Hilton Orlando Lake Buena Vista - Disney Springs Area

An Ai Bot, Kenny was set to reply to my experiences at this location. Electronic apology not accepted ... The damage has been delivered. The hotel and staff are mediocre at best. The "Ol' School" button-dial phone was an indication of what the place was all about. The room and its amenities were much less than expected, and here's why: 1st - At check-in, the "welcome package" of a bag of two bottles of water was offered to other guests, but not to us. We weren't the "right" hue. 2nd - The panels behind the counter wall were chipping off noticeably, and travelers with extra heavy or numerous bags were left to haul their luggage to their rooms without human help or even a cart/dolly for assistance. 3rd - There wasn't a suitcase rack in the room. Our luggage simply laid on the unclean (pet hair & noticeable dust) floor. 4th - We called down to let someone know the USB charging receptacles weren't working. The front desk assured us someone was coming to "take a look." It never happened. 5th - The bath towels were as rough as desert dry shrubs. Terrible! Much of our displeasure was expressed to staff. Response? None from a REAL person. At this point, there isn't a second chance to make a good first impression. There aren't enough "sorrys" to change things. Going forward, we will tread with trepidation!

I'm not one to rave about a hotel stay. I traveled for business (and pleasure) for MANY years and I'm hard to impress. However, this hotel property is the exception to the rule.|I was checked in by Jean at the front desk, who was sincerely helpful and friendly. I got to my room and was immediately texted a welcome message asking "How's everything so far." Yes - I know, a canned message, but I responded and was surprised to receive an immediate (not canned) response.|At noon-ish the next day, I received another text message "just checking in" to make sure our stay was great. I commented on a light bulb being out in the room (some still have those crappy fluorescent light bulbs in the lamps). They sent engineering up to the room and replaced both bulbs in the nightstand lamp with bright LEDs.|We had issues with the parking on-property with the gates not working. The desk clerk (I'm embarrassed that I don't remember her name) handled the situation by handing me tickets to get out of the gate in case my room key didn't work and comped the parking for my aggravation. She also handed me a couple of bottles of water and packets of cookies. Talk about service!!!|My ONLY complaint?? You're encouraged in a voicemail message to stop by The Hilton Vacation Club desk to check out at the end of your stay, which I did. As I was checking out, the rep said she was adding additional complimentary Hilton Honor Points (undisclosed amount) to my account for being a valued Honors member. She never did...

⭐️⭐️⭐️ (Three stars — and I’m being generous because it’s the holidays.) I’ll start with areas that need improvement, especially given the expectations for Gold members. The photo of the phone and view is a good indicator of how outdated some Hilton services feel. Guests are given vouchers for water—please stop dehydrating your guests and provide complimentary water bottles, like most other Hilton properties. The concierge response time was extremely slow. I also forgot my toothbrush and wanted to order room service, but I was told I couldn’t do this by phone and had to go downstairs, which was inconvenient. Valet parking is overpriced. I walked to a nearby hotel and paid 50% less. The continental breakfast at Covington Restaurant was not worth the price. Now for the positives: ✔️ Excellent location—especially for older adults. The group I was with loved being able to walk to Disney Springs. ✔️ The hot tub is amazing and nice touch with champagne ✔️ Carolina from Guest experience Services and the Market Shop is phenomenal—the blue panda ice cream was yummy. ✔️Jean at front desk, the staff are wonderful, they, the people are 5 star! I’ve stayed at many Hilton locations, which is why this experience stood out in contrast. As someone who works in customer experience and digital health, I’d actually welcome the opportunity to support Hilton as a contractor to help modernize and improve the guest experience. Feel free to reach out if you’d like additional feedback or guidance.

Hotel commensurate with price. Staff was good. Bell services , front desk, and housekeeping all responsive, effective and polite. Orlando is full of hotels and frankly unless you are staying at a Disney resort or a 5 star (JW, Loews, Waldorf, Ritz) property they are basically all the same. See my summarized good and bad points of this spot . Good: * location, walking or short ride (3 minutes) to Disney Springs *Rooms are clean....no sketch black mold, mustyness, weird stains on sheets, etc *staff pretty good. Not Ritz quality but eager to help, responsive and capabale...not dream makers but solid * property has a gift shop, restaurant, bar, pool , Disney flair and basic features * prices are cheap if doing a quick Disney trip Bad: * hotel dated. Rusty water pouring from outside fountain and weather-stained exterior speak for themselves. Shock -factor of ugliness when pulling in....again -you get what you pay for * Rooms small. Stayed with family of 4 and made it 3 nights. Could not have endured more than that * Shuttle to Disney parks absolutely sucks. It stops at other hilton properties and requires reservations to get on and picked up. Old smelly legionaires filled-busses Better off doing UBers or shuttles to Disney properties to use their transportation. * Bell service sloppy, not a resort experience. I.e. you pull up and have to beg/find someone to unload your car . Don't expect a "grand" entry. *rooms old , stale carpeting, loud bathroom fans * no Netflix or digital movie experience. Hotel has dated DVD rentals still with about 2-4 kids movies for a Disney hotel!

Our check-in experience with Jean was flawless and set a fantastic first impression. Jean was not only efficient but also took the time to personally ensure we had everything we needed. They provided excellent recommendations for local bars and even helped us arrange transportation. What stood out the most was their remarkable patience and attentiveness when we had questions later on. Jean’s dedication to guest satisfaction is outstanding. Thank you for making our stay so comfortable and easy!

