Holiday Inn Express & Suites Orlando - Lake Buena Vista by IHG

This is by far the cleanest and nicest hotel in all of the Disney area. I seriously think it even beats the Disney hotels. The front desk are always happy and very heartwarming and nice! The cleaning ladies in the hallway are always smiling and courteous. The breakfast area always have top notch food and it’s always clean in the dining area. The best hotel in Orlando period.

We were looking to spend a couple of days in Florida for vacation, and we happened to stumble apon this holiday inn! The moment you walk through the doors, the staff treat you as if you were apart of their family! The Customer service is phenomenal and an employee that stood out to me was Nicole who was a clerk at the front desk. She was above and beyond and would always go out of her way to help us with any question or concern we would have during our stay and was the one who helped us have an enjoyable and excellent stay at the hotel. Any question we had we would ask her and she would gladly answer it with the most optimistic and helpful attitude always making sure that we were able to have a great stay. I have never seen this level of customer service and dedication towards the customer in any hotel I have stayed in during my years of traveling and Nicole surely stood out and went above and beyond and I really look forward to coming back in the near future for my next holiday and being able to have the highest and upmost quality of customer service provided by Nicole and the entire hotel staff. I’m very grateful to have stumbled upon this wonderful hotel and I am very appreciative of Nicole and her team of staff that help ensure the hotel is running smoothly and that all guests (including myself) have a great and positive experience! Thank you to all the staff and the Holiday Inn company for the amazing service and like I said before, I will be back very soon!

Overall, this is a clean hotel in a convenient location. The breakfast was fine, standard fare for a Holiday Inn Express. The price was reasonable. But there were three things that really turned me off about our recent stay here: 1. Expensive hidden parking fees 2. Housekeeping was very unreliable. They did not come to our room during my stay and we had to get clean towels from the front desk. 3. There's no cable TV, at least not in any traditional sense. There's no ESPN, cable news, weather channel, or anything else you might actually want to watch. They did have a NASA channel and a Spanish Disney channel and a couple other random obscure channels (which they will use to claim that they do have cable lol). Overall, not what I expect from a Holiday Inn Express (I'm an IHG loyalty member).

I booked this hotel because it was close to Walt Disney World. The price was affordable and having stayed at different Holiday Inn properties and had positive experience there, I opted for this location. I arrived around 9pm with my young children tired and ready for bed. Check in was a breeze which I was thankful for. I quickly learned that parking for $30 for one night which seemed incredibly expensive! I have stayed at other locations and have never had to pay for parking - let alone $30. I made it to our room and the room was clean. After getting kids tucked in bed I went to the bathroom to discover it was dirty. There was visible urine around the base of the toilet (not stained...puddle) and hair around the sink. If my kids weren't already tucked in bed I would have gone down as asked for a different room. The beds and pillows were comfortable and the room was quiet. Breakfast was decent but standard for a hotel. Great variety and the cinnamon rolls were 10/10. This location was prime for what we needed and we do travel to Orlando often but we will not return to this location simply because parking was unbelievable!

We’ve stayed here a few times now and are platinum members who stay exclusively at IHG hotels. It’s at a great location situated equally between Disney and Universal. Staff was friendly overall. This time was not as good as the last couple of times. First, $31 a night for parking added on since our last visit was quite disappointing, and the fact that we had to do it through an app. We paid with a points deal where we stayed 3 nights and got one free, and had gotten a couple nights of parking covered for our 8 day stay. We were told to come back on Friday to get the last two nights covered, which they did, but we had to leave the theme parks early to be there to get it done while the manager was on duty. When you are guests at a hotel that has its own parking lot, guests shouldn’t be required to pay more for parking to stay there than what Disney charges to park. The hotel offers a shuttle to a few of the parks, but keep in mind that means you are tied to their schedule and I think it had one pickup time per location. On past stays, they have had the golden malt Mickey waffles for breakfast, which has been the deciding factor to stay here. Though their breakfast was standard for IHG, scrambled eggs, western style eggs, biscuits, oatmeal, sausage, cinnamon rolls, they discontinued the Mickey waffles, and didn’t offer bacon. Hotel did offer laundry, all coin ($4 per wash and $4 per dry), and no change machine. We have no plans to do a return stay at this location, mainly due to the outrageous parking fees.

My wife and I have multiple stays here at Holiday Inn Express, our breakfast experience was outstanding with staff members, more specifically Ms. Laura Jimenez. The quality service and attention to the guests was overwhelmingly pleasant! I would like to hear during out next visit that Top Management at headquarters has recognized and rewarded this exemplary employee for her services and attitude towards its guests. Our sincere Congratulations on having a great representative of your brand!

