Holiday Inn Orlando-Disney Springs® Area by IHG

This was such an awesome and much more affordable alternative to staying on Disney property. Walking distance to Disney Springs and they do have freecharter buses to the parks you have to book a day ahead of time (theyre a little chaotic at pickup from the parks). Also gave us a free drink at the bar upon check in. The breakfast is an added cost so we opted for just getting the coffee and snacks from the grab and go in the lobby. Staff was incredibly friendly and extended our stay at the lowest cost when we had to add a day due to our flight being delayed. Lastly, there was a room for us to keep our luggage locked away after checking out so we could squeeze in another park day, which was extremely helpful! Highly recommend and would come back!

My family stayed here over New Year’s and had an excellent experience! The hotel is a bit older but kept up well. The pool was heated and we enjoyed it one evening, although other days were too chilly outside. We especially liked the zero-entry part for our toddler. My kids liked the ping pong and other games. We didn’t try the small arcade. The service was very friendly, from the bell service to the front desk to the bar and breakfast staff, everyone was kind, helpful, and welcoming. They honored my Diamon status with free breakfast vouchers, and of course the kids ate free at breakfast and at the small bar/restaurant. The dinner menu was small but it was good enough for an easy night in after our Disney Springs day. We walked to Disney Springs multiple times, a very easy 10 minute stroll with a raised walkway across the road. We didn’t try the park shuttle service, but we did enjoy the early theme park entry amenity at multiple parks during our stay at this Disney good neighbor hotel. For the price and convenience, this hotel was excellent. We will definitely consider it again the next time we visit Walt Disney World!

I’ve stayed here quite a few times over it last several years and I was pleased to see some familiar faces and some new faces. The rooms here are always spotless, I’ve never had a single issue and today was no exception. Check in and parker were simple and efficient. Always friendly service!|I made it to the lobby bar for a few drinks at the end of the day and met Maria who was very friendly and outgoing. She offered some suggestions on what the drink vouchers can be used for and with the playoff game on TV that evening, she really took care of many customers promptly as the bar and seating area were quite crowded. |I really enjoy the location and proximity to Disney Springs, I always have consistently good service and I'm looking forward to coming back.|They have a great breakfast buffet that I feel is the best priced in the area in my opinion; I didn't make it this time but I sure missed it. They offer omelets and plenty of other options.

Overall we had a decent stay. It is very close to Disney springs. Service inconsistence. They put ballons in my room for my birthday which was really nice. Upon check in I wasnt told of the typical things such as time of checkout, complimentary drinks, pool hours, how the shuttle works, etc. Each person is spoke to was nice though. I feel like part of a hotels job is to anticipate what a guest may need to know so if you dont know what to ask about, you won't have the information. My biggest complaint was the noise. I booked a room with a balcony on purpose. I looked nice and relaxing in the photos. I purposely did not book on overlooking the pool bc I thought it may be noisy, well my room ended up over looking the highway. Even with the door shut it was very loud. I sleep light so I didnt get a great night's rest even on the 14th floor. Id call the hotel in advance to ensure you do not have room overlooking the highway if u are light sleeper.

We stayed at the IHG Disney Springs for one night as we came through the area. We booked it through Chase travel and selected it for its walkability to Disney Springs. The hotel met our expectations for our brief stay. Our girls enjoyed a quick swim in the pool. We then walked to Disney Springs for some entertainment and shopping and returned, and then drove only ~1 mile to nearby restaurants for dinner. Overall a great location and everything met our expectations for our night; our room was comfortable and clean. Check-in was quick and smooth, with Eric being very welcoming and friendly at the front desk.

The Customer Service is great. The bed is comfortable. Those are my only high points. I'm a loyal Holliday Inn patron and a Disney fanatic. My mother in law retired from Holliday Inn, I trust them and frequently choose them. Their standards are normally high and the beds are comfortable. Not only is this not up to Disney standards, it's below typical Holiday Inn standards. The bathroom was not clean and there were bugs in the sink. Odd little bugs. The restaurant only served breakfast and the "park transportation" is a failure. We couldn't use it because they wanted to pick us up at 7am and 7pm from the park. Useless. It's a 20 minute walk to the Bus station at Disney Springs and that was ok because the weather was nice and we like to walk, but you need to know this. Again, the customer service staff was awesome. I won't choose this hotel again. Especially not for Disney. And my confidence in both Holiday Inn and Disney Is shaken.

Not happy with the ridiculous extra charges on this reservation. We stayed for one night. Payed $178 PLUS a surprise $98 for parking and resort fees PLUS $50 for 2 people eating the breakfast. Definitely feel nickel and dimed and nothing is that great at this hotel. We have stayed at drury in the past and had a much better experience. I expressed my frustration because I understood the breakfast to be included but it’s actually almost $25 a person. Elevators are sketchy and drop and rise fast. It’s not a smooth ride and feels like you are on the tower of terror. Once the elevator even opened on the maintenance room side and we didn’t know how to open the other side of the elevator. Hallways smell like old cigarette smoke. Pool is nice and so is hot tub. Didn’t care for the sprinklers constantly shooting from the pool but it wasn’t a deal breaker either. It is close to Disney springs but there are so many other hotels close by that this one has definitely left a sour taste in our mouth.

So far we have had the best time. The location is great. The staff is amazing! Shay gave us a warm welcome and helped us check in. Scott over at the bar was the epitome of service with a smile. This is our first stay and he gave us the low down on the drinks and eats. Which were extremely delicious. Scott checked in several times all the while juggling the other guests. Each time he was super friendly. The room is bright and inviting. We will definitely stay here again and recommend to our friends and family.