This hotel was beyond amazing. It is on Disney property and you feel the magic in the air. The workers are pleasant and go above and beyond. Caroline Y., front desk clerk, went above and beyond with her “power” that her managers have allowed her to be able to use. She found out it was our son’s birthday and gave us vouchers for ice cream in the shop. She was super excited about being able to do it. These managers have empowered their associates to do what they need to do to ensure a great stay is had! Thanks again for going above and beyond for our family.

All staff members were friendly and helpful. Digital key and check in were seamless. Beds were comfortable, room was clean and very quiet. Grounds were well maintained. The walk to Disney Springs was convenient and took less than 5 minutes. Would absolutely recommend. Thanks for a great stay!

I was staying here for a convention and my stay was wonderful! Everything was incredibly clean, the bed and pillows were super comfortable and the water pressure in the shower was amazing. The staff was so great, from the front desk to the housekeeping team. And finally, I had breakfast this morning at the hotel restaurant Covington Mill and my server Kayla was amazing and totally made my morning. Thank you for the great stay!

Well what do you know Hilton definitely knows how to roll out the red carpet. This was my first trip to Lake Buena Vista's Hilton resort and I was impressed. Check-in was a breeze they're at least 6 employees to h ft/

We had an incredible stay in an expansive king studio suite that felt like a luxurious home away from home! The space was huge, featuring a mini fridge, a sink, and a massive table that could easily accommodate a family of six. There was also a cozy study area, a plush sofa, and a big-screen TV for our entertainment. The full bathroom was pristine, and the entire suite sparkled with cleanliness! The bed was incredibly comfortable, and they even brought in a rollaway bed for our toddler, ensuring everyone slept like royalty. The resort itself was absolutely stunning, with gorgeous surroundings all around. Best of all, there's a Starbucks on-site to fuel our adventures! We loved the short stroll to Disney Springs, and the free shuttles to Disney World made getting there a breeze. This place was a dream getaway!

First stayed here 9 years ago as per my first review and nothing has changed. Again I wouldn't say the rooms are dirty but they are desperately in need of an upgrade. The carpet is dingy and the furniture is worn and showing its age. Right now the only thing this hotel has going for it is it's location across from and in walking distance to Disney Springs

We love this hotel for so many reasons but the pool area, food, and proximity to Disney Springs are for sure top three! We have been to this hotel twice and love it. They have such a friendly staff and a super cute "market" to get snacks and drinks...along with the free bottomed water and Starbucks coffee per day. The gym is excellent and it a perfect place off the elevators and looking out at the pools. The pool area is wonderful with free towels and tons of lounge chairs in and out of the sun. The food and drinks have all been great too! We thought the rooms were good not great but very clean. We can get off of the elevators and be in Disney Springs, walking, in less than 10 minutes. We would walk over in the morning and stay for lunch and then walk back over at night for dinner, drinks and shopping

What hotel chain makes you wait 12 hours to check in? That's right -- Hilton! I recently stayed at this location, and it was, without a doubt, the worst hotel experience I've ever had. After taking a red-eye flight across the country, my partner and I arrived at the hotel around 7 AM. Fully understanding that our room might not be ready, we were prepared to wait. However, what transpired the rest of the day was both frustrating and completely unacceptable. When we checked in, we were offered a room with a smaller bed than the king bed we reserved. We declined, assuming we would be next in line for a king room to become available. Unfortunately, that wasn't the case. I had to brush my teeth, wash my face, and change in their lobby bathroom to make our 6PM dinner reservation. We finally received a call in the middle of our meal, informing us that our room was ready--a full, you guessed it, 12 hours, after we arrived. My partner, a former front desk employee, voiced concerns about the possibility of overbooking, stating that he has had to turn people away even though they had made prior reservations. Because of this, we rushed back to the hotel after eating our dinner in order to ensure they didn't give our room away. Waiting that long for a room is simply unacceptable. I cannot imagine that it took this long to clean just ONE room with a king bed to assign to us. Adding insult to injury, I reached out to customer service to voice my concerns. Their response? They offered 10% worth of Hilton points toward a future stay, citing that they couldn't offer more because we declined the room they initially offered (which wasn't the room we reserved). They also stated that these 12-hour check-ins are "unavoidable"--a shocking excuse. How could such an ordeal be considered "unavoidable" unless the hotel lacks proper systems/protocol and effective communication to manage early check-ins? To make matters worse, when we finally got into our room, it felt dirty. The carpets were old and sticky, and the bathroom door wouldn't close properly--it would get stuck in the damaged door frame. This kind of disrepair and lack of cleanliness only added to the frustration. They also did not inform us that they offer guests early entry to the parks, 30 minutes before the rope drop. Luckily I stumbled upon this information during our night out, and had to approach the front desk once more to receive the promotion. Speaking to customer service representatives after the fact only made things worse. Their lack of empathy, understanding, or willingness to make things right left me feeling bitter. I was initially considering giving this hotel another chance for my upcoming vacation, but after this experience, I will gladly book with a competitor who values their customers and runs their operations properly. Consider yourselves lucky if you experienced a smooth check-in! We were dealt the worst cards, which ruined the first day of our vacation. Thanks, Hilton!

