobby area. My door to my room opened up to an area that overlooked the lobby and the noise travelled up. The tv wasn't all that great. My tv didn't allow me to see what was on any channel, I had to guess what was on. I have allergies and each morning that I woke up my eyes were running tears down my face. I wasn't understanding why until I had gone to the bathroom. Above the toilet is an exhaust fan. While using the facilities I noticed that the exhaust fan stated to "change filter every six months." Well guess what, they hadn't done that in maybe six years. Inside the exhaust fan there was an enormous ball of dust and who knows what else in there. Wish I had a picture to show y'all, oh, wait I do, I will add it to this review. It was also a bit odd that the bathroom portion was broken up, toilet and tub/shower in one room and sink with closet in another. But the light switch for both were in one area. So, to sum up this place: The good: -walking distance to Disney Springs. -lazy river in the pool area. -shuttle service to certain areas (Disney switched up certain areas with a different shuttle service). -Gym. -Restaurants on property as well as a convenience type of store to buy small snacks. -Huge convention center complex attached. The bad: -Poor ventilation in the bathroom. -closet was hard to open and made it a hassle to use. -no clear answers for simple questions. -being charged to your room for something you already paid for in the store. The odd: -DVD rentals available instead of a movie channel provided (yes, there was a RedBox like set up downstairs to rent a movie) -the multiple entrances to the hotel that can confuse a person as to where the lobby might be, or shuttle for that matter. -the layout of buildings. In the end, my work pulled me from this hotel to where they were stationed. If it wasn't for that, I'm sure I could dispel more about this location. I did really enjoy the proximity to the shopping/dining area. That allowed for me to venture out to grab food elsewhere instead of being stuck with what was only offered in house.

We stayed here overnight for a last minute hotel close to Disney Springs. Here's are the major takeaway: -Location: Perfect for Disney Springs. Within walking distance. -Parking: Nightmare and super inaccessible. From an accessibility standpoint, this was really disappointing. It's quite a ways away and an extra charge for valet when you're already paying for top service at a nice hotel. -Cleanliness: The room was honestly gross. I wish I could say better but... there was a dirty q-tip in one of the chairs (see pic), the sink water at one point had yellow/brown water coming out of it (see pic) and there was dust hanging from the patio door indoors. There was also hair from previous guests at the sink. - Service: some were super nice (valet folks, bell hoper guy), some just ignored us and tended to guests who arrived even after (Bartenders at the Pool lounge) so service was either a real hit or big miss. The front desk folks were really nice and accommodating as well! - Pools: best part! They're heated to an extent and pretty clean!! Love that there's a lazy river. A great place to spend if you have kids.

We stayed here on a recent visit to Orlando and overall we enjoyed our stay. We checked into the room via the app so we didn't need to visit the front desk upon arrival. The room was clean but was very loud. Our room was on the 2nd floor right above the kitchen which was very noisy but we brought a noise machine and were easily able to sleep. The pool was nice but got busy quickly. Definitely recommend going early to make sure you are able to grab chairs. We didn't bring a car so parking was not an issue for us and getting a rideshare was always very easy since Disney Springs is so close. The number one perk to this property was the ability to walk to Disney Springs. We loved starting our day with a nice walk to grab coffee. We would visit this property again in the future.

Pleasant hotel with nice accommodations and convenience. Nice walking distance to Disney springs . We were visiting Disney and the shuttle service to the parks were always on time . The pool area very nice with very hot tub . Showers had great water pressure and also very hot temperature. The downside were the level of noise carried from the lobby even through the night and we were on the 9th floor. It would sound like a huge gathering down below but when we would look not a ton of people . Also another disturbance was in the mornings when other rooms opening up their balcony doors . This would make a huge noise almost like thunder or furniture being moved .