My wife and I recently stayed at the Holiday Inn Orlando - Disney Springs Area, and it was a delightful experience from start to finish. The hotel offers secured parking, making it easy to check in, grab a parking pass, and start your day. Check-In Experience: The front desk and valet staff were efficient and friendly, providing helpful advice on navigating the parks, and a couple of complimentary beverages at the bar/convenience area. The hotel offers hourly shuttles to all four Disney theme parks, which is a convenient perk. Reservations for the shuttle are required and can be made at the front desk. Proximity to Disney Springs: One of the standout features is the hotel's location. It's about a 10-minute walk to Disney Springs, depending on your pace and destination within the area. This proximity is more convenient than driving, allowing for leisurely strolls to enjoy the shopping, dining, and entertainment options. Hotel Amenities: The hotel is well-equipped with everything you might need. The on-site restaurant, Palm Breezes Restaurant, offers both dine-in and takeout options, with efficient staff and excellent service. There are plenty of relaxing conversation areas with comfortable sofas and excellent views, as well as a business center area and a game room. The Wi-Fi connection was strong throughout the hotel, which was a plus for staying connected. Room Comforts: Our room featured a balcony overlooking the pool, providing a comfortable space for both indoor and outdoor seating. Many rooms offer similar views, enhancing the overall experience. Housekeeping was provided daily, which is excellent considering some hotels have cut back to less frequent service. The bathrooms are stocked with body wash, shampoo, and conditioner in wall-mounted dispensers, a more sustainable choice than single-use bottles. Plenty of towels were provided, adding to the comfort. Pricing: The pricing was reasonable, especially considering the prime location. Situated on a street with several hotels like the Hilton, DoubleTree, and Drury, the Holiday Inn's rates are in line with these options, making it a competitive choice for those looking to stay close to Disney attractions. Final Thoughts: Overall, our stay at the Holiday Inn Orlando - Disney Springs Area was excellent. The combination of friendly staff, convenient amenities, and proximity to Disney Springs makes it a great choice for both leisure and business travelers. We look forward to returning on our next visit to the area.

Honestly can't believe that this hotel doesn't have 4+ stars. The rooms are so clean, and breakfast is delicious for a hotel meal. Staff is helpful and kind! This is the perfect hotel for a Disney vacation! Guests qualify for early park entry and the hotels offer complimentary shuttles to and from the park! Considering this is not a Disney property it is the perfect bang for your buck. from this Disney obsessed family

We are staying at this hotel for two nights while I volunteer at Give Kids the World Village tonight. My husband actually got the rooms in a holiday auction for Give Kid the World. The hotel is conveniently located to Disney Springs on Hotel Plaza Boulevard. Today we are waking to Disney Springs, which is about a 10-15 minute walk. The hotel is a high rise with 5 floors in our section. The rooms are spacious with two double beds and a desk, as well as a mini fridge and a coffee maker. The beds are comfortable and the water in the shower is very hot. A breakfast buffet is available every morning for twenty five dollars. The hotel also had an outdoor pool, a game room, a gym, and a laundry room on every floor. There is also a bar area serving drinks and food from 12 noon to 10 pm.

Very nice a bit noisy though. Check in was super quick and the front desk was very nice and helpful. My only complaint was I was on the third floor and you could hear the traffic all night

IHG: Where the AC is Colder Than Elsa's Heart Traded mouse ears for mouse points at this IHG gem. My room? Smaller than Cinderella's slipper, but cleaner than her ride after midnight. Bonus points for the daily room refresh - apparently, housekeeping fairies do exist. Free shuttles to the Magic Kingdom? Check! Ice-cold room to escape the Florida heat? Double-check! Pool that looks like a postcard? Triple-check! My Platinum status didn't score me a castle upgrade, but hey, you can't win them all. (But seriously, IHG, hook a royal up next time?) 10-minute walk to Disney Springs ain't bad for stretching those churro-filled legs. The breakfast buffet ain't fancy, but hey, it's fuel for a day of Disney magic! Skip it though unless you're lucky enough to snag a meal voucher. Overall, this place is a bit like your grandma's house: outdated but cozy, with a few quirks you learn to love. Value and cleanliness? A fairy tale stay to my Disney adventure.

We love this hotel! We get free drinks for being some tier of IHG I'm not sure. They have water bottles daily brought to the room. Kids eat free so we got food by the pool when we were waiting for the rain to pass. Everyone we came into contact with this trip and last were so friendly and kind. They have my daughter a princess crown and my son a sheriffs badge. The shuttle is nice to get to the parks. I wish it ran more than once an hour but that is Ok, we had to Uber back. The pool has zero entry which is nice with small kids. My favorite holiday inn for sure. We will stay here Everytime!!

Check in was a breeze! We were super early so they called when our room was ready. Parking is all "self" you can pay a few $ extra for premium parking (well worth it!) Rates are clearly listed on the website and at checkin. Staff were friendly and attentive. The room was spacious, clean and comfortable! We had a balcony in the towers and it was lovely. The beds were more comfortable than many I've stayed at recently. The pool is rather large and was sparkling clean! Generous sized towels and loads of seating for everyone. A short 8-10 minute walk to Disney Springs-non stop shopping and dining! We were provided with 2 bottles of water and 2 bar drink coupons. We did not visit dining at the hotel or the bar. We're definitely marking this as a Holiday Inn to return to!

We only stayed for one night, and it was 5 stars all the way. Our room was comfortable on the 11th floor (of 13 floors) with a view of the fireworks at 9PM on the balcony. We got the king bed we requested, and it provided a good night's sleep. We had plenty of outlets (AC and USB) for recharging electronics while we slept. The mini-fridge kept our two complimentary waters cold for the next day. The AC was so quiet that we didn't hear it the entire length of our stay. Temperature was perfect! When we checked in, we got a self-park pass ($21.30 with tax a night). Leslie was friendly and fast! She gave us instructions for reserving bus transportation to the parks (every hour at the top of the hour) & 2 welcome drink coupons (included with $38 resort fee). The bus passes are usually $14 round trip & drinks are $2-$5 each. We did use the bus to Animal Kingdom. Driver was safe & courteous. We also caught it back to the hotel on the bottom of the hour. It was another driver who was also safe & courteous. When we got back, we were hungry. We went to the on-site bar for our drinks and ordered food. Everything was excellent - service and food. We will definitely be back when we have time to enjoy the gorgeous pool and walk to Disney Springs (10 minute walk)!

