Holiday Inn Express Augusta Downtown by IHG

Wouldve given 5 stars, but the shower water only gets warm and both shower heads run at the same time, you cant turn one off. Room is absolutely amazing. Bed was extremely comfortable. Ive had issues lately with waking up in pain, but after sleeping on this bed, i woke up pain free! Room is stocked nicely and was so glad it had a microwave! Definitely would recommend the stay here

Our experience at the hotel was outstanding. We held a large family event and the hotel was perfect for our needs. They worked with us to obtain a room block and reasonable nightly rate for the rooms. With over 10 rooms booked we were able to secure a meeting room to host our family. Kailyn in sales was very professional and responsive to our planning requests. The location was near all of the events we had planned for the weekend and in fact in most cases we were able to walk to the venue. The parking was free and the parking lot was well lit. Because we had a multi generational event, the free breakfast was a big hit because people could come down at their leisure to eat - what was actually a very good offering. Horace was very hospitable and made sure that our family was well taken care of during breakfast. The rooms were a nice size and clean. Overall, I would most definitely recommend this hotel for a stay and would stay there again.

Per the night auditor on duty, General Manager Boatwright instructed staff not to check in guests after a certain hour. My friend arrived shortly after 2:00 a.m. and was informed that the original reservation had been canceled and marked as a no-show. That determination, in itself, was understood and not contested. What followed, however, was far more troubling. They did not ask for the original reservation to be reinstated. They willingly agreed to pay for a new reservation. Nevertheless, they were told that no guests were permitted to check in after a certain time, regardless of circumstance. This policy was entirely unfamiliar to me, and if it is indeed an official policy its absence from your IHG property website is deeply concerning. At minimum, such a restriction should be clearly disclosed, and the option for late-night check-in should be removed to avoid misleading future guests. While they certainly could have taken their business elsewhere. Snowy weather and hazardous road conditions made continued travel unsafe. The hotel had been booked precisely to avoid a long, dangerous drive home in the middle of the night, through worsening conditions. Denying lodging under these circumstances was not merely inconvenient, it placed a paying guest in a vulnerable and potentially dangerous position. Hospitality is not just about policy enforcement but about judgment, care, and human consideration especially when safety is at stake. I would appreciate a direct response from the General Manager clarifying the hotel’s late-night check-in policy. I will also be reaching out to IHG to seek further clarification, as this experience raises serious concerns about transparency, guest expectations, and duty of care.

Pleasant surprise! Renovated adequately, not imaculate, but makes a difference.- major stuff done but they forgot the trim Staff is friendly- kim at breakfast was hosting! Room- they are huge and was clean, bathtub is old so its not visually appealing- but the rest of the bathroom is updated and was great- toilet itself is also old Parking is free and gated Breakfast is good- shoutout ms Kim- cheese egg, sausage, biscuits and gravy, potatoes, cereal, pancake station, cinnamon rolls and bread, yorghut, juice, tea, and coffee.- now they only have coffee-mate creamer but they also have milk.

Positive: There were a lot of loud people here when we stayed. They did quiet down about 10/10:30. Negative: People that were on our floor were very loud.

Service was great and when I tell you to cook for the breakfast is on point, he is nothing but the truth!!! Guys I will come here just for the breakfast!!! Great stay and the flavor was flavoring. The French toast he made was like something from a gourmet restaurant guys. I have had a continental breakfast, but this was something more from a restaurant style spread. I’m definitely impressed overall I’m super satisfied.

This was the easiest and most comfy stay so far in Augusta for me. Traveling for work is exhausting so it was so nice to arrive a little early and my girl Mrs. D already had my key cards ready for me. 🥹 She was so welcoming and made me feel at home. Breakfast is so good too. Now I'm excited for my next work trip!

Originally slated to stay one night, visit family and head further south before getting a other room. Was treated so well by Jason and Asha that we decided to stay another night at Augusta. Great employees of the brand. Can't say enough other than. Great job. Would recommend and will be staying here again.