Yelpers.... There are many many other accommodations that are better this Hilton property, I think we honestly could have done better staying at Hampton Inn. I'm diamond level with Hilton and this property has zero perks for Hilton diamond members other than the $15 food and beverage credit. The hotel was barely full and clearly they had upgrade space but opted not to provide it. Our rooms were honors rewards and we were placed in a far off wing with only a block of 6-8 rooms- advantage was it's quiet for the most part, but you can tell this a very dated property. Most annoying thing here is there are NO OUTLETS by the bed- this is 2024 and you gotta have outlets--- a power strip, something, anything... other strike was no hot water in the shower/tub- come on now, I know I can complain but once you move into a room it's a huge pain logistically to move out. The ONLY reason it gets another star is the pool/lazy river/outside bar, it is the only redeeming thing about this property. It makes a stay somewhat manageable but the rooms in the property and how they treat diamonds is just disgraceful. Hiltons are supposed to be the flagship for the brand and it really makes me re-evaluate my loyalty to the brand if they treat their most loyal customers like this. Transportation to the parks is mediocre at best, shuttles leave hourly at 35 after the hour. Since I'm staying on points I'm not getting dinged by the daily resort fee-- something that is deceptive at the least, but if you're staying here expect to add another 40/50 per night as a resort fee. $25 for self parking, $35 for valet... it all adds up and at this point for what you get it may be worth it to spend the extra to be on property with Disney. Diamonds if you're looking for upgrades at this hotel... look elsewhere your loyalty is not recognized or rewarded here.

Pool and lazy river were dirty and had a "milky like residue!" The water that spurts out in one part of the lazy river was off. The hot tub was not very hot and needed about 6-8 inches of water added to it. I had to sit on the bottom for water to completely cover me! We stayed in the Island part. Table in my room was broken. Kids playing in lobby at 1AM until the front desk of main hotel was called!! Elevators smelled like a zoo. No do not disturb sign available so we had housekeeping knocking on door early morning way before check out! A pale comparison to Bonnet Creek.

When it comes to reviewing, one of my biggest ways of rating is by how much $$$ I pay for the service. If I pay more, I expect more, pure and simple. I don't expect filet mignon and a Taco Bell and I sure as hell expect more than a mystery meat taco when I go to a fine dining establishment. Sometimes you are surprised by high quality at crater prices but it should never be the other way around. Hilton Palace in Orlando finds itself in the middle of this scale. First off, they charge a resort fee of $35 a day for "additional amenities" that I don't want/need. The pool area should not be considered an extra perk, it's an amenity that is commonly offered at most hotels. So that knocks one star off their score right from the start. Room-wise, they are Hilton type standard. Comfy beds, good toiletries, and decent layout. Rooms are on the smaller side but most have a patio area which is a nice perk. Grounds and building are pretty nice. Some areas could use a facelift but nothing too off-putting. As a Diamond level Hilton Honors member, I've come to expect certain perks that have severely been diminished post-Covid. Instead of free breakfast for each occupant, I'm given two $15 credits to use each day for food or drink which doesn't cover the cost of much, let alone feeding a family of four or more. Which strikes me as odd for here. Prices for food and drinks are outrageously high when I can walk across the street to Disney Springs and dine and drink cheaper in better ambiance. Crazy, money-losing decision Hilton made there as money walks across the street. Final annoyance, poolside restaurant has pizza for $17 put since their oven is conveniently always not working, I had to go inside a buy a pizza there for $22. The few steps makes quite a difference in price I guess. On the positive side, the pool area is great, well maintained, and the water is sparklingly clean. The location is also great as it is right across the street and a short walk to DS. Buses also can take you to the theme parks and they are considered a Disney Good Neighbor resort so you get a few perks there. Not the worst but enough annoyances to drag their score down. Simple steps like better prices and a return to guest care (especially loyal ones) could make this place amazing over just OK.

Stayed here during a work trip and will say some aspects of the hotel impressed me and others did not! I will start off with the walls are paper thin, I could literally hear exact conversations of the guest in the room next to me. This was awful as I could not get a restful nights sleep. The hotel is also huge, so it made for a lot of waking which I wouldn't mind if I was there for vacation, but I was there for work. It sucked having to walk from the hotel closer to the pool to the "main hotel". The hotel pool is really nice, and has a nice bar and hangout area. It also has a lazy river which is super cool, and the pool was very clean. The property itself is also very beautiful. It's also very close to Disney Springs. The food at the hotel was just ok...typical hotel food you could say. It's a great spot if you want to be close to Disney Springs.