Everything was good here. We didn't use the pool or shuttle or breakfast, but staff was nice and room was quiet.

As a platinum elite member of IGH rewards, we choose this place due to convenience of how close Disney Springs with 10 min walk, and they provide early access to Disney world parks with free hourly transportation upon reservation from 7am pick up time and after park closes. I have to say though that you need to make bus reservations after you check in if you want to use the Disney early pass as the 7am and 8am pick up time gets reserved quickly. Otherwise there's always available slots. When we checked-in, they gave us two drink voucher to use at the bar. The receptionists and other staff were nice and helpful. Our room on the 11 floor had a view of the Disney fireworks from the balcony, which we only enjoyed on day of arrival as we were in Disney parks all days of our stay. Our room was clean, with soft sheets and comfy bed, pillows. They provided daily cleaning service. I noticed that all the towels they provided were new, still bright white. This place did not disappoint at all.

Love staying here when we are in Orlando. The best part is the convenient 10 minute walk to Disney Springs. The fact that you don't have to move the car and fight for parking is great. The walk to Disney springs is nice. The sidewalks are always very clean and well maintained. And there is a bridge to cross over the street. Very safe. The hotel is very clean. The check in process is nice and easy. We opt for self parking which works out great. When you check in you're also given a drink voucher to use at the bar. That gets you one of the basic drinks they have during happy hour. The guys at the bar are always very friendly! Our room was very spacious and clean. I love the beds. They are very comfortable. We had a balcony which was very nice to sit outside. We were facing the pool area and it wasn't too noisy. We did go out to the pool area to play some ping pong which was so nice! They have a real nice setup with some lawn games. The pool area is very nicely. Overall great hotel and service! Definitely recommend!

Good hotel close by the parks WITH free shuttle service to the parks. We were able to check in early, and then head into the parks. The free shuttle service is great - saved us $30 a day in parking for the parks. The room was spacious - AC was nice especially during the heat and humidity in August. We would stay here again!

Nice clean hotel with a convenient location. This is also a Disney good neighbor hotel which allows some perks such as early park entry. The one thing I didn't love is that they say kids eat for free, however this is only if the adult purchases breakfast which is one fixed price. I would recommend just getting some cereal, yogur, fruit, etc. for your room for breakfast and then heading out to the parks or Disney Springs for lunch and dinner where the food will be better and you will have more choices.

I am back. I love this hotel and location and they are an official Disney hotel I've stayed here over the years starting back in 2016 time frame So I know some staff by name like Leslie, Paul, and Angela. There are others and that whole hotel runs like well oiled machine. They came back in phases from the pandemic. And now the breakfast restaurant is up and running at full speed. The pool and hot tub are killing it. And as a Diamond Elite member of IHG rewards I was able to get an early check I. And yeah I'm poll side that's a picture of my ugly feet. So I'm on the top floor room 1409 and that one looks out and you can see Disney springs the pool and at 9 pm fireworks from my room's balcony. The beds are super comfy and choice of pillows such as firm or soft. I'm a firm man myself. Off the mickeys not so scary Halloween party. But first a dive in the pool.

Who cares if the atrium looking up at the rooms feels like it is from the 1970's, because it is. This hotel was simply perfect in so many ways and a fraction of the cost of staying in a Disney owned property, I honestly don't know why people even do that anymore. Located within the Disney property overall, this is one of those partner hotels that comes with all of the excellent perks you would expect from something Disney-endorsed. Free busses to all of the theme parks? Check. Early entry? Oh yes! This came in sssoooo handy the morning we went to Hollywood Studios and were able to b-line it to Galaxies Edge to gain entry to the rides there before the general public. This almost paid for the hotel in and of itself, since we avoided needing to purchase the Genie+ add on for Rise of the Resistance. We had never been to Disney Springs before and that was on the agenda this time around. I had slight worries of walking with the kids at first, so we asked some questions at the front desk and it was really a breeze overall. It was probably less than a 10 minute walk, you cross the street right out of the hotel and have a walkway all the way to the foot bridge that goes over the main entryway, plus there are elevators if you have a stroller like we did. This was a huge perk, especially for us not having a vehicle while there. I've said a lot about the area and perks but not much on the hotel itself. It was too cold in January to use the outdoor pool (high 60s while we were there, 40s in the morning) but it looked really great from what I could see. There is a ticket agent for all of the parks inside the hotel if you didn't pre purchase those before arriving. Those at the bar area where you also order to-go breakfast in the morning were super friendly and accommodating. We had a grocery delivery as well as pizza takeout that was secured by the front desk and they went above and beyond each time when we had things coming to the hotel. The room was ample, beds comfortable and there was even a tub to bathe the kids. My only complaint I can even think of is that the large atrium felt stuffy and humid, but the temperature gauge in the room worked very well. Breakfast, while it looks costly on the surface, comes with so much food that I don't know why anyone wouldn't just order it for two people at once. Plus each meal comes with a free kids entree and they were great about swapping out meat for fruit, which our kids don't eat. This will be our preferred Disney destination for years to come. It has everything necessary to be in the happiest place on earth but not break the bank. People may complain about the "resort fee" and parking costs, but considering you get free access to every place you want to go via a bus, that fee is totally worth it. I can almost assure you that you will be extremely happy staying here too.

Advertise as being able to see the fireworks at Disney, but apparently you need a telescope. Slow slow slow check in. I know it's Disney but room price up there and paying for parking on top of that. Advise to at least find a nice place, not here.

Enjoyed my three night stay here. Friendly receptionists. They upgraded me to a king premium with Disney fireworks view. Since my room wasn't available, gave me additional two drink tickets. Firework show each night at 9 am and corner room 1110 has a great view! Room was nice and large. Didn't hear any of the neighboring rooms at night. Small little gym with three treadmills and three ellipticals. Short 10 minute walk to Disney Springs. Get two bottles of water each day from reception counter. Don't forget to take your Disney Springs passport - lots of great deals and promos in it!