Had a Great Staying with my family last weekend! The room was pretty renovated and clean and the breakfast was good and fresh. Also Nicole that checked us in at the front desk was very informative and made the process very smooth. I will totally be coming back.

Delicious Waffles and Great Service I had breakfast at the hotel restaurant and absolutely loved the experience. The waffles were delicious perfectly crispy on the outside and fluffy on the inside. The staff Maria and Araceli was incredibly friendly and attentive, making sure we had everything we needed. A great way to start the day!

By far the best hotel near the Disney area! Everyone is always smiling and super nice! Hotel is very very clean!

We stayed overnight in Orlando and chose this hotel last minute for the night through Booking.com. The front desk staff was friendly and accommodating which made checking-in and out easy. Our room was spacious, but the water pressure in the shower was lacking which was a bit disappointing. The breakfast was decent with scrambled eggs, sausage patties, sausage links, waffles, and a few other options. I do wish they had bacon, though bacon always makes breakfast better! One downside is that parking isn't free. It costs $27+ per night which you pay by scanning a QR code. Since we were only there for one night, it wasn't too bad, but still costly. I can't imagine paying that for a longer stay. Yikes!

The good - comfortable pillows and very good eggs for breakfast although it's lacking otherwise with just the basics. The bad - You have to pay for the parking which is a joke because many hotels in the area that are just non-resorts don't have parking fees. Never any clean towels in the gym. I was told there were no animals in this hotel but yet my asthma was bothering me. There was obviously an animal in my room previously and the room wasn't cleaned properly. The carpet was dirty in my room.

Great hotel for a quick stay in Orlando. Breakfast was included. Not a lot of options but the food was ok. The hotel was pretty clean and the rooms were pretty big. Parking has to be done by scanning a QR code which is not the most convenient and rather expensive. There is not a ton of parking in the front and during the evening, they close every entrance except the main one. That's a big issue if you are coming in late after walking the theme parks, carrying a sleeping kiddo.

Stayed for two nights, up from Miami. I have zero complaints about the room, service, breakfast. My only little complaint is that one of the elevators was out of order and it made it slow to go up and down. But other than that, our stay was great! We're a family of five, a big kid, a toddler, and an infant, and we were comfortable. The room is spacious for the kids to roam around and play. The room has a nook with a midsized fridge and a microwave and that's exactly what I needed to prepare and store snacks. The breakfast was really great and convenient. Staff kept everything clean and stocked. Honestly a great experience. Would absolutely stay again!

Do not recommend! We always stay at the Hilton just across the way but it was $192/night so I booked here for $144 well what they don't tell you is the elevator is down prepare to wait 15-20 minutes to be able to go up and down. Also parking for 14 hours was over $27 the pool is freezing not heated. Hallways are dirty don't look like they haven't been vacuumed all week. After you add in the additional parking fees it's much closer to the $192 I would have just stayed across the road and been at a luxury resort with a nice outdoor area.

Check in was quick and pleasant. We were recognized for our elite status, and given a bag with two waters. Parking was pricey, and if we hadn't had to pay, we'd give this HIX five stars. This Holiday Inn Express was comfortable & quiet. The bed was terrific and we slept well after waking 6 miles at Disney. The room was clean and the temperature was perfect. Breakfast was good - the eggs were fair (overcooked scrambled eggs). I love that they had cranberry juice (my favorite) & Mickey Mouse pancakes (cute and filling). Check out was quick and pleasant.

Very nice hotel! First time staying here. Check in was easy. Plenty of parking in a lot. The room was bright and spacious. It had a nice entry way that allowed space between the bed and the door and the bathroom. We had a king bed. The room also had 2 nightstands, a coffee table, a pull out couch, a chair, a desk, a desk chair, a dresser, TV, a bench (we used to put our bags on), a mini fridge with freezer, coffee maker and coffee, a microwave, ans ice jug. The bathroom was also huge with a walk in shower and nice counter top. The lighting was great. Crisp clean white towels and sheets. The room was very clean and quiet. They provide a hot breakfast buffet. They had waffle and pancake batter along with a pancake maker and Mickey Mouse waffle maker. They also had cinnamon rolls, bagels, toast, yogurt, bananas, Turkey and pork sausage, scrambled eggs, biscuits, sausage gravy, muffins, juices, milk, hard boiled eggs, cereal, oatmeal, coffee, tea, and an assortment of cream cheese, butter, and jelly. Very good! Lots of seating too! We paid $5 for parking a night. The pool was not open unfortunately but they said we could use the pool at the hotel next door, Aloft. Only issue we had was that online when booking it stated they offer Disney Annual Passholder discounts and First Responder Discounts. My boyfriend and I are both passholders and first responders. We were told the discount didn't apply to this location but a location closer to the parks. Online didn't state that information or difference unfortunately.