Pulling up to Holiday Inn, it looks rather new. Walking in, it's well lit and I love the floors. The elevators missed the remodel because they were kind of spooky inside. Not well lit at all. However, The front desk staff were pleasantly friendly. The young lady even provided me with a flyers of local places to eat in the area. I arrived late so Many places were closing soon. It was the thought that counted for me. My Room 511 was super spacious. King size bed comfortable. I bit too high but I managed to get in and out without falling. Looks like it's been remodeled. Hard wood laminate flooring. Nice size Flat screen TV. Bathroom and shower were nice. The detail to cleanliness is the missing Star. Floors were clean. I can see the large size stains...Hmmm. It didn't keep me from getting a good nights rest. Breakfast the next morning was rather delightful. I held a great conversation with the female attendant about the city and things to do on my next visit. They offered a variety of food options. I grabbed the egg and cheese Omlette, smothered it with a bit of sausage gravy & headed on my way.

i love everything about this hotel ‼miss. dee awesome ms. rosetta (gm) i love how she handle any issues if there's a problem mr. horace oh my his breakfast is the best keep up the great team work you guys

I get to the hotel and wait in the lobby for a solid 15 minutes because nobody is there for check in. Get to my room which is fine - interior is old and has not been renovated in a hot minute. No hand soap in the room which leads me to believe someone might not have cleaned it/refreshed it prior to my stay. Sheets are...questionably clean. There's a makeup stain on them. Breakfast made me want to cry after all this. I come down and there's absolutely no hot food. The famous Holiday Inn pancake machine doesn't exist here. Holding back my screams of rage, I go to get some coffee only to find IT HAS NOT BEEN BREWED. Maybe this is the best Augusta has to offer. I don't know. But I'd recommend the Hampton Inn.

Great location, convenient for downtown ... room was very nice, roomy and comfortable. Would definitely stay here again.

It's an older hotel sir, but it checks out. I was pleasantly surprised on my two night stay at this conveniently located hotel right smack dab in downtown Augusta. I wasn't there for the Masters or anything, so the price of the hotel was very affordable, and put me within walking distance of a lot of great restaurant and sightseeing options downtown on Broad street. From check in to check out, all staff were friendly and helpful. The hotel was kept very clean, from my room that was spotless on arrival, to the common areas, and even the complimentary breakfast in the morning. Speaking of that breakfast, one of the best I have had in quite some time for an included breakfast, especially in the post pandemic era! I am very picky about eggs, and was happy to see they were being changed out often. Bacon was crispy, sausage savory, even the biscuits and gravy were pretty good (this is Georgia after all)! Even with it being downtown and somewhat close to a main thoroughfare, I had no issues with noise outside or within the hotel. I slept comfortably on the bed which was a nice balance of soft and firm. The wifi was fast enough to get my work done within my room, and there was plenty of room to move around for a solo traveler. All in all, a very pleasant experience, and I would stay here again!

Kudos to Horace (I think) who kept the breakfast area running smoothly and was always super nice. I've seen people requesting items that were not out and getting them. We didn't. The room had a microwave that barely worked. Took forever to warm something. No bedbugs which I'm always grateful for. Location is very close to the river walk and on broad street which is nice.

Friendly Staff, Clean Rooms, Good Location Great spot to get some much needed sleep during our home shopping that seemed to drag on forever. I really appreciate cleanliness which isn't getting easy to find anymore in hotels! Breakfast included has really gotten rough though... Thanks for a great night sleep!

I am never coming back to this hotel. I extended my stay and the person at the front desk confirmed that it is done. Next morning while I was at office, I got a call from the front desk that I have been booted out of my room. Apparently, the extension didn't go through their system. My clothes were dumped in my suitcase along with shoes with no consideration to any hygiene. I was given another room later when I returned from work with my suitcase at the front desk. Later when I checked my belonging few clothes were missing. I made a complaint to which their response was that the earlier room has been checked and nothing has been left behind. I talked to the duty manager. She was rude and did not understand my anguish on being booted out of the room and losing clothes justifying that I did not extend my booking and the hotel did the right thing. Never expected this. I hope that none of the customers of Holiday Inn/ Intercontinental Hotels have to go through such an experience.

This was a very interesting experience for sure. The views were good, but I got locked out of my room, and when I told staff, they tried, but they said that their GM would kick us out if heard. I was not a fan of this. GM should fix their attitude. I'm not being kicked out for having a door lock issue.