Room was clean. Staff were friendly. We checked in well after midnight, but we were still warmly greeted. Would stay again.

Comfortable room and good location close to parks. Staff was polite and helpful. A bonus is that with this hotel you can get into the parks 30 minutes early, and a free shuttle service. On the negative side: We booked the room with a "Fireworks" view. This was a disappointment and definitely not worth the extra money. The room had a high concrete balcony and facing the fireworks at an angle. When sitting down you cannot see the fireworks. The fireworks that are very far away on the horizon. There is no restaurant in the hotel but you can order some grab-n-go pub food.

After they accidentally fed gluten to my grandson who has celiac disease, they refused to clean the room and offered only towels and a shrug as a solution. The bathroom and one of the beds were not usable. The entire room smelled. The situation was the fault of their kitchen and put an 6 year old's health at risk. Even though rooms were available, they played on their phones while my daughter and her husband to another hotel with all 4 children, including an infant. I wish there were a zero stars option.

When we decided to come to Orlando for four days during our two-week Florida trip, we knew we wanted to be as close to Disney as possible without breaking the bank, so I began looking for affordable hotels in the area. This Holiday Inn checked all the boxes, so we decided to give it a shot. I'm so glad we did. Everything went as smoothly as I could've possibly hoped, starting with the check in process. I was helped by a super nice and helpful man who even assisted me with my Disney app and made sure I was able to take advantage of early entry. (We also used the complementary shuttle and that went smashingly as well.) The room itself was fairly roomy and the beds were soft but comfortable. The AC worked perfectly and wasn't pointed directly at the bed, which I very much appreciated. (Why isn't this more common?) We also appreciated the two free bottles of water every day and the two free drinks from the bar. We even used the pool once, and it was quite nice. Honestly, I can't see myself staying anywhere else during future Orlando trips.

I normally stay at one of the Disney resort hotels but since I wasn't coming to visit the parks I chose this place. It is a 7 minute walk to Disney springs. There is a shuttle that takes you to the parks and it has lots of disney resort amenities . There is Resort fee that includes parking and internet . I believe it was $30 a night . The room was a nice size and bathroom was roomy with great water pressure and lots of hot water . It's not a huge property but they have a nice pool and jacuzzi and a walk up bar as well as a restaurant you can order food and snacks. We must say that this is the most comfortable bed we have ever slept in in a hotel and we will definitely be back!! Loved the R2 in the lobby!

Stayed here this pass week for a short Disney trip. First time staying at the Holiday Inn but have stayed on Hotel Plaza Blvd before. The room was quite large with two beds and a nice balcony to get some fresh air. Everything was clean and working. You need to make a free reservation for the shuttle service to the parks but it wasn't issue they leave every hour and seemed like there were always reservations available. And like the other hotels in this area Disney Springs is a short walk away. The lobby/pool bar is open but their restaurant is not. You will need to order food from the bar and it comes packaged to go. A nice perk are the vouchers for a free drink that you get upon check-in.

The location was perfect. We have stayed here before and enjoyed our stay last time much better. The rooms need a better cleaning and the food options are now limited. Bar was closed most of the time. Last year you were able to order breakfast and take it to go, this was a fantastic option because if you are leaving early and venturing out it allows you to do so. This time around breakfast was only buffet style at a charge of $25 pp and not an option to go.Over all this stay was disappointing compared to the times we have spent here.

I hate to leave a less than stellar review because the location and pool area were great (although I can imagine the pool getting crowded in hot months). Here are my takeaways: CONS: Walked into our room at night the day of check-in and immediately noticed a live German cockroach in our bathroom. I killed it and left him behind for them to identify him (Germans are the worst type- very invasive and multiply at an insane rate... if there's one, there are THOUSANDS). One of our bath towels was filthy and of course I noticed that as I was about to dry myself off! Yikes. The websites are clear about this but be cautious about the parking, resort, and shuttle fees. PROS: Our room seemed very quiet. WAY quieter than a Disney property resort where you can hear flushing toilets. Loved the complimentary drink tickets. When I notified staff about our pest situation, they agreed to come spray that next morning and clean our room. The pool area is super-trendy and cute. Early access to the Disney parks as it's affiliated with Disney. Sheets are very comfy and soft- loved the pillows too. Way more affordable than a Disney property. Free WiFi, good TV channel options, and plenty of USB ports for charging. Overall- good accommodations but you get what you pay for and hopefully we didn't bring home any sort of critters