This hotel is more of a 2 but because it has a walking bridge to Disney Springs and a free shuttle to Disney I bumped to a 3. Customer service when we checked in was poor, we were given no information whatsoever. Apparently we were eligible for early park entry but didn't find out until after we were back from Epcot. We had to go to the front desk to find out where the pool was, if there was a shuttle, and how to catch it. The hotel itself is very outdated, and sheets on the bed had holes in them. But the shuttle service was fantastic, and we were able to get late check out which was appreciated. We would stay here again for the convenience as we spent very little time in the hotel anyway.

This is my second stay at this location on six months for leisure. I stay here since it's walking distance from Disney Springs. Check in staff could use some customer friendly training. In fact as I pass the the lobby multiple times, none of the staff acknowledge you. This hotel like all hotels in high destination areas charges a bogus resort fee year round which no one can give a clear explanation for the fee. What they do give is a voucher for two bottles of water which you must take a trip to the marketplace. Why not put the water in the room? For the price of the room, it would be nice to have a microwave. I was on the 10th floor and would have to go to the lobby to use one of the two public microwave. Nickel and Diming customers.

We had a whole stay at the Hilton Lake Buena Vista, located in the heart of Orlando. We were here for a Union Convention and afterwards we walked over to Disney Springs to take in the sights and to have dinner. The facilities are top notch including the pool and gym. The room was clean and well maintained, just as I have come to expect from a Hilton property. I highly recommend this wonderful hotel.

Let me say this, the facility is well-lit and clean, and the staff is plentiful and dutiful. There is a resort charge and this made my grouse. I was there for a conference and lo-and-behold this ...I had no time to submerge myself in the shimmering temperature-controlled pool; prance on the treadmills, or attend the non-existent facility activities. This is a sham and a bait-and-switch way to increase their yield on room charges without bumping their rates. Now, they did give me an excellent daily $15 food credit. They did not tell me, though, that these charges needed to be put on the room to get the credit. Boo-hiss, boo-hiss. I enjoyed some libations at the bar and put them on my credit card, only to find out from the chirpy desk clerk that there would be no credit coming my way. Why was I not told this? Take a look at the last sentence of the previous paragraph. How dare they (gasp) not give me my credit or make it clear that it only applied to room charges. The fact that they do not--as a matter of protocol--turn over the room unless you ask...and that you had to ask daily...showed great chutzpah. How dare they charge me that daily resort charge and then not turn over the room....or not let me sign up for regular turnovers upon check-ins. Now for the room. The water pressure was amazing. Unlike other hotels in other states, this Florida hotel had robust pressure and I was able to get thoroughly--and happily-- clean. They gave me no bars of soap, but the shower had pump dispensers for shampoo, body wash, and conditioner. Not a big deal, I just reached into the shower and pumped out some body wash whenever I needed to wash thy hands. Hands are part of the body so i was emotionally and psychologically comfortable with this approach. The room was lit ok...not great...but ok. At night it was a little dim and they really should upgrade both the number of fixtures and wattage. The room was port deficient. There were only two and they were not USB C. This is just not up to today's standards and they should get more ports and make some of them USB C. The beds were comfortable with nice fluffy pillows. The carpeting was badly stained in several spots. Since I could not identify the etiology of the stains, this led to me not removing my shoes. :-( I ordered room service once and the food came quickly and was hot. I had them launder and press my business shirts. It was nice that they came back to my closet and the same day no-less. Sadly, but not surprisingly, both shirts came back with collar buttons missing. I looked a bit ridiculous with my collars popping up. I have the highest status with them and I wonder how those without it might be treated. In any event-- you can do better because they can do better. Cheers!

This hotel is not up to the Hilton standard. The place needs serious remodel -- old brown furnishings. The rooms are very basic. The chair is dirty and the towels are dirty! I'm a Hilton honors member and this is the worst Hilton I've been to! The only good part was that I was able to order room service and it was delivered very quickly. I ordered buffalo wings but the meat was bone dry .

C H E C K I N if you have a car, temporarily park your car in the front and run in to check in first. seamless process. super easy. takes maximum 10 mins if you're immediately helped. employees are super friendly. would definitely stay here again! theres a beautiful outdoor courtyard area, and ample seating indoors as well as a cafe and a restaurant for breakfast. H O T T U B / P O O L hot tub and pool area is large and spacious. hot tub isnt very hot unfortunately but theres ample seating in the hot tub which is extremely rare P A R K I N G $30 per day per vehicle for self parking. includes in and out privileges parking is not waived for gold members (boo) use your room key to waive the gate open and close costs a little more for valet R O O M we had a double room. building is a little older which is shown through the restroom but it's clean and well kept. rooms are spacious. love doubletrees. L O C A T I O N fantastic. 15 mins from Orlando Amphitheater. 20 mins from Disneyworld. Easy access to highway. GOLD MEMBER PERKS $15 credit per room per day credit can only be used at select locations such as the cafe and bar cannot be used at the Starbucks that is in the Hilton or the gift shop (boo) warm chocolate chip cookie and waters upon check in theyre so warm and gooey. super yummy

Number one reason to stay here is the early entrance into the parks. The free shuttle brings you into the park so you don't have to pay the entrance few. I shouldn't have bought a rental car for the week because I barely used it. They have a 24/7 marketplace, restaurants, pools, and Disney springs less than a quarter mile away. The heated jacuzzi was great and the pools were heated. Parking is $25 a day and if you're a Diamond member you get the $15-30 resort credit. Pro Tip: Shuttles leave 90 minutes before the park opens

Perfect location and family stay. Although I'm here for a conference, I have been able to see and use multiple amenities. Check in-smooth, friendly service with a smile. Valet assist's whether you are using the service or not 35$ per day. Parking is easy and plentiful. Parking lot is clean...for a parking lot. Service desk is filled with smiles..very welcoming Rooms- 8th floor, street view. Beds, pillows and space are all comfortable. There is a mini fridge but no microwave. But overall, the stay was enjoyable.