Although the front desk agents were very nice and helpful, this hotel is severly outdated and rundown... on the level of a shabby 1 star motel at best. Went there as I believed the Hilton brand to be higher end, but I was sadly proved wrong. The suite looked as if hadnt been updated since 1975. Everything from the tiny, rundown bathroom, to old bed side light fixtures, and electrical outlits and doors that have never been replaced-just painted over, along with tacky mirrored closets, a mini fridge that would be suited for an old camper as it was so small and low to the floor. The fire alarm in the room was actually a bell...from at least 50 years ago! This suite had a low to the floor bed facing a giant confrence table and the sheets were dirty when inspected (always a must check before commiting to stay). The TV was way off to the side of the bed...not ok. The whole room has a terrible layout. No modern ameities in this room what-so-ever (besides that TV off to the side). The photos speak for themselves. Checked in then checked out right away! Stayed at a high end hotel just down the road! Will never consider a Hilton stay-ever!

The star is for the yummy breakfast and the great service from the wait staff. The terrible rating is for the housekeeping. Be aware that if you leave anything in your room, the housekeeping will take it.

My family (myself, my wife and five-year-old daughter) stayed at the Hilton Buena Vista Palace for three nights in February 2022 and had an overall positive experience. Here's what you should know: 1) Location: It's a 20-minute Lyft ride from the airport and a 10-minute walk to Disney Springs, a land filled with shops and restaurants along a man-made lake. It's so close to Disney World that free shuttles are offered daily. 2) Rooms: For Florida, we thought the rooms would be bigger. However, since you're not often in your room hanging out, they worked fine. Our room had two queen size beds and a balcony overlooking Disney Springs and the pool area. There was a small closet and drawers for our things. It was nice to have a balcony to dry our bathing suits. 3) Amenities: The lead amenity is the pool area complete with a deep pool, a kid pool, a hot tub and a lazy river. There are plenty of pool chairs and free towels to use. The hotel has several restaurants, bars, DVD rental stations by the elevators and a decent size fitness room, It also has plenty of outdoor space to sit and relax. 4) Service: Every staff member we encountered was friendly and helpful!

This is not a place to stay if you are expecting business class service. As a diamond member for years. I will never stay here again. This hotel doesn't know how to treat business travel guests. Staff was very unfriendly!!!!! I arrived at 3:30pm and I had pre checked in on my app. I went to the desk to get the keys in my room and was told my room was not ready. I was fine with that, except I ask for an estimated wait and I was told they couldn't give me that time. I was told I would get a call on my cell phone when the room was ready. NO CALL! I noticed I had a room key in my app available. I needed to be at a dinner with a group at 4:30pm and wanted to freshen up...... I went to the lobby bar to have a beverage while I waited and it didn't open till 4pm. Rooms were very average. TV in the room didn't work the first night. This got fixed. Resort fee is $38.00 per night. This is to cover Disney transportation and usage of the pool...... I did neither. I would suggest staying at the Double Tree or the other Hilton next to Disney Springs. This hotel overall was very disappointing!!!!!!!

Do not ever book at this hotel. They have the worst customer service. Dirty rooms, terrible food and BUGS. I am too exhausted to go into more details at this point but my room was covered in bugs. Check out the pictures. This hotel ruined my entire trip with my so. For Disney world. Please don't do this to yourself.

Looks so much nicer online. Our room wasn't ready until after 4 then when we got to the room the bathroom did not look like it was cleaned. Splatters in the toilet and seat and hairs in the sink. The safety lock had to be taped to the wall to prevent us from getting locked out of our room. Just overall an under kept property. The pool is nice but odd smells all around. This is def an affordable option in a great location but felt more like a motel. They also are not dog friendly as most Hilton's are. Would be a great option if they did a remodel!

My family has been staying at this hotel for the past several years, so we have a bit of knowledge about this Hilton property. In fact, our 7 year old son was here twice before his first birthday. This locations is pricey but for good reason. You have access to the Disney property across the street to Disney Springs. Buses take you to all four parks. If you want a break from the parks or a mid day cool down...the pool and bar are absolutely top notch! Complete with lazy river and hot tub! Hotel staff has always been super helpful and friendly. Depending on your room selection, the south facing rooms see the parks aaand, fireworks. This is a great hotel. Of the many stays we've had one room we requested to be changed due to a weird smell in the room we were given. They accommodated us as quickly as possible and our stay was great. Well worth the price for the benefits you get!