Atmosphere: Clean and relatively new/fresh in appearance. Family friendly with the Disney theme spread across the hotel. Service: No problems. Not outstanding, but not terrible. Food: Typical free hot and cold breakfast foods in the morning with the Disney theme extended to the waffle iron in the shape of Mickey. Accommodations: Room was clean and comfortable. It would be nice if IHG properties added at least a handheld bidet feature as an option to bathrooms. It's close to Disney, shopping, and restaurants. Recommendation: It's a yes from me, dog.

So extremely disappointed with management of this #Ing property. It took me over three hours to check in because the forms for a company credit card wasn't sent to our company at time of booking. They even ran one night on card. The front desk (after checking with her supervisor) would not allow me to have a key to get to my room. They told my company to fax form back, then an hour later when I went back in to the front desk, the woman at the desk said " Oh I'm sorry, the firm needs to be emailed. I flew in from Philadelphia to this location for work, afterwards I was going to meet my family for dinner and go to Disney. Three hours out of my day because of they were irresponsible doesn't give me much confidence in #HolidayInnExpress in the future.

Beware, this hotel charges $28 per night for parking! It's not obvious on the website unless you look carefully. Unfortunately we did not. This is an okay hotel but certainly not worth spending that much for parking. Absolutely ridiculous! Greedy people taking advantage of people coming to Orlando to have fun. Shame on them.

Love this hotel! Great costumer service and great breakfast. This hotel was the cleanest hotel we stayed at this trip, they must have an amazing team ( I am very picky about the cleaning, I see everything) and this one gets 5 stars for that. Comfortable beds, quiet, and nicely decorated. Highly recommend and will stay there again.

Wonderful...the hotel is very clean and there is plenty of evidence that the staff is doing a great job of sanitizing. Rasheed, one of the owners was in the lobby during breakfast talking with and checking on many of the guests. That one act alone proves that this is a great and safe place to stay. A+ We also got a great price! Try this location out...I'd wager your experience will be the same... Highly recommended!!! #holidayinnexpress @holidayinnexpress

Stayed here for a week and it was the most hospitable stay. The hotel was new, the bed was amazingly comfortable, and everyone was super friendly. The shuttles to Disney weren't worth the hassle (they took close to nearly an hour extra because of all the stops, and the waits). But the hotel being just a short distance from Disney Springs (less than 3 miles), taking a bus from the parks to Disney Springs at the end of the night and than an Uber to the cut costs by more than half. But the hospitality and value of the stay more than made for a delightful stay.

The staff was least helpful to the extent of being argumentative. Housekeeping services are provided at request which means if you miss it, you miss it. They will not provide your house keeping service. We asked for towels and they only provided 2 sets for three people. Told us very curtly that that is what they have. Then lady at the front desk on Mar 10, 2023 morning at 8 AM started arguing saying it was not her shift previous day when we asked for towels. She never said what she can do to make it right. You expect hotel staff to be courteous and help resolve guests problem. This lady was like as if this is hotel's problem and not hers. She works for the hotel and this makes her problem too. She started literally arguing, the least expected from a front desk hotel staff.

After some rushed summer vacation planning I found Holiday Inn on a travel website. The location is close to every park you come to Florida for and the rates are extremely fair. When we got here the place was immaculate it was spotless from the lobby to the rooms and everywhere in between. The woman at the front desk was extremely nice and very helpful and she told us this Holiday Inn had just opened this past June so it was brand new. The room itself was everything you'd want out of a hotel room. It was spotless it was accommodating and it was just all around perfect. This hotel is 10/10!

Stayed at this hotel December 25th. I by mistake left my credit card and license in my room. The front desk called me and let me know that they found it and I was SO GRATEFUL! They told me they if I email them a mailing label they would mail it out to me. I sent the label the next day and It has now been 2 MONTHS and I cannot get a answer as to where my items are. I left countless messages and called so many times. I finally spoke to the manager Rachid who said that he will take care of it and call me back that same day- it never happened. I called again, left multiple messages but no response. I am so frustrated and not quite sure what to do anymore!