Fantastic hotel, location was perfect, staff was friendly and incredible. Room was clean and great size. Water pressure in shower was my only complaint.

We recently stayed at this hotel on a visit to Orlando. The hotel has a great location being across the street from Disney Springs. Our room was even upgraded to a suite for being a Hilton Honors member. The room was very spacious with a comfortable bed and a huge tv. Breakfast was convenient because I had received a free breakfast voucher. I simply walked down to the breakfaat cafe in the lobby and was able to get two yummy breakfast sandwiches, fruit, and two coffees for free. I highly recommend this hotel.

No hot water for my 2 night stay even after switching rooms. Faucet for tub was about to fall off. In-room Refrigerator was broken and my food was hot the next morning. Air conditioner would not turn off all night. Cabinet door holding the refrigerator was about to fall off hinges. Buffet was scrambled eggs, potatoes, bacon/Sausage until someone who spoke English explained to me what other areas were part of the buffet. No Channel guide for TV. While they appeared cleaned, they failed at every aspect of customer service. The Manager literally "forgot" about finding me a new room while I waited on her to switch rooms. She said she got pulled into a meeting and it slipped her mind. UNACCEPTABLE after the morning crew didn't work on fixing the issues with my room I reported at 7am. I was told there was no Business Center when it clearly shows one on the website.

Two years in a row they allow you to book a room you want then switch it to one that you do not want. So you pay more but then they do not inform you will be given a room type that you do not want. 1 year could be a mistake but 2 years seems a bit fraudulent. The front desk says to call corporate and then corporate says to call the front desk. I'm not sure why they scam people like this but maybe Hilton is resorting to seemingly fraudulent techniques as evidenced by repeatedly not giving you what you pay for and have reserved. This is why many people resort to Airbnb or VRBO. I would have cancelled but this was a work related event. ACROSS the board POOR SERVICE and zero customer support. Oh and double charges last year.

Pros: super friendly staff, great server at the bar. Very close to Disney springs area, short easy walk. Convenience store that's open late with lots of snack options, drinks, and alcohol. Bar open till 1 am. Cons: everything else. The hotel itself is ok, but the room was disgusting. This hotel is in major need of a face lift. Even the exterior is YELLOW! One of my coworkers got bed bugs here. There were hairs in the bathroom that were not mine. The wall was two different colors. I seriously lifted up the sheets bc I was worried there might be bed bugs in my room bc it was that disgusting looking. Don't believe me? Check out the photos.

Elevator goes up and down.. 10 out of 10 would recommend. The broken elevator is far superior than the Outer Rim bar @ The Contemporary.

Stayed at this property for a trade show. I loved the location the location being conveniently across from Disney Springs. There's also a covered overpass with air conditioned elevators connecting to Disney Springs. This opens up more food options without the need to rideshare or renting a vehicle. This property also has some food options. There's a Benihana, Covington Mills for breakfast and lunch, John T's for cocktails, and Rum Largo Poolside. They also have a convenience store which has snacks, sandwiches, coffee, and even alcohol. Now for the check-in and room experience. Check-in staff was fabulous. Absolutely helpful, friendly, and even remembered my name. They always greeted me when passing by. My room was a little less great. I had a double queen room mid-high floor level. The room itself was comfortable, however very dusty. It's evident the surfaces have not been wiped. The bathroom light was fluorescent and took a couple of switches before activating. Lastly, the faucet handle broke off, however maintenance was quick to fix the issue. I scheduled one day of housekeeping in hopes the surfaces would be dusted/clean, but alas it remained untouched. The short falls were not too severe to keep me from staying here. I definitely would come back. The pros are the locations, professional staff, and property amenities. I recommend improved cleaning and regular room maintenance checks to enhance guest experience.

Hilton Orlando Disney Springs was the perfect spot for our stay in Orlando. We stayed here 5 days. Did not have any issues. Room was large and spacious for 4. Clean when we arrived and they cleaned it for use a few times. They had a fridge and microwave for leftovers and quick meals. They gave us free coffee vouchers for early morning Disney trips. Walking path to Disney Springs was perfect for shopping and munchies. Takes about 10 minutes to walk there with a double stroller. Staff were friendly and helpful. They have a small to go cafe and a bar lounge. Shuttles to all 4 parks. They leave on time. Only issue I had was HS pick up, they took forever in the afternoon/night. We always arrived on time before early entire. This hotel is part of Disney Resort so you get 30 minutes early entire. I would stay here again if I come back to WDW.