PROS (1) Kids under 11 eat for "free." This is a nice perk! The portion sizes were good and the food looked appealing. *Note* kids meals are only free with the purchase of an adult entrée. Children meals otherwise cost the same as adult meals, ranging from $15-$30+. (2) Close proximity to Disney Springs. Disney Springs was a convenient 10-minute walk from the hotel. DS offers shopping, entertainment and dining options. (3) Free shuttle service to Disney World parks. This is the only shuttle they offer. While it is a nice gesture, be prepared for some extra travel time as the shuttle stops at two other hotels and parks along the way. Per the shuttle routes, Holiday Inn is the first to be picked up and the last to be dropped off. (4) Friendly & helpful staff. It was really nice to feel like most of the staff genuinely wanted us to enjoy our stay. Some even went out of their way to be helpful without it be requested. For example, one of the bartenders brought pool towels to the table for my family because he saw the pool towel shelf was empty and that I'd already asked the front desk for some. There were two occasions the front desk gave us the wrong or contradictory information that caused some frustration. (5) The pool area was large & well maintained. The pool area offers a nice space to relax and cool down. The far end of the pool is where most of the little/younger kids spent their time because it has a gradual and shallow slope into the pool (versus stairs). It also had a little splash fountain. (6) Comfy beds & cribs offered. The beds were VERY comfortable and they even offered a crib for our infant. (7) Convenience items available for purchase. Next to the bar was a little shop for quick "to-go" food & drink items, like granola bars, chips, cookies, etc. There was also a dispensing machine where you could purchase miscellaneous products like shampoo or laundry detergent, etc., at normal costs. CONS (1) Timeshare offer concealed as a "gift" upon arrival. This actually upset me quite a bit because we were SO HAPPY to have finally reached our destination and have some fun...after checking in, a hotel representative sitting at a booth to the right of the lobby invited us over, "Hey, guys, so excited to have you here. We give gifts out to all our guests and I wanted to take a minute to share your gift with you." Come to find out, our "gift" was an offer that included a rebate and roughly $130 off ticket costs in exchange for a timeshare tour. I attempted to halt the conversation as soon as I realized this and, to no surprise, the representative still attempted to pressure us into the tour. I managed to get away by sharing that I'd rather tear my eyeballs out than consider timeshare/tour. (2) Coffee I really need a good cup of coffee in the morning. This hotel offers complimentary coffee, which is another nice gesture. However, there was only have one creamer available and even with several pumps of it, the coffee never lightened that much and was pretty tough to drink. (3) Inconvenient distance from general stores, restaurants & international drive. We noticed other nearby hotels [that we passed while taking the shuttle] were attached to plazas with convenience stores and dining options. For a family like ours with two adults and two toddlers, it would have been nice to have these amenities at an arm's reach. There is only one restaurant on-site at the hotel, and the menu is good but limited. Ordering food delivery is also priced higher. There were a few occasions it would have been too chaotic logistically to walk to Disney Springs. (4) Lack of child-friendly activities. While the hotel has a pool, table tennis, a cornhole game and a mini hopscotch painted to the lobby floor, it lacked any additional child-friendly amenities. It would have been nice to have a small playground area either at the hotel or nearby. It could have made a big difference in keeping our two littles entertained. (5) Lack of transportation options for families with car seats. If you need transportation and require two car seats like we did, rideshare apps like Uber or Lyft are not an option. They only allow one car seat per vehicle and the costs for specialized rides can be astronomical. The hotel has one transportation service they recommend, owned by a gentleman named Hector. Hector was very friendly, prompt and accommodating, but transportation costs throughout our trip added up quickly. We took a shuttle from/to the airport, to/from Universal Studios, and to Animal Kingdom. It would have been more cost effective for us to rent a car and pay the $20ish/night parking fee. It also would've given us more freedom to explore International Drive, which was recommended by several locals. (6) Plumbing issues. The sink in our bathroom didn't drain well and the chain in the toilet kept falling off, preventing us from being able to flush the toilet properly.

This was a great hotel with some fun perks. Like all places, this had some good and bad points, but I felt the good far outweighed the bad! The good: They have lots of great "freebies," including free coffee in the morning, two free drinks on arrival (which you can use anytime during your stay), and two free bottles of water every day (not just on arrival). (This a great perk, especially when you are visiting the parks!) The rooms are spacious and very clean. They have a gorgeous pool, and while it's not "themed" in the Disney sense, it does have fountains and a small hot tub (that fills up quite quickly after a day at the parks!) The breakfast buffet is delicious , and very reasonable compared to Disney breakfasts... they even have Mickey Waffles! Now the bad: The staff, though very helpful and friendly, seem very busy all the time. I think they are overworked. There weren't always towels at the pool, so you had to go back to your room to get towels, which is a needless pain. I think they have so many freebies to make up for the fact their rooms are kind of dated. My bathroom, especially, looked like it needed some renovation. They have a bus to the parks, but it is not free. It's $14/person, which is a lot, especially considering Uber and Lyft are between $10 and $20 to the parks, and you get a whole car to yourself! The way you get to the parks is kind of by looping around the whole property, and that makes the journey even longer! I think some of the properties on I Drive or World Quest have more direct routes, so even though they're further away, they take less time. Overall, I had a great time and I would recommend it. It's a fine hotel, and it's between $100-$200 a night, which is very reasonable compared to $400/night for Contemporary (on sale!).

Dumpy and a waste of $. Don't go if you're looking to spend time at their water parks. The park is out if order so they blocked them off and put out an inflatable slide. Of course they don't tell you that until they slide your card and take your money. Go to The Grove instead much nicer, double suites, multiple water parks, pools, and slides.

Stayed here the week of Oct 25-30,2021. Check in was easy and they had all my tickets for our Disney stay. We booked this vacation thru WDW vacations. It was just my daughter and me. But the room was great. We had a pool view and a nice balcony to sit on. We loved that there was a fridge and microwave in the room as we could make use of them. We did breakfast in the room each morning. Simple eggs and coffee. Was able to order food from Amazon to have delivered. We made a snack each night before bed. My daughter is gluten free so it was nice to have things we could take with us to the parks. Was told they clean the rooms every third day. We just asked for clean towels. As we didn't need our room cleaned during our stay. We were only about a 8 minute walk to Disney Springs. And went down there a few times. They had a bus that took you to and from the park. Super easy to reserve and it was free. Never packed on the bus and it made for a much easier time to get to and from the parks. Only used Lyft to and from the airport. Everyone was super nice and ready to help. We also were able to leave our bags at the front when we checked out so we could go walking down to the springs. I was told I didn't want to stay off park. But honestly I don't think I would want to stay on property. The stay was amazing at HI Disney springs. And I will keep coming back here for our Disney hotel of choice.

Dirty stained towels that had hair in them as well. They need to retrain or check cleaning/ laundry staff. Slept w clothes on as room felt super gross but no choice cuz it's fully booked

Nice hotel with a Disney theme. Make sure to read the fees that will be charged like resort fee and parking.

Hotel is average. Daily servicing of the room is very spotty. The staff cannot count towels and shorted the room every day. Same with soap - ran out and had to call the front desk to get more. Room service timing varies every day and at least one day the room was not serviced until late afternoon. I had to call down to the front desk to get fresh towels. The daily resort fee - They use it to cover the transportation to the Disney Parks and the complimentary drinks, but when you checkin they tell you the drinks and shuttles are free. You pay for them - $38/day. Why do they use the word free? Dishonest or deceitful - you decide? And don't expect the convenience of digital checkin. You checkin on the app and you are still required to go through the full checkin process at the front desk. And forget about digital checkout - it doesn't exist and you get to stand in line and wait for a receipt. Hilariously, they print them all out and have them in a stack like it is 1979 - probably the year the hotel opened. They dig through the stack by room number, but just like not being able to count towels, they have them out of order and you get to watch while they dig through the stack looking for the right one. Pool area could use a major refresh. It is ok, but could use a deep clean, some paint and better furniture.

