Sherrie M.
Google
Dear Holiday Market Bakery Team,
The bakery at Holiday Market has been a staple in my household for over 10 years. From my wedding cake to countless birthday cakes, I’ve always trusted your bakery for my family’s most important celebrations. Unfortunately, that trust came to a disappointing halt with my most recent order.
I pre-ordered a cake on September 18, 2025, for pickup on September 24, 2025, for my mother’s birthday. This is a tradition I look forward to every year. Upon pickup, I noticed the writing on the cake board was a bit sloppy, but I chose not to make a fuss. I paid and left. However, when serving the cake at my mother’s dinner party, we immediately noticed two major issues: the cake was stale, and—most concerning—there was a piece of hair in my mother’s slice.
The following morning, I called the bakery to share this feedback. I wasn’t seeking a refund; I simply wanted to inform you of what had happened. Instead of being met with understanding, I was told defensively that there was “no way” the cake wasn’t fresh. I understand the difference between a “sell-by” date and an “expiration” date, and while the cake may have technically been within its date range, the taste and texture clearly indicated it was not baked fresh. The conversation ended without resolution, which left me feeling dismissed and unheard.
Because of this experience, I’ve chosen to cancel my upcoming cake order for my son’s birthday, and regretfully, I won’t be purchasing cakes from Holiday Market in the future. It’s deeply disappointing after more than a decade of loyalty, but I felt it was important to share this experience with you in hopes that it leads to greater care in both product quality and customer service moving forward.
Sincerely,
S. Walker