Lydia Han
Google
We got to experience one of the most unique safari experiences at HVC!
Unlike other safaris we’ve done where the animals are just there, we really hard to “earn” each sighting which made it that much more special. For us, tracking the animals is half the fun and we really enjoy it as much as seeing the animals, so learning from our wonderful guide Ramon and being actively involved in the process was really cool. And whenever we did see the animals (lions, giraffes, elephants, etc), it was that much more special! We loved how Ramon was just as excited to track and see the lions as much as we were! It really made our experience so much richer to be with a guide who is so clearly passionate about what he does. We saw some of the most incredible sightings at HVC (lioness hunting, 1 week old baby elephants, a leopard kill, etc) and it was seriously SO cool.
The other staff members were just as wonderful too (Petronella, Winnie, etc) and we felt very much at home from the moment we checked in till the very end. This is probably one of the nicest glamping sites I’ve ever been to and it’s simple with no frills, but extremely cozy (we loved the fire pit!), well kept, and offers everything you need + more.
We were honestly blown away by the attention to detail that the staff offered. For example, when we checked in, they asked what we wanted to drink. I asked if they had ginger beer and they unfortunately did not. That same day, just a few hours later before we left for our first game drive, I noticed they were offering ginger beer as one of the drink options for happy hour. It turns out, Winnie (bless her sweet soul) decided to make ginger beer from scratch after I had asked about it earlier in the day. I couldn’t believe it. What a thoughtful gesture and such incredible customer service!!!
Also, they give you refillable water bottles with your name on a label. When Ramon realized that my partner goes by a more casual version of his first name, we noticed that he quietly changed the label before the next game drive. It’s these seemingly little things that really make a difference between exceptional customer service & attention to detail vs. checking the box.
HVC and its staff are absolutely top notch and we couldn’t be more happy with our stay.
The food was exceptional as well, and we loved every meal, including the little lunch boxes they packed for us upon checkout.
It was the perfect place to end our honeymoon and we can’t wait to be back one day.