We just checked out of this Holiday Inn yesterday from a 14-day stay. We bought a vacation package for this hotel and park tickets through Disney, and we were a little skeptical before arriving based off what we had read about this hotel and especially the shuttle bus to the parks. BUT as soon as we checked in, we knew this was going to be a great hotel. First off, we checked in very late in the evening due to a later day flight, and Evie at the front desk was soooo nice and friendly and had everything ready and laid out for us already. We saw Evie several times throughout our stay, and she greeted us every time with a smile and a wave and continuously asked us how things were and if we needed anything. She really stood out to us as a great, reliable employee who seems like she really loves her job. Thank you, Evie, for making our stay so comfortable and fun! As I said, everything was ready and laid out for us upon checkin. We received a booklet with coupons and advertisements for businesses in Disney Springs, an envelope containing our park tickets and a welcome letter, and another booklet with coupons for two complimentary drinks at the bar and the Wifi password and other important info. It was great to have everything so accessible and easily explained after a LONG day of flying and running around. The room itself was amazing - a fourteenth story suite with two beds and a balcony overlooking Orlando and the beautiful city lights. I absolutely loved sitting out there on the balcony every chance I could get with a drink in hand to relax. But the best part about the room was how incredibly QUIET it was! We didn't hear anything from our neighbors the entire time - it really felt as if we were the only ones in the hotel once our door and balcony sliding door were closed. So peaceful. The bathroom had a weird layout that we didn't love, but the shower/tub was excellent - a great tub to take a hot bubble bath in to soak your feet after long days at the parks. The mini fridge and microwave were great too, and they worked very well. Housekeeping was average, they cleaned the room for us but would often forget to give us more toilet paper or new trash bags, etc. We did have to keep asking for toilet paper every other day because it wasn't provided. Pro tip - you also get two free water bottles per day if you ask at the front desk, which is extremely helpful for hot days in the parks. We used our hydro flasks each day in the parks and filled them with these bottles and tons of ice from the hotel. We spent $0 on water this entire trip between this and the free cups at the parks! The ice machine on floor 14 kept breaking, so that was a little annoying to have to keep going down to different floors to find a working one. Each floor does not have an ice machine. Beds were comfy, pillows weren't so great. Regarding the shuttle bus schedule, many people complained on here about how annoying or inconvenient it was. It wasn't, trust me! There were plenty of reservations available each day, and it was a convenient way to get to and from the parks every day. The bus drivers were very nice for the most part, but they would often be late or have schedule mixups, which was super annoying. I will say that I wish the buses came every half hour instead of every hour because they drop you off so far from the park entrances that it takes a long time to walk back to them at the end of the day in the crowds, and we kept missing the buses and having to wait till the next one. We ordered food from the bar one night. It was very good! Expensive, but tasty. I tried the wings, and my fiancé had the turkey wrap. I would definitely order those wings again. Unfortunately, the restaurant is still closed but the bartenders made it easy to order and receive food still. We just took it back up to the room and ate it there, but there are tables in the lobby as well. They have nice little laundry facilities on some floors of the hotel's wing building (not the tower). We used them twice during our stay, and it was easy and no one bothered our laundry. We really appreciated the fact that we could do laundry there. I think they should remove the drink vending machines from every other floor of the tower and replace them with laundry facilities. That would be even better than having to go all the way to the other building for laundry. This hotel is also in a very convenient location for the Disney Springs area. It's about a ten minute walk away, so we frequented Disney Springs during our stay for yummy meals and snacks and just entertainment when we were bored. It was a nice little walk, especially at night. The parks are a bit far, but the buses help with that. Overall, we really really enjoyed our two weeks at this Holiday Inn and will definitely keep it in mind for the next Disney trip we take. It's better than spending a bazillion dollars to stay on Disney property!

I stayed in this hotel primarily to use my free night award, but it was my best decision for my first Disney world trip. Being an official Disney World Hotel, Holiday Inn provides early access to disney World, which I find it necessary if you plan to avoid long lines for popular rides. The hotel also offers free shuttle to Disney World, which is nice. I didn't use shuttle service, and it was only ~10min drive to disney theme parks. I extended one more stay for the second day at Disney World. I also find the location very convenient because it is within walking distance to Disney springs. The lady at the reception desk was more than impressively kind. Palm breeze at lobby level had good dining options after returning from Disney, and when i didn't feel like going out for dinner after a long day. Hotel is clean, the staff are courteous, and it offers many freebies. What can I complain about? Holiday Inn Orlando is budget friendly compared to premium Disney resorts, yet allowing visitors to fully enjoy Disney world. I left Holiday Inn at 6:30am. I was able to secure premium parking space, then enter the park early to enjoy the most popular rides before park officially opened. My family visited during peak spring break season, and we were still able to enjoy most of the rides in magic kingdom and animal kingdom. I will definitely return to this hotel if I ever come back to Diseny World.

Very clean hotel located near Disney Springs. They have transportation buses to the parks. There is a charge for valet and self parking as well as a daily resort fee (that I was unaware of when I booked this property). The hotel is very clean. They have a Happy Hour nightly and there is a restarant on site. We had breakfast there one morning and it was quick, fresh, and convenient. We ordered off the menu but they also have a buffet option. Our room was good sized and there was a small balcony. Bathroom shower had good pressure. There is a small safe located in the closet. The staff were super friendly and helpful.

