S B.
Yelp
Most of the time I have a great experience. Today, not so much. I prefer HL bc they're dog friendly - per their corporate website AND I've called prior to bringing my dog to double check AND I've had a total of 3 dogs in this particular store for 7 years or better. Today, I went in to do some shopping with my two pups, everything was fine, I'd been there for at least an hour - we'd greeted other guests and employees alike. My dogs know to heel when walking, to sit when I stop - they're well trained and not ever an issue in public. As I was stopped speaking with a random customer who wanted to pet the pretty puppies - one was rolled over at his feet, belly exposed wagging for all she was worth - we hear a store manager bellow "IS THAT DOG VICIOUS!? You can't have those dogs in here if they're going to bite someone!!!" Ummm, wtf? I explained, calmly, that they do not bite & the gentleman that was currently petting one of them was a perfect stranger & asked if they looked vicious to him (SM) at which point he continued braying that I couldn't have vicious dogs on premises, totally disregarding anything I was saying or looking at the dog's body language. Since he continued his rant I politely told him one was a service dog (true) and the other is in training (also true) it was only at that time that he shut up and moved on. I hadn't seen him before, I'm sure he's a joy and a blessing to work for - corporate, if you're reading this & suddenly start having higher than normal turnover, I'd look at management. ***and for those that are wondering if it's a breed issue - but no they're GSPs, not Bullies, shepherds, Mals, or any other breed that is frequently profiled as being "vicious."