When my company sent me on a business trip and they instructed me I had to stay within a specific budget for lodging, I hopped on the internet to begin my search for lodging arrangements. I moaned a little when the only hotel they popped up was a Holiday Inn Express. That moan changed to a joy when I arrived here in downtown Augusta!!! From check in to the room I was instantly impressed my the decorum and warm atmosphere the hotel provided. Check in was a breeze and the room, bed, water pressure, amenities for spot on. Top all that off with a 6:00am breakfast complete with fresh hot flapjacks biscuit and gravy and a plethora of other breakfast favs and I was compelled to get on yelp and show this place some love. Great place for a great price!!!

upon arrival i figured this was a typical Holiday Inn. Seemed tidy an such but when i got up to my room and went into the bathroom there was a half smoked cigarette stuck in the toilet paper which fell to the floor when I tried to use it. Gross! What else is lurking beneath the surface here? Cleaning crew needs to get it together a little bit more. Room smells like smoke. yuck! The woman at the front desk however (I think her name was Roweesha) was very sweet.

Lovely lovely place. Great staff! Very clean room, toilet, shower area, no bad odors. Great breakfast: Thanks to Kim. Sweetest staff ever. Too kind. Wish I was rich enough to leave them all a $100 tip each. High recommend. I check beds and baseboards. All was cleaned. Carpet clean. All is well. Great two nights sleep and I have a bad case of OCD, lol.

Poor condition, dirty carpet in elevators, minimal breakfast. I left my room and removed my do not disturb sign from my room at 10:45 am and this is what I came back to in the evening. See pictures. No cleaning. Sad...

The staff here was great stop here while we are on tour and I give five stars not just for the room but for the amazing staff! They have a great shuttle van that can take you to your destinations which was a big plus in our situation. The room: my room was very clean bed was very comfortable pillows were like sleeping on clouds. I love rooms that have good coffee creamer and sugar included in it. I didn't get a chance to hit the pool but it look very clean. If you're in the area and need a nice place to stay I highly recommend you check out this Holiday Inn. Over all: I would definitely stay here again I can't stress enough how amazing the staff is it truly makes the four-star hotel a five star. Big thanks to all the staff for going above and beyond and make us feel like we are VIP guest!

This was a very nice stay. We checked in around 11:00 pm and felt right at home. The rooms were very clean and the breakfast was delicious. We will definitely stay here again. Right Downtown and close to everything. Really nice and helpful staff.

We have stayed at this location before. It is always so clean and the employees are so nice. The breakfast that they serve is good and the employees that work in the morning make sure there is a lot to go round. We will be back.

This Hotel was clean inside and out. They had secured parking and security all night. The staff in every area at all times was professional, friendly and accommodating. The food and drink was exceptionally presented and good quality and variety. They even hid cookies at four daily and Taco Tuesday with fresh salad and dressing for free! It was too cold for me to try the pool but it looked clean. Rooms were spacious with all amenities. BEST OF ALL We needed a early check in and late check out due to flight times and they accommodated us graciously! Thank you so much!

We arrived on a Friday afternoon and where able to check in a little early. Most of our rooms are very clean. One couple with us asked to be moved and was promptly attended too. Kay at the front desk is terrific. She promptly checked us in, informed us of local eat spots, and gave us each a bottle of water before we headed to our rooms for the evening. At night I felt very secure as I would go outside from time to time for a cigarette. The bellmen/security would be posted up and roaming the parking lot for extra security. The only downside is that you have to request room cleaning service on the night before. I'd prefer that the cleaning attendant knock and ask if you want the service or not. Overall, great staff, clean rooms, and decent free breakfast I rated them a 4 because the pool isn't working. Bummer for summer season.

Very clean hotels. The rooms are very well designed (the women in me appreciates stuff like that) Bed spacious, wish I could take the pillows home. Pros- Free wifi in rooms Free breakfast Gated area for you to park your car If ever in the area I will pick this hotel

Clean, excellent service, good location, and reasonably priced made this a 5 Star stay for me. Tabitha had us check in and out and split our billing per our business's rules in a snap despite the archaic way we had to have it split. The hotel has a small but clean outdoor pool. It is located at the end of the downtown district it and most of the downtown areas is accessible by waking or by Joe or Brandy who always seem more than happy to take you to your destination with the complimentary shuttle. Joe had awesome local recommendations too! Next time I am in Augusta I'll be staying here!

This location is amazing. Rooms are clean and spacious. Staff is friendly. Breakfast is great. Free wifi and gated parking. They have a 24/7 shuttle service that will take you anywhere within a 10 mile radius. We stayed for a total of 3 nights 4 days to view the Solar Eclipse in South Carolina. Definitely recommend to anyone staying in the area.