Truly such a great hotel! We stayed for a couple of days over the Canadian Thanksgiving Weekend. The hotel staff are all so friendly and professional. Anytime we needed help with something, they were always there ready to help us! The rooms are so clean and spacious too! I was pleasantly surprised at how much space we had in our room. Our room even had a microwave, minifridge & a Keurig Coffee machine which were some nice added perks. Added Hotel Perks: - Access to Magic Hours - Shuttle service to the parks that runs every 30 min - A Ticket concierge for parks/attractions - Complimentary Coffee & Flavoured Water in the Lobby - Valet service or Self-parking ( additional daily fee ) - An in-hotel Disney store ( same prices as the parks ) - A great pool & hot tub Overall, it was such a great experience, that next time we visit Disney, we'll definitely consider staying here again!

We stayed here for a quick weekend trip with family in December. We checked in after being at Disney all day and everyone was super friendly and helpful even though it was late. This is a full service hotel. The attendant was quick to grab our bags our of the car and self parking was easy. It took a while for the luggage to come up because there was only 1 bellhop but he was very nice and helpful. Upon arrival, the room was very clean. There is a spacious bathroom and plenty of closet space to store items. The balcony is dated and the door needs replaced for sure. It was difficult to open and close. Unfortunately, we didn't really use it. They do charge a Resort Fee plus Parking. Parking is not included in the Resort Fee. Now that we have established that, it is easy to park in their lot next to the lobby. They had a smaller part of the lot that fills quickly with several handicap spaces. It was a little frustrating that there were people parked in those spaces without a placard displayed. We did ask one night if we could park in a different space or area because my mother doesn't walk well and they advised us to park in the back of the building which was a little frustrating. Other than that parking was fine. They do offer 2 free drink coupons at check in which is nice. Unfortunately we never got to use them because there was time constraints (so we were told) with when the bar was open and we were always at the park. The one day we were at the hotel the bartender told me they did not apply to the time we were there. Very strange. They do have a great happy hour, but again, we were never there are the time it was going on. We did eat breakfast at the hotel one morning. It is more on the expensive side but it was tasty and the food was fresh. I got the breakfast sandwich and would get it again.I would recommend to make things easier, especially on the go and with a big family. We very briefly enjoyed the pool area. There is a kiddy play place, a larger pool and a hot tub. The pool is not heated but we got lucky that it was a warmer day. They do offer 2 bottles of water a day but you must go to the check in desk to collect. One thing I would highly recommend against is using the bus system. WHAT A NIGHTMARE. They no longer use the Disney Transportation. It is now a charter issued bus. We booked ahead as we were advised but when we got to the bus, they seemed annoyed and did not seem to be thrilled that we had two wheelchairs in our party. It also was impossible to use the bus the night we were at Magic Kingdom considering how many people were waiting to get on board - we were actually told that they would most likely not be able to take us back. We ended up ubering that night. It also is a very long walk from the buses to the park because they use the back bus lots in most parks. The times also are not super reliable. It was a pleasant stay and they were very accommodating to put us on the same floor (5 rooms) even though we did not book together. It was easy to go in and out and the room was clean. Would I stay here again? It would not be my first choice, but I would consider it if other properties were not available.

The room is spacious and clean. There is a fridge and a microwave. However, the person who built this hotel must be drunk when he designed it. I've never seen a closet where the bar is vertical and not horizontal. The closet space is ample but there isn't enough bar to hang your clothes, just empty space. In my case, I have 3 Pack gear and I can't hang them. There is no place to hang face towel and hand towel. Also, most people stay at this hotel to go to Disney World, so I'm sure there are a lot of mother who needs to wash baby bottles. Yet, the hotel doesn't have dish soap. They don't sell it nor give them out. So if you forget to bring dish soap, you have to walk 10 mins or so to get dish soap. I've traveled and stayed at a lot of hotel for business when I pumped and dumped, and I've never had any issues obtaining dish soap. Yet, I can't get any at this hotel.

Great hotel! We stayed for one night to go to Mickey's Not So Scary Halloween party. The lobby is modern, clean and beautiful. The hotel staff are all so friendly and professional. The rooms are very clean and spacious! I was surprised at how much space we had which is great. The sofa bed is the perfect size for toddlers. It's pretty high up which can possibly be dangerous for younger kids but we just added some pillows to both sides to be safe but our 3 year old loved it and slept great. The only thing I wish they had was free breakfast. We'll definitely be staying here again for our future Disney trips. Bonus: -ticket concierge for parks/attractions -Shuttle service to the parks that runs every 30 min - large Disney/hotel store - nice pool! - valet service or self parking

We chose this hotel for advertised amenities that were a disappointment. The heated pool was frigid. It's 8:54 and I have been trying to order dinner since 8:10. I've pressed the room service button five times. I've gotten voicemail three times and twice I got a man who told me he would tell the server to 'call me back' ??? We're now waiting on Uber eats. I'll update if someone eventually even calls back? Don't say you have room service if the front desk answers the 'room service' call and still no one actually takes your order? I've never had this problem at the nearby Hilton hotels. I gave holiday inn a try, but never again. 9:15, no one ever called us back...

We got here late on a Thursday night and was first greeted by the doorman/valet gentleman who was super polite and very informative. The front desk representative was also on spot and knew everything about the resort and informed me of everything that was going on. From there things kind of went South and away but not the worst that we've ever experienced. When we got to the room it was kind of moldy smelling but not unbearable. Maybe just some simple upgrades in a deep deep clean would correct this, but overall it wasn't nasty by all means. The next morning we came down to get a few things to eat at the bar, bagel, yogurt, muffin, nothing too crazy. We did not sit down and eat a full breakfast just grab some stuff to take back to the room. When speaking with the bartender it kind of seemed like we were inconveniencing him. It wasn't busy Ian literally us and one other family were the only people downstairs. So I kind of blew it off as if he could just be having a rough morning which everybody has here and there. Then I came down for a bloody Mary and a beer to sit out by the pool while on a work conference. Again, the same bartender, seemed as if I was inconveniencing him. When you filled the cup with ice he filled it over the top so there's barely any mix in it. So I would not recommend the bloody Mary's unfortunately. They have four beers on tap, I got a Bluemoon which tasted good. The pool is pretty big and there is a Jacuzzi there wasn't many people there while we were here but it seems to be pretty clean. I gave this hotel a four-star overall but if there is a 3 1/2 to 4 that's what I would give it. We're here for one more night, tonight until tomorrow, if things change trust me I'll be for sure to update this review