I got this room as a timeshare deal. I read all reviews and most talked about the outdated look of the rooms and hotel. They have definitely upgraded the hotel main areas and top floor rooms. I was told the 10th, 9th and 8th floor rooms have been fully renovated and the other floors are partially renovated rooms. I didn't venture to other floors to check that out lol I was pleasantly surprised with our room and it was fairly clean. We had kids with us so the bath was a plus. It was standard but comfortable. It's also right across from Disney Springs and the walk wasn't bad. I did visit the fitness center and it was standard. The pool area was also nice with chairs and umbrellas. There were two pools. I came in expecting the worst so glad it turned out well. We didn't visit any parks while here but I can say the hotel was entertaining enough. This was a relax and do mostly nothing trip. Disney Springs was our go to for food as well as food we had in the room. Didn't eat at the hotel but the market seemed to have a lot of goodies. Parking was $25 a day.

I called ahead of our Christmas stay and asked if I could have a small Christmas tree and decorations shipped to the hotel by Amazon and have the boxes placed in our room. The manager, Courtney, said no problem. When we arrived late the first night and opened the door, the hotel staff had set up the tree, decorated it, and placed the other decorations around the room. It was total Christmas magic for the kids!!! They went above and beyond, without being asked, to make our Christmas special. We enjoyed having dinner at the Beni Hanna and the other restaurant/bar. The market was great for snacks and coffee. One night, we needed to do laundry and discovered an arcade next to the laundry, which meant more fun memories with the kids. I also really appreciated the two hot tubs after long days at Disney. I LOVE everything about the Hilton Orlando Lake Buena Vista and will definitely be back!

I'm surprised to see the low star rating. We were there for the USA Track and Field conference in November after Thanksgiving for 5 days. We paid a conference rate which was super reasonable and got a link to discounted tickets which made it super affordable to go to Disney Parks! Getting there from MCO: We took an Uber and it was only $32. We're from a higher-cost city so that was about a third of what we'd pay at home. Check In: We took a red-eye and arrived at the hotel around 8:00 am, exhausted. I was prepared to leave my luggage with the front desk and wait until the 4:00 pm check-in. But we were given our room key right away by the most pleasant front desk agent. She gave us a book of coupons for the area, hotel coupons for free water and coffees, DVD rentals, and let us know about the park ticket options they offered. Marketplace: Before heading up to our room, we stopped at the little Marketplace cafe that had a Starbucks sign hanging outside. We ordered coffee and breakfast fruit and pastries. We requested a King room. It was ok but it was tight. We had room to use the luggage racks for both of our carryons. The bed was comfortable. The shower did drain slow and had one of those material curtains which would blow on to you as you showered. But there were two sinks, one inside the shower room and one outside, which made getting ready easy instead of having to share space with my husband. I also had to work from the room during the day and the wifi was strong. We had a special conference code for the wifi so I don't know if that made a difference. But I had no problems working 8 hours on my laptop. Hotel: I never made it to the pool but we did have drinks in the bar in the lobby. Service was great. We also ordered room service and I expected it to take an hour, so I jumped in the shower. About 10 minutes later our food arrived hot and fresh! I just ordered appetizers and burgers but it was delicious and we were full. Would recommend it you are tired and eating late. (Food is also available in the bar) Benihana: Sigh. Service was terrible. The staff seems like they hate working there. We ordered take out and it was a family meal for two for $50. Great deal. Ample food, with a salad. It was definitely basic tourist food, but it was good for what it was. Order early - it's popular and it can take an hour to prepare and then to get someone to come to the counter to pick up your food. Shuttle: It worked for getting to the parks. We made a reservation and it arrived about 10 minutes after we got there. The bus was empty and comfortable. It did make stops at other hotels but got there just a little after our planned time. Now coming back from the park? There's no reservation required so you're supposed to just go out to the stop and wait. There is a bus tracker so we could tell it was going to be at least half an hour before the bus arrived and the temperature had dropped to where it was cold. So instead of waiting, we hopped a bus to a Disney hotel and at the Disney hotel, we waited about 5 mins before the bus to Disney Springs arrived and about 12 mins later, we were at Disney Springs. We walked back to the hotel! Star of the Hotel: The access to Disney Springs. It is wonderful to be that close. A little stroll out the back of the hotel, across two sky bridges, and you're at the entrance to Disney Springs, near Earl of Sandwich. It took 10 mins to get there. We were able to run there for lunch and back to the hotel. It is the utmost convenience to be able to walk back to your hotel at any time in 10 minutes! And I felt completely safe walking to and back, even at night. Also if you want to hit up the Vineland outlets, it's a $7 Uber ride, and short Uber rides to non-Disney restaurants (like the new Raising Cane's)! The Holiday Inn hotel also has a joining parking lot so those guests can just take an extra 5 minute walk to the Hilton to access Disney Springs via the walkways. Resort Fee: Yeah, this is standard at every hotel, even hotels much less nice than this Hilton and hotels miles from Disney. But this hotel has direct access to Disney Springs! The conference will be in Orlando again next year and I hope it will be at the same hotel!