Beds are comfortable. Rooms are clean. They have the big dispensers of J.R. Watkins in the shower. AC is slow to turn on. Took 5 min after it was set. Fire alarm went off at 10:15 am for about 30 seconds. I'm curious to see if that's just a mistake or a forced wake-up call seeing how the IHG hotels down here in South Florida audibly despise late check outs. But hey, I'm just a lowly Gold member (five nights away from platinum at this moment) why should I get special treatment? If the alarm didn't go off suspiciously I would give it 4 stars.

Wake up this morning and ants were all over my husband's clothes that were on a couch that was in the room. We informed the front desk and they sent housekeeping and then they sent engineering. We were offered another room which is right upstairs from the room we were and now it's ants all over in that room too. Then was told there were no more rooms available by front desk and there is nothing that they can do at this moment but sent engineer up there again. No one is being accommodating or showing concern. We came all the way from Phoenix Arizona to enjoy my 40th birthday , this is not how you handle customers or guests . At first we were told that the manager will call us when we asked for the manager number finally James Valle came to speak with us and put us in a room on the other side of the hotel. James was very accommodating and offered us a refund for two nights but definitely I think the staff needs to be trained more on customer service.

I usually tend to avoid Holiday Inns, but I must admit, I had an excellent stay! This place is brand new, looks like it was just built. Customer service was great, I asked a few days before my reservation if I could have a king bed and I was able to get a king bed room as promised with no issues at all. The rooms themselves are nice and big. High ceilings, beautiful bathroom, nice big TV, and modern decorations. The rooms also come with a microwave, Keurig, and mini-fridge. I must say, this bed was probably the most comfortable bed I've ever had the pleasure of sleeping on in any hotel I've stayed at. I slept like a baby and woke up refreshed. This hotel also has free breakfast but I can't comment since I was unable to take advantage. But all of this plus free breakfast is an excellent value in my opinion. I'm already booking my next Disney trip with this hotel in mind. Highly recommend you give them a shot!

I watched this hotel being built while I stayed at the hotel behind it. Gave it a shot and was impressed. Obviously clean, since it's new, and modern. Bed was awesome! So comfortable! Breakfast was free and fine. I'm a gold member. My only issue was I asked for a late checkout (4pm) and they said it would be a charge but 1pm would be the latest. I got back to the hotel at 1:05 and they were already cleaning me room. I would stay here again.

So my girlfriend and I decided to drive from Port Saint Lucie to Orlando to go to Disney for our anniversary we arrived at 12 but called prior to ask if there was early check in and the lady said there was when we got their they didn't meet our request to be on a higher floor but that was fine then when we got in the room it was trashed from the people who had stayed there prior garbage on the floor blankets and towels all over the floor etc. Sadly didn't get any pictures. We went back to the front desk and she apologized but did nothing about it she said we had to wait until 3 to get another room because there were none available it wouldn't have been a problem if she had just told us from the jump that there was no early check in but we ended up having our plans pushed back its a shame we didn't get to enjoy our stay she said she would "try and get us an upgrade" and get us into a nicer room which I said would be okay but when we came in to see our room she did nothing we still had the same room again would've been okay if they had just not promised us anything then later I tried speaking to a manager he was away from his desk so gave my number so I could get a call back I called Saturday and it's Monday and I've yet to receive a call overall the new room was clean but the staff was dreadful mostly the manager who has done nothing about it they just didn't care about doing something to make the stay better WILL NOT BE STAYING AGAIN

Found this hotel on a whim while eating dinner in Downtown Disney. Upon arrival the gentleman, who I assume was a manager, was very kind, funny and helpful. He was very accommodating for our request for a late check out since we where flying out late the next day. The room was very clean and seemed to be on the newer side of hotels I've stayed at. Another great advantage was we were about 5-10 minute drive from the outlets and downtown Disney. Would recommend for anyone wanting to stay in the area and be within driving distance of local activities but not in the center of hotel chaos. Can't beat the price for the quality!!

We just stayed at this brand new Holiday Inn Express for 2 nights which just opened in June 2019. The hotel was immaculate and everything was great. The staff at the reception area were so friendly and helpful, and the general manager, Rachid is attentive to every detail in the hotel. He is open to all suggestions and comments about the hotel to make sure that everything is PERFECT! The rooms are very spacious and the beds are extremely comfortable. Breakfast was more than adequate for a jump start to the day. I would recommend this hotel to everyone who wants to be in the cleanest hotel in Orlando with the best service!!