Need to get this out of the way. This isn't a bad hotel. But the value isn't there. You are required to pay both a $35 resort fee and a $20 parking fee per night. Hotels that do this are usually in the four star or higher range, such as a Hyatt Regency. This Holiday Inn, however, is rather basic. There's a restaurant with limited hours and a pool with a VERY small hot tub. That's it. No game room or any other things that qualify such a high resort fee. Maybe if the parking was caked into that resort fee I could justify it, but an extra $55 per night for what you can get at any other 3 star Holiday Inn is a ripoff. As such, I cannot recommend this hotel to anyone unless they HAVE to stay at Disney Springs.

A solid 3.5 stars. The hotel is nice and clean. The bathroom was small and we managed to get the kids bathed in it. The two queen beds were nice and cozy. There was room for a pack and play for my daughter to sleep in and it was spacious for the rest of the room. The service was nice and friendly. They brought our luggage to and from our room arriving and leaving, which was very convenient since we filled the baggage cart to the top. The self parking is convenient too, but the $12/day is not. When people are paying for a hotel room and lots in Orlando during their stay, paying another fee for parking is kind of ridiculous. I get the fact they don't want people paying on the lot if they are not staying at the hotel, but doesn't the hotel make enough as it is? I was informed by a relative that the fee was cheap compared to what other places charge. It makes me cringe to think about what that charge may be. The hotel offers a bar, restaurant, and a pool for guests to enjoy. The complimentary shuttle buses are nice too, but we didn't take advantage of it since it was much easier for us to drive to the Disney parks with two kids and a stroller we didn't have to worry about folding and unfolding up. Plus, if it's packed, the 30 minute window could be expanded to a longer wait time for the bus. It's useful when everyone's got patience for the wait..lol! Our door to our room was hard to open yet it was very easy to lock. I can't speak for what happen before we stayed, but if we stay here again, I would request a room that we didn't have to push our foot with to open it. Did we mention it at the desk? No, it wasn't and it was our fault we didn't. Other than the bathroom being small as well, we did enjoy our stay here. The valet and lobby workers did a nice job with the service.

I love this location always great customer service Brian at the front desk helped out so much. I had a discrepancy booking through third party and he did everything to try and help me. This is the second time I've stayed here and everyone's really friendly and understanding. Great services when I visit Disney they have a bus that takes you there just remember to reserve when you check in since there's limited spots. Pool rooms and gym are very clean. Hope to stay here again thank you all.

We just got back from our quick weekend trip to Disney World and enjoyed our stay here! Staff was super friendly and helpful and the rooms were clean and comfortable. Since this is an official Disney hotel, they do offer shuttles to the parks (but not from the airport) and anything you buy at the park can be delivered to your hotel the next day for pickup at the Disney Store. And yes, they do have a Disney store located in the hotel so you can pick up Magic Bands, souvenirs and/or do a little bit of pin trading! Hotel is also within walking distance to Downtown Disney, so that was a plus. We'll definitely stay here again and hopefully have time for the pool as it looked really inviting!

The hotel was nice, but the check-in process is a little cumbersome.. for self-park, you have to park your car temporarily, go inside and wait in line to check-in, then move your car, and go back.. and you could end up parked kindof far, but it's well lit and there's always people outside so it feels safe nonetheless. For the price, this is a great option if you're going to Disney - much cheaper than the Disney hotels. I was here for business, because I had a meeting at Disney in the morning, and therefore wanted to stay close by. Now that I've stayed here for business though, I would definitely sty here for pleasure. They have nice amenities, it's a nice hotel, and they have a Disney store in the lobby so it doesn't feel like you're necessarily not at a Disney hotel, it's just cheaper, which is a plus. My main gripe was that my balcony door was unlocked.. I'm glad I checked it before going to bed. Finding that made me feel unsafe since I was traveling alone, and the handle didn't work properly so I wasn't sure if it was really locking well, so I used an ironing board to hold the slider in place so that it couldn't be opened from the balcony side. The place was clean, from the outdoor, lobby, and rooms, and the staff was nice and friendly. The rooms were large, updated, had great lighting, nice aesthetic, and very comfortable bed and pillows.

Pros Comfortable beds and great cleaning staff. The hotel is located on a convenient bus route that runs every hour. Cons The breakfast is awful and tasteless. The variety of food and quality is severely lacking.

The hotel was clean and recently renovated. Bed was comfortable too. The biggest issue is that the rooms are adjoining so loud children (where their parents were not in the room with them - families should be assigned to adjoining rooms - NOT other guests!). The rooms are also all around an atrium, which is loud and not great. We didn't have any of the food or drink there, but they did seem to have a restaurant and a quick service pick up -- though not staffed? The check-in was easy aside from all the extra forms we had to fill out just to self-park!? Shuttle bus to the parks was SLOW... like really slow. Staff doesn't know much other that there are set times for the shuttles that the busses sometimes come around those times. Nothing special/no special perks -- resort fee of an extra $25/room/night will be added to the bill.... for what? a bottle of water?!

I'm gonna keep this review short and sweet. If you're visiting Disney World and plan on spending the majority of your time at the parks and you're not wanting to spend a boatload on accommodations, this is a good place to stay. It's clean, the beds are comfortable and the staff are friendly. With that being said, it's nothing special. There are parts of the hotel that feel like they could use some updates (i.e. the floors in the bathrooms or carpet) and I was shocked that their breakfast cost over $20 for adults and that as a guest, you have to pay to park. Both those extra costs can add up. The free shuttle service to and from the parks is definitely a bonus although plan for it to take 20-30 minutes to get to and from the parks because of the stops at other hotels and parks.