Holiday Inn Santa ANA-Orange Co.

Overall, my stay at this hotel was positive. The location is convenient, the price is reasonable, and communication with the staff was smooth and helpful. That said, there are a few areas where the experience could be improved. Parking is an additional $10 per day, which I would have preferred to be included. The mattress is starting to sag and caused some back discomfort, the window A/C unit had a noticeable smell and likely needs servicing, and the bathroom does not have an exhaust fan, which causes moisture and odors to linger. Despite these issues, the hotel still offers good value, and with a few updates, it could be an excellent choice for travelers.

Our father needs a nice clean place to stay for his short visit with us. We have tried many hotels in the area but this has been the best by far. The front desk service and accommodations are outstanding. The rooms are very spacious and very sanitary and clean. Beds are very comfortable. The breakfast in the morning is very good my father loves it!!! Compliments to Jimmy and the front desk for accommodating all of our needs. You have been great 🙏 thank you. 😊

My daughter just returned from spending one week at this Holiday Inn while competing for Junior Nationals. The hotel also catered food for the team. She was so impressed by the attentiveness of the staff from the front desk, to housekeeping, to the food service. The kitchen staff adapted the menu based on what they observed the team eating, such as not mixing the fruit since the kids were separating the fruit as they served themselves. She also said the food was delicious, especially the breakfast!

This was a great hotel option very close to Disney without the Disney price. Rooms were clean and organized and fairly modern. The staff was very friendly and the hotel overall looked very nice. Very safe area as well for me and my family.

This is my go to hotel when I come Visit family in Orange County. The price is good, parking is cheap, beds are comfy and the rooms are updated. The pool is also great and they are super accommodating. I got a noisy room and they moved me the next day to a less active part of the hotel. 10/10!

We recently stayed at the Holiday Inn Orange County Airport in Santa Ana because my father-in-law is in the ICU at Fountain Valley Regional Hospital. We booked this hotel through Expedia, trusting the Holiday Inn reputation, but were extremely disappointed with the way we were treated by one of the employees, Norberto. We went down for breakfast at 9:27 AM (breakfast ends at 9:30). I politely asked if we were too late, and instead of showing any courtesy, Norberto responded curtly: “Oh yes, you are, breakfast is finished.” Thankfully, another staff member kindly allowed us to grab something quickly, which we appreciated. Unfortunately, Norberto was clearly unhappy about it. Fifteen minutes later, he came to our table, pointed at his watch, and rudely told us we had “5 minutes to clear the area” because they needed to prepare for lunch. When I asked for the manager, he falsely claimed to be the manager. The front desk later confirmed that was not true and gave me a business card for the actual manager. This type of behavior is rude, unprofessional, and completely unacceptable. Guests deserve courtesy and respect, not to be rushed or misled. We expected much better from Holiday Inn.

Everything was great during my stay! Very friendly and helpful personnel and clean rooms. Only for guests without a car a bit out of everywhere! And the construction was a bit noisy! But usually I haven't been in the room during daytime!

I booked rooms using points. They took the points and still charged me for one of the rooms. I called and they refunded the money. Then 3 months later they charged me for the room a second time. I called the hotel and was assured that they were going to immediately refund the charge and add points to my rewards account. 2 days later and I still don't have my money back and no points have been added to my account, and it looks like they are trying to charge me for a third time for the same room.