The first room we were checked into did not have hot water. They moved us to a different room. That room had a bad toilet that we had to fix ourselves with a plunger. We had a very early flight in the AM and when I got in the shower at 4:00 am there was NO HOT WATER. I called the front desk and they indicated that a manager wouldn't be on duty until 7:00 am and there was nothing they could do. I advised them that we were checking out at 5:10 am and asked that the Manager call me when they got in at 7:00 am. To this date I have had no phone call. They didn't offer any discount or refund. I had to take a cold shower. It was awful.

I have now stayed at this hotel a total of three nights (two separate occurrences), and I am quite impressed. It is pretty clean, and up to date. The rooms are nice, and have nice, flat screen, HD TVs that are probably about 37" or bigger. The floors are pretty clean, and the bathrooms are decent - the tubs are relatively new, so they're clean, and all of our linens were clean as well - not dingy and gross off-white. The staff is quite friendly as well. We did not partake in the breakfast, but they have a couple things down there that you can get for free any time of the day - such as apples and bananas. The outdoor pool looked nice and clean, but it was closed (assuming for the season). The only real quirk about this place is that is has two "secure" parking lots on either side of the building. This is fine and great, except for the fact that the walk-in gate on one of the parking lots is broken, so anyone can just walk right on in and still steal your car lol. All jokes aside, this place is very nice for being on the shadier side of downtown Augusta, and there are plenty of places within walking distance (restaurants mostly), depending on what "walking distance" is for you. I would absolutely stay again. We had a room with double beds the first time, and the room had a sizable difference compared to the room with a king size bed - obviously because they only had to fit one bed vice two.

Came through town to perform and this Holiday Inn Express was perfect for my stop. The location was very convenient, the room was super comfy and very clean, but more importantly, the customer service was excellent. I was very impressed with the energy and attentiveness of the front counter staff during my late night check-in.

Newly built and opened in April 2014. I visited this location to check out a meeting space I wanted to use for an event. The staff was nice and accommodating. They showed me the space and let me know if could be tailored to meet my needs. Because the hotel is newer everything is nice and clean. The location is in the downtown Augusta area towards Olde Town. This is was desperately needed in the area. The only other hotel close to this one needs major updating. I'll update after my event, but I have a feeling it will be a stellar review.

I would never stay here again! I asked so many questions to be sure it would work for me, but it did not. My trip was cut short due to circumstances, but if it hadn't been I would have moved! 1. There are 2 parking areas that are gated for your safety. EXCEPT, one won't open & the other doesn't close. So, your safety isn't insured. 2. Room keys cannot be kept near your telephone or any credit, debit card. So, not in your handbag. Men of course could keep one in a pocket. I suppose women can keep the card in your bra, maybe your shoe, let's think⁉ 3. I came back to my room after a long day only to find it wasn't cleaned. I called, "So sorry, I'll have someone there right away". Someone came to say, "so sorry, I'll be back in just 10 minutes-30 minutes later I called the desk & said just leave some towels by my door! On my way out for dinner I was told they don't clean the rooms during COVID unless you are leaving. Everybody's got an answer! 4. There has been some unrest in cities recently & I was a little uncomfortable with the young men "hanging out" under the portico. They didn't bother me, but they were not employees & I had not seen them inside the hotel they were just laughing & talking & "hanging out". 5. As I was leaving there was a nice looking young woman there with a young child that asked me to take her, the child, & their luggage to the bus station. I would love to help someone, & offered her $ for a taxi but only a ride with me would satisfy her. I refused. I am an elderly woman traveling alone to visit a very sick relative. These are problems I don't need. Lastly, the night before I left the telephones went out. We received notification to use our cellular phones if we needed to make a call! NO STARS!

This is the worst hotel I have ever stayed in. The hotel was unclean and the staff were rude! I was unfairly charged for a noise ordinance a day after I checked out because another guest claimed my guest and I were loud. Unbeknownst to me I was charged $100 for excessive noise and was not informed EVER. What confused me most, was that if the noise level were that excessive we would have been asked to leave, we were not. I came to find out I was charged by looking at my bank account statement and was not informed by management that I was charged. The manager was rude and unprofessional on so many levels.If you're ever in Augusta, GA stay some place else, this place is horrible.

This is easily one of the best hotels I've ever stayed at. The staff was very courteous, knowledgeable and got exactly what we needed very quickly. The beds were incredibly comfortable! It felt like sleeping on clouds, that had memory foam...so better than clouds. The breakfast is a fantastic spread from pancakes to little omelettes to passion fruit & mango juice! One of best spreads I've seen in a long time! Big big thanks to the GM Deb and Patrick from Road Rooms for a great stay in Augusta! Looking forward to coming back!