We stayed at the Hilton Orlando Lake Buena Vista next to Disney Springs on our last WDW trip and there were some positives and negatives. I loved the store next to the lobby. It had a wonderful selection of fresh fruit and snacks for everyone, and you're given tickets for a water and a coffee each day upon check in. The prices were reasonable, and they have some travel size options for things like pepto and advil. The room was clean, updated, but had no phone. We stayed on the 9th floor and it wasn't terribly quiet. We were probably woken up 2-3 times a night by loud children. When we checked out and went to leave our bags with the hotel, there wasn't a bell person. We probably waited about 10 minutes until the person who checked us out was able to find someone to lock them up. Picking them up also took a few minutes to unlock where the bags had been kept. If you plan to do the same. I'd budget 15 minutes for pick up and drop off. My main issue, and why we probably won't visit again, was that their shuttles were about 90% worthless. My guess is that they used to run every half hour or hour, but currently only have two in the morning and two in the evening. One is for Extra Magic Hours (which you can attend for staying at this hotel), the other is for about the same time as rope drop. If you rely solely on the shuttles you'll spend roughly 10-12 hours at the park each day. We ended up taking a Lyft all but one time for roughly $8-$15 a ride. The one time we caught the shuttle, the drivers had an argument, and they didn't enforce masks on the bus. There's also no longer signage in the waiting area for the buses so we had to ask around and then hope we were in the right area because there were so many benches. As a side note, I didn't know that to get to Disney Springs from Hilton Orlando Lake Buena Vista you need to walk across a pedestrian bridge over traffic. You can drive there and back, but next time I'll probably stay onsite since Disney Springs is nice, but not at the level of draw for staying here again. So all in all, is it worth it to stay here? If it's free with points then yes. Our trip was covered by points and it was an adequate stay, especially with the in-hotel store. However, it was so much effort to get to the parks that if in the future we're only at Walt Disney World for a day or two (we primarily visit for Epcot) it only makes sense for us to either fly in for the day, or stay next door for a couple hundred dollars more.

My husband booked a room for our upcoming trip on Tuesday evening (11/21) for Friday (11/24). I just went on to confirm our reservation and noticed that the date had reverted to the day he booked (11/21). I call when I see the error and they tell me there is nothing they can do. They instead tell me the charge is $195 for a no show. I explain that he booked on the evening of 11/21 so it was an obvious error. I ask about a credit since we need to book for tonight and they say there is nothing they can do. I do not believe that a company this large cannot recognize this error and provide good customer service. Thanks for ripping us off. Terrible customer service.

Stayed here for the weekend due to proximity to Disney Springs. Decent hotel but very dated. Our first room was very musty and had a bad smell so they moved us. Second room was better but still dated. Restaurants on property were ok. I feel like these locations they barely maintain because they know rooms will get filled because of location. And no one hangs in their room in Orlando.

We had a great stay at this conveniently located property. It is a short walk to Disney Springs, has a lazy river and shuttles to the parks. Front desk was great and able to get us checked in early so we could go enjoy the pool.

I came here last week for a conference and thought the Hilton was fine, nothing special. It was convenient staying on site for the conference. Presenters had issues with technology and internet, but I'm unsure if that was on the hotel or presenters themselves. The room was clean and their staff was attentive. I didn't love how the showers made me feel like I was being hosed down by a high pressure garden hose. A big perk while attending the conference was that they gave us 2 free 16oz coffees at the convenience store downstairs, along with 2 water bottles. The biggest advantage to staying here was the pedestrian bridge, which was a short walk to Disney Springs. Overall, I was a little disappointed because when I heard it was Hilton I thought the rooms would've been nicer. Anyhow, not terrible.

Really enjoyed this hotel. The pool area had a live DJ, lots of space, a lazy River, a waterslide, an adult pool, and a few jacuzzis. The poolside had very attentive food and beverage service. I had the chips and salsa, a "bucket" of Caribbean Cooler and a Pina colada. The chips and salsa was a let down. The salsa was obviously from a jar. The chips were not too tasty either. I was hoping for a frozen drink for the bucket, but instead it was mixed. So we bought the pina coladas separately because a bucket was not an option. Loved the lazy river. They have float rings for the guest to use, first come first serve. Most were being used though, so I'm glad we brought our own. No opportunity to get on the slide due to a storm that came in. When the storm passed, the waterslide closed down (around 6pm). But the pool itself stays open until 11pm. The room itself was nice. All quality items. My one gripe about all Hilton's, the beds are way too firm. Can never really get a good night sleep on beds so firm.

This time we stayed using a voucher we got through Travel Zoo for a different trip that was canceled, so I was concerned things might not go smoothly, and was pleased they did. Check in was easy and our room was ready. The room looked clean enough, but it wasn't until I got in the shower and found long black hairs hanging on the wall of the shower that I was a little disgusted. It was a clump of hairs and I can't believe I missed it before I entered and got wet. Also, the sink drains so slowly you have to wonder what cleaning staff does. They have to see this when cleaning and should notify maintenance. Room 805 It rained while we were here, so instead of venturing out, we ate at Benihana which is convenient.

The beds are soft, and thou it technically it is on property and there are busses to take you to the parks it's a bit of a hassle. Stay on property

Just came back from visiting this hotel this month (August) and the service is still great! Celebrated my two year anniversary and the hotel staff were very friendly and knowledgeable, they provided me information about where to locate the hotel amenities again and reminded me where to book our shuttle bus for the parks. Will be visiting again soon!

A bunch of us stayed there this week and all had mold in their rooms. This affected some of my friends' breathing- they coughed non- stop when they entered their rooms. We all had old, old carpet in our rooms with multiple stains. Hotel is due for a massive renovation. Staff are nice. Location- 10 minute walk to Disney Springs. Nice gym. Marketplace is nice and has great hours.

We live about 2 hours from Orlando and finally bit the bullet to take our kids to Disney. The rep on the phone said this was an amazing hotel and Disney benefits etc . I think we are just spoiled bc we are used to amazing resorts . We should have stayed at the main Hilton. This hotel is sub par at best . The pool area is not maintained and dirty. I was expecting the same service as the main hilton and it was not like that at all. Very disappointed.... rooms are dated. Pool area is not what I expected. But it's my fault for not researching more .

