Jason K.
Yelp
A couple of months ago, I was involved in a minor incident where someone backed into my car and scratch the side of my bumper and some of the hood. I drive a black car, so it was very easy to see the damage contrasted against the paint.
The driver asked if I would be willing to go to a body shop near downtown to repair it instead of getting the insurance companies involved. I guess he was a frequent visitor to this shop for repairs himself. I live in Lomita and work in El Segundo, so this was going to be a bit of a trip for me to endure. I did initial research on Holiday Auto and what little I could find seemed very positive.
I called and spoke to Leo, the co-owner, and he was very nice, spoke very clearly, and suggested I come take my car there for an appraisal so he could then contact the guy that hit me, ask if the price was ok, and then start repairs that day and give me a loaner car in the meantime.
When you visit and exit off of the 5, and make a right on Whittier, you'll notice there are actually two parts to the shop on opposite sides of the street. You will want to turn left across traffic to the location on the North side of the street. Figured that out the hard way.
I parked and went into the office (which wasn't clearly marked) and met Leo. It was obvious that his shop was very busy because repairmen kept coming in and out to consult with him, but he seemed to multitask quite well. He had me sit in the waiting area for a couple minutes while he finished up some things and then apologized and asked me to show him the damage.
I took him to my car, he analyzed it, then we went back in and he said if it was approved by the guy that hit me it would take a few days to repair but they would definitely be able to restore it properly. After getting approval from the guy that hit me, I handed over my keys on a Monday and he estimated Friday early afternoon I'd get it back. He gave me the keys to a loaner car (an old Dodge Stratus I believe...not exactly like repairs at a dealership) and I went home.
I called him on Friday to confirm that the car would be ready that afternoon and he said they should be able to have it done by 3pm or so. I made my way over and picked it up. It was definitely well repaired. I couldn't see any signs of the damage. And I guess he replaced the bumper and did whatever else he had to for around $650 (he made me a copy of the quote, though I didn't have to pay for anything). He also gave me a little certificate that indicated the parts and workmanship were guaranteed for life. If I had any issues with the work they did, I could bring it back any time and they would perform further repairs at no cost.
Summary: Quality work, expedient delivery, probably affordable prices (not an expert). Leo is a great communicator and an honest guy. He is very busy, so you might have to be proactive when getting status on your vehicle, but if I ever have to do auto-body work again I would definitely consider his office despite it being pretty far away for me.