This holiday inn express in Augusta Ga was amazing and it still smelled new! Staff was extra friendly, rooms were comfy and spacious and it was well located within walking distance to several restaurants! Breakfast was SUPER!

Nice place and very convenient. Room was clean and the only problem with the lighting. Ladies, you will need a make-up light to get dressed. Reasonable value for the money.

Clean, New and reasonably priced. This Holiday Inn Express is on par with others in the brand. The staff was polite and the rooms clean. Beds are very comfortable. Parking is gated which is nice considering the neighborhood is in renewal. My only complaints would be a lack of soundproofing on the doors. I slept fine, but a lighter sleeper might be woken by noise from the hall. Also I wish the showers were hotter. There seems to be a governor on the heat level (probably due to the damn lawyers).

You know what you're getting with a HI Express. The rooms are new, clean and modern. Breakfast was good wth lots of options. And the WiFi is fast, 40 MB download! Free gated parking as well.

I had a good experience here. The hotel was very nice and extremely clean. The reason I give it 5 stars is for the customer service. The employees went above and beyond to make everything perfect. I will be returning next time I'm in the area.

I had my first sales demonstration for my first full time job (pre-first paycheck), and I was scheduled to arrive at Augusta from Texas 45 minutes before the demo. Since it was a 2 hour lag time before the next step of my trip, I rented a business office for an hour; Debra and her team accommodated me with scheduling, my three schedule changes, nerves, etc. When the Greyhound arrived late I was able to work with her staff to get me in room quicker by calling to facilitate check-in/payment/calling the shuttle bus which promptly came. I was surprised by how knowledgeable every person I came in contact was regarding my requests and answering questions. The room was quiet, and the internet was ~35Mbps up/ ~25Mbps down which is fast enough for a join.me presentation. I appreciate these good people at this Holiday Inn Express's good work.

I'll start by saying that this is my first stay with any Holiday Inn Express, and it definitely be my last! I booked eight months ago and didn't read the reviews (the horror!) before doing so, so I didn't have any Uber high expectations. I figured a hotel is a hotel is a hotel, right. Well HIE proved that I'm wrong. Doesn't happen often but hey, I'll admit it! It is in the middle of downtown Augusta and seems to be central to a bunch of different places. The check in process couldn't have been easier! The sweet girls at the check in desk were super friendly and seemed genuinely happy to help when I had a few questions. We were to be going to The Dan and Phil: Interactive Introverts show later in the evening so I asked the best route to take and she sweetly told me that their shuttle would happily take us there and return for us when it was over!!! The thing runs all over town 24/7! Who does that!?!?! Holiday Inn Express does! Once in our room we found it clean and the perfect temperature as it was hotter than two hells outside! We had plenty of towels, fluffy pillows and very comfy beds! When it was time for the show we just went downstairs and let them know we were ready to go to the Bell Auditorium. A very sweet girl took us there and danged if she didn't show up shortly after the show was over!! They offer free breakfast downstairs, which we missed, because we're trying to get out of here. Housekeeping had already been around to see if we need anything before our departure. If you're looking for a place to stay while visiting Augusta, GA, do yourself a favor and stay here! Oh and they have a pool!!! Oh snap, at almost 11 last night we wanted ice cream... guess what!!! They had it! They have a crap ton of snacks!! A little over priced but it was worth it!! Enjoy! We did!

We recently stayed at this Holiday Inn Express in Augusta, and it was fantastic. The hotel is very centrally located to a lot of restaurants and bars and is easily walking distance from everything in downtown Augusta. The lobby is super clean and nice, and the free breakfast was top notch. There's also a little market for snacks and drinks, as well as any other sundries you may need. Our rooms were super spacious and clean. Best of all was the kind staff. The front desk managers were so nice and welcoming, and they did everything they could to make sure our stay was comfortable. They were easily the most attentive staff I've come across in recent years, and we travel a lot for work. We can't wait to come stay here again when we are back in the Augusta area!

Room floor sticky. Took an hour before they sent someone to mop. Did not offer another room or an apology. Room and elevator smelled of dirty socks. Nice looking room. Updated. Security guard and gated parking is an added amenity for downtown area.