This hotel was not good. There isn't much in the way of accommodations when you're traveling with someone who is disabled. The restaurants are way over priced and to make matters worse, I got bed bugs while I was staying here. This is not the hotel to stay at if you're visiting Orlando.

BLUF: Overall good, but service lacking. Stayed for 4 days. Overall the staff was very friendly and helpful. The food service staff were exceptionally good. The room was clean and well appointed, although they use those bulk shampoo/conditioner/soap dispensers in the shower and one of mine was empty. I called the front desk to tell them I was out of tissues, and could housekeeping drop off a box? I was told to come to the front desk to get it (I was on 7th floor). Also, room was serviced at 4:30 in the afternoon. I've never been someplace that does that. Service is best done mid day, when the resident is most likely to be out.

The lobby is the only clean area. Their rooms are SO DIRTY. IT'S SO DIRTY that we asked for a new room, and the new room was equally dirty so we complained, got a refund, and went to the Drury Plaza which is SOOOOOO MUCH CHEAPER AND CLEANER AND FREE FOOD AND DRINKS. There's dust everywhere in the rooms, there's spiderwebs hanging from the ceiling, there's food crumbs under the beds, it smells like a moldy old house. Book at the Drury Plaza instead --- you will regret staying at the Hilton. You've been warned.

This property is past its prime. Dirty rooms and common areas. Poor service. I wouldn't recommend it.

There are some reviews that I just hate to write, and this is one of them. I was staying at this hotel for a convention and the convention center and the hotel are the same building. This made it very convenient for me, but not so good for the hotel. From check-in, the experience was awesome. They were beyond friendly at the front desk, with good information and assistance. My room was ready early and all through the four days I was there, they could not have been nicer. The room was good. The amenities were fine and all-in-all, I would stay here again. So why a one star review? Because of the convention center. They are one property so I can't split them out, but the convention center was kept so cold, it was beyond uncomfortable. We had to go outside each time we had a break just to warm up. We complained over the course of the week, but for whatever reason, nothing changed. Even our attendees who prefer it colder were complaining about how uncomfortable it was. To be subjected to this over and over is unforgivable. When they received the first call they should have done something. They did not. The temperature never changed. I was out to dinner the third night with a friend and when walking back to the hotel, I mentioned to him how cold the room was. He thought I was over exaggerating, until we walked through the building and he had to turn and walk back outside. I would stay at this hotel again, but thankfully, we are moving the conference to another location for next year. It would be to the benefit of Hilton to visit their conference centers on occasion and check out the amenities. Especially the temperature. Setting the air conditioning to "freeze" is not acceptable.

Check in is at 4 apparently. They didn't give us our room until close to 5. I was told the hotel was sold out so, ok, I understand. When we finally got to our room it had stains on the carpet and looked dated overall. We noticed the next morning that we had ants all over the window sill. Jeez. Not worth the money.

This Hilton is a nice hotel. It has a fantastic location with a skywalk bridge to Downtown Disney. While the rooms are pretty standard, the hotel was clean, room hallways (and elevator) area were quiet, the common areas were nicely decorated and the outside grounds were very nice. The price point was fine for the value. I would stay here again.

Before booking this hotel I did extensive research on the Hilton Sygnia, and the Hilton Palace both in the Disney Springs area. In the end I decided to stay at the Hilton Lake Buena Vista because it was the cheapest one in price and the best value for Hilton Honors members. This hotel also has Disney Magic Hours. Overall the hotel has been great. We are Hilton honors diamond members and although we are not getting a full free breakfast as is customary in other Hilton hotels, none of the other Hilton hotels nearby provide free breakfast either! however the Hilton Orlando Lake Buena Vista gives you a $15 credit per person with a maximum of two per room and that is actually enough to cover a simple breakfast: you can redeem your $15 credit at the marketplace café and that is enough to cover one breakfast sandwich and one pastry. You can also redeem your $15 credit at the sit down restaurant called Covington Mills. We tried both restaurants. The marketplace also includes other selections such as milk, bagels, or cereal and a variety of pastries and you can use your credit for any of those selections. My preferred location for spending the credit was the Covington Mills restaurant, this is a sitdown restaurant where you can get a $20 omelette that comes with a side of potatoes toast and fried tomato or the eggs Benedict, a full buffet breakfast for $25, or a breakfast sandwich package that also includes a juice and coffee for $15. However the downside is that you will have to cover the extra cost. Our server was extremely extremely helpful and she also gave us some water to go with plenty of ice that we could take to the parks in our water bottle. We also heard that on Sundays they have a Disney character breakfast for $30 per person and less for kids. If you want to buy some snacks or water you can save some money by placing an order on Instacart or Amazon fresh and then have it delivered to the hotel front desk, then you can stop by and just pick it up. There are no hotel charges associated with them receiving the order. Also during check in they asked me if I wanted to get our room cleaned or if I wanted to not have it serviced due to Covid concern, in my case I asked for daily housekeeping service and there is no additional charge for that. I also used the guest laundry, it is located on the first floor right next to the arcade and it cost $3.50 to use. There were four washing machines and four dryers. We also took the free shuttle to the Disney parks. During our stay in September 2020, The shuttles have to be pre-booked in advance on a website and they run every hour. The shuttles is a third party large bus with a big number of seats and it stopped first at the Orlando Buena Vista and afterwords add the Hilton palace. The bus was not full however September is not a busy time in the parks, I am not sure what they do during the busy season so you may need to call the hotel and inquire about that. The shuttles were very convenient and you just have to plan around their departure times. On the way back from the parks they also pick up every hour, do you just need to time your activities. The last shuttle the parts one hour after the park closes.Additionally we found out that there are also shuttles from the parks to Disney Springs, so in case you miss the shuttle you may want to take the shuttle to others nearby hotels in the Disney Springs like the holiday inn or to the Doubletree or the Wyndham and those hotels are walking distance to this one. The free shuttles run during normal park operations and are NOT available for you to return from special Disney events such as the Halloween party. The hotel is about 5 minute walking distance from the Disney Springs shopping and dining area. The resort fee is annoying but every other similar hotel charges it too! The one at this hotel includes 2 free bottles of water per day, And two free Starbucks drink coffee's per day, and free DVD rentals. They will give you coupons during checkin that you can redeem at the marketplace café.