Fine hotel, beds a bit firm, nice pool and lazy river. Nice lobby bar can get loud until midnight if a convention is present. Walk to Disney springs, free shuttles to the park. Food expensive and not the best but a huge grab and go area. I stay here whenever I can't get DVC points.

We have stayed at this hotel multiple times in the past and it was great, but our latest stay was very disappointing. To start we were hit with an obscene resort fee that didn't match what we were told When booking. This was followed by a lot of markup in the shops for standard items that used to be more reasonable. The room was ok but had a weird smell. We sucked it up but on checkout we look through the room throughly and found bugs in the room and a BLOOD stain on the sheets we slept on for two nights that wasn't from us. I hope they remodel and being this hotel back up to the Hilton standard. We won't be staying here again until they do!

Hotel is not very family friendly. The "preferred" rooms are loud and not very well kept. For being a Disney preferred hotel you would think they'd encourage family visitors. They do not. They want to tend to the business and trade show crowd. There's money in that for sure I get it, just don't try to market yourself as a Disney family hotel. My family and I went down to the family pool that was being overrun by a trade show and their private party. Would've been nice to swim, have a bite to eat, and some drinks by the pool. This was not possible on the day my family tried to enjoy the space. Spend your time and money elsewhere. Hilton should be ashamed.

When you need a place to crash for the weekend within arm's reach of Disney Springs, Epcot, etc. you typically stay somewhere around Hotel Plaza Blvd. I personally prefer Hilton properties and have previously stayed at this location so I kind of knew what to expect... I redeemed points for my weekend stay and it was around 60k per night for a view of Disney Springs on a high floor. Features a nice hotel lobby with attentive staff and a good bar! Major complaint is the elevator situation, they only had one or two working at a time and this is a busy hotel - so you can imagine how inconvenient it was at certain busy times. The self parking situation ($22) also sucks if you don't want to shell out for Valet ($42) - it's an uphill walk from the parking lot and depending on how booked they are it's not always a short one. Our room was decent. It was clean but it was definitely one of those hotel rooms that has been painted over and remodeled so many times it just couldn't really hide it's age well anymore. The walls are thin and we were literally wedded into a tiny corner between 3 other rooms. We could hear our neighbors a few times throughout the night but it never really bothered us that much or disturbed our sleep. Our particular room featured a very small patio with a pool view and a pretty good view of Disney Springs, which is just across the street from this property. No major complaints about the room but keep in mind this is a family property near theme parks and attractions, so expect families and some extra noise compared so other hotels or resorts. I wanted to give this Hilton property 3 stars but I am going with 4 - On the last night I was there I left my wallet at the pool and didn't even realize it. We got back to our room (not 3 minutes after leaving the pool deck) and the phone was ringing. Security already grabbed my wallet and was holding onto it for me! I couldn't believe how quick and friendly they were about that, and how thankful I am that someone else didn't swipe it. I really appreciated that! There was a pretty nice cafe/restaurant downstairs on the first floor along with a pricier full service restaurant on the third floor. Pool was really nice and features a lazy river and which can be relaxing if too many kids aren't horseplaying around. There is a restaurant and bar on the pool deck with a large open lawn space for games and just relaxing in the sun. Overall I enjoyed the stay and I feel it was worth redeeming some of my points for a quick weekend getaway! We would stay here again.

The resort is located in Disney property. We loved that it had a walking trail that takes you directly to Disney Springs. The resort offers a large pool, a lazy River, and splash pad for kids. The amenities in this property are great! They also had a pool bar and a large turf area with several corn holes and a jumbo checkers set. The rooms were not very clean. There was chilling paint, lots of rust, dirty bathroom fan, and flies in the bathtub. The carpet appeared to have never been cleaned and our sink appeared to have coffee stains. The room was very dusty too. Overall, because of poor cleanliness, I do not think we will choose this property on our next staycation.

Do not book this hotel is you are planning on traveling to the parks. With small children you will have to wait at least an hour when the park closes for your transportation to arrive.