About what you would expect from a Holiday Inn Express. My only real complaint is the location. It's really not very convenient and it's in a really sketchy part of downtown. Most of downtown is pretty sketchy anyway but this must be the worst part. Your neighbors are a couple of strip bars and pawn shops. You have to walk several long blocks to get to any restaurants and have to pass what looks to be a homeless shelter where people approach you for money. I would not feel comfortable coming and going from this hotel at night. Better off staying at the HIE out off Washington Rd. More convenient to restaurants and the interstate and the area feels safer.

We stayed here for the Ironman 70.3 Augusta race after seeing it recommended over and over. In fact, I was on a waitlist for a month or so before a room became available, that's how highly sought it is. Well, now I know why. Deborah, Tabitha, and the entire staff just welcomed us in with open arms, and made the athletes part of the family. They had water/snacks/gatorade available the entire weekend for the athletes, had bike rags right at the front since they knew everyone would want to take care of their bikes that weekend, drove a shuttle for everyone on race day, opened the buffet early, and just generally took the very best care of us all weekend long! The rooms were clean. Housekeeping was super friendly. The bathroom products are Bath & Body Works and smell fantastic. The beds are comfortable. High speed internet is included. Parking is free AND they have three or four EV charger spots. I really can't say enough about how great they are. Especially if you are looking for race weekend, this is definitely the place!

Just came back from a wonderful stay at this recently refurbished hotel. Everything was clean, breakfast was wonderful and staff were very helpful. We especially enjoyed the relatively short walk to the downtown restaurants (though late night walks may not be for everyone). Hopefully this HIE will take root and serve as a nice bookend to the downtown. Rooms were nice a quiet, too!

I stayed at this hotel on rewards points, and the front desk worker thanked me for being a rewards club member. She then proceeded to charge my credit card for the night's stay also. I am in the midst of seeking a refund for the double-billed room, but the hotel staff was not helpful. I was told that the refund would take 3-5 business days after the general manager approved it, but that the general manager was gone and wouldn't be able to be contacted until the next week. The toll-free assistance number said that they couldn't help me because I had first spoken to someone at the hotel. This staff member's negligent (and, arguably, criminal) act of making an unauthorized charge on my credit card will now cost me interest, in addition to the hassle and inconvenience I will be experiencing on my next business trip. In addition to the horrible service I have received from this hotel, it is not in the safest part of town; the parking area is gated, but there is a walk-thru gate that would not lock. Additionally, there were vagrants all around the area near the hotel, and it is my understanding that there have been numerous assaults in the general downtown/riverfront area near the hotel. There are other hotels just up the road that are in a nicer area; I will be staying at one of them from now on, especially since the rates are comparable and since the rooms are nicer. This hotel is definitely below the standards of almost every other Holiday Inn Express hotel in which I have stayed. So much for elite status in the rewards program actually meaning something!

This is the worst experience I have ever had at a hotel/motel. After checking in and going out to find a location to have dinner, I returned to my room and prepared to have my dinner. I needed additional condiments, I was provided with those items. What alarmed me the most was as I was returning to my floor I noticed a couple near my room and realized there were no other rooms on the other side of my room. Well, to my surprise, someone was coming out of my room and I overheard them saying "someone stuff is in that room, I can't believe they gave us someone room." I then asked is that my room you all were given and she stated yes. I then came to the room and tried to use my card and it would not work, prior to the couple using their key to get that was given to them my Monique, I was no longer able to gain access to my room. The couple and I went back to the front desk and told the guest clerk, name Monique, that she gave someone else access to my room. I then state my privacy was exposed and it was Holiday Inn Express fault. She then looks in the system and said "no, you were in the wrong room you were supposed to be in room 413." I said, "No you gave me a key card and wrote on the card holder 419 and the key worked in 419." Monique then stated "well your card was already made so it was not my fault", I said no I watched you program the card. I felt violated and she thought it was FUNNY as she began laughing with the guest that she gave access to my room. I asked for a refund so I could go to another hotel, as I no longer felt safe here and she stated no, I could not get one. I asked for the manager and she stated the manager would not be in until in the morning and I would have to take that up with her. She gave the manager name of "Rebecca Sims". Again, I asked for my money back, because I no longer felt safe, she then said it was only an error and they happen. I informed her because of Holiday Inn Express error I no longer felt comfortable at this hotel. Monique is the employee that represents Holiday Express Inn that therefore is a negative reflection on their hotel. I will continue to take my business to Marriott, where I will be residing on tonight or tomorrow night. The guest clerk Monique was very unprofessional and does not need to be working at anyone's front desk. Oh did I mention the unit runs like a motor in the room before the heat comes on.