I must say, not exactly what was shown in the picture, but still a great hotel! Kenny + other staff were awesome from check in all the way to check out. The breakfast buffet is $25 but we had vouchers to use (thankfully). Delicious! Loved the Mickey Mouse waffles, French toast, and especially the fresh fruit every morning. We also had vouchers for the Mainstreet Market that was very accommodating. Even had a little ice cream shop in it! Didn't have a microwave in my room, but I was able to come down here to heat up things as needed. My room was nice, needed a little touching up here and there though. Comforter was a bit bumply feeling? Housekeeping was good. Had my do not disturb sign on my door for over 24/48 hours & they actually sent security up to check on me. Scary at first, but completely makes sense! Aside from that, I was frequently in the conference rooms. SUPER freezing in there until like the last day where I think they just completely turned the ac off? Extra: shuttles to parks available but it can definitely be a long ride! Also, there's a walking bridge to Disney Springs our towards the pool.

The hotel looks nice as you walk in. Our rooms were nice, but it slowly start to get worse as the days progress. One of the bathroom lights didnt work and we had to call someone to get it fixed, plus the food here, very dry. The elevators is a hit or miss, its either quick or takes forever. Food is really overpriced. On the morning we were checking out, there was this black bug in our bathtub! Overall the place is nice, but i would recommend another place if you dont want bugs or dry food. At least its close to universal and lots of the disney parks.

Awesome !!!! What a wonderful hotel in Disney springs !! It has a great lobby and front desk as well as very super nice rooms. I was very impressed with a phenomenal catering group, their communications and the delicious choices - all done up in style !! They will do a great job for your event !! They have a lot of choices for great restaurants and bars on site and the hotel and pool is top notch fun !!

As a Hilton Diamond member, I travel pretty much weekly for my job. I got offered a deal to stay at this resort for a price I couldn't pass up. My girlfriend and I took the four day package. The hotel lobby is beautiful but it stops there. The smell of your grandmas basement smacks you in the face as soon as you open the door to your room. The person that checked us in asked if we wanted a free room upgrade, so of course, we accepted. This room was worse that the Hampton Inns or Garden Inns I've stayed in, and this is considered a "resort." The lighting in the room was horrible, so two girls attempting to get their hair and makeup done before heading out- it was like wearing sunglasses while doing it. They only had one towel hook in the bathroom for a room that sleeps four. The plugs wouldn't stay in the outlets because they were a bit loosey goosey. So our flatirons kept falling out of the plugs. They have no microwaves in the room, so if you bring back leftovers- you will eat them cold. The pool and cool decking was cracked and missing tiles. The "Starbucks" in the hotel is not a Starbucks and does not make their drinks taste like Starbucks at all. I was not impressed at all. Again, the "cheaper" hiltons that I stay in were way fancier in comparison. But, after visiting Orlando- I think that's just the way of the city. Everything out there is super dated from the 70s or 80s. Needs a serious facelift on the outside and in the rooms. Also, I went there to listen to Hiltons owner option- if you're going to put someone up in a hotel trying to get them to buy into the brand- put them in a nicer hotel!!

I have used and been a Marriott member for years however, I am very disappointed with my recent stay at Orlando World Center Marriott, Orlando for the Association for Defense Communities (ADC) Conference. There were excessive fees for extended checkout times that coincided with conference end times, food options were limited and could not meet the needs of the multiple consecutive conferences and conference goers were charged resort fees. Of all the years I have attended the ADC Conference, this was the worst site option. I am typically more than happy to spend more to stay at a Marriott but this time I am very disappointed, they did not represent well and I feel my personal cost for this conference have been excessive with poor quality service. Marriott will no longer be my accommodation of choice.

I am a diamond member and have stayed at dozens and dozens of Hiltons. This was the worst. Tile in bathroom cracked, sharp and missing pieces. Clocks not set( need a key to set,), no soap in the bathroom. No soap in the shower dispenser. Our bathroom door would not close without pushing hard. Then opening it was very loud. I told the night manager he got me soap but otherwise did nothing. He really should have offered to refund some of my points. I used a lot of points for 2 rooms for 2 moghts each. So dissappointed that did not even feel like a Hilton. One employee told me 40 year hotel and only top 3 floors have been remodeled. Dont stay here. We transferred to Disney Swan Reserve and